---
description: Get detailed information about Merren and how it can help you meet your business needs. Learn more about Merren price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Merren Pricing, Cost & Reviews - Capterra Singapore 2026
---

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# Merren

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> AI-Led Customer Research Platform. Maya AI conducts real-user interviews in multilingual and conversational format.
> 
> Verdict: Rated **4.6/5** by 8 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Merren?

Merren is for organisations and brands that want to conduct surveys and research on their target market and customers with interactive and highly responsive platforms \& tools.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 8 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Merren-IO

## Commercial Context

- **Starting Price**: US$49.00
- **Pricing model**: Per User (Free version available)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Australia, Austria, Belarus, Benin, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic and 122 more

## Features

- CES Survey Structure
- CSAT Survey Structure
- Customer Experience Management
- Customizable Forms
- Dashboard
- Drag & Drop
- Feedback Management
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- NPS Survey Structure
- Performance Metrics
- Survey/Poll Management
- Surveys & Feedback
- Third-Party Integrations
- Visual Analytics

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Customer Satisfaction Software](https://www.capterra.com.sg/directory/30541/customer-satisfaction/software)

## Related Categories

- [Customer Satisfaction Software](https://www.capterra.com.sg/directory/30541/customer-satisfaction/software)
- [Survey Software](https://www.capterra.com.sg/directory/30092/survey/software)
- [Customer Experience Software](https://www.capterra.com.sg/directory/30671/customer-experience/software)
- [Customer Journey Mapping Tools](https://www.capterra.com.sg/directory/31537/customer-journey-mapping-tools/software)
- [Customer Engagement Software](https://www.capterra.com.sg/directory/30906/customer-engagement/software)

## Alternatives

1. [SurveySparrow](https://www.capterra.com.sg/software/168823/surveysparrow) — 4.4/5 (121 reviews)
2. [Sogolytics](https://www.capterra.com.sg/software/127957/sogosurvey) — 4.7/5 (730 reviews)
3. [Intouch Insight CX Platform](https://www.capterra.com.sg/software/160959/intouch-insight) — 4.3/5 (12 reviews)
4. [Hotjar](https://www.capterra.com.sg/software/163516/hotjar) — 4.6/5 (539 reviews)
5. [XM for Customer Experience](https://www.capterra.com.sg/software/152924/customer-frontlines) — 4.6/5 (255 reviews)

## Reviews

### "A comprehensive overview of customer data." — 5.0/5

> **Manashi** | *9 April 2024* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: The CX dashboard makes our day to day task easier. We can easily segregate customer- survey responses, tickets, reviews in an efficient manner.
> 
> **Cons**: It might take some time to get used to the Merren interface. There is a slight learning curve.
> 
> I am happy to move from manual collating of data to automatic data collection and segregation. Most of our previous systems were time consuming. Additionally, we can track survey responses across various demographics. You get to download every data from every customer for market research.

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### "The CX dashboard automation will save a lot of your time." — 5.0/5

> **Puru** | *8 April 2024* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: The entire process, starting from signing up to accessing the dashboard, was remarkably straightforward and hassle-free. One significant benefit was the automation of our CX (Customer Experience) dashboards. We could schedule surveys according to the campaign's requirements. We were able to make data-driven decisions promptly.
> 
> **Cons**: The 14 day free trial has limited access to a lot of advanced features. You might have to consider a pricing plan.
> 
> The biggest plus point for us is the real time customer data. We could view campaign results and segment our audience as per campaign goals. 
We do not have to rely on any outdated ways of collecting data every month. Thanks to Merren for a faster platform.

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### "Quick & Affordable way to understand your consumer better." — 3.0/5

> **Vivekina** | *20 January 2023* | Consumer Goods | Recommendation rating: 9.0/10
> 
> **Pros**: 1. Ease of use2. Quick deployment3. Adaptability to apps with consumer friendly UI4. Affordability5. Tech team is uper responsive
> 
> **Cons**: 1. Barriers to QC2. The automated translations can be problematic

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### "Creating WhatsApp and email survey is straightforward" — 5.0/5

> **Shubham** | *8 April 2024* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Signing up with Merren is easy. The dashboard was simple to understand and use.

Using the software, we quickly made WhatsApp and tested email surveys. This made more people respond to our surveys. Also, more people engaged with our surveys than usual.
> 
> **Cons**: I am satisfied with the product at the moment.
> 
> Merren helped us increase our survey response rates. This is a better solution to our past methods of taking survey responses. Merren tools are way faster than traditional survey tools.  We could see the difference in the engagement rates.

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### "A great tool for team collaboration." — 5.0/5

> **Jeetesh** | *9 April 2024* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: After exploring Merren initially, I found a lot of advantages. 
We could dissect customer data and exchange critical information across teams. During training sessions, we could exchange ideas faster. The use of messenger surveys is a game changer.
> 
> **Cons**: Nothing. I am very happy with the product.
> 
> 1\. The teams could access data on the dashboard for different campaigns. 
2. The Facebook and WhatsApp campaigns are very smooth. It was a universal joy to see a high response rate. 
3. The team members could easily work with the journey mapping tools after the initial sessions.

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## Links

- [View on Capterra](https://www.capterra.com.sg/software/1035625/merren)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/267510/Merren/> |
| en-AE | <https://www.capterra.ae/software/1035625/merren> |
| en-AU | <https://www.capterra.com.au/software/1035625/merren> |
| en-CA | <https://www.capterra.ca/software/1035625/merren> |
| en-GB | <https://www.capterra.co.uk/software/1035625/merren> |
| en-IE | <https://www.capterra.ie/software/1035625/merren> |
| en-IL | <https://www.capterra.co.il/software/1035625/merren> |
| en-IN | <https://www.capterra.in/software/1035625/merren> |
| en-NZ | <https://www.capterra.co.nz/software/1035625/merren> |
| en-SG | <https://www.capterra.com.sg/software/1035625/merren> |
| en-ZA | <https://www.capterra.co.za/software/1035625/merren> |

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