---
description: Get detailed information about Mosaicx and how it can help you meet your business needs. Learn more about Mosaicx price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Mosaicx Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Natural Language Processing Software (NLP)](/directory/32754/natural-language-processing-%28nlp%29/software) > [Mosaicx](/software/1034134/mosaicx)

# Mosaicx

Canonical: https://www.capterra.com.sg/software/1034134/mosaicx

> Cloud-based virtual agent that understands people, not menus. Easy, effective, enjoyable self-service for customers and employees.
> 
> Verdict: Rated **3.8/5** by 5 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Mosaicx?

Modules configurable for Mid-Market and Enterprise. Specialized modules are available for banking, healthcare, pharmacy, retail, communication services, utilities \& human resources, with more coming.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.8/5** | 5 Reviews |
| Ease of Use | 3.8/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 3.7/5 | Based on overall reviews |
| Features | 3.6/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: West Technology Group
- **Location**: Omaha, US
- **Founded**: 2010

## Commercial Context

- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, Spanish
- **Available Countries**: United States

## Features

- 2-Way Messaging
- AI/Machine Learning
- Alerts/Escalation
- Auto-Dialer
- Automated Responses
- Business Process Automation
- CRM
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Campaign Planning
- Campaign Scheduling
- Computer Telephony Integration
- Contact Management
- Content Management
- Conversation Intelligence
- Customer Experience Management
- Customer History
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- IVR
- Interaction Tracking
- Message Personalization
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Natural Language Processing
- Personalization
- Predictive Analytics
- Process/Workflow Automation
- Reporting & Statistics
- Scheduled Messaging
- Search/Filter
- Speech Recognition
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Templates
- Text Analysis
- Third-Party Integrations
- Virtual Personal Assistant (VPA)
- Visual Analytics
- Voice Mail
- Voice Recognition
- Workflow Management

... and 16 more features

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Natural Language Processing Software (NLP)](https://www.capterra.com.sg/directory/32754/natural-language-processing-%28nlp%29/software)

## Related Categories

- [Natural Language Processing Software (NLP)](https://www.capterra.com.sg/directory/32754/natural-language-processing-%28nlp%29/software)
- [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software)
- [Contact Centre Software](https://www.capterra.com.sg/directory/32035/contact-center/software)
- [Speech Recognition Software](https://www.capterra.com.sg/directory/30098/speech-recognition/software)
- [Customer Communications Management Software](https://www.capterra.com.sg/directory/31002/customer-communications-management/software)

## Alternatives

1. [Project Broadcast](https://www.capterra.com.sg/software/1059384/project-broadcast) — 4.9/5 (647 reviews)
2. [inconnect](https://www.capterra.com.sg/software/164772/omnichannel) — 3.9/5 (19 reviews)
3. [Text Request](https://www.capterra.com.sg/software/167015/text-request) — 4.6/5 (1193 reviews)
4. [SlickText](https://www.capterra.com.sg/software/155430/slicktext-com) — 4.8/5 (268 reviews)
5. [Bitrix24](https://www.capterra.com.sg/software/113540/bitrix24) — 4.2/5 (984 reviews)

## Reviews

### "Outstanding AI-driven communication solution" — 4.0/5

> **Verified Reviewer** | *25 February 2025* | Marketing & Advertising | Recommendation rating: 9.0/10
> 
> **Pros**: Powerful AI automation with excellent accuracy.
> 
> **Cons**: Initial setup takes some time to configure.
> 
> Highly efficient and enhances customer interactions

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### "Move to Mosaicx" — 4.0/5

> **Denise** | *15 June 2023* | Marketing & Advertising | Recommendation rating: 9.0/10
> 
> **Pros**: We moved from a legacy IVR application to Mosaicx, one of the benefits is use of Conversational AI to dynamically modify content and the use of Natural Language for an improved customer experience.
> 
> **Cons**: No issues with the transition to Mosaicx.  There are so many new features and functionality available, it's a work in process to fully upgrade old applications to optimize all the options available on Mosaicx.

-----

### "Mosaic Review" — 3.0/5

> **Angela** | *14 June 2023* | Consumer Services | Recommendation rating: 5.0/10
> 
> **Pros**: We really have not taken advantage of many of the features offered in Mosaicx.
> 
> **Cons**: There isn't enough feedback on opportunities for change in the IVR and/or data on the voice of the customer.

-----

### "Mosaicx Review" — 5.0/5

> **Ronfrancis** | *14 June 2023* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Its the ease of use compared to the old workflows that we have, phone lines which took longer to setup before can be just a few clicks away.
> 
> **Cons**: Probably user experience? you'd really have to navigate throughout the platform before you can truly understand it, but it'll take some time for us to fully understand the platform.
> 
> Our end clients may not quite notice but the setup time is a lot faster compared to how it was before.

-----

### "Mosaicx IVR Review" — 3.0/5

> **Stephanie** | *1 November 2022* | Utilities | Recommendation rating: 5.0/10
> 
> **Pros**: We have been implemented with the product for about 3 months. We are looking forward to ease of making changes to call flows/menus. We also appreciate the attention to issues we have encountered with interdigit recognition, etc.
> 
> **Cons**: Since our implementation in July 2022, our only concern has been the interdigit recognition, throughput and recognition rates.
> 
> Mosaicx is our hosted IVR platform. This platform handles all inbound calls from our utility customers and offers critical self-service options like electric outage reporting, bill payment, and bill due date extensions.

## Links

- [View on Capterra](https://www.capterra.com.sg/software/1034134/mosaicx)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/265760/Mosaicx/> |
| en-AE | <https://www.capterra.ae/software/1034134/mosaicx> |
| en-AU | <https://www.capterra.com.au/software/1034134/mosaicx> |
| en-CA | <https://www.capterra.ca/software/1034134/mosaicx> |
| en-GB | <https://www.capterra.co.uk/software/1034134/mosaicx> |
| en-IE | <https://www.capterra.ie/software/1034134/mosaicx> |
| en-IL | <https://www.capterra.co.il/software/1034134/mosaicx> |
| en-IN | <https://www.capterra.in/software/1034134/mosaicx> |
| en-NZ | <https://www.capterra.co.nz/software/1034134/mosaicx> |
| en-SG | <https://www.capterra.com.sg/software/1034134/mosaicx> |
| en-ZA | <https://www.capterra.co.za/software/1034134/mosaicx> |
| pt | <https://www.capterra.com.br/software/1034134/mosaicx> |
| pt-PT | <https://www.capterra.pt/software/1034134/mosaicx> |

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