---
description: Get detailed information about Rapport and how it can help you meet your business needs. Learn more about Rapport price, benefits, and disadvantages for businesses in Singapore.
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title: Rapport Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Veterinary Software](/directory/30617/veterinary/software) > [Rapport](/software/1034088/rapport)

# Rapport

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> Rapport® sends pet owners automated appointment and service reminders to minimize no-shows and drive revenue.
> 
> Verdict: Rated **3.9/5** by 33 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Rapport?

Companion, equine, and mixed veterinary practices in North America, UK, and ANZ.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.9/5** | 33 Reviews |
| Ease of Use | 3.8/5 | Based on overall reviews |
| Customer Support | 4.3/5 | Based on overall reviews |
| Value for Money | 3.8/5 | Based on overall reviews |
| Features | 3.8/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Covetrus Software Services
- **Location**: Portland, US
- **Founded**: 1988

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Appointment Scheduling
- Communication Management
- Confirmations/Reminders

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Veterinary Software](https://www.capterra.com.sg/directory/30617/veterinary/software)

## Alternatives

1. [ezyVet](https://www.capterra.com.sg/software/99977/ezyvet-cloud-vet-software) — 4.6/5 (276 reviews)
2. [DaySmart Vet](https://www.capterra.com.sg/software/133166/DaySmart-Vet) — 4.6/5 (279 reviews)
3. [Instinct Science](https://www.capterra.com.sg/software/1017062/instinct-emr) — 4.9/5 (234 reviews)
4. [Covetrus Pulse](https://www.capterra.com.sg/software/130107/covetrus-pulse) — 4.0/5 (542 reviews)
5. [Shepherd](https://www.capterra.com.sg/software/172485/shepherd-app) — 4.7/5 (87 reviews)

## Reviews

### "Great Software, but a Human Touch is Needed" — 4.0/5

> **Jeffrey** | *2 March 2026* | Veterinary | Recommendation rating: 7.0/10
> 
> **Pros**: Rapport is able to integrate seamlessly with Impromed Infinity as they are both within the Covetrus family of software. This allows for two-way read and write capabilities with online scheduling and client/patient information syncing. Not many other 3rd party online scheduling and communication systems do two-way read and write. Two-way texting capabilities and the patient reminder notification system streamlined due date reminders saving our staff time.
> 
> **Cons**: The capabilities of Rapport were not at issue, rather the way in which our clientele realistically used the system was the main issue. Inappropriately scheduled appointments have to be hand screened by staff rather than a flagging system built into Rapport. At the time of use there was nothing built into the software that allowed newly made appointments to be flagged if the incorrect resource or appointment type was used.
> 
> The seamless reading and writing capabilities worked without issue. Clients/patient accounts were easily and automatically synced on the scheduling and communication sides of the software with our practice management software Impromed Infinity. The ability to send two-way texts as well as being able to send automated client reminders for due services was invaluable.

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### "CCAH Rapport Review" — 5.0/5

> **Brook** | *3 April 2025* | Veterinary | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use. Ease of access. Makes receptions job easier
> 
> **Cons**: the last update was difficult to get used to
> 
> Fantastic, super useful tool, makes the front desk job a lot more efficient

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### "Efficient and User-Friendly, with Room for Improvement" — 4.0/5

> **Jessie** | *26 March 2026* | Medical Practice | Recommendation rating: 8.0/10
> 
> **Pros**: User-friendly interface, great for patient tracking, reminders, and streamlining daily clinic workflow.
> 
> **Cons**: Limited customization, occasional glitches, and reporting features could be more robust and flexible. I wish it had two way recording back into the medical record as well.
> 
> Overall, a dependable and easy-to-use system that helps manage patients, scheduling, and reminders efficiently. It improves workflow, though occasional glitches and limited customization can be frustrating

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### "Excellent software to enhance client communication and compliance" — 5.0/5

> **Gabriela** | *30 November 2024* | Veterinary | Recommendation rating: 10.0/10
> 
> **Pros**: It's a great tool for our clinic to communicate with our clients, send reminders of their appointments and due dates for vaccines, and also to keep their communications preferences updated
> 
> **Cons**: When we transitioned to our new software to manage our vet clinic, Pulse, we had to wait two weeks until the databases were moved from the temporary to the permanent server to have Rapport active. That was a problem because we depend on Pulse for client communication.
> 
> It handles all our client communication needs efficiently and promptly. It helps us achieve client compliance and attendance since it reminds them of their pets' due dates as well as their upcoming appointments

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### "Rapport (Comms)" — 4.0/5

> **Samantha** | *8 April 2025* | Veterinary | Recommendation rating: 7.0/10
> 
> **Pros**: it is nice having it send reminders or mass emails
> 
> **Cons**: it is hard to use and it sometimes does not work on computers without a work around

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## Links

- [View on Capterra](https://www.capterra.com.sg/software/1034088/rapport)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/265653/Rapport/> |
| en-AE | <https://www.capterra.ae/software/1034088/rapport> |
| en-AU | <https://www.capterra.com.au/software/1034088/rapport> |
| en-CA | <https://www.capterra.ca/software/1034088/rapport> |
| en-GB | <https://www.capterra.co.uk/software/1034088/rapport> |
| en-IE | <https://www.capterra.ie/software/1034088/rapport> |
| en-IL | <https://www.capterra.co.il/software/1034088/rapport> |
| en-IN | <https://www.capterra.in/software/1034088/rapport> |
| en-NZ | <https://www.capterra.co.nz/software/1034088/rapport> |
| en-SG | <https://www.capterra.com.sg/software/1034088/rapport> |
| en-ZA | <https://www.capterra.co.za/software/1034088/rapport> |

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