---
description: Get detailed information about NestDesk and how it can help you meet your business needs. Learn more about NestDesk price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: NestDesk Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [NestDesk](/software/1032880/nestdesk)

# NestDesk

Canonical: https://www.capterra.com.sg/software/1032880/nestdesk

> NestDesk is a multichannel customer service solution with Live chat, Helpdesk, Chatbot \& more to increase sales from conversations.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses NestDesk?

Shopify stores of any size desire to deliver excellent customer experience and turn customer service into a powerful sales channel.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: NestScale

## Commercial Context

- **Pricing model**:  (Free version available)
- **Pricing Details**: Please contact NestScale for pricing details.
- **Target Audience**: 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Bermuda, Bhutan, Bolivia, Brazil, British Virgin Islands, Brunei, Cambodia and 83 more

## Features

- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- CRM
- Chat/Messaging
- Communication Management
- Customer History
- Customer Support
- Customizable Branding
- Inbox Management
- Knowledge Base Management
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Reporting/Analytics
- Self Service Portal
- Third-Party Integrations
- Transcripts/Chat History
- Visual Analytics

## Support Options

- Knowledge Base
- Chat

## Category

- [Customer Engagement Software](https://www.capterra.com.sg/directory/30906/customer-engagement/software)

## Related Categories

- [Customer Engagement Software](https://www.capterra.com.sg/directory/30906/customer-engagement/software)
- [Live Chat Software](https://www.capterra.com.sg/directory/30797/live-chat/software)
- [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software)
- [Service Desk Software](https://www.capterra.com.sg/directory/31027/service-desk/software)

## Alternatives

1. [Freshdesk](https://www.capterra.com.sg/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [HubSpot Service Hub](https://www.capterra.com.sg/software/182476/hubspot-service-hub) — 4.4/5 (187 reviews)
3. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Bonder](https://www.capterra.com.sg/software/1038585/bonder) — 5.0/5 (3 reviews)
5. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4072 reviews)

## Reviews

### "Customer Support is Exceptional" — 5.0/5

> **Bret** | *15 December 2022* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to set up and get going. It is clear that this live chat will be superior to others as you are able to create an order in the chat and send a url of the drafty order to the customer. Being able to manage the team and oversee their interations is great too. We used to use the standard Shopify chat but need the upgrade without having to fork out for another expensive additon. Really really happy.
> 
> **Cons**: While there have been a couple of instances with the notifications and the pre-chat survey, the team are so quick to assist and make sure the app is working as YOU would like.
> 
> Can't wait to try their other Apps. Great team\!

-----

### "Great Customer Service" — 5.0/5

> **Marc** | *3 October 2022* | Food & Beverages | Recommendation rating: 9.0/10
> 
> **Pros**: Easy to install. Nice Free Feature without forcing into a payment plan.
> 
> **Cons**: Not all features work at first try. 
BUT they are pretty helpful and working on every issue, till it's solved.
> 
> :)

-----

### "Easy to use APP" — 5.0/5

> **Karen** | *6 July 2023* | Furniture | Recommendation rating: 8.0/10
> 
> **Pros**: 1. Can create orders / draft order in conversation.2. Easy to tag products in conversation.3. Can get multi social into one inbox'4. Can get the customer's name in conversation5. Easy to set up the widget design6. Easy to send Marco7. Provide the inner notes
> 
> **Cons**: 1. Cannot see what products are added to this customer's shopping cart in conversation.
> 
> It's a very good app. Easy to set up and use it. Quickly to get the message from the customer. It's very helpful to create orders/draft orders in the conversation. Very good support team. They are very helpful and quickly to solved the any issues.

## Links

- [View on Capterra](https://www.capterra.com.sg/software/1032880/nestdesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/255442/NestDesk/> |
| en-AE | <https://www.capterra.ae/software/1032880/nestdesk> |
| en-AU | <https://www.capterra.com.au/software/1032880/nestdesk> |
| en-CA | <https://www.capterra.ca/software/1032880/nestdesk> |
| en-GB | <https://www.capterra.co.uk/software/1032880/nestdesk> |
| en-IE | <https://www.capterra.ie/software/1032880/nestdesk> |
| en-IL | <https://www.capterra.co.il/software/1032880/nestdesk> |
| en-IN | <https://www.capterra.in/software/1032880/nestdesk> |
| en-NZ | <https://www.capterra.co.nz/software/1032880/nestdesk> |
| en-SG | <https://www.capterra.com.sg/software/1032880/nestdesk> |
| en-ZA | <https://www.capterra.co.za/software/1032880/nestdesk> |

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