---
description: Get detailed information about mySQM Customer Service QA and how it can help you meet your business needs. Learn more about mySQM Customer Service QA price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: mySQM Customer Service QA Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [mySQM Customer Service QA](/software/1031360/mysqm-fcr-insights)

# mySQM Customer Service QA

Canonical: https://www.capterra.com.sg/software/1031360/mysqm-fcr-insights

> mySQM customer service QA software provides agents with real-time feedback, QA, coaching, and recognition to deliver great CX.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses mySQM Customer Service QA?

mySQM is deployed using a SaaS platform to help call centers, quality assurance and analysts capture and report real-time customer experience data for agent accountability, engagement, and coaching.

## About the vendor

- **Company**: SQM Group
- **Founded**: 1996

## Commercial Context

- **Starting Price**: US$30.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Contact SQM Group for pricing details.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Activity Dashboard
- CES Survey Structure
- CSAT Survey Structure
- Call Recording
- Complaint Monitoring
- Customer Experience Management
- Customer Segmentation
- Customizable Templates
- Dashboard
- Data Visualization
- Engagement Tracking
- Feedback Management
- IVR
- Multi-Channel Communication
- NPS Survey Structure
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Trend Analysis
- Visual Analytics
- Workforce Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Contact Centre Quality Assurance Software](https://www.capterra.com.sg/directory/33415/contact-center-quality-assurance/software)

## Related Categories

- [Contact Centre Quality Assurance Software](https://www.capterra.com.sg/directory/33415/contact-center-quality-assurance/software)
- [Contact Centre Software](https://www.capterra.com.sg/directory/32035/contact-center/software)
- [Customer Experience Software](https://www.capterra.com.sg/directory/30671/customer-experience/software)
- [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software)
- [Customer Satisfaction Software](https://www.capterra.com.sg/directory/30541/customer-satisfaction/software)

## Alternatives

1. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [CloudTalk](https://www.capterra.com.sg/software/182004/cloudtalk) — 4.4/5 (268 reviews)
3. [Nextiva](https://www.capterra.com.sg/software/175788/nextiva) — 4.6/5 (914 reviews)
4. [Genesys Cloud CX](https://www.capterra.com.sg/software/21409/genesys-cloud) — 4.3/5 (262 reviews)
5. [CXone Mpower](https://www.capterra.com.sg/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)

## Links

- [View on Capterra](https://www.capterra.com.sg/software/1031360/mysqm-fcr-insights)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/253579/mySQM-FCR-Insights/> |
| en-AE | <https://www.capterra.ae/software/1031360/mysqm-fcr-insights> |
| en-AU | <https://www.capterra.com.au/software/1031360/mysqm-fcr-insights> |
| en-CA | <https://www.capterra.ca/software/1031360/mysqm-fcr-insights> |
| en-GB | <https://www.capterra.co.uk/software/1031360/mysqm-fcr-insights> |
| en-IE | <https://www.capterra.ie/software/1031360/mysqm-fcr-insights> |
| en-IL | <https://www.capterra.co.il/software/1031360/mysqm-fcr-insights> |
| en-IN | <https://www.capterra.in/software/1031360/mysqm-fcr-insights> |
| en-NZ | <https://www.capterra.co.nz/software/1031360/mysqm-fcr-insights> |
| en-SG | <https://www.capterra.com.sg/software/1031360/mysqm-fcr-insights> |
| en-ZA | <https://www.capterra.co.za/software/1031360/mysqm-fcr-insights> |
| fr | <https://www.capterra.fr/software/1031360/mysqm-fcr-insights> |
| fr-BE | <https://fr.capterra.be/software/1031360/mysqm-fcr-insights> |
| fr-CA | <https://fr.capterra.ca/software/1031360/mysqm-fcr-insights> |
| fr-LU | <https://www.capterra.lu/software/1031360/mysqm-fcr-insights> |

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