---
description: Get detailed information about eFACiLiTY Helpdesk and Knowledgebase and how it can help you meet your business needs. Learn more about eFACiLiTY Helpdesk and Knowledgebase price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: eFACiLiTY Helpdesk and Knowledgebase Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [eFACiLiTY Helpdesk and Knowledgebase](/software/1025212/efacility-helpdesk-and-knowledgebase)

# eFACiLiTY Helpdesk and Knowledgebase

Canonical: https://www.capterra.com.sg/software/1025212/efacility-helpdesk-and-knowledgebase

> Automate ticketing, streamline workflows, and enhance service delivery with eFACiLiTY® Helpdesk \& Knowledgebase system.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses eFACiLiTY Helpdesk and Knowledgebase?

Airports, Business/IT Parks, Commercial Complexes, Government Organizations, Residential Complexes, Manufacturing Facilities, Healthcare, Corporate Houses, Educational Institutions, Hospitality

## About the vendor

- **Company**: Sierra ODC
- **Location**: Coimbatore, India
- **Founded**: 1998

## Commercial Context

- **Starting Price**: US$1,200.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Please contact SIERRA ODC for a quote tailored to your organization’s exact needs.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Arabic, English
- **Available Countries**: Bahrain, Brunei, Cyprus, Egypt, India, Indonesia, Ireland, Japan, Jordan, Kenya, Kuwait, Marshall Islands, Nigeria, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, Sri Lanka and 4 more

## Features

- Alerts/Escalation
- Multi-Channel Communication
- Prioritization
- Reporting/Analytics
- Service Level Agreement (SLA) Management

## Integrations (2 total)

- BMS
- OSOS ERP

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)

## Alternatives

1. [Freshdesk](https://www.capterra.com.sg/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Milvus](https://www.capterra.com.sg/software/202528/milvus) — 4.8/5 (298 reviews)
5. [BeyondTrust Remote Support](https://www.capterra.com.sg/software/86962/bomgar) — 4.6/5 (2009 reviews)

## Links

- [View on Capterra](https://www.capterra.com.sg/software/1025212/efacility-helpdesk-and-knowledgebase)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/246540/eFACiLiTY-Helpdesk-and-Knowledgebase/> |
| en-AE | <https://www.capterra.ae/software/1025212/efacility-helpdesk-and-knowledgebase> |
| en-AU | <https://www.capterra.com.au/software/1025212/efacility-helpdesk-and-knowledgebase> |
| en-CA | <https://www.capterra.ca/software/1025212/efacility-helpdesk-and-knowledgebase> |
| en-GB | <https://www.capterra.co.uk/software/1025212/efacility-helpdesk-and-knowledgebase> |
| en-IE | <https://www.capterra.ie/software/1025212/efacility-helpdesk-and-knowledgebase> |
| en-IL | <https://www.capterra.co.il/software/1025212/efacility-helpdesk-and-knowledgebase> |
| en-IN | <https://www.capterra.in/software/1025212/efacility-helpdesk-and-knowledgebase> |
| en-NZ | <https://www.capterra.co.nz/software/1025212/efacility-helpdesk-and-knowledgebase> |
| en-SG | <https://www.capterra.com.sg/software/1025212/efacility-helpdesk-and-knowledgebase> |
| en-ZA | <https://www.capterra.co.za/software/1025212/efacility-helpdesk-and-knowledgebase> |

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