---
description: Get detailed information about USAN Contact Suite for Amazon Connect and how it can help you meet your business needs. Learn more about USAN Contact Suite for Amazon Connect price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: USAN Contact Suite for Amazon Connect Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [USAN Contact Suite for Amazon Connect](/software/1017761/usan-contact-suite-for-amazon-connect)

# USAN Contact Suite for Amazon Connect

Canonical: https://www.capterra.com.sg/software/1017761/usan-contact-suite-for-amazon-connect

> USAN Contact Suite optimizes Amazon Connect by managing inbound and outbound calls, web chats, emails, and more.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses USAN Contact Suite for Amazon Connect?

Financial Services
Healthcare
Insurance
Utilities
Transportation
Retail
Public Sector

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: USAN
- **Founded**: 1989

## Commercial Context

- **Pricing model**: Usage Based
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina, Aruba, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands and 78 more

## Features

- Activity Tracking
- Agent Interface
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Customer Experience Management
- Customer History
- Customizable Branding
- Data Import/Export
- Drag & Drop
- Email Management
- IVR
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Proactive Chat
- Queue Management
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Speech Recognition
- Surveys & Feedback
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Integrations (4 total)

- AWS CloudFormation
- Amazon Connect
- Calabrio ONE
- DNCScrub

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)

## Category

- [Contact Centre Software](https://www.capterra.com.sg/directory/32035/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.capterra.com.sg/directory/32035/contact-center/software)
- [Customer Journey Mapping Tools](https://www.capterra.com.sg/directory/31537/customer-journey-mapping-tools/software)
- [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software)
- [Conversational AI Platforms](https://www.capterra.com.sg/directory/31596/conversational-ai-platform/software)
- [Customer Engagement Software](https://www.capterra.com.sg/directory/30906/customer-engagement/software)

## Alternatives

1. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Genesys Cloud CX](https://www.capterra.com.sg/software/21409/genesys-cloud) — 4.3/5 (262 reviews)
3. [inconnect](https://www.capterra.com.sg/software/164772/omnichannel) — 3.9/5 (19 reviews)
4. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4072 reviews)
5. [Bitrix24](https://www.capterra.com.sg/software/113540/bitrix24) — 4.2/5 (984 reviews)

## Reviews

### "Staying Connected" — 5.0/5

> **Donabel** | *14 December 2022* | Real Estate | Recommendation rating: 10.0/10
> 
> **Pros**: The product is very easy to use and it has helped a lot of consumers with their needs. I would say that It will a good benefit to everyone. It is the most important thing because users are always looking for answers to their problems especially when it comes to errors or troubleshooting.
> 
> **Cons**: I think there's nothing wrong the product and it's all good. Maybe if there will be a problem, that's going to be something to do with the connection but so far, I really liked this software.
> 
> My overall experience was fantastic and it is really a good benefit especially to users because it has helped connections much faster and easier than before. Never encountered any problems at all and I think it's worth trying to get the services we need to have.

-----

### "Easy Integration and Great Professional Services" — 5.0/5

> **Terry** | *18 November 2021* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: Contact Suite made our jump to the cloud and the integration of Amazon Connect a very simple process.  They also provided timely and cost-effective professional services to connect data to third party or proprietary systems where my IT team lacked bandwidth and requisite knowledge.
> 
> **Cons**: The user interface isn't "sexy" but it extremely customizable and flexible by a business-level administrator.
> 
> Contact suite allowed us to realize that "one pane of glass" solution where multiple tools my agents were using could be brought to their finger tips.  It also allowed us to provide a data rich handoff from the IVR to the agent so they had the context of the call.

-----

### "Me ha gustado" — 5.0/5

> **Nerea** | *25 May 2023* | Education Management | Recommendation rating: 6.0/10
> 
> **Pros**: Me ha gustado su accesibilidad y facilidad de uso.
> 
> **Cons**: Quizá podría mejorar en diversidad de funciones.

## Links

- [View on Capterra](https://www.capterra.com.sg/software/1017761/usan-contact-suite-for-amazon-connect)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/235279/USAN-Contact-Suite-for-Amazon-Connect/> |
| en-AE | <https://www.capterra.ae/software/1017761/usan-contact-suite-for-amazon-connect> |
| en-AU | <https://www.capterra.com.au/software/1017761/usan-contact-suite-for-amazon-connect> |
| en-CA | <https://www.capterra.ca/software/1017761/usan-contact-suite-for-amazon-connect> |
| en-GB | <https://www.capterra.co.uk/software/1017761/usan-contact-suite-for-amazon-connect> |
| en-IE | <https://www.capterra.ie/software/1017761/usan-contact-suite-for-amazon-connect> |
| en-IL | <https://www.capterra.co.il/software/1017761/usan-contact-suite-for-amazon-connect> |
| en-IN | <https://www.capterra.in/software/1017761/usan-contact-suite-for-amazon-connect> |
| en-NZ | <https://www.capterra.co.nz/software/1017761/usan-contact-suite-for-amazon-connect> |
| en-SG | <https://www.capterra.com.sg/software/1017761/usan-contact-suite-for-amazon-connect> |
| en-ZA | <https://www.capterra.co.za/software/1017761/usan-contact-suite-for-amazon-connect> |
| fr | <https://www.capterra.fr/software/1017761/usan-contact-suite-for-amazon-connect> |
| fr-BE | <https://fr.capterra.be/software/1017761/usan-contact-suite-for-amazon-connect> |
| fr-CA | <https://fr.capterra.ca/software/1017761/usan-contact-suite-for-amazon-connect> |
| fr-LU | <https://www.capterra.lu/software/1017761/usan-contact-suite-for-amazon-connect> |

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