---
description: Get detailed information about Gupshup and how it can help you meet your business needs. Learn more about Gupshup price, benefits, and disadvantages for businesses in Singapore.
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title: Gupshup Pricing, Cost & Reviews - Capterra Singapore 2026
---

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# Gupshup

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> Gupshup.io is the leading conversational engagement platform for automating marketing, commerce, and support.
> 
> Verdict: Rated **4.3/5** by 35 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Gupshup?

Businesses across all sectors of any size that need conversational solutions to enhance their customer experience by enabling omnichannel communication

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 35 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 4.1/5 | Based on overall reviews |
| Value for Money | 4.2/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Gupshup

## Commercial Context

- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: Please contact Gupshup for pricing details.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Alerts/Notifications
- Automatic Call Distribution
- Campaign Management
- Chat/Messaging
- Chatbot
- Communication Management
- Customer Segmentation
- Interaction Tracking
- Live Chat
- Multi-Channel Communication
- Multi-Language
- Personalization
- Reporting/Analytics
- SMS Marketing

## Integrations (9 total)

- CleverTap
- Freshdesk
- HubSpot CRM
- LeadSquared
- MoEngage
- Salesforce Platform
- Shopify
- WebEngage
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Cloud Communication Platforms](https://www.capterra.com.sg/directory/31362/cloud-communication-platform/software)

## Related Categories

- [Cloud Communication Platforms](https://www.capterra.com.sg/directory/31362/cloud-communication-platform/software)
- [Customer Experience Software](https://www.capterra.com.sg/directory/30671/customer-experience/software)
- [Customer Communications Management Software](https://www.capterra.com.sg/directory/31002/customer-communications-management/software)
- [Conversational Marketing Platforms](https://www.capterra.com.sg/directory/31562/conversational-marketing-platform/software)
- [Customer Engagement Software](https://www.capterra.com.sg/directory/30906/customer-engagement/software)

## Alternatives

1. [Project Broadcast](https://www.capterra.com.sg/software/1059384/project-broadcast) — 4.9/5 (647 reviews)
2. [Wati](https://www.capterra.com.sg/software/204314/wati) — 4.6/5 (204 reviews)
3. [SlickText](https://www.capterra.com.sg/software/155430/slicktext-com) — 4.8/5 (268 reviews)
4. [Text Request](https://www.capterra.com.sg/software/167015/text-request) — 4.6/5 (1193 reviews)
5. [Messente](https://www.capterra.com.sg/software/199059/messente) — 4.7/5 (84 reviews)

## Reviews

### "I like the AI-powered chatbots, and message Templates." — 4.0/5

> **Ambika** | *15 January 2025* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: I like the AI-powered chatbots, and message Templates.
> 
> **Cons**: Sales and Support is not good, It offering two-way communication and interactive messaging solutions.
> 
> Overall its AI  chat bot is good but onboarding and sales support it not good.

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### "More focus on SMS marketing then WhatsApp Marketing." — 4.0/5

> **Amit** | *23 December 2024* | Architecture & Planning | Recommendation rating: 8.0/10
> 
> **Pros**: They are support multiple industries and Good Conversion tools
> 
> **Cons**: They more focus on SMS marketing then WhatsApp Marketing.
> 
> Overall I had good Experience, less featured related to WhatsApp API.

-----

### "No proper customer Support and less Integration." — 4.0/5

> **Gary** | *23 December 2024* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: The Team is very good, and Conversion based Solution I like most
> 
> **Cons**: They have No proper customer Support and less Integration.
> 
> they have very strong presense on SMS marketing

-----

### "Review about Gupshup's platform" — 5.0/5

> **Irrshad** | *30 April 2025* | Insurance | Recommendation rating: 10.0/10
> 
> **Pros**: The services provided by Gupshup have been truly excellent. We particularly appreciate the flexibility to choose from multiple APIs to execute our bulk volume campaigns based on our specific requirements. Additionally, we are impressed by the supplementary features available to us, especially the Bot Studio and AI capabilities, which we are actively considering for future enhancements and iterations of our chatbot. Throughout our engagement, the support from their Customer Success Management team and Sales team has been outstanding — they are responsive, knowledgeable, and consistently go above and beyond to ensure our needs are met.
> 
> **Cons**: No cons from my end as we are impressed by the supplementary features available to us, especially the Bot Studio and AI capabilities, which we are actively considering for future enhancements and iterations of our chatbot.

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### "Positive Experience with Scope for Improvement" — 4.0/5

> **Garima** | *29 April 2025* | Cosmetics | Recommendation rating: 8.0/10
> 
> **Pros**: The platform is incredibly user-friendly. I especially like the quick rollout of new features.
> 
> **Cons**: The support response time can be inconsistent. TAT for getting anything done is very slow—unless it's an emergency.
> 
> Our experience with Gupshup has been decent overall. While the platform has a lot of good features and is quite user-friendly, getting things done sometimes takes longer than expected. That said, a big credit goes to our account manager \[sensitive content hidden\] and our sales manager \[sensitive content hidden\]. \[sensitive content hidden\] has been very supportive and approachable whenever we’ve needed help, and she has tried her best to get things moving faster for us. \[sensitive content hidden\] also guides us has been helpful whenever we needed assistance. Their efforts definitely made the experience better for us.

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## Links

- [View on Capterra](https://www.capterra.com.sg/software/1016241/gupshup)

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