---
description: Get detailed information about SingleComm and how it can help you meet your business needs. Learn more about SingleComm price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SingleComm Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [SingleComm](/software/1014284/singlecomm)

# SingleComm

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> Customize workflows in minutes with no coding with the all-in-one contact center platform designed by contact center professionals.
> 
> Verdict: Rated **4.1/5** by 7 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses SingleComm?

Increasing agent efficiency, customer satisfaction \& revenue with drag-and-drop no coding workflows, real-time analytics \& highly scalable ACD.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.1/5** | 7 Reviews |
| Ease of Use | 3.9/5 | Based on overall reviews |
| Customer Support | 4.4/5 | Based on overall reviews |
| Value for Money | 3.9/5 | Based on overall reviews |
| Features | 3.9/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: SingleComm

## Commercial Context

- **Starting Price**: US$49.00
- **Pricing model**: Per User
- **Pricing Details**: SingleComm offers custom pricing packages as low as $49 per user, per month with annual agreement. Setup fees may apply.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English, Spanish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 227 more

## Features

- CRM
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Contact Management
- Dashboard
- IVR
- Queue Management
- Reporting/Analytics

## Integrations (6 total)

- AWS CloudFormation
- Everyware
- Genesys
- Salesforce Platform
- Zapier
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software)

## Alternatives

1. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Ringover](https://www.capterra.com.sg/software/169627/ringover) — 4.7/5 (858 reviews)
3. [Convoso](https://www.capterra.com.sg/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
4. [DialedIn CCaaS](https://www.capterra.com.sg/software/29589/callcenternow) — 4.8/5 (314 reviews)
5. [Readymode](https://www.capterra.com.sg/software/136728/readymode) — 4.6/5 (136 reviews)

## Reviews

### "Great Helper for Making an Impactful Campaign." — 5.0/5

> **Arif** | *3 April 2022* | Building Materials | Recommendation rating: 9.0/10
> 
> **Pros**: SingleComm is a wonderful platform for contact management and running a productive campaign in an easy way. It's a package solution for contact centers or the purpose of mass people to reach out. I wanna recommend this app to needy users, who have trouble with this particular matter.
> 
> **Cons**: As a contact management platform, they have been doing their best. In my experience of using this tool, I didn't find anything wrong. Best wishes to the engineering team.
> 
> I got a wonderful experience with SingleComm. Thanks for their great services.

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### "You Dont Know what your Missing till you see it in action" — 5.0/5

> **Brandon** | *17 February 2022* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Nimble, easily deployable, and ease of integration.
> 
> **Cons**: Catching me on a good day, I cannot find a "con" today.
> 
> SingleComm has become the backbone of our operations. The world-class support team, the nimble deployments, scripting, and workflow have brought us savings on agent training and allowed us to refine the education process, changed the dynamics of our sales deployments, and brought a new level of success to our customer support teams providing all the needs in one place.

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### "Don't Waste Your Time - Unless You Want Your Life To Revolve Around This Software" — 1.0/5

> **Dave** | *25 January 2023* | Telecommunications | Recommendation rating: 0.0/10
> 
> **Pros**: \[sensitive content hidden\] was pleasant to work with, and the dispatching function of the software was really nice.
> 
> **Cons**: The fact that the software typically doesn't work. Calls will drop randomly, and agent's systems will freeze up. If you open to many tickets, they will restrict your access to the help desk. Their employees (\[sensitive content hidden\]  the engineer) would rather call you names then fix issues.
> 
> It turned hostile after our experience with \[sensitive content hidden\] . The issues kept getting worse. The software doesn't work, and your calls will constantly drop. Singlecomm also constantly changes its best practices, so you have to learn other ways to set up scripts. If you are a TAS company, I strongly recommend you look at Amtelco and nCall. We have used both and they both perform great. One is a little more dated then the other, but neither will hang up on your callers, or make you deal with a dozen IT issues daily.

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### "Need more visibility - better management tools" — 4.0/5

> **Sharity** | *11 February 2022* | Telecommunications | Recommendation rating: 5.0/10
> 
> **Pros**: Easy training, simple ACD and script experience for the agents
> 
> **Cons**: That analytics is separate and not controlled by SC, would like more agent management tools like to measure agent utilization and performance
> 
> Love the people at SC and with collaboration we can improve the tools.

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### "Review" — 5.0/5

> **Christopher** | *14 February 2022* | Telecommunications | Recommendation rating: 8.0/10
> 
> **Pros**: We utilize the scripting application all day, every day, within our call center. The areas where we see the most value are:
•	Interoperability – We can create and trigger integrations into back end technology and display dynamic data to an agent. This prevents an agent from having to utilize multiple applications to service a call. 
•	Clean look and feel of the UI – The dynamic scripting logic applied to guided interactions is very robust ensuring the agents are not getting overwhelmed with inputs and or scripting while interacting with a customer. This provides a better experience to the agent so they can service a customer more efficiently and accurately. 
•	Intuitiveness of the scripting tool – Our legacy systems took almost 1.5 weeks to train and onboard a new agent to the platform. With the scripting tool it’s a matter of a day. This gives us a faster ROI on onboarding and more time for the agent to work on soft skills to provide a better experience.
> 
> **Cons**: The scripting tool can be a challenge to understand at first. There are design items that are not as intuitive for new script designers.
> 
> Relationship with SingleComm has been one of the highlights of the vendor. They have invested considerable resources in migrating our customer data and workflows into their platform. Customer support is fast and responsive should we have an issue.

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## Links

- [View on Capterra](https://www.capterra.com.sg/software/1014284/singlecomm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/231607/SingleComm/> |
| en-AE | <https://www.capterra.ae/software/1014284/singlecomm> |
| en-AU | <https://www.capterra.com.au/software/1014284/singlecomm> |
| en-CA | <https://www.capterra.ca/software/1014284/singlecomm> |
| en-GB | <https://www.capterra.co.uk/software/1014284/singlecomm> |
| en-IE | <https://www.capterra.ie/software/1014284/singlecomm> |
| en-IL | <https://www.capterra.co.il/software/1014284/singlecomm> |
| en-IN | <https://www.capterra.in/software/1014284/singlecomm> |
| en-NZ | <https://www.capterra.co.nz/software/1014284/singlecomm> |
| en-SG | <https://www.capterra.com.sg/software/1014284/singlecomm> |
| en-ZA | <https://www.capterra.co.za/software/1014284/singlecomm> |
| ja | <https://www.capterra.jp/software/1014284/singlecomm> |

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