15 years helping Singaporean businesses
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What Is Frill?

Cloud-based solution that helps collect customer feedback and manage product roadmap & announcements.

Who Uses Frill?

Not provided by vendor

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Reviews of Frill

Average score

Overall
4.7
Ease of Use
4.8
Customer Service
4.7
Features
4.7
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
65%
4
35%
Tayshiro
Tayshiro
Community Manager in Brazil
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Simplicity at its best!

5.0 3 years ago

Comments: The best of Frill is its simple design. You just enter and can quickly check/do everything you need.

Pros:

Although I'm using Frill for a short period of time, I'm pretty happy with it. Great and functional design, responsive team, and fast deployment of new features.

Cons:

For now, the main con is the long roadmap and not being able to translate it (they are already working on it).

Krishnaswami
Counsultant in Oman
Information Technology & Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

The most affordable and functionally relevant ideation tool in the SaaS lineup

5.0 3 years ago

Comments: We are just about to release our own saas and were looking around for an ideation/feedback/roadmap tool to make use of internally as well as to engage with our users and share release notes, we did test a few, and the features that they had were quite restrictive and the pricing high. It was by chance that I stumbled upon frill.co and immediately fell in love with the interface, its clean, appealing and a visual delight. seldom have i seen something that invoked me to check out other ideas, just by being on the page. So it was an instant check and buy decision for us. We have used it extensively in our brainstorming sessions, to collate ideas and with the merge ideas feature that frill offers (which we did not see in any of the competiton) ensure that the final list is clean of duplicates, and no idea is ruled out. We also had a requirement to share details to our project management tool, and the webhooks made it a breeze, we now just set it up and once we receive a comment from our team member with a keyword, it lands up in our project todo list. We are toying around with the widget now, to identify where we could ideally place it, for now it doesnt go with the color palate of our website, but there is a widget designer in the works, and once that is live, i do envison using the tool completely for my product.

Pros:

Clean render Ability to merge ideas which ensures that the votes are also accounted for Super clean informative announcement widget Weekly email digests, that lets you review and control oversights Sticky ideas that allow for the buried gems to be brought out to in the open. Webhooks - A super efficient implementation (you get to choose if you want to track just one event or all of them) and finally an amazing support team.

Cons:

The gif that loads at every idea submission is a little tardy, i would not say i dont like it, but it does not fit into a professional setup and is looked down by some corporates, however that said, they just added an update to disable it, with that taken care of, i have no more point to dislike here.

Rebecca
Rebecca
Ux Researcher in Germany
Verified LinkedIn User
Public Relations & Communications, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

Alternatives Considered:

Great Tool but....

4.0 11 months ago

Comments: ... What's totally missing is the possibility to disable comments, or at least have them pre-approved. The problem is, we work with a huge community of people and they are already misusing the comment section for advertisement, which we don't allow. So we have to spend a good daily part in just deleting comments. It would make the tool even better if the option for pre-approving would exist, like the threads already are.But in general, great Tool. Thanks

Pros:

Love the concept and useability for the community to be a part of the whole process The customer service is pretty good, too.

Cons:

No option to disable comments and only have votes. Or at least pre-approved comments would be so helpful.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Growing product and simple to use

4.0 2 years ago

Pros:

Very clean user interface and clear-cut user experience. No confusion when using the dashboard or unnecessary jargons that complicates things. Very smooth experience using Frill. I particularly like the interconnection between ideas, roadmap and announcements, and the team has been moving fast in building new features and improving existing functions.

Cons:

Support only via email, which was slow. No chat support. Kept asking me to send in screen recording instead of checking through the backend.

Tang
Tang
Founder in Vietnam
Verified LinkedIn User
Retail, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Best Feedback Tool

5.0 3 years ago

Comments: I was looking for a tool to collect feedback from customers at an affordable price, Frill helped me solve all of that for a great price.

Pros:

frill.co is a great solution for any marketing team that's trying to get more customer feedback. It's so much easier to stay in touch with what our customers want and what we need to do to improve our products. The interface is really user-friendly and the pricing is really affordable. I'd recommend this product to anyone who needs better feedback!

Cons:

Right now I can't find anything that I don't like

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