---
description: Get detailed information about DVSAnalytics Workforce Optimization and how it can help you meet your business needs. Learn more about DVSAnalytics Workforce Optimization price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: DVSAnalytics Workforce Optimization Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Speech Analytics Software](/directory/32258/speech-analytics/software) > [DVSAnalytics Workforce Optimization](/software/1013557/dvsanalytics-workforce-optimization)

# DVSAnalytics Workforce Optimization

Canonical: https://www.capterra.com.sg/software/1013557/dvsanalytics-workforce-optimization

> Improving Contact Center performance is the primary reason organizations choose to invest in a workforce optimization solution.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses DVSAnalytics Workforce Optimization?

Government
Health Care
Banking 
Finance 
Retail

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: DVSAnalytics

## Commercial Context

- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Canada, Mexico, United States

## Features

- Activity Dashboard
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Audio Capture
- Call Center Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Transcription
- Caller ID
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Customer Experience Management
- Dashboard
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Call Centers
- Keyword Tracking
- Labor Forecasting
- Multi-Channel Communication
- Multi-Screen Recording
- Negative Feedback Management
- Performance Management
- Performance Metrics
- Quality Management
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Screen Capture
- Screen Recording Software
- Sentiment Analysis
- Surveys & Feedback
- Third-Party Integrations

## Integrations (2 total)

- Avaya Cloud Office
- Avaya UCaaS

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Speech Analytics Software](https://www.capterra.com.sg/directory/32258/speech-analytics/software)

## Related Categories

- [Speech Analytics Software](https://www.capterra.com.sg/directory/32258/speech-analytics/software)
- [Call Tracking Software](https://www.capterra.com.sg/directory/30901/call-tracking/software)
- [Customer Experience Software](https://www.capterra.com.sg/directory/30671/customer-experience/software)
- [Customer Support Software](https://www.capterra.com.sg/directory/32315/customer-support/software)
- [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software)

## Alternatives

1. [Snagit](https://www.capterra.com.sg/software/209649/snagit) — 4.7/5 (497 reviews)
2. [Microsoft Teams](https://www.capterra.com.sg/software/168668/microsoft-teams) — 4.5/5 (10940 reviews)
3. [Slack](https://www.capterra.com.sg/software/135003/slack) — 4.7/5 (24046 reviews)
4. [OBS Studio](https://www.capterra.com.sg/software/164144/obs) — 4.7/5 (1072 reviews)
5. [Camtasia](https://www.capterra.com.sg/software/203013/camtasia) — 4.5/5 (449 reviews)

## Reviews

### "DVSAnaliytics Review" — 5.0/5

> **Modesto** | *6 June 2024* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10
> 
> **Pros**: One of the great features of using Encore is the ability to view screen recording and use multiple filters to be able to locate specific calls.
> 
> **Cons**: A major con is the constant buffering when reviewing recorded calls, whenever there is a loss of connection to your network the call recording will pause/stop and you will need to re-open the call and start all over again.
> 
> Over this is a very good product, it does have its cons however the good outweigh the bad.

## Links

- [View on Capterra](https://www.capterra.com.sg/software/1013557/dvsanalytics-workforce-optimization)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/230759/DVSAnalytics-Workforce-Optimization/> |
| en-AE | <https://www.capterra.ae/software/1013557/dvsanalytics-workforce-optimization> |
| en-AU | <https://www.capterra.com.au/software/1013557/dvsanalytics-workforce-optimization> |
| en-CA | <https://www.capterra.ca/software/1013557/dvsanalytics-workforce-optimization> |
| en-GB | <https://www.capterra.co.uk/software/1013557/dvsanalytics-workforce-optimization> |
| en-IE | <https://www.capterra.ie/software/1013557/dvsanalytics-workforce-optimization> |
| en-IL | <https://www.capterra.co.il/software/1013557/dvsanalytics-workforce-optimization> |
| en-IN | <https://www.capterra.in/software/1013557/dvsanalytics-workforce-optimization> |
| en-NZ | <https://www.capterra.co.nz/software/1013557/dvsanalytics-workforce-optimization> |
| en-SG | <https://www.capterra.com.sg/software/1013557/dvsanalytics-workforce-optimization> |
| en-ZA | <https://www.capterra.co.za/software/1013557/dvsanalytics-workforce-optimization> |

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