---
description: Get detailed information about Daktela and how it can help you meet your business needs. Learn more about Daktela price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Daktela Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [Daktela](/software/1012554/daktela)

# Daktela

Canonical: https://www.capterra.com.sg/software/1012554/daktela

> Daktela contact centre is a cloud-based solution for call centres with native support for all channels in one application.
> 
> Verdict: Rated **4.3/5** by 3 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Daktela?

Companies of all sizes, from small to large enterprises, seeking scalable and integrated contact centre solution for supreme customer communication across all channels.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Daktela

## Commercial Context

- **Starting Price**: €30.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Call Centre Pricing
Our pick and mix option allows you to choose the license that fits the skillsets of your people to maximise their productivity and minimise the cost.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, Bulgarian, Croatian, Czech, English, French, German, Hungarian, Italian, Polish, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish
- **Available Countries**: Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hungary and 34 more

## Features

- Activity Dashboard
- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Callback Scheduling
- Campaign Management
- Chatbot
- Computer Telephony Integration
- Contact Management
- IVR
- Knowledge Base Management
- Multi-Channel Communication
- Queue Management
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Third-Party Integrations
- Voice Mail
- Workflow Management
- Workforce Management

## Integrations (18 total)

- Dynamics 365
- Firefox
- Google Chrome
- Google Data Studio
- Google Workspace
- HubSpot CRM
- Jira
- Microsoft Entra ID
- Microsoft Teams
- Nicereply
- OAuth
- Pipedrive
- PrestaShop
- RAYNET CRM
- SAP Business One

... and 3 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Telephony Software](https://www.capterra.com.sg/directory/30084/telephony/software)

## Related Categories

- [Telephony Software](https://www.capterra.com.sg/directory/30084/telephony/software)
- [Call Recording Software](https://www.capterra.com.sg/directory/30533/call-recording/software)
- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)
- [Contact Centre Software](https://www.capterra.com.sg/directory/32035/contact-center/software)
- [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software)

## Alternatives

1. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Zoho Desk](https://www.capterra.com.sg/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
3. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Bitrix24](https://www.capterra.com.sg/software/113540/bitrix24) — 4.2/5 (984 reviews)
5. [Genesys Cloud CX](https://www.capterra.com.sg/software/21409/genesys-cloud) — 4.3/5 (262 reviews)

## Reviews

### "Call Center super tool" — 5.0/5

> **Sarah** | *1 November 2021* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: I like the way, how can I use it. Simply, very effective and have a lot of functionalities.
> 
> **Cons**: No mobile app. There is just simple app but not with all features.

-----

### "Very good Tool for Call Center" — 4.0/5

> **Martina** | *29 September 2021* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use. Very intuitive and also for operators.
> 
> **Cons**: Some bugs which we have to deal with. But the support fix them.
> 
> Iam very satisffied. I use it daily and helps me to controll my team.

-----

### "Very recomended SW" — 4.0/5

> **Lukas** | *27 August 2021* | Telecommunications | Recommendation rating: 8.0/10
> 
> **Pros**: Easy to use. and a lot of features. Strong and fast features developing.
> 
> **Cons**: Some Bugs which affect the work. But nothing what cant be fixed.
> 
> Sattisfied. Few more years of developing and colaboration and it will be perfect.

## Links

- [View on Capterra](https://www.capterra.com.sg/software/1012554/daktela)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/229567/Daktela/> |
| en-AE | <https://www.capterra.ae/software/1012554/daktela> |
| en-AU | <https://www.capterra.com.au/software/1012554/daktela> |
| en-CA | <https://www.capterra.ca/software/1012554/daktela> |
| en-GB | <https://www.capterra.co.uk/software/1012554/daktela> |
| en-IE | <https://www.capterra.ie/software/1012554/daktela> |
| en-IL | <https://www.capterra.co.il/software/1012554/daktela> |
| en-IN | <https://www.capterra.in/software/1012554/daktela> |
| en-NZ | <https://www.capterra.co.nz/software/1012554/daktela> |
| en-SG | <https://www.capterra.com.sg/software/1012554/daktela> |
| en-ZA | <https://www.capterra.co.za/software/1012554/daktela> |
| pl | <https://www.capterra.pl/software/1012554/daktela> |

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