SMART SERVICE DESK ITSM

SMART SERVICE DESK ITSM

by SMART Service Desk

Who Uses SMART SERVICE DESK ITSM?

Banks, Retails, Automobiles, FMCG, Universities, Manufacturing, Pharmacy, construction, Real estate, Government, all other private and government sector organizations

What Is SMART SERVICE DESK ITSM?

We offer cost effective, Multi-lingual (English, French, Spanish, Turkish & Arabic), Integrated IT Service Management, Governance & Risk Management and Help Desk solutions. With SMART Suite your organization will be up & running within days.

A comprehensive IT Service Management Tool based on ITIL framework Streamlines IT operations by automating Service Operations such as Incidents, Service Requests, Problems, and Service Desk Function. Also includes modules for complete service lifecycle

SMART SERVICE DESK ITSM Details

SMART Service Desk

http://smartservicedesk.com/

Founded 2012

SMART SERVICE DESK ITSM Pricing Overview

SMART SERVICE DESK ITSM has a free version and offers a free trial.

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Free Version

Yes

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

SMART SERVICE DESK ITSM Features

Help Desk Software
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

SMART SERVICE DESK ITSM Reviews

Showing 5 of 30 reviews

Overall
4.7/5
Ease of Use
4.6/5
Customer Service
4.7/5
Features
4.5/5
Value for Money
4.6/5
Amelita A.
Maintenance Coordinator
Primary/Secondary Education, 201-500 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 04/06/2017

"Maintenance Service Request & Resolving"

Comments: This is very useful in creating, monitoring, reporting and resolving service request. I suggest that they should develop more option about how it was resolved and also include it a report that can be generated.

Pros: Useful, accessible can be used anywhere as long as you have an internet connection. Options not complicated it's easy to understand so it's easy to create and monitor the service request. It saves time in reporting concern because of no need to talk to maintenance personnel personally. It shows also how/what the maintenance personnel works. The concerns were properly reported and monitored so it was also properly documented and can check the history of the concern. It can generate reports in so many ways.

Cons: Their is no option or category how it was resolved. The time & date is not synchronize to the place of the user.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 04/06/2017
Sethi B.
Senior Manager -Business Development
Information Technology & Services, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 11/11/2016

"Great value for organizations looking for Digital Transformation of IT and HR Departments"

Comments: From the first time I used SMART Service Desk, I was surprised at just how simplicity and ease of use. I am not a programmer and I was able to setup for my Service Desk for in hours. It has code less form creation feature, which lets you create e-forms, which are of great value for organizations looking for Digital Transformation of IT and HR Departments.

Pros: Easy of use

Cons: None i came across, I required some special features, SMART Service Desk Global Support team was able to customize it in just 3 days.

  • Reviewer Source 
  • Reviewed on 11/11/2016
Rashmi S.
  • Overall Rating
    3/5
  • Ease of Use
    2/5
  • Features & Functionality
    3/5
  • Customer Support
    2/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 26/09/2016

"We have been using SSD from last 1.5 years. Its been good but we are not fully using the features."

Comments: Our technical support process is complicated hence the tool to support the work is bit complex as well. In whole customizing it to our requirement is the challenge. Few features are yet to work on like auto reporting for which I am still working with vendor. SLA is not properly configured. Without these basic feature Service desk tool is hard to review. I appreciate SSD team support to bring back the feature when we lost it in the Q1. Its our fault I agree. We have together worked for its betterment and we are still working for its successful usage internally. Looking forward to make this a better tool to log all our incidents, SR and change request and track it to meet the SLA.

  • Reviewer Source 
  • Reviewed on 26/09/2016
Hisham A.
Managing Director & Chairman
Information Services, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 03/09/2018

"Best ITSM Service Desk for Banks and Government Organizations"

Comments: If you want to buy ServiceNow / Remedy / CA / HP and can't afford it. Then SMART Service Desk will offer you same features at a price which will suit your budget. It's Enterprise class software at a reasonable price point.

Pros: Mobile Apps on Android and IOS
Totally Web Based
Our customer love the multi-language support in English and Arabic
Over 20 modules in ITSM and GRC to choose from

Cons: None I am aware of
Support team in Middle East & Africa is great

  • Reviewer Source 
  • Reviewed on 03/09/2018
Salma R.
Civil Engineering, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 04/10/2016

"Excellent Service Management Software Suitable for IT, HR and Operations Support"

Comments: We have been using cloud instance of SMART Service Desk for Managing IT and Non IT Incidents and Service Requests for more than 2 years. We have not hesitation to recommend it.
As we could not afford servicenow or remedy, we went with SMART Service Desk, for their best price performance ratio.

Pros: Easy of use

Cons: We are waiting for SMART Service Desk to release that application on Oracle Platform, Oracle RDBS is our enterprise database platform, and we prefer to have SMART HelpDesk also on Oracle. Vendor has promised to deliver in Q1 2017

  • Reviewer Source 
  • Reviewed on 04/10/2016