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Acumatica Cloud ERP Reviews

About Acumatica Cloud ERP

Acumatica Cloud ERP offers robust solutions for small and mid-sized companies who want to improve performance with real time insights.

Learn more about Acumatica Cloud ERP

Pros:

Acumatica has strong integration capabilities, allowing businesses to connect with various third-party applications, such as CRM systems, e-commerce platforms, payment gateways, and more.

Cons:

The integrator we selected was highly rated by Acumatica, but we felt was weak and we struggled in our implementation. Our implementation was late and over budget.

Acumatica Cloud ERP ratings

Average score

Ease of Use
4.1
Customer Service
4.1
Features
4.2
Value for Money
4.1

Likelihood to recommend

8.2/10

Acumatica Cloud ERP has an overall rating of 4.3 out 5 stars based on 144 user reviews on Capterra.

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Filter reviews (144)

Tayler
Tayler
CFO in Canada
Verified LinkedIn User
Construction, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Acumatica a True ERP for the Construction Industry.

5.0 last year

Comments: Acumatica has brought all the areas of our business together in one software which is allowing for an improved business decision making process.

Pros:

The integration of business functions are the most useful components of Acumatica, bringing our finance and project management functions together. The software is easy to implement when working with a Acumatica Partner on the implementation process. To date all features we require have been found in Acumatica other than Payroll which is going live in Q4 2023.

Cons:

In order to be able to provide the robust reporting and project tracking features it is important to enter information very accurately, the learning curve for new users can be steep.

Verified Reviewer
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Acumatica Review

4.0 5 months ago

Comments: Mostly positive, it is our inhouse ERP and we install it for other firms. We recieve good feedback from clients.

Pros:

Good UI Easy to pick up Cloud based Good manufacturing modules

Cons:

Doesn't have an auto save feature Sometimes when there is lag, and info has bee inputted the system will wipe the info Still needs more market exposure

Janet
Financial Controller in US
Medical Devices, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Could be better...

3.0 9 months ago

Comments: Overall experience sucks. I believe this is partially not Acu's fault. Don't use Kensium as a VAR, or IIG.

Pros:

Um, it mostly works. Allegedly it's totally customizable.

Cons:

Can't get basic financial statements. It's extremely spendy. Would prefer to be on NetSuite.

Acumatica Response

9 months ago

Hello Janet thank you for sharing your honest feedback on Acumatica. We appreciate you taking the time to let us know about areas we can improve on. Could someone from our product/customer success team get in touch with you to go over the concerns? Thanks for considering.

Brian
General Manager in US
Construction, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Customizable to meet the needs of the HVAC Construction/Service Industry

5.0 4 months ago

Comments: We use Acumatica for Project Managment in construction, which I would say is the strongest part of this ERP platform. Linked to that we use the service module for scheduling service calls with our service technicians. Tied to both of these modules is inventory management and payroll. For the most part it has met the needs of each of these parts of our company.

Pros:

Acumatica is fairly simple to learn and is quite customizable to meet the needs of our HVAC construction/service industry.

Cons:

There are still some ways that it needs to improve in how the different modules work together. There are times where it is not that easy to follow the path between modules.

Elizma
CFO in South Africa
Financial Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Acumatica supporting my business

5.0 5 months ago

Comments: It is a wonderful system, flexible, easy to use, and it is wonderful to have all our data in one place and easy to find, export and analyze.

Pros:

One platform incorporating all our transactions directly into the accounting and reporting side, easy to use

Cons:

The fact that the timecards do not have a separate module to close financial periods with but are included in the AP module.

Garen
Accounting manager in US
Design, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Growing ERP in it's Early Stages

4.0 4 months ago

Pros:

The ease of use and simplicity of the user interface. Very adaptable platform and has a growing API vendor list.

Cons:

Not as intuitive and lacks a large community database of support. There also aren't enough people trained to build out the architecture and a large dependence on 3rd party implementation/support.

Nicholas
Implementation Consultant in Australia
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Acumatica is a growing and disruptive player in the ERP market

5.0 3 months ago

Comments: Acumatica is a growing and disruptive player in the ERP market

Pros:

Pace of new development and available functionality

Cons:

Upgrade Complexity and requirement for customisation for workflow changes

Acumatica Response

3 months ago

Thank you, Nicholas. We are thrilled to hear that Acumatica is meeting your needs and helping your business. Your review is very much appreciated.

Dave
Controller in US
Paper & Forest Products, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Acumatica - Robbins

5.0 3 months ago

Comments: Overall we have had a very good experience using the Acumatica software.

Pros:

The system is very user friendly. Most of the screens have the ability to download to excel.

Cons:

The financial reporting could be improved. We are using the Velixo add on which gives us much more flexibility.

Tawanda
Accountant in Zimbabwe
Food & Beverages, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Acumatica For Finance_ Agriculture Industry

3.0 4 months ago

Comments: Great customisations which removes limitations found on other ERP's

Pros:

1.Ability to track projects at plantations per block of plants. It allows management and production team to analyse profitability further by having smaller P&Ls per block. 2. Customisation

Cons:

The default template in the system for inventory does not allow capturing different items issued out of stock on different date so further customisation is required.

Robert
Admin Finance Manager in Australia
Automotive, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Look else where

2.0 3 months ago

Comments: Wish I would have looked elsewhere. Was promised the world and delivered very little.

Pros:

Integrated Inventory/Job Costing system.

Cons:

Useless for proper accounting system. Leaves a lot to be desired.

Acumatica Response

3 months ago

Hello Robert, we are very sorry to hear about your experience with Acumatica so far. Acumatica indeed has Advanced Financials included, backed by the numerous awards and very positive reviews from users. I would be happy to connect you with someone on our product or customer success team to help. Here's more information on our Advanced Financials and the breadth of our accounting system. https://www.acumatica.com/cloud-erp-software/financial-management/

seda
Project Manager in Armenia
Consumer Goods, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

It's a great product if you've got the time to set it up right

4.0 last year

Comments: We are still learning it at this point, having used it only a few years, but the more I learn about the system, the more I like it, tbh.

Pros:

Acumatica is highly customizable and has a great support team. There is also alot of information available through Acumatica's learning material as well as forums where many answers are found.

Cons:

The most difficult part of Acumatica is if it's not fully brought on board and understood from the start, the cusomizations applied to the structure end up costing both time and money, because with each update, there's extra work to keep everything functioning the same. But, if you've got someone on your team who understands these sort of customizable cloud ERP systems, and the company, and this person is able to determine that Acumatica is a great fit, this is a great product for sure.

Doreen
Sales Manager in US
Environmental Services, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Acumatica Cloud ERP is a game changer to Modern day business operations

5.0 9 months ago

Comments: Acumatica Cloud ERP has ensured that their is flexibility and efficiency in project management and this has had a positive impact to our organization productivity.

Pros:

What I like about the software is that it allows collaboration among teams with a lot of ease through its cloud based connectivity. This ensures that projects are well executed with a lot of ease.

Cons:

The pricing can be a bit costly for startups but the returns from its use are immense.

Ron
President in US
Wholesale, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Acumatica is the best alternative for mid-size businesses

5.0 10 months ago

Comments: Acumatica replaced our legacy system smoothly and we appreciated the benefits of the changes immediately. i looked at several other ERP's from QuickBooks to NetSuite and Acumatica was by far the best alternative

Pros:

Acumatica is flexible and very reasonably priced. it has many valuable features built in and works well with other applications

Cons:

It takes a lot of expertise to configure Acumatica for a mid-size business. A good partner is critical

John
President in US
Construction, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

If You Need A Good System, Try Quick Books. It Has Better Options Than Acumatica

1.0 last year

Comments: The realization that we made a honorably mistake and should have selected a different system. And I fear that when we express our frustrations that they will kill off our service as they have expressed this directly to me in a veiled threat during one of our conference calls.

Pros:

At this time...Nothing. Internally we call it Crapmatica.

Cons:

Acumatica ERP software, in my experience, has been quite disappointing. It falls short in several areas, and I can't help but feel frustrated with its limitations. One major issue is the lack of basic reporting features right out of the box. Unlike other accounting software, there is no intuitive "drill down" function available anywhere in this ERP system. Instead, finding information requires a tedious search or running multiple reports on top of each other.What's worse is that certain essential reports are simply missing, forcing users to rely on costly implementation services to create custom reports. Even then, any necessary adjustments come with an additional financial burden. This lack of flexibility and the associated costs are significant drawbacks.The payroll system, a critical component of any ERP, is another letdown. Despite its high price tag, it fails to deliver reliable functionality. This can cause major disruptions to business operations and create unnecessary stress for users.Furthermore, when it comes to analyzing sales data and estimating costs and hours spent on a specific customer during the opportunity phase, Acumatica proves to be inadequate. The system lacks the necessary tools to input this information for opportunities, such as quotes or bids. This limitation severely hampers the ability to make informed business decisions.I could delve into more grievances, but it would only escalate my frustration. I do not recommend this system.

Acumatica Response

last year

Hi John, thank you for sharing your feedback on Acumatica. We are very sorry to hear about your experience so far. Could we have someone from our product/customer success team get in touch with you to discuss and address your concerns?

Allen
Director of Information Systems in US
Hospital & Health Care, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

ERP that creates value for the company!

5.0 last year

Comments: We needed real ERP processes coming from a Hybrid solution of point to point software system. This system allows us to follow process strings.

Pros:

Many processes are streamlined and delivered with documentation and unique added features not normally provided by ERP vendors.

Cons:

Some of the error messages are still being developed so they can be archaic at times. (not a lot).

Elizabeth
Elizabeth
Senior Director Of Digital Marketing in US
Verified LinkedIn User
Retail, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Acumatica – a powerful Cloud-based ERP System

5.0 last year

Comments: If there is a feature that is not available, the Acumatica marketplace is there to help you find a certified partner to integrate a solution. And if you already have a solution, Acumatica's robust API makes integration very easy, it has very good integations with other software.

Pros:

I like that Acumatica is a cloud based platform, in all this time I have used it I can say that it offers incomparable flexibility. Being able to manage finances and pay bills from anywhere in the world is a huge advantage for me. What I like the most is how customizable and modular the plaform is. You can choose the modules you need and adapt them to fit your specific requirements

Cons:

The only drawback I find with this platform is that it doesn’t have a mobile version that facilitates its use, everything has to be done from the platform.

Evasari
FAT in Indonesia
Electrical/Electronic Manufacturing, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Develop system to follow the customer needed still on going

5.0 last year

Comments: Easy to use and Recommended

Pros:

It's already Cloud and easy to use it so we can work in anywhere

Cons:

Interface is easy, but if we feel fail the process please let us know the reason of this matters

Daniel
Developer in US
Construction, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Scalability

5.0 last year

Pros:

The scalability through customizations is wonderful. You really can change the system to look and function exactly how you want.

Cons:

The vastness can be overwhelming for new users.

Doug
President in US
Warehousing, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Review

1.0 last year

Pros:

Nothing outstanding. Support is fair. Screens OK.

Cons:

Horrible inventory control features. Poor report functions

Acumatica Response

last year

Hi Doug, thank you so much for sharing your feedback on Acumatica. We are very sorry to hear about your experience so far. Could we have someone from our product/customer success team get in touch with you to discuss and address your concerns?

Jaskaran
Manager in India
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Acumatica is an efficient cloud based ERP platform

4.0 2 years ago

Comments: The cloud-based nature of Acumatica allows users to access the system from anywhere, at any time, using any device with an internet connection.

Pros:

The platform offers a wide range of modules and integrations, enabling organizations to adapt and scale as their business evolves. Acumatica has strong integration capabilities, allowing businesses to connect with various third-party applications, such as CRM systems, e-commerce platforms, payment gateways, and more.

Cons:

The cost structure typically includes licensing fees, implementation costs, and ongoing subscription fees based on factors such as the number of users and modules required.

Eileen
controller in Canada
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Acumatica

4.0 last year

Pros:

Being a cloud-based ERP, Acumatica offers several advantages, such as easy accessibility from anywhere and automatic updates.

Cons:

There is difficult for Acumatica integrates with other business applications.

paige
Customer Experience Manager in US
Management Consulting, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Acumatica and our business

4.0 last year

Pros:

Acumatica has really changed our business for the better. From sales order to inventory management we have full transparency which enables us to better serve our customers.

Cons:

When updates go live customizations get turned off every time which causes issues within our business.

ana
ana
Sales associate in US
Verified LinkedIn User
Financial Services, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

The definitive solution for business management.

4.0 last year

Comments: I like that I can customize the control panels according to my preferences and have a quicker view of the key performance indicators of my business.

Pros:

I like it because from one place I can control my finances, manage my projects and resources, manage inventories and purchase orders and much more.

Cons:

Well it still takes me a while to get familiar with all the features and settings. However, once you get used to it and get over the initial stage it's great.

amgad
GM in Egypt
Retail, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

my opinion about acumatica

5.0 2 years ago

Comments: Maintaining a safe stock balance

Pros:

it has a lot of features and reports which make us avoid any un necessary customization

Cons:

transaction tiers need to be more with less increase of fees

preet
Support Specialist in India
Information Technology & Services, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Great CRM with amazing features

5.0 2 years ago

Pros:

The system offers a high degree of customization, allowing businesses to tailor it to their specific requirements and workflows.

Cons:

Acumatica has a learning curve, especially for users new to the software, which may require training and time to become proficient.