AppFolio Property Manager Reviews

Amazing Property Manager for Small-to-Medium Companies

Comments: The biggest issue my company had was advertising vacancies. We were relying on walk-in tenants, which has not been a good source for 5-10 years. AppFolio is one-click to post to multiple free websites and syncs with Apartments.com if your company goes that route. Ease of use and great training/help files will keep us with them for years to come.

Pros:

First and foremost, the value of the product. You get everything you need for cheaper than most of the other products out there. For my company, we transitioned from Buildium to AppFolio and instantly reaped the rewards. AppFolio provided us with an inexpensive company website, a quick and easy tool to post our vacancies to multiple websites, and great assistance during set-up.

Cons:

I know some of the more expensive options offer more competitive pricing tools and a little more automation. Also, AppFolio had a few issues (like maintenance personnel not being able to see pictures on work orders using their mobile devices) that took AppFolio a while to start addressing.

It’s Effective and Efficient

Comments: I love it! I prefer it over Yardi! It can be used as an accounting program, property mgr program, marketing program, affordable housing certification/ recertification. Communication with residents and leads.

Pros:

Being able to market specific units by adding videos/ photos and an auto generated marketing description based on tags added to each individual unit based on its own unique floorplan

Cons:

Sometimes different financial reports do not speak to each other so one report can be misleading from the other

Don't get involved with Appfolio

Comments: I should start by saying the product is great. It's robust, it's comprehensive, and once you get the hang of it, it's pretty easy to use. But if you have a choice, don't get into bed with these guys. The customer support is beyond bad...good luck getting anyone on the phone. They recently switched to some sort of AI for customer support--and I didn't think it was possible to get worse--but I have given up on ever getting their help in solving any issues. I have to figure it out myself or find a work-around. And during all that time, their prices have gone up. Apparently, the only thing they care about is profits...because as their prices have gone up, the quality of their service has decreased. We now average more than $2,000/per month in charges and fees to them. But, like a divorce, leaving them is going to be expensive and messy. I'm going to retire in about 4 years...so I think I'm just going to suck it up and stick with them. But listen to me boys and girls: don't make the same mistake I made. Don't get involved with them.

Pros:

It's useful and is pact with all of the bells and whistles

Cons:

Just about every part of the user experience makes me wish we had never switched to Appfolio. Their customer service is so bad, it's legendary. They are the poster child for American corporate greed.

Partner Service

Comments: We've used it for 13 years and feel that AF is a partner.

Pros:

Ease of use for the property manager, owners, and tenants.

Cons:

No API integration. Customer support has been weak, but improving.

Property Management with AppFolio

Comments: Overall, I love AppFolio. The system is clear, clean, and easy to follow and learn. A lot of the fields are self-explanatory and the help button is just a click away and the team with AppFolio does a good job with I ask for help. The explanations are clear, concise, easy to follow, and make sense. In the past 15 years, I have used many different software systems to track property management. AppFolio has been the easiest to navigate to get me the information I need and easy to use to manage all my properties.

Pros:

AppFolio allows me to access my tenants and their information with a click of a button. It keeps all data about my tenant at my fingertips and also allows them to know what is going on with their lease, rent amounts, work orders, and other tasks they or I need to complete to keep our relationship working the best.

Cons:

I wish that the tenant's application would stay with the tenant as the entire process progresses. When a person no longer is an applicant, but becomes a tenant and moves in, that application is stored elsewhere in the system. It would be more helpful to have the application stay with that new move-in. The application is always needed for legal issues. The system makes it easy to find but it seems it would be better served to stay within the entire process of the new move-in.

Need to take a course to use the program

Comments: In general, a manual would be helpful, or a FAQ sheet. Wonderful customer support and help with any errors and questions, but it still took a long time to get used to all the information. In the end, the [sensitive content hidden]sold the property.

Pros:

The financial part was amazing if you put the numbers in the right area.

Cons:

I needed extra training to get everything up and running. There were two of us trying to learn how to work the program. We lost time in managing our other 93 doors trying to learn this system for managing 250 doors of private student housing for The University of Arizona.

Great and still learning!

Comments: With anything new, it takes time to learn it. There are many great options inside of Appfolio that makes it the software to use. Appfolio is always trying to improve and do more to make work easier.

Pros:

Love having one platform for all things property management! Owners, tenants and vendors all using the same software!

Cons:

I don't particularly care for the chat option of customer service. It is not as personal.

AppFolio is the Apple of Prop Management Software

Comments: In general this is the best property management software on the market if you have a portfolio of 100 to about 1500 homes. Any smaller than that there might be simpler solutions that you could use in any larger than that you might need some customization that could be a little bit tricky to do an app folio. Before that midsize property manager this is the perfect product to really streamline your systems and give your residence and owners a great experience.

Pros:

AppFolio simply works. Or should I say that it works simply. Whenever you're purchasing software the folks that are in charge of selling it will always tell you all the things that it can do. If I lined up at folio side by side next to various other property management software that I've used they all would check the boxes of doing all the things that you need them to do. However from using many of the different providers and have folio I can tell you that when our team turned on that folio it was far less training because everything just simply made sense. The screens look nice the reports made sense the dashboards made sense the flows were simple and easy to understand. It's very difficult to understand this type of nuance when buying software so I can only tell you that our experience was extremely smooth and running this especially when compared to using the competitors that we had done previously.

Cons:

Personally I find some of the accounting functionality to be a little bit challenging but that could be simply a part of me not being an accountant.

The best Property Manager Software so far

Comments: Extremely satisfied with the ease of every task.

Pros:

Our reason to switch to Appfolio was the ability to perform the accounting within the same software than the property management.

Cons:

That there is no a phone number I can dial for assistance.

Be Careful

Pros:

Nothing. Appfolio is difficult to learn and the customer service is inferior to its competition.

Cons:

Onboarding is exhausting. The software has a steep learning curve. The first 6 months will require plenty of support from their support team (because of how confusing appfolio is), however their team is very difficult to get in touch with. If you e-mail someone in support directly, they will likely advise you to go through the app to schedule an appointment...It's kind of outrageous honestly. They make cancelling very difficult -- Writing this review is the last bit of energy and time this company will take from us.

Nickel and Dime

Pros:

See Cons.... the cons outway the pros at this point with such a large increase in price.

Cons:

Changing the free eCheck to a cost for the tenant or the property management company is truly ridiculous. First, all of our leases say the echeck is free, so you have sort of backed us into a corner with us paying for the service. Also, with POA's also included in this unit count, I will have to pay $500 a month, for a service that is only used ONCE a year. That is $6,000 a year, so 500 units can pay ONCE on online. This is just crazy!! This is going to reduce the compliance for online payments and bring more checks, money orders, and cash in the office if we don't provide the service. Truly ridiculous. This is going to be about a 45% increase in my cost to use AF.. with a 30 days notice. truly bad business. looking for new software.

Everything within a click away.

Comments: For me it was definitely a learning curve as I had no previous experience with a property management software, however, thanks to the help articles I was able to find out how it works and what I can do with the software. After I switched to a different company that also uses Appfolio, I already had a head start which was beneficial for me.

Pros:

Having everything within a click away, all the property, owner and resident information is perfectly organized to be found easily. AppFolio help is also extremely useful whenever a process is not clear, and RealmX is a time saver!

Cons:

I don't dislike anything about the system, it's a very complete software that only keeps getting better. Unfortunately I don't have another point of comparison, but I definitely have no complaints about it.

User friendly, efficient

Comments: It is easy to use, easy to navigate, and I like the app feature on my phone to use while I'm out on the property. This makes building work orders easy and can be completed with photos for staff.

Pros:

Daily functions as a property manager with placing work orders, entering rent checks, lease renewals and sending tenant online forms to electronically to sign. All of these tasks save time & are efficient being available as online options. This even is convenient for prospective tenants coming from out of state.

Cons:

The unit transfer functions could be more seamless. When a resident is moving apartments within the property, the charges and credits/payments often have to be carefully reviewed when completing a transfer to make sure the new unit's tenant ledger is correct.

Highly recommended software for Property Managers!

Comments: AppFolio is reliable, user-friendly. The support team is responsive and helpful. The online training is great. It teaches you step by step and it is also hands on that gives you examples to fill in the blanks.

Pros:

One of the standout features of AppFolio is its simplicity. It doesn't overwhelm you with unnecessary complexities but still offers all the essential tools needed for effective property management. Everything is streamlined and straightforward.

Cons:

One thing AppFolio can improve on is when saving a file or document, if you upload the wrong document, it doesn't allow you to delete it. You need to have access to delete it.

AppFolio Property Manager Is Reliable

Pros:

AppFolio Property Manager has been a reliable and easy to use property management solution. AppFolio Property Manager has friendly features.

Cons:

AppFolio Property Manager is a flawless tool. No dislikes about AppFolio Property Manager.

Gets the Job completed

Pros:

Overall the system is user friendly and has good tutorial videos.

Cons:

Online portal options not available to choose authentication.

Pop ups & too many changes.

Pros:

I'm able to efficiently handle the properties I manage.

Cons:

Pop ups- I'm busy, I don't need pop ups about how much I like the program, would I recommend, etc.

Automatic Payments

Pros:

I liked that it was easy to submit rent payments and we could get it automatically deduct it from our bank accounts.

Cons:

I did not like how impersonal it made landlords seem, but the convenience outweighs this.

Complete property management software

Pros:

The interface and mobile app. Very straight forward menus and navigation.

Cons:

The company provides little insight into the software, leaves it to the property managers to expedite and handle.

Property and lease management

Comments: I have had an overall positive experience

Pros:

AppFolio is easy for rental tenants to use

Cons:

AppFolio has some fees that could be less

Review

Pros:

AppFolio Property Manager streamlines tasks efficiently with excellent rent collection and maintenance tracking. Mobile app is a plus.

Cons:

AppFolio's support can be inconsistent, occasionally causing delays in issue resolution. Additionally, the pricing may be on the higher side for smaller property management businesses. Despite these drawbacks, it remains a valuable tool for efficient property management.

AppFolio Property Manager Review

Pros:

AppFolio has a user friendly dashboard that allows users to complete tasks such as making payments or uploading documents very easily.

Cons:

I have experienced system glitches where certain information may be difficult to bypass through unnecessary steps. I would appreciate if certain bugs can become fixed where the system doesn't repeatedly ask for information.

Good Software, some difficulty

Comments: Overall my experience is good. Takes some time to learn

Pros:

It is pretty straightforward and easy to use as a vendor.

Cons:

It can be a pain to upload documents into work orders

They are making new bad decisions. Customer support is going downhill for 3 years. ACH charge, BAD

Comments: Good at first but now we are considering alternatives

Pros:

No it was difficult. We don't look forward to doing it again

Cons:

When they started they built and improved. Lately they have stopped improvements and have destroyed valuable functions

Liked Appfolio Okay

Pros:

I liked that it was easy to have all of our properties in one area. It made it easy for our tenants to view the properties.

Cons:

Managing the websites on our end was very difficult. We could not get access or get a hold of someone to give us access to edit the property websites. We also had a very difficult time navigating them as they were less user friendly then websites like Squarespace, lead pages or wordpress.