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About ECP
ECP is an all-in-one software for senior living with eMAR, EHR, CRM, and Billing to simplify care, operations, and revenue management.
I love everything, charting, med pass, activity daily task, outing.
No real Issues with ECP its self. I sometimes have to wait awhile for Pharmacy to upload changes to medications.
Filter reviews (110)
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Filter reviews (110)
User Friendly and streamlined
Comments: Initiating the software was so easy. A representative met with me weekly to discuss progress and the needs of staff and the company.
Pros:
Their customer support representatives are knowledgeable and friendly. I have never waited more than an hour to resolve a problem.
Cons:
It doesn't have all of the functions that I look for, but it is a great program
GREAT EXPERIENCE
Comments: I have called multiple times and have always received great service with friendly tech people.
Pros:
Allot of time saving options that make charting easy.
Cons:
Some features were difficult to set up, but customer service was amazing at helping with this!!
BEWARE
Comments:
Horrible Company. They trick you into a 3 year contract and will not release you from the contact even though you decide after 1 month you do not like the program.
So you are supposed to know you like the program after watching a demo. Not happy with their business practices at all.
Pros:
The program is great for larger facilities. We sre only 10 beds. It's too complicated for our small home
Cons:
How they lock you into a 3 year contract without consent.
Alternatives Considered:
ECP implementation impact, easy, integration
Comments: ECP staff have been incredibly helpful, from sales to help desk, billing, and pharmacy support.
Pros:
Daily task lists and easily customized care plans allow for simple and effective charting and tracking of facility duties. It is some work to get set up, but ECP has great support staff to aid in the process. Charting is very simple and easy to follow. Pharmacy integration eases order processing, verifying orders and changes.
Cons:
Reordering medication requires review before being submitted to pharmacy
ECP REVIEW, by Tanya Neubert from Prairie Home Assisted Living
Comments: Very Good!
Pros:
Very user friendly for staff to use and its used across the fox valley so many caregivers are familiar with the program. Also, the customer service staff are AMAZING, they are always kind, helpful, patient, and have excellent follow up.
Cons:
For follow ups such as patches, Somehow make a follow up that can immediately ask them if they removed the previous patch. I am currently only able to do it 5 minutes later and we have to enter a separate patch removal as a treatment. Staff often forget to remove the old ones if we are not doing this. One other suggestion I'd like to put out there is I wish we could select certain parts of the ISP for the "active cares" that we want to for a quick reference for our staff. Even though it is a shortened version, it still is not efficient for us. Our hopes was the active cares would be similar to a form you'd see printed off in nursing homes on patients doors with instructions for CNA's. We have a few different forms we use like this internally but it would be amazing to have something be made from the ISP so your not re doing the work in two different area's. Currently we use a separate form which has the following areas listed on one page. These are the main topics with a few examples: Mental Status (example-alert/oriented) -Speech (example-difficult to understand)-Mobility Assistance(example-Wheelchair)- Transfer Assistance-Grooming Assistance-Special Equipment- Eyesight/Hearing- Medical Monitoring- Paralysis-Skin-Bathing Assistance-Oral Care-Dressing- Eating Assistance- Toileting Assistance-Night Services- Behaviors/Safety- Medications- Activities- Advanced Directives- Appointments- Housekeeping- Other Services - Evacuation Capability in Emergency.
Alternatives Considered:
Excellent process
Comments: Excellent customer service
Pros:
System allows easy navigation and easy self instruction.
Cons:
I cant say there is something least I liked about the product. overall a great choice!
Alternatives Considered:
Review
Comments: Overall we are very happy and it has been easy to use the software and to train others to use it
Pros:
I like all of the features available and how everything is customizable
Cons:
The process of setting it up and how long it took to get our pharmacy on board
ECP Response
2 years ago
Thank you for taking the time to leave a review! We're happy to hear that ECP has been easy to use and train. We pride ourselves on creating software built for senior living and other care settings. The easy-to-use interface and customization capabilities give you the exact tools you need. With your dedicated ECP onboarding team, plus resources including support, training videos, webinars, and an online knowledge base, we're confident that even those without a technical background can seamlessly navigate ECP. Thanks again!
Best for our facility
Pros:
I love that everything is in one place. My role in ECP as the BOM is easy and simple. It's easy to find information needed and to keep track of observation notes as well.
Cons:
Nothing, I think it's perfect for our facility. Never to many issues. The only time I got frustrated was when it went down for a day, but other than that its been geat.
ECP no easy
Comments: I have used it for 4 years. I learn something new every day. Some good some bad.
Pros:
the cart set up screens. Easy to identify a resident.
Cons:
To many ways to enter one entry. ie Treatment, daily task. Care plan, single care
ECP Response
2 years ago
Hi Angie, we appreciate your feedback as it is important to us that our software is easy and simple to use for all customers. A support member will be reaching out to answer any questions you may still have. We also offer a Knowledge Base and ECP University which allows you to access trainings at any time. These trainings will help make sure you are able to use the software as efficiently as possible. Please do not hesitate to reach out to our customer support team if you ever are in need of assistance. Thanks again!
ECP review
Comments: Customer service is great
Pros:
Ease of charting. One area to make a progress note.
Cons:
Reports are difficult to run. Not soecific to medication classification.
Review of ECP
Comments: We have been using ECP for 8 years now. I have been approached by other companies to look at their product, but there are little things ECP has that others don't.
Pros:
This software has all we need right at our finger tips. Especially for medpassers in a CBRF. They are not nurses so the picture of meds, the uses, the ability to look at the drug use. The fact that as an Administrator of the business I can go back and look at alot of different reports that are important to me. The ease of charting is so helpful otherwise it doesn't get done to my specifications. I also like the fact that our pharmacy is directly linked to ECP.I feel it is very easy to use, even for a person who is not a computer person.Customer service is awesome.
Cons:
I am not sure I have "least" remark about the software.
ECP Response
2 years ago
Lori, thank you for your kind words. We love to hear how helpful ECP is, not only for you as an administrator, but also for the rest of your team. With our pharmacy interface, your pharmacy is sending exact medications directly to ECP. Incorporating these essential details on the med pass generates proper medication administration in a simple, yet effective way. Even without a technical background, every user can provide accurate and thorough charting with just a couple of clicks. This immediate charting creates instant documentation for improved oversight and reporting. Thanks for continuing to support ECP after all these years.
Supportive Documentation
Comments: Fantastic!
Pros:
This software is so user friendly! It is complementary to the user.
Cons:
Having to learn another program. ECP has the best customer service! Support team always in place. If you have an issue, they are readily available to assist. They follow up to see if issues have resolved and to offer any additional support.
ECP Response
2 years ago
Hi Gina, thank you for your thoughtful review. We are happy to hear that you find the software easy to use. We take pride in establishing a user-friendly interface that is accessible to any user, regardless of their technical background. Though switching to a new program may seem daunting, our implementation team uses a personalized approach to really understand the needs of your company and guide you through a successful launch. If a question arises at any time, before or after going live with ECP, our support team is readily available to answer your questions and ensure that your needs are met. Your satisfaction is important to us so do not hesitate to reach out in the future if you need further assistance. Thanks again!
User friendly and customizable.
Comments: We use ECP for our EHR, our EMAR and most of our clinical applications across our 11 large Assisted Living/Memory Care communities. They are so good to work with and their customer support is extraordinary. I email about once a month over something or other which is usually an upgrade in the software.
Pros:
I like that I can customize assessments for the team. ECP offers assessments for most states that are state required (like in Utah) for Assisted Living. Most of the team can teach themselves the software really easily. It is very user friendly.
Cons:
Every software has it's limitations and there are a few things that are a little wonky with ECP. I wish there was a way in the assessment that you could say if you select yes to an option, it opens up more of an assessment but if you say no it doesn't show up. Its a small thing. I anticipate this is an option ECP would develop someday. However, ECP is so good to work with that if this was something that was absolutely needed, they would make it happen.
ECP Response
5 years ago
Thank you for sharing your thoughts. We are glad to hear that you and your team enjoy the user-friendliness of our software and customizable assessments. Your feedback is very important to us and will be carried over into upcoming meetings to update new features, including capabilities on the assessment.
Wonderful System
Comments: This is wonderful for all auditing purposes from our own company to government agencies.
Pros:
The overall ease of use for the staff and the documentation of services provided; exceptional.
Cons:
Creating specific reports for our company use.
ECP Response
2 years ago
Cynthia, Thank you for taking the time to leave your review. It's great to hear that ECP has been easy for your staff to use for documentation purposes. We also love to hear that you find ECP wonderful for both internal and external audits. Our team has worked hard to create templates that incorporate essential reports and forms for each state and license type. If you'd like to integrate a form into ECP that is specific to your community, our team would be happy to assist with this process. A representative will be in contact with you shortly to discuss this further. Thanks again for your support!
RN perspective on ECP
Comments: Workers are doing a better job of charting and there are fewer med errors than with paper.
Pros:
It is super easy to learn, you don't have to go through a pile of pages to get to a client, very easy to enter info and print needed info for appts!
Cons:
The app is not as user friendly as the PC program.
ECP Response
2 years ago
Hi Wendy, Thanks so much for leaving your review. We love to hear that ECP has simplified your processes while improving overall efficiency and reducing errors. This is exactly what we strive for with our clients. If you have a suggestion that you feel would be a beneficial update to ECP, we encourage you to reach out to our 24/7 support team. We evaluate and consider all suggestions that may impact the features for future releases. Thanks again for your input!
ECP User
Comments: ECP is extremely beneficial
Pros:
I love that it keeps us organized and on track with the resident's medication
Cons:
Some of the restrictions, but i see the importance of these restrictions
ECP Response
2 years ago
Hi Merline, Thanks for leaving such a thoughtful review. We love hearing that you find ECP beneficial by keeping you organized and staying on track with your medications. The fact that you find our record and data management impeccable just confirms why we are a top-rating Assisted Living software company. In order to provide the best product possible, we are continuously reviewing and improving our processes. We would like to discuss the restrictions you mentioned further with you to best understand your needs. A representative will be in contact with your shortly. Thanks again for your support!
User Friendly
Comments: My experience with ECP has been great so far
Pros:
ECP is very user friendly. I’m not the strongest with learning a new system. ECP has been by far the easiest system to navigate. The help desk has been great. [sensitive content hidden] has been amazing.
Cons:
The previous system that we were using the med pass was easier to navigate. For instance once you provided medication for a resident the face on the Home Screen went away or the face was greyed out on the screen.
ECP Response
2 years ago
Hi Chekeshia, Thank you for your feedback. It is so nice to hear that you find ECP user-friendly and that it's been easy for you to navigate through. It's also great to hear that you've had a positive experience with our customer support team as questions arise. Our knowledgeable team takes a hands-on approach to ensure that we can provide the assistance that you need. We are continuously reevaluating our processes and working towards improvements to provide the best possible experience for our users. If you have a suggestion that you feel would be beneficial to ECP, please reach out to our customer support team to discuss further. Thanks again!
Love it
Pros:
Everything make charting and doing observations easy
Cons:
Sometimes it’s slow and the system is down
ECP Response
2 years ago
Hi Ronderia, Thank you for your kind review. We are happy to hear that ECP has made charting and observations easier for your team. We love that you love ECP! We are continuously working to improve in order to provide the best possible user experience. Ensuring that ECP is functioning properly at all times is our number one priority. If you have any questions or concerns with the program we encourage you to reach out to our customer support team right away. Someone will be happy to assist in real-time to ensure that you are everything is working as it should. Thanks again for your feedback!
ECP for Resident Care in AL CBRF
Comments: I love using ECP, I have used a few documentation system over the years geared toward AL/CBRF and this is by far my favorite to use. Also there tech support is beyond great and helpful!
Pros:
I love the customization as a administrative you can implement. Also its easy for care staff to use and especially people who are not "tech savy".
Cons:
Some items are not logically labeled unless you know where to look for them.
ECP Response
3 years ago
We're beyond thrilled to hear that you love ECP! Our easy-to-use interface is built around our users and does not require a tech-savvy background, making it easy to start using right away. Our dedicated support team is available 24/7, 365, and is always happy to answer your questions. ECP University training videos and our online Knowledge Base also help with a self-guided approach. Carly, our Director of Product Management, has reached out to gather more information. We hope you two will be able to get in touch as we use feedback to continue to provide the best experience. Thanks again!
ECP review
Comments: Amazing! I use it 80% of my 8 hour shifts for quit literally everything. If ECP were to go down i’m not sure what we all would do. Its a lifeline for our care.
Pros:
Very easy to use. User friendly for everyone.
Cons:
Every once in a while it will log me out but that could just be a internet in general problem.
ECP Response
2 years ago
Thanks for your feedback, Acasia! To hear that ECP is a lifeline for your team to provide quality care is amazing. By offering a complete software suite, we want to ensure that communities have all the tools they need to operate smoothly and efficiently. The user-friendly design makes our software easy for anyone to use, regardless if they have a background in technology or not. If questions arise at any time, please make sure to contact our customer support team and they will be happy to assist. Thanks again for your continued support!
Easy to use
Comments: Overall it’s great and easy to use . Love it
Pros:
Love the layout of ecp super easy to use .
Cons:
Sometimes it’s lags but rarely . Usually I just log out and log back in and it fixes the problem.
ECP Response
2 years ago
Thank you for your honest review, Sara. We are thrilled to hear that you find ECP easy to use and you enjoy the layout of the program. Feedback like yours helps us grow and progress as we strive to provide the best possible user experience. If any questions or concerns arise as you are using the program, please do not hesitate to reach out to our customer support team which is available at any time to assist. Your satisfaction is our top priority. Thanks again!
User Friendly
Pros:
Customer Support is very timely and helpful.
Cons:
Not a concern but like all new software there may be learning curve.
ECP Response
2 years ago
Thank you for your review, Richard. We are glad to hear about your positive experience working with our customer support team. We understand that learning a new program can be challenging. This is why in addition to our 24/7 customer support, we also offer resources such as training videos, webinars, and an online knowledge base. We are confident that these resources are sufficient in teaching any user how to properly utilize ECP. Should you need further assistance at any time, please do not hesitate to reach out. Thanks again for your feedback!
Review
Comments: Overall the experience has been great so far.
Pros:
It's a simple software to understand and use. This makes it very easy to adopt and easy to learn.
Cons:
Software needs a quicker way to select medication administered.
ECP Response
2 years ago
Thank you for your feedback, Rahul. We are happy to hear that your experience has been great so far and that you find ECP easy to use and understand. ECP provides various reports and tools to review administered medications. If you have questions about how to review specific medication details, please do not hesitate to reach out to our customer support team. They can assist in providing the best possible solution for your needs. Thanks again for your review!
Convenient EMAR
Comments: [SENSITIVE CONTENT HIDDEN] has been exceptional with her support
Pros:
Integration with Framework LTC software.
Cons:
Some features are confusing for the nurses
ECP Response
5 years ago
Thank you for taking the time to leave a review. We have a long and vast history with pharmacies operating on Framework. Our real-time, hands-off interface makes it easy to automatically send medication & resident updates from your pharmacy's system. We can even send refill requests directly back to your system, or via fax if that's what you prefer. We were happy to hear that our support team could reach out and assist with any questions your staff had and that there are no longer any issues that need to be addressed. Our experienced support team is available 24/7. We also provide webinars frequently throughout the year. Prefer a self-directed approach? Visit ECP University to access help files and videos.
Easy and user friendly
Pros:
User friendly and easy to use. Great customer support if needing to call for help.
Cons:
Glitches at times, able to call customer support if needed
ECP Response
2 years ago
Thanks for leaving us a review! We're happy to hear that ECP has been easy-to-use and that you have had a great experience with our customer support team. We constantly review and update our software to give our users the best possible experience. Reviews like yours help us continue offering top-rated senior living software. Thanks again!
