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About Absorb LMS

An AI-powered strategic learning system for enterprises to train and upskill employees, customers, partners, and members.

Learn more about Absorb LMS

Pros:

Our biggest pluses for Absorb are the integration with Salesforce and users being able to take courses directly from salesforce and the ease of use for our admins to create and manage courses.

Cons:

When assigning courses you can only assign to a whole or sub-department, you can exclude.

Absorb LMS ratings

Average score

Ease of Use
4.5
Customer Service
4.5
Features
4.3
Value for Money
4.4

Likelihood to recommend

8.5/ 10

Absorb LMS has an overall rating of <span class="">4.5</span> out 5 stars based on <span class="">288</span> user reviews on Capterra.

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Filter reviews (288)

Leonard
Leonard
Business Analyst in US
Verified LinkedIn User
Financial Services, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Easy to use and highly customizable LMS

5.0 2 years ago

Comments: In an organization where the employee training process is very significant, it is necessary to have a robust tool that facilitates the planning and execution of staff professional improvement courses. This platform offers a very versatile set of tools.

Pros:

I really like that navigating through its functions is very easy. It allows you to design a personalized, interactive and very flexible learning experience. The tracking of participants' progress is very effective and offers very complete reports that provide detailed information for the improvement of the following courses. The electronic signature helps to confirm the fulfillment of the different training stages that are planned.

Cons:

I would like to see more integration options to strengthen corporate learning paths.

Jason
Sr. Manager Learning and Development in US
Automotive, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Review of Absorb LMS

4.0 11 months ago

Comments: Absorb LMS does meet our needs and the people at Absorb are always great partners. I am interested in seeing new products and how we can use Absorb more in our business.

Pros:

Absorb's customer support has always exceeded expectations when needed. Fortunately, we have needed their assistance often, but they have always been a great partner when working through any issues. A great example is working with Absorb's support as we transitioned to a new HRIS platform. I had the pleasure of working with [sensitive content hidden] and he was fantastic. Always quick to reply and willing to help! He made the migration a smooth process! Highly recommend [sensitive content hidden]!

Cons:

The new Learner Portal updates are not simple for learners to navigate. We use online courses consisting of several modules/chapters. It has become a challenge for our learners to move to the next module. Please add a button that allows them to move forward to next module.

Pritam
Developer in Canada
Information Technology & Services, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Absorb LMS review

3.0 2 years ago

Comments: Development team is making it more flexible by constantly improving and adding features.

Pros:

It's integration with ADP is considered to be essential for our team. It has the flexibility of features and is robust and stable. The intelligence search feature making it possible to search the most accurate courses. Videos are so much informative.

Cons:

It takes more time to configure the setup. The course organization can be done more properly. The modules are needed to be create by our team only to import the data from LMS.

Melissa
Melissa
LMS Administrator in US
Verified LinkedIn User
Industrial Automation, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Absorb LMS is overall good, but has areas for improvement

4.0 3 months ago

Comments: Good for mid-size business internal training, but not if you use both internal & external trainings. Trial is a bit minimal at 10 days as it's hard to really load and test the systems full functionality in that small amount of time. 30 days would be a great update.

Pros:

top notch customer service, intuitive interface and integrates well with other systems

Cons:

system is very clunky for administrators and qlitchy apps. The cost is high for support beyond basics and it's hard to get queries and issues resolved in a timely manner.

Stacie
Training Coordinator in US
Financial Services, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Absorb is making upskilling easy for my firm

5.0 9 months ago

Comments: Overall, I am so glad that we chose Absorb for our LMS. I feel like my company is in great hands and will be able to stay ahead of the curve when it comes to upskilling our employees.

Pros:

The content creation tools make creating courses easy and the final product is beautiful. I am also impressed by the support team and the whole onboarding and training system offered. They made it onboarding a breeze.

Cons:

There has not been any hiccups so far. The training and support has been so robust and the staff so helpful and friendly.

Ralph
Trainer in US
Gambling & Casinos, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Our experience with Absorb

5.0 12 months ago

Comments: Every Absorb employee we have dealt with has been knowledgeable. and responsive with effective solutions for issues we needed guidance about. They make sure the issue is resolved.

Pros:

The Absorb products have a lot of capability and can be configured appropriately for our particular business needs. Absorb implementation was accomplished in less time that some other employee-based systems we have in place. The Absorb platform has never had a performance issue that affected our business.

Cons:

While there is plenty of report capability designed into the product it would be nice to have the capability expanded to allow for more ad hoc reporting.

Will
National Advisor Experience Manager in Canada
Financial Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Absolutely Thrilled!

5.0 10 months ago

Comments: Absolutely thrilled with the customer support provided by [sensitive content hidden] at Absorb! [sensitive content hidden] is knowledgeable, patient, and incredibly helpful. She resolves any issues we have swiftly, making the entire process incredibly smooth. Couldn't be happier with the on-going service we receive from both [sensitive content hidden] and the Absorb team.

Pros:

Customer Support has been outstanding and the platform is very easy to use, our users are completely satisfied.

Cons:

Nothing, everything is suited to our needs at this point.

Alternatives Considered: Axonify

Reasons for Switching to Absorb LMS: Our users were already comfortable with the platform and Absorbs ability to customize was enough for our company, not to mention pricing was more attune to our budget.

Erin
Training Coordinator in US
Renewables & Environment, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Absorb LMS for External Trainings

4.0 9 months ago

Comments: Absorb has been an amazing tool for boosting my teams existing online content and I look forward to seeing where this product goes.

Pros:

I really appreciate how closely the CSM worked with my team so we weren't launching this product blindly. They were personable and easy to get in touch with. I'm new to the L&D space and love how simple and straightforward it is to implement interactivity in our content through Absorb Create

Cons:

There's a bit of a learning curve when getting courses set up and optimized in the system. If I wasn't tech savvy I think I would have struggled because of just how much customization there is.

Alternatives Considered: CANVAS, Looop and LinkedIn Learning

Reasons for Switching to Absorb LMS: Most user friendly admin interface Best customizability Most amount of features for the price

Sue
Tax Training Manager in US
Accounting, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Absorb Review

5.0 11 months ago

Comments: My overall experience with Absorb LMS has been very positive. I will continue to learn more so that I may maximize the use of more complicated features.

Pros:

Absorb LMS has a user interface that is user friendly, easy to use and manage content. Support website also has an extensive knowledge base with training videos and searchable documents. Support tickets are also handled promptly.

Cons:

Reports and Data Analytics is minimal, unless Data Analytics module is purchased which is expensive.

Jesse
Learning and Development Director in US
Printing, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Absorb Experience

5.0 9 months ago

Comments: I enjoy Absorb and their commitment to evolving every day. The ideas portal is fantastic and they show what they are working on.

Pros:

It has most features that are out in the LMS world and their customer service is great!

Cons:

The 3rd party content provider integration. It takes too much time to make course edits and syncing is over a week, not instantly.

Alternatives Considered: Docebo

Reasons for Switching to Absorb LMS: Better price and customer service. I felt a connection with our sales person and implementation person.

Charles
Sr. Operations Analyst in US
Computer Software, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Reliable LMS

5.0 9 months ago

Pros:

Reliable LMS. The continual enhancements that continue to improve the Admin and the Learner experience.

Cons:

Difficult experience a few years ago with the Professional Services team. Since that time, they have addressed the BI tool challenges that we identified to the PS team.

Alternatives Considered: Docebo

Reasons for Choosing Absorb LMS: End of Life for Kenexa had been announced.

Reasons for Switching to Absorb LMS: Absorb met our requirements and seemed more intuitive.

Alex
Content and Student Experience Manager in Australia
E-Learning, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Intuitive, Adaptable System

5.0 2 years ago

Comments: We have not had the option to easily view student logins, update courses, create courses and manage our student experience to date, and Absorb has solved all of these problems immediately. The system has been very easy to set-up, easy to navigate within - from a student and admin experience - and the Absorb Create function is invaluable.

Pros:

The simplicity of the system - back end and front end - have made the implementation and launch of our Absorb LMS very straightforward. My company has some unique use cases and my implementation manager, [sensitive content hidden], workshopped a number of issues with me and together we came up with effective solutions. The ease of uploading content has meant that I have had the opportunity to test various course set-ups very quickly.

Cons:

Our courses require individualised feedback for assessments and currently Absorb is not set-up to allow for this in a comprehensive manner.

Alternatives Considered: Simplify LMS and Docebo

Reasons for Choosing Absorb LMS: Our previous LMS did not have any of the functionality we needed. It was set-up without planning or assessment of our requirements.

Reasons for Switching to Absorb LMS: The features available in Absorb LMS were similar to these other products, but Absorb Create and the pricepoint were what set Absorb apart.

Arleen
Learning and Development Administrator in US
Construction, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Cotton Holdings Review

5.0 9 months ago

Comments: I would rate it 10/10 after implementation once we received help from [sensitive content hidden]. Absorb LMS addressed a critical challenge within our organization by consolidating multiple learning management systems (LMS) and training accounts into a single platform. This consolidation streamlines the management of training resources and records, eliminating the need to navigate through numerous systems. Furthermore, Absorb LMS enhances our reporting capabilities by centralizing data collection and analysis. Instead of pulling information from disparate sources, we now access comprehensive training data from one centralized location, enabling more efficient and insightful reporting processes. [sensitive content hidden] have been prompt in responding to, assisting with and resolving our concerns. [sensitive content hidden] is a wealth of knowledge, I am so thankful to have his expertise to assist me as I learn the ins and outs of the administration side of Absorb.

Pros:

What I appreciate most about Absorb LMS is the invaluable support provided by resources such as [sensitive content hidden]. Their guidance has been instrumental in our journey with the platform, particularly during the initial stages when onboarding took longer than anticipated. Their expertise has enabled us to overcome challenges efficiently and make significant progress, ensuring that we maximize the benefits of our Absorb LMS account.

Cons:

While Absorb LMS's customizability is undoubtedly a strength, it also presents a unique challenge: starting with a clean slate. Unlike more rigid systems with predefined templates, Absorb LMS offers a blank canvas, requiring organizations to invest time and effort into tailoring the platform to their specific needs. However, this process, while initially demanding, ultimately ensures that the learning experience is precisely aligned with the organization's goals and values, resulting in a more effective and engaging training program in the long run.

Lisa
Director, Organizational Development in US
Security & Investigations, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Absorb LMS

5.0 7 months ago

Comments: My overall experience has been great! The team is very supportive and is always available to answer questions.

Pros:

For the most part, Absorb is easy to use and intuitive. The Create tool with the addition of AI is a huge help in the creation of new content. Our Absorb support team is always available to help when needed.

Cons:

Some aspects of Absorb are cumbersome - for example, when creating a class, it is really easy to click on the wrong button, so you end up enrolling the entire company in the class vs. just making it available to everyone.

Logan
Instructional Designer in US
Leisure, Travel & Tourism, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Superb LMS

5.0 9 months ago

Comments: Overall experience has been great and they are quick to respond when help is needed.

Pros:

Absorb has a ton of features that are included for the standard price. The leaners portal and admin portal are easy to use, navigate, and customize.

Cons:

There are a few items that could be a little better such as group management, but overall a great system.

JoAnna
Faculty Coordinator in US
Education Management, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Great platform for our students and instructional staff

5.0 9 months ago

Pros:

I love the ability for students to emotionally engage with the course objectives through video storytelling. I love the self-grading aspect and user-friendly interface for the students. I appreciate new features such as Analyze to monitor student activity.

Cons:

While it is pricey, I have found much value in the cost. I wish I could make some changes to the flow and student engagement activities.

Krisstina
Safety Administrator in Canada
Oil & Energy, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Absorb LMS

4.0 10 months ago

Pros:

The Admin panel is very intuitive for self learning and navigation. The flexibility in the end user view was so configurable that we made this an very easy to use system for our audience.

Cons:

The reporting structure within the Admin panel is extremely rigid. Ultimately, this was not as useful for us and we had to export all of our information out of the system and manage it elsewhere.

Joseph
Manager of eLearning in Canada
Hospital & Health Care, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Absorb LMS review

5.0 10 months ago

Pros:

lots of quick support from CS and your rep

Cons:

customization may be limited but there are still lots of way you can customize

Nikki
Training and Development Sr. Manager in US
Mechanical or Industrial Engineering, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Training & Development System

5.0 10 months ago

Pros:

I love the ease of access with everything in absorb. The customer service is best in class, and there are always resources available to support.

Cons:

Would love more in depth trainings for daily users.

Barbara
Training Coordinator in US
Construction, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Mersino

4.0 last year

Comments: All in all good.

Pros:

The functionality is very useful. Custome reporting is essential for ROI and I love the support I receive from Claire.

Cons:

I would like a little more functionality in reporting, being able to customize them to be more targeted to meet our needs. The videos for basic functionality are not helpful at all. Finding information on the fly, if you need it right away is impossible.

Absorb Response

last year

Hi Barbara, Thanks for sharing your feedback with us. We're sorry your experience hasn't matched expectations recently. We've notified our team and your Customer Success Manager will connect with you to start addressing some of the challenges you've mentioned here in your review. We're looking forward to making things right, and appreciative of the opportunity to get our partnership back on track. Please feel free to reach out to EVP of Client Services, Peggy Pulliam ([email protected]) with any further comments, concerns, or suggestions you wish to share."

Steven
Operations and Leadership Trainer in US
Public Safety, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Easy to Absord

4.0 9 months ago

Comments: It's been great the two months I have been using it.

Pros:

The majority of the features are very intuitive to utilize, and our Rep [sensitive content hidden] is amazing with the level of support she offers.

Cons:

I think a few features are missing that other LMS systems, like post-hiring day enrollments not tied to another course.

Brianna
Operations Coordinator in US
Accounting, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

New External LMS Integration

5.0 10 months ago

Comments: We were given an extremely short notice from our previous LMS that they were sunsetting. Despite the time crunch, we were able to successfully transfer over our data, build out our new LMS, and launch with little to no issue.

Pros:

The ease of the set up, building of the platform, and the support received from our Absorb Team.

Cons:

There were a few snags in the process that pertained to our custom use of the platform. However, those issues were quickly addressed and solutions were offered by the team.

Caiti
Senior Learning and Development Consultant in US
Staffing & Recruiting, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Does the job

4.0 9 months ago

Pros:

Really helped us get off the ground when we really didn't have much in place previously.

Cons:

Reporting or data tracking can be a headache

Tushar
ASE in India
Information Technology & Services, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Absorb LMS: Great LMS

5.0 2 years ago

Pros:

The Absorb LMS is the most interactive platform for online learning. Lots of courses on the particular technologies are easily available. Offers challenging and productive Assessment and Quizzes. Content management and storage are done easily on Absorb LMS.

Cons:

There's nothing to dislike about Absorb LMS. It is efficient and widely used LMS. Customer service are highly interactive and gives resolution properly.

Nicholas
Sr. Director of Training in US
Airlines/Aviation, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

LMS Focused on Client Satisfaction

5.0 2 years ago

Comments: Absorb LMS is exactly what we needed to streamline our training deliver consistently and reliably. Learners love the ease of use and our admins love the reporting. Absorb also offers content integrations which we are utilizing to deliver leadership training.

Pros:

Absorb has such a wonderful client portal to submit feedback. There's an ability to submit feature requests and have other clients talk through the pros/cons and use cases for those items. I've had calls with Absorb developers based on the feedback that I had submitted and those features then went forward into the production environment. It is awesome to see how involved Absorb is in the client community.

Cons:

There are not many features that are problematic. I wish there was a more seamless way to allow a learner to take one course in place of another. If a learner submitted a third party certificate for a course that is equivalent to an in-house course, the admin needs to manually award completion for the in-house course. It isn't exactly clean and can lead to some confusion when auditing learner completions to understand which version was completed vs credited.