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QuickBooks Enterprise Reviews

4.5 (20,564) Write a Review!

About QuickBooks Enterprise

The leading accounting software for small businesses. Instant access to customer, vendor and employee information.

Learn more about QuickBooks Enterprise

Pros:

Easy to navigate through. Amazing technical support, inexpensive, and it has such seamless integrations.

Cons:

Nothing really major is wrong but just a slight problem with the customer service, had a problem deleting my previous account and was told that they cannot delete it.

QuickBooks Enterprise ratings

Average score

Ease of Use
4.3
Customer Service
4.1
Features
4.4
Value for Money
4.3

Likelihood to recommend

8.4/10

QuickBooks Enterprise has an overall rating of 4.5 out 5 stars based on 20,564 user reviews on Capterra.

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Jane
Jane
Owner, Big Kahuna in US
Verified LinkedIn User
Publishing, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Worth the price tag

5.0 5 years ago

Comments: I started out learning QuickBooks on the desktop version for a previous job, and the software has come a long, long way since then. The online version is well organized, easy to use, and in the three years I've been using it I've never run into a single glitch.

Pros:

QuickBooks online gives me one place to track everything related to money for my small business: income, expenses, taxes, and payroll. It's easy to set up and use, and I like knowing that even when I'm not paying as much attention to some of the bookkeeping as I should, it's still being tracked for when I have time to get to it.

Cons:

It's a little pricey and the help/FAQs aren't always that helpful, but those quibbles are greatly outweighed by how easy and useful it is.

Andrew
Andrew
Chief Operating Officer in US
Verified LinkedIn User
Internet, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great Value for the Price

4.0 4 years ago

Comments: Overall, my company has been happy with our switch to QuickBooks. We previously used Netsuite for our accounting software, but the subscription fees were outrageous and the features were difficult to manage and execute. QuickBooks offers what we need for a very reasonable price on a user-friendly format. I would definitely recommend this to small businesses who do not need a lot of advanced functionality.

Pros:

The QuickBooks software is very affordable with lots of good out-of-box features. AR and AP functions are very easy to use for novice users of the software. There are a lot of templated reports that are very helpful for weekly and monthly accounting tasks (Payroll, Vendor Payments, Sales, etc.). The software also allows you to add on a variety of additional features through plug-ins, which you can access for a nominal monthly fee. For example, the BIll.com integration is excellent for paying your vendors online, eliminating the need for mailing out checks each month.

Cons:

The biggest issue with QuickBooks is their customer service department. Whenever we have issues that cannot be resolved by an internal administrator, it takes days and sometimes weeks before an Intuit rep returns our messages. We've been using the software a little over a year and have already been passed around to several different account reps. At one point, their response time was so poor I had to request a different rep. The other thing I find cumbersome with the software is the sales reporting. While the templates are helpful, I often end up with a lot of superfluous information, and the reports are not very malleable, even once exported to Xcel. This is an area I feel could be greatly improved with minimal effort from Intuit.

Calvin
Consultant in US
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Quickbooks or the other guys

4.0 2 weeks ago New

Comments: The product itself is fine and I do not have many complaints about it. They are just the only PC software that I have every purchased, who will create an upgrade/fix or purposely turn off a feature, just so I will have to make a purchase of the "new" version from them (I never have to pay to upgrade Excel, Word or any of my other day-to-day software purchases). back when I first loaded Quickbooks I had a few version of Microsofts small business package. Because Quickbooks was well established I passed on the free version and made a purchase of Quickbooks. That free version has become D365. My thought now is what else was out there for a small business that I just passed on. In short, Quickbooks can do everything that they advertise and they do it well and at a fair price. However, once you get started with them, because the "forced upgrades" are always cheaper/easier than starting over, your first purchase of Quickbooks will not be your last (if you look online there are always people selling an older version of Quickbooks. It is because every couple of years they need to do the upgrade and no longer need the older version). Just keep that part in mind as you make your small business software decision. If you are comfortable with that and always want to have the latest and greatest then QuickBooks in the software package for you (it really is good). But if you are cheap like me and do not mind using an older version of a product, then you might want to explore what some of your other options might be.

Pros:

Quickbooks is intuitive and relatively easy to learn, but is still feature rich, allowing one person to wear many hats and carry out the required functions of a small business. Another big plus is that most accountants know how to use it come tax time (I only need account to do my taxes, I do all of the day to day activity on my own).

Cons:

Quickbooks keeps trying to "force" you to into a paid subscription model and continued upgrades. The original version I purchased almost 20 years ago would still handle my needs as written back then, but they will "turn off" features to force you to upgrade and each new upgrade trys to squeeze you into a subscription based model, when it is not what I want or my business needs. I paid them once for the software and they should have been enough. I have already had to purchase another 5 versions, not because I wanted new features, to fix a problem or because I had outgrown the original version. Just so they could squeeze more money out of me (I constantly wish I would have start on some other package).

Laurie
Vice President in US
Medical Devices, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Works well if you you don't have too large of a dataset.

3.0 2 weeks ago New

Comments: Before our company grew, Quickbooks Enterprise worked well for us with only minor inconveniences. But as our number of orders grew, it was wasting our time waiting for it to catch up with each change we'd make in an order.

Pros:

Quickbooks Enterprise worked well for our company for a while, tracking equipment repairs, inventory of parts and accounting.

Cons:

When we had larger numbers of orders in the system, Quickbooks Enterprise slowed down excruciatingly. We would have to wait for the system to update with every change to a new screen and it was wasting productivity time. We also had issues with the order numbers from estimate, to service order, to invoice changing each time, and it confused our customers.

Naseem
Manager Accounts and Finance in United Arab Emirates
Real Estate, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

From Debits to Delights

5.0 3 months ago

Comments: I am using this app last 24 year an provides the training to my students at commerce graduation in both UAE and Pakistan. I recommended to professional for easy to understand and easy to works.

Pros:

User friendly and easy to use at every working level, especially to check the details from top to front level. Its reporting and presentation are excellent. As its name QuickBooks is very quick to understand.

Cons:

Its little to change in style from horizontal to vertical presentation of reports,

Leah
Office Manager in US
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Desktop version was so much better

4.0 2 months ago New

Comments: It was absolutely fine and worked well with our company workflow, as a desktop version. The rollover of our account to online was horrible. Our company information on our thousands of clients did not work well. Our workflow of how an order was totally miss. There was connectivity to our website but it was extremely generic and we removed the plug-in.

Pros:

I like most the ability to track inventory.

Cons:

I do NOT like the online version. We lost so many functions and workflow process when we went to the "limited" online version from the desktop.

James
Controller in US
Real Estate, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

QuickBooks Enterprise - Still the One!

5.0 3 weeks ago New

Comments: We love QB Enterprise. It's the best system for a small business looking to keep track of jobs without too much complication.

Pros:

Reliability, Scalability for Small Businesses, Intuitive QuickBooks feel that we all know and love plus a plethora of resources available for help and training. In addition, QuickBooks runs off a SQL server.

Cons:

It does take some time to open and close files. Having multiple companies can be cumbersome, but utilizing integrating tools can keep you from opening files for medial tasks.

Sarah
CEO in US
Human Resources, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Quicks books: A great tool for new entrepreneurs!

5.0 2 months ago New

Comments: I’ve used it for about a year now, I run a virtual call center business so the pricing was perfect. I run payroll twice a month and it never fails me. I like quick books for getting basic payroll done.

Pros:

I liked how inexpensive the product is, the interface is also very easy to navigate.

Cons:

What I like least about the app is that Companies can’t contractor memo.

Christopher
Sales Manager in US
Construction, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Quick Books for a Small Business

5.0 4 weeks ago New

Comments: It is the best system for a small company

Pros:

Everyone is my office has access to Quick Books and it makes everything easier. We use it to enter our orders and print delivery tickets.

Cons:

It does require a lot of training but once you learn it it becomes easier.

Verified Reviewer
Verified LinkedIn User
International Trade & Development, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Products that need to continue improving their services

4.0 2 months ago New

Comments: After understanding the product, my company's finance team thinks it's great, but they feel there is a lack of necessary training and support, which would lead to a better experience for them.

Pros:

It includes robust features tailored for larger businesses, such as advanced inventory management, customizable reporting, and enhanced security options.

Cons:

The software can be overwhelming for new users, with a steep learning curve due to its extensive features and functionalities.

Beverly
Logistics Manager in US
Transportation/Trucking/Railroad, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

QUICKBOOKS IS AWESOME

5.0 5 years ago

Comments: My overall experience has been great I would definitely recommend this company to anyone.

Pros:

Quick books has a very easy to understand app & website to manage all your business needs.I deal with a lot of truck drivers on a daily bases and Ifta tax tracking has always been a hassle,but not with quick books.They allow you to add mileage & fuel cost to better estimate quarterly taxes.You also received discounts on tax preparation software.

Cons:

I honestly don’t have anything bad to say about quickbooks.The only thing I suggest is that they partner with more companies to offer customers discounts.

Intuit Response

5 years ago

Great review, Beverly! Hearing how easy and helpful QuickBooks has been to you and your company is music to our ears. We'll continue to be there to assist with all of your mileage and cost tracking, and tax prep for years to come. For more info on ways we're working to provide even more features and functionality to you, we recommend checking out our Blog: https://intuit.me/2L2zqTv Cheers to continued success! Morgan, The QuickBooks Team

Justin
Senior Manager in Canada
Accounting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

QuickBooks Online review

4.0 5 years ago

Comments: As we deal with mostly smaller business our experience is very good with QBO and it works very well and i would say a large majority of our clients are happy with it.

Pros:

QuickBooks Online (QBO) is a very useful software for our industry. It gives clients a much easier time when completing their accounting records. The software is fairly easy to use with most clients (even those with little or not accounting experience) can use the software little or no training on our part.

Cons:

The software is very good and very geared towards smaller companies and owner-manged businesses. If the company grows it is very evident that QBO is no longer useful for them. It does not handle a large number of transactions easily and the larger you are the more likely that error downloads will occur and duplicates or omitting transactions does occur.

Intuit Response

5 years ago

Hi, Justin. Providing you with the tools you need to get the job done quickly and easily is our top priority. It's great to know you've been able to do this with QuickBooks! We're continually working to provide advanced features and functionality that will meet the needs of every business. To find out about what's going on behind the scenes, we invite you to check out our Blog (https://intuit.me/2L2zqTv). Additionally, you may want to take a look at our available apps that integrate directly with your account to expand it's versatility (https://apps.intuit.com/app/apps/home). Wishing you continued success! Morgan, The QuickBooks Team

Stephanie
Owner in US
E-Learning, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

The only accounting software I'll use

5.0 5 years ago

Comments: Quickbooks has helped me be able to stay a solo-entrepreneur and not need to hire a bookkeeper, accountant or assistant because I'm able to save time and keep up with it by myself!

Pros:

Quickbooks just makes it so dang easy to run my business. When I was starting out, I had NO idea how to manage my money, balance my books or split my business income from personal expenses. Quickbooks makes it simple to categorize, upload, split and balance my money. I have saved so much time on taxes and bookkeeping in the last four years. I truly don't know how I would have figured all this out without software like this.

Cons:

I do wish that there was a built-in time tracker of some kind. I want to be able to send clients invoices based on time worked on a project and it would be really nice to have that built into the software itself without paying extra or using a third-party app.

Intuit Response

5 years ago

Hey there, Stephanie. Saving you time and energy so you can devote more attention to your business and customers is what we're here for. Hearing how helpful QuickBooks has been is music to our ears! We're always working toward making the software even better. Your feedback helps us do just that. You can find out more about what's going on behind the scenes by viewing our Blog: https://intuit.me/2L2zqTv Thanks for a 5 star review! Morgan, The QuickBooks Team

Mark
Self Employed in US
Internet, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Quickbooks review from a long time user.

4.0 5 years ago

Comments: I would rate my overall experience with QuickBooks as Very Good. It is not the most sophisticated accounting software on the market but interface and general user experience makes it a top choice when looking for non industry specific accounting software.

Pros:

I have been using QuickBooks with multiple companies for over 15 years. Have found that once the learning curve has been mastered the interface is intuitive and clean to work with. Over the years many of the ancillary weaknesses or lack of added needs have been addressed. While I used to think QuickBooks wasn't evolving quickly enough with changing needs. They have improved greatly over the last 5-6 years and I feel the software has become flexible enough to handle our growing and changing needs.

Cons:

I would say my main concern has been the lack of sophisticated statistical analysis that other accounting software provides. Quickbooks has been addressing these concerns over the last few years and has and is improving in these areas.

Donna
Office Admin. in US
Farming, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Very Happy with this software.

5.0 5 years ago

Comments: Saves us on postage since we can email our invoices. If you make a mistake there seems to always be a way to correct without any problems.

Pros:

You can make so many different reports and is very easy to use. Once you learn one area of the software, the others on based on the same format.

Cons:

Off hand the only feature I would suggest is in the vendor information for General Ledger Accounts, I personal would like 10 lines to disperse my bills. Payroll needs separate taxes and net, etc. As of right now you can only put in 3 lines.

Intuit Response

5 years ago

Thank you for the review, Donna. It's comforting to know that QuickBooks offers the reporting you're looking for. We're constantly trying to improve this area of the product as we want to ensure all of the reporting methods needed are available. We've taken note of your feature suggestion and will be providing this to the product development team. Wishing you continued success and happiness with the product! -Hannah, The QuickBooks Team.

Stephanie
CFO in US
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great for a novice but pricey

4.0 6 years ago

Comments: Overall, it's pretty good. If they could make their upgrades an easier transition and come up with a simple inventory conversion plan - I would be a happy client.

Pros:

Love that you get the upgrades and you can update your system. Love that it is user friendly - I was able to figure it out with basic (very basic) accounting knowledge. It's also pretty forgiving in that if you do a transaction the wrong way, you can delete and redo it.

Cons:

Two things: 1 it doesn't have an easy way to migrate from POS to Quickbooks for inventory. I am hesitant to change over as there doesn't seem to be an easy transition plan for a small business owner and 2 EVERY TIME there is an upgrade - there is an issue with our bank downloads. It's as if it takes a few days or a few weeks for either Quickbooks to notify the banks to update their code or whether it takes awhile for the adjustments to be made. This can be anything from not being able to download or import AT ALL or whether or not your mouse will even click when selecting a bank transaction. As a result, we wait a few weeks before downloading and upgrading to reduce the impact to our bank transactions. We have too many to hand key.

Intuit Response

6 years ago

Hi there, Stephanie. First things first, I'll exhaust my resources to ensure the mentioned Cons are addressed. While you can synchronize POS and Desktop items and accounts (community.intuit.com/articles/1588763), I appreciate you broaching your issues with transitioning. Rest assured, we have a wealth of insights to help along the way. As a prime example, the article above is hosted by our Community space. Should you run into bank downloads again, I encourage you to check this other overview at community.intuit.com/articles/1501199. You deserve to upgrade your software as seamlessly as it's designed to be, and there's a step-by-step guide here: community.intuit.com/articles/1501544. As an added benefit, this article has handy links that cover what to do in the vent of an issue. As for pricing, feel free to reach out to me directly ([email protected]). I have the visibility to help, and can gladly discuss what cost-efficient options you have. Jess, The QuickBooks Team

Lyn
Lyn
President & Ceo in US
Verified LinkedIn User
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

For the Beginner

4.0 6 years ago

Comments: I would and have recommened this software to many different people for different situations as its user friendly, easy to navigate and has some great custom report features. I run a small local non profit and have been using QB for over 13 years with no intentions of changing to any other service.

Pros:

What I like most about this software is the ease of use. They make it very simple to enter customers and vendors along with invoices and/or bills. Then posting the payments and reconciling the accounts. You can use one piece or all the different capabilities, that is your choice as they do all work together.

Cons:

The thing I like least about this software is the troubleshooting. You have to have the exact title or phrase of what you've done wrong to find solutions to help you. I typically only do internet searched for assistance and have not used the call in system. That might actually help me more but I'm impatient and typically don't want to wait

Intuit Response

6 years ago

Thanks for reaching out with your comments, Lyn. I'm delighted to read we're doing our part to provide a wide variety of capabilities in an easy to use package. We're proud to be backing River Cities United Way, so rest assured we've got you covered when it comes to support. As an alternative to calling in, I encourage you to reach out to the product experts who monitor our social media channels. You can find us on Facebook (Intuit QuickBooks) or Twitter (QBCares), and our chat reps would be more than happy to be of assistance. As an added benefit, you can expect quick responses anytime within their hours of availability (M-F from 8 a.m. until 10 p.m. EST). We're just a message away when you have questions, and they can lend a hand with finding the solutions you need. Thanks a ton for your 13-year loyalty to QuickBooks, by the way! I'm wishing you and your non-profit continued success, and a wonderful rest of your week ahead! Jess, The QuickBooks Team

Verified Reviewer
Verified LinkedIn User
Consumer Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

So easy: Quickbooks Self-Employed

4.0 6 years ago

Comments: Overall, it’s a great program for self-employed people with fairly simple business practices... people who are service providers (massage therapists, counselors, interpreters, consultantsc etc). I had more complex businesses so am used to a bit more flexibility than QB Self-Employed offers, but they are mostly preferences than actual essentials (except the Chart of Accounts comment above). I recommend it to everyone!

Pros:

MILEAGE TRACKING!!! The software tracks your trips and you later pick business or personal for each trip. It shows you the address for both origina & destination, as well as time of day, which makes it easy to figure out what the trip was for. QB keeps an updated tally of your mileage deduction for tax purposes. EASY CATEGORIZATION OF EXPENSES: Automatically populates transactions from your bank AND credit card accountant into the ledger, so all you need to do is select which expense category it belongs t! Qb will ask if you want to set up a “rule” so that all transactions from AT&T (let’s say) are automatically categorized into utilities when they are imported from your financial institution. INVOICES Create a template and you can duplicate it later when billing the same person/business. You can easily send the invoice from the QB platform and what the client get s is a really professional, polished email with the invoice in the body of the email, and he receiver can download a pdf if they choose. QB keeps track of paid and unpaid invoices, making it easy to see who you need to follow up with for payment. TAXES: For tax purposes, the reports QB does make saving and tallying receipts a *ridiculous* practice. There is NO reason to ever do your books on excel. Too many mistakes when things are done manually. And it requires SO much time to input amounts, categories, etc. This is all done for you in a fraction of the time using QB Self-Employed.

Cons:

CHART OF ACCOUNTS: I switched which credit card I use as my business card and want to stop automatically importing transactions from the old credit card (which I am now using for personal expenses). You can’t turn off imports for a particular account without losing all former transactions associated with that card/account. This completely changes the Profit and Loss reports. I had to call customer service and they had to do a whole delete thing where now all transactions from deleted accounts are called “cash,” which is misleading and unclear. INCOME: There is only one income category to choose from. I have to classes of self-employed work I do that uses the same bank account and credit card. I’d like a way to assign Income A and Income B, so that when I look at my Profit & Loss reports, I can see at a glance how much I earned from type A kind of work and how much I earned from Type B. EXPENSE CATEGORIES There is no way to add or change the provided categories. I understand QuickBooks does this so that each category that is offered is automatically associated with a particular tax deduction item approved by the IRS, but it would be nice to be able to add a category that suits my business and select the associated IRS deduction category when setting it up. INVOICES You can’t make up your own invoice numbers. I would like use the same first 2 numbers or even letters for each client I invoice, but you can’t. You have to use QB’s automatic numbering system.

Donna
Office Manager in US
Government Administration, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Quickbooks Desktop Rview

4.0 5 years ago

Comments: Overall QuickBooks has been easy to use for paying invoices, tracking expenses/income and completing employee payroll. I've been using QuickBooks for over 7 years. Please note that there is a big difference between QuickBooks Desktop and QuickBooks Online version. The online version is not user friendly at all. I would not recommend the online version.

Pros:

QuickBooks Desktop is relatively easy to use. The payroll feature makes calculating and filing employee payroll and payroll taxes very easy. Paying invoices is also very easy and it records expenses in individual accounts that you set up. You can quickly and easily find invoices that have been paid and track year to date expenses. There are many reports available so you can easily see amounts spent in each category or where income is coming from. This is very useful when working on budgets. The software allows you to modify things according to what works best for you.

Cons:

The annual fee is expensive and there is an extra fee for the payroll service. Also, the customer service is not very good. Occasionally I need to call in and get a customer service rep to correct a problem. Service is slow and it's hard to understand the reps as they all have accents. I try to use the self help section of QuickBooks before calling in to get assistance and I know it will take over an hour to get a problem fixed.

Intuit Response

5 years ago

It's great to hear you're using all the features to the fullest, and it sounds like you're a pro, Donna. The Desktop and Online versions have slightly different work flows, but we're glad you found one to meet your unique business needs. For other ways to contact support, we recommend this Community article: https://quickbooks.intuit.com/community/Getting-Started/Contact-the-QuickBooks-Desktop-Customer-Support-Team/td-p/252601 Thanks for your review! Morgan, The QuickBooks Team

William
William
Director in US
Verified LinkedIn User
Professional Training & Coaching, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great Small Business Accounting Software

5.0 5 years ago

Comments: Our experience with QuickBooks has been excellent and we will continue to use the product for the foreseeable future.

Pros:

QuickBooks has helped our company manage its finances since its inception. Our Bookkeeper recommended the product based on her previous experience with it. Quickbooks was easy to set up and easy to use and was productive from Day 1. We use Quickbooks to track our expenses, manager our purchases, pay our bills and do our banking. The reports the software generates help keep us on top of our finances and alert us to issues and abnormalities so we can quickly address them. Our banking and credit card information automatically populates into Quickbooks reducing the time needed to enter this information manually while eliminating any data entry related errors. The product also integrates well with other financial management tools and has add-ons specific to our business. I can't imagine running a small business without a tool Like Quickbooks, and I doubt we ever will.

Cons:

The licensing can be a little complex, especially when multiple users need access to the product. We also have struggled a little with their customer support. Both of these may have been issues on our end due to lack of familiarity with the product or failure to read the documentation.

Intuit Response

5 years ago

Hi William! It's an honor to have QuickBooks be a part of helping you manage your business from the start. Business owners like yourself are who we had in mind when designing our software to be a versatile tool to handle all your accounting needs. Whether you're running reports or categorizing bank transactions, you can count on QuickBooks to have your back. When it comes to managing licenses for multiple users, it can get a bit tricky. If you need assistance with that or have any other questions, we've made it a priority is to provide you with a variety of support options to ensure you're taken care of. In addition to phone support, you can also receive assistance via the channels below: QB Community: http://community.intuit.com/ Email: [email protected] Facebook: @IntuitQuickBooks Twitter: @QBCares Thank you for taking the time to write such a great review and we look forward to working with you in the years to come! Jen, The QuickBooks Team

Shannon
Office Manager in US
Law Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Highly Recommend Quick Books

5.0 4 years ago

Comments: The biggest benefit for our business is the "Insights" tab, which works on Accrual Basis Accounting. It provides our net income at a quick glance within a certain time period of our choosing along with charts showing our expenses, income, and net income It also gives previous year income comparison, top customers by sales, business growth, and net profit margin by using charts to make it easier to comprehend the data. The "insights" tab is also flexible on any date range that is chosen by the user.

Pros:

Overall, I'm very happy with Quick Books and would recommend to any business owner. I really like the memorized transaction list, where I can just automatically have recurring payments deducted from my system rather its monthly, quarterly, or yearly. It can also be set up as a reminder when certain bills are due for payment. It's very easy to load, keep track of your vendors and your customers as well as your own company data such as chart of accounts, and items or services that your company provides. The report center is very user friendly with reports already available by just adding a date range, and it also offers the user to create their own costume reports.

Cons:

I do wish refunding clients with credit balances was a little easier. The system does work, but you need to have an invoice generated with charges before completing a credit memo to send a refund check. Our type of business is a lot of prepaid work, and sometimes the cost comes under, and I just want to refund without creating an invoice. Perhaps there is a simpler way, and I just need to learn how it is done.

Intuit Response

4 years ago

Thank you for sharing these details with us, Shannon. This feedback will help make the wanted changes become a reality. The details on how to easily refund your customers in QuickBooks Online can be found here: https://quickbooks.intuit.com/learn-support/en-us/accounts-receivable/record-a-customer-refund/00/186177. Wishing you a successful business year! -Hannah, The QuickBooks Team.

Theresa
Financial Business Manager in Canada
Architecture & Planning, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Quickbooks online review

4.0 4 years ago

Comments: It had been a number of years since I had used Quickbooks, until recently. I'm happy to say the program is as user friendly as I recalled. We have since transitioned to online version for more robust project costing. The transition was seamless and did not require any particular IT training, which was appreciated. The online version is easy to use, but has lots of room to improve upon its current functionality.

Pros:

Very intuitive, functional program. You do not need to be an accountant to use this program. We recently upgrade to the online version from the desktop version to track project costs more accurately. I am happy to see the many improvements and advancements. The project cost tracking is simple, and graphic visuals translate current status very nicely. The dashboards are wonderful for management team, at a glance they can make a quick assessment of financial well being. Making corrections within this program has to be one fo the quickest and easiest in all my experience.

Cons:

The project portion could be more robust. I would like to see more detail available on project set up. Project custom reporting could use some improvement, as what is currently available while useful, not creative or customizable. The tax reporting features are wonderful, easy to use but do not allow for issuing any necessary remittances with ease. Something I saw frequently mentioned in help communities for some time now, but there has been no improvement made here. Hopefully something that can be expected in the near future.

Jon
Business Administrator in US
Used the Software for: 2+ years
Reviewer Source

Effective for the cost.

4.0 7 years ago

Pros:

It's effective for the cost. I use Desktop version. It's less expensive than paying an accountant. You can simply save to a flash drive using Desktop. Actually, my accountant for tax purposes primarily recommended this product to me. The product itself works. I use it primarily for sales invoicing, reconciling with the bank balance and financial reporting for our small digital marketing firm. I also used a Quickbooks third-party vendor for income tax filing 1099 purposes, and it was a good referral from Quickbooks. It's a universally accepted accounting program, and it gets the basic job done.

Cons:

The user interface is a bit un-user friendly. Some of the menu items are too many layers down and oddly arranged. You have to go looking for some of the menu items. There's no option to show just inactive accounts, only active or both. What if I just want to see previous clients only? That's just one example of how it's not user friendly or well designed enough. More investment on the part of the company is needed to fine tune the program. Also, the integrated program option for cloud storage of your Desktop data is not user friendly enough either, at best. That's why I just save to a flash drive. I'm researching getting an on-site physical cloud for backup data storage. If you have a billing or technical issue, it may take literal work hours or days to solve it (sometimes tech issues go unsolved by the telephone customer service reps). My billing issue was solved but it took multiple days of calling and very lengthy conversations over the same billing error which occurred more than once. The tech issue involved Desktop integrating with the cloud. It's not always smooth.

Shivam
I am a reviewer in India
Accounting, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

Experience with QuickBooks Enterprise

5.0 3 months ago

Comments: Outstanding or rather the accounts receivables management program offered by QuickBooks Enterprise is thus flexible and highly effective for the users. From reporting, inventory, customizable and many other features, QuickBooks among other tools is quite efficient in processing the financials. User interaction has been considered as relatively simple although there are some knobs that are traverse that may take amount of time to be understood by the user in case this is the first time he is encountering the software. Well, to a significant extent, customers support generally is quite communicative and filled with adequate knowledge, but, rarely uniform. Compatibility with other business software and application is among the major strengths since it can easily integrate the solution in numerous forms of business. However, the disadvantage is in the price since the Pro version more expensive than other QuickBooks version; though it could be a concern for small business. In total, QuickBooks Enterprise received a high evaluation because of the wide range of features and company scalability and can be recommended for companies of different types and industries and for the clients who are in need of the highly specialized, individual approach to the accounting. It also provides an appropriate combination of equipment, however, it is not so convenient, and it is more expensive in comparison with rivals.

Pros:

To my understanding, QuickBooks Enterprise was the best at handling the complicated finances of a business. Most of the enhanced features like reporting, the workflow, integration features were truly a boon to our accounting. Scalability and support for more significant enterprises set it apart from other alternatives for processing complex financial informationchaft.

Cons:

I least appreciated QuickBooks Enterprise because of its complicated interface and its difficultly to learn. There are many additional features and configuration details that maybe confusing to a user especially when he is using this application for the first time and therefore the time taken to settle down to using this application can take a lot of time and may demoralize the user. Further, there is the issue of user-interface design because the software can be complex and some of the buttons are closely packed hence not easy to identify.

Michael
Owner/Piano Tuner-Technician in US
, Self Employed
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Feel Trapped With No Options

4.0 7 years ago

Comments: I am a sole Proprietor of a one man service business, I really only need this for keeping track Wisconsin sales tax, state and county. I work in 8 Counties & the sales tax has to be kept track of for each. .5% per county 5% for the state and there are customers who have tax free numbers that aren't taxed. Schools, churches, etc.
When I file/pay the sales tax (quarterly) I have to show how much income I have taken in minus the non-taxable income. My old desktop version showed this all on one page. In QuickBooks online it is like pulling teeth to obtain that information, I usually have to call support and sometimes they can do it sometimes not.
I just bought an obsolete Dell laptop with Windows 7 Pro installed on it, my plan is to install a desktop version of QB software on it and it will be safe to use until 2020 when Windows 7 Pro support ends. Then I may disable the wifi connection and just use it for the QB!

Pros:

When it is working it is OK, not as easy to use as the desktop version but at least it gets the job done. I had a desktop version that Windows 10 rendered obsolete. My choice was to buy QuickBooks 2017 and hope Windows 10 wouldn't do the same thing to it or go with the online version, I went with the online version. In November there have been 2 updates that didn't update correctly & caused my desktop icon to disappear.

Cons:

When I need to go to a customer whose name begins with R I can't just scroll to the R's! I have to page through, scrolling to the bottom of each page to get to the right area or go to the last page and page backwards. Why do they not put a next page icon on the TOP of each page also? The point of using software online is to save time and money, my time is worth money! Recently there were updates that didn't work correctly and left me with no icon on my desktop. I didn't want to call support because it always takes an hour or more. I tried the help forum and got 2 answers neither of which worked. Finally, there was a 3rd update and I got it straightened out.