BOSS811 Reviews

Easy to use and administer product

Pros:

Boss811 is very simple to set up. It's a no-code solution for anyone to set up assignment rules in just minutes.

Cons:

The reporting customization needs more help. We're always wanting to see up-to-date live reports that I can create very quickly and easily and be able to download as CSV.

Replaced our internal ticket tracking with BOSS811. Glad we did.

Comments: We had invested thousands trying to get our internal Ticket Management System updated. The project was over a year behind and well over budget. We pulled the plug on the programmer and went with Boss811 instead. Should have done it a year earlier.

Pros:

Has all the features you will probably ever need plus a lot that you may not need today, but may need in the future. Our field personnel love it.

Cons:

It would be nice if Boss811 included property lines, such as are available with the Regrid app. Had a few hits lately where either the excavator or our locator "assumed" where the property ended and they were wrong on tickets saying "Locate Entire Property". We are using the Regrid (free) app when we need to, but if Boss811 could use the same property line database, it could show property lines in the ticket map.

BOSS 811, it works great for my team

Comments: Great experience, easy to work with the team at BOSS811

Pros:

Easy to use, reliable, and has mad out VA811 ticket management seamless

Cons:

No real cons, we have requested features that we had a desire and need for. BOSS always listened and delivered what they were able to.

Boss811 is definitely the best "Bang for the Buck"!

Comments: With BOSS811, management can keep an eye on everything, without being at the desktop.

Pros:

If I had to choose one item, it would have to be the BOSS811 app. It makes the job so must easier for the locator. As far as the software goes, I would have to say that the "Reports" part of the software is what I like most.

Cons:

I don't know that I have any cons about BOSS811. It does everything we need, plus options for a lot of other things that we do not use.

Positive review

Comments: Very easy software to use very user friendly very nice people to deal with

Pros:

The quick response in helping when I'm out in the field

Cons:

Some things are not addressed in a timely manner

ccts

Comments: easy to implement and use- required minimal training by staff

Pros:

displays maps and ability for locators to access via smart phone

Cons:

did not find any features that we did not like

Defining customer service at its finest

Comments: Working with everyone in Boss811 was always a pleasure. The team is professional, quick, listens carefully to everything you ask and always came up with a solution to all of our companies needs. They set up our entire system in less then 3 months time. They also got through our procurement and IT process efficiently in order to meet our short deadline of going live which was 11 days sooner then we had planned. I would recommend Boss811 to any company looking in the industry for reliable, flexible, and valuable ticket management. Boss811 is 1st class in every aspect.

Pros:

I like the Open Tickets by Assignee dashboard widget. This widget is one of the most useful tools for supervisors managing ticket workloads and the information displayed in a pie chart helps visualize the locators with more work and locators with less work that is open to complete. We love this tool, use it across our districts every day.

Cons:

Desktop notifications on Microsoft platform does not have much flexibility. I wish Boss811 had a notification pop up as google chrome new window box.

Ticket Management Software

Comments: The entire team at Boss811 is great to work with. Day or night, they are supportive and listen to ideas and suggestions to make the product better. If they continue to keep the same level of customer service, they sky is the limit.

Pros:

The cost savings and visibility that this brought into our organization that displays real time locate activity has been amazing. The customer service and agile deployment of solutions is top notch.

Cons:

Integrating with numerous vendors was challenging. This is not a fault with Boss811, but just not knowing about what a full integration takes was a bit of a challenge. The team and I learned so much during this and will make any future changes much easier.

Great Product

Comments: overall BOSS811 has been great and allowed me to administer the Town's utilities and protect them from over 600 permitted activities per year

Pros:

ease of use, set up was easy, customer service is great and timely

Cons:

more flexibility in search functions

Boss 811 for locating

Pros:

It is a great utility locate ticket management software

Cons:

I haven't found anything I don't like about it

BOSS811 Locating Software- Great Product

Comments: BOSS811 has greatly improved our ability to track and mange our locate tickets tremendously and the transition to this software was very easy.

Pros:

Easily allowed overlays of our current mapping/GIS. Great integration with google maps and gps functions. Easily allows the ability to attach pictures, notes and maintains a history of all activity. Boss811 has been great to work with if any features currently dont exist, they work well with developing a solution and most of the time has already been working on the feature but testing hasn't completed yet.

Cons:

The software may not have every feature you want at the beginning but the team is great with listening to suggestions for future features and implementing them.

Easy to use, cloud-based software automates and manages your 811 tickets with ease

Comments: BOSS811 sets a high bar that all software is now compared to.

Pros:

The ability to create simple, highly customizable scripts that run when a ticket is received. Each time an 811 ticket is received, the script gets to work checking the time and calendar in order to assign the ticket to the appropriate staff.

Cons:

The cost is a little high, but worth it.

Very good software for managing tickets

Comments: I couldnt be more impressed with this software. Its simple in design, and easy to use. The field employees like it and management appreciates all the reporting and alert functions.

Pros:

We have several utilities that marked in our organization and never had one place to organize and review the ticket management process. This has allowed us to manage our tickets with ease.

Cons:

I am very pleased with everything about this product. We will be purchasing a new asset management and work order system soon that I will be interested to see how this integrates with it. For now, it works great as a stand alone tool for us.

SaaS that delivers for Utilities

Comments: The time to install and see ROI was very fast. The company also really understands how this product makes a difference in our daily job.

Pros:

The GIS integration and simplified ticketing is the best feature. With 811, maps are essential to the success of the solution. The visuals provided make in the field locates so much quicker and increase productivity in a truly measurable way. Also, the ability to review and close and re-screen tickets increases efficiency.

Cons:

This product is easy to use and we have no real complaints about it.

Making this switch was an easy decision!

Comments: We were researching a new ticket delivery platform due to our old delivery platform not being able to "Keep up with advancements". From the first call, Boss811 never treated us as a number, they treated us like an old friend. Everyone I've worked with is very knowledgeable, helpful & personable. Never pushy because their software works well enough to sell itself. The price was surprisingly comparable to our previous software yet gave us much more flexibility, many more options & gives us real time administrative control instead of waiting weeks for minor changes.

Pros:

The ticket tagging & routing is so flexible & easy to use. This allows us to quickly customize our reporting & routing to our Locators in the field. Customizing the software is a very user friendly process but with the existing settings & widgets being so well thought out, we were able to get up & running FAST! The entire program is intuitive. Definitely made by folks with experience in this industry. They know what they're doing and based on conversations with their amazing support team, they care.

Cons:

It could be more colorful. But seriously, the data is intelligently displayed and easily viewed during regular business hours or while on those late night emergencies.

BOSS 811 Review from one utility manager

Comments: Simply being able to see where my Locators are in real time and what tickets they are currently working. This alone makes the job of the manager a whole lot easier.

Pros:

The feature we have found to be most useful is the BOSS811 integration with our ESRI ArcGIS Geographic Information System (GIS). The process is seamless. The real time tracking and integration with map services (layers) in the map window was a game changer for us. We have several layers we use that include water, sanitary, recycled water. Updates to the layers are done in ArcGIS and seamlessly, effortlessly appear on the BOSS811 interactive map. This ensures our Locators always have the most current information when in the field.

Cons:

To be honest, I cannot think of any Cons. I hope BOSS811 keeps their focus on continuing innovation. Well done!

Switching to BOSS811 was the best decision we could've made!

Comments: From the development to deployment and daily use, BOSS811 has continued to provide us with latest and greatest ticket management solution on the market.

Pros:

We love that the BOSS811 team is constantly improving their system and always provide great feedback anytime I have a question.

Cons:

We haven't had any cons yet. From the previous ticket management software we had to BOSS811, there is no contest.

this is one of the best ticket mangement systems we have used

Comments: one of the best ticket management systems I have used navigates easy and seems like they are always trying to get better no complaints so far....

Pros:

it is easy to navigate and have our new hires learn to use.

Cons:

I can't think of any... but if I had any it seems like they just upgrade so quickly that it's hard to get adjusted to the upgrade and then there is something new but I'm not complaining.

Best ticket management

Pros:

Very simple to use, excellent customer support.

Cons:

No complaints at all, BOSS811 handles all of our ticket needs.

Review by Randy Yokum

Comments: Extremely positive

Pros:

Ease of implementation at start up and integration with ESRI maps

Cons:

Reporting can be a little confusing but nothing BOSS811 support can't help with

Excellent software

Comments: Overall, it has been an excellent experience. From the set up to the training, ease of daily use, and the willingness of the customer service to help out when needed.

Pros:

We can pull our monthly counts for each of our pipelines without having to go through each ticket at the end of every month. Customer service is very responsive and willing to help out with the most challenging questions or concerns. Great software for smaller companies who don't get a lot of tickets in each month.

Cons:

Would like to see more customizable reports as the company needs.

Easy to Use

Comments: Extremely satisfied

Pros:

Ease of use. Access including mobile app

Cons:

Would like to integrate a response acknowledgement feature that will escalate notifications until an acknowledgement is entered

BOSS811 sets the standard

Pros:

Easy to implement and easy for end users and administration.

Cons:

This product is great and the BOSS811 staff are quick to assist when an enhancement is desired.

Excellent software and support

Comments: We've had a great experience with BOSS811 and their team. The software is easy to use and has made our jobs easier.

Pros:

The support team behind this software is efficient, and always willing to help. Support requests are completed in timely manner.

Cons:

Personally, being able to integrate emails as tickets could be useful, but I think it's not the point of this software.

BOSS811 Locaters

Comments: We've used this software for a couple years not and are about to setup this year as well. We struggled with locate tickets before but now things run pretty smoothly in the field.

Pros:

Our locator finds it very easy to use even though he is not very tech savy.

Cons:

Our locator hasn't had anything negative to say about the software.