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Twilio User Authentication & Identity Reviews

About Twilio User Authentication & Identity

Twilio User Authentication & Identity is designed to help customers better identify legitimate users during registration or for 2FA.

Learn more about Twilio User Authentication & Identity

Pros:

Authy allows me to secure many different accounts with 2FA in a multi-device solution, I find it very useful and easy to set-up.

Cons:

Difficult to manage lots of different MFA tokens.

Twilio User Authentication & Identity ratings

Average score

Ease of Use
4.7
Customer Service
4.6
Features
4.7
Value for Money
4.9

Likelihood to recommend

9.1/10

Twilio User Authentication & Identity has an overall rating of 4.8 out 5 stars based on 52 user reviews on Capterra.

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Filter reviews (52)

Jonathan
Jonathan
Attorney-at-Law in Trinidad & Tobago
Verified LinkedIn User
Legal Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

My Brave Experience

5.0 3 years ago

Comments: Love Brave. It's my default browser. Would highly recommend.

Pros:

- Does not use up a lot of RAM - Does not cause my laptop's fan to ramp up excessively - No Google integration - Love the award of BAT crypto for browsing - Based on Chromium, can install Google extensions without all the additional Google integrations as previously mentioned.

Cons:

Would love to see the user give more control over the arranging of icons on the UI. Some form of decentralized back up for bookmarks and settings.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Good Alternative

5.0 2 years ago

Comments: Happy with it in General, good alternative to authenticatiors which are only available on your mobile, if you loose your cell phone, you are in huge trouble getting back access to your accounts, it is not the case here at least,

Pros:

What I really like about it is, you can access your MFA from different devices, so for example in case you loose your cell phone, you won't loose your access to your accounts, online Google Authenticator for example

Cons:

a bit confusing terms for different passwords

Islam
Islam
Founder in Egypt
Verified LinkedIn User
Information Technology & Services, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Great software with major setback!

3.0 2 years ago

Pros:

I like that Authy is available for desktops unlike other more popular solution.

Cons:

One major setback for Authy is that it forces obsolete SMS verification, this is a severe security weakness and should be abandoned ASAP.

Rafael
Rafael
Undergraduate Finalist Student in Portugal
Verified LinkedIn User
Higher Education, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

One of the best authenticator apps that works across devices

5.0 3 years ago

Comments: My overall experience with Authy is great, since I can sync all my 2nd factor authentication codes across multiple devices with the same account and the security isn't compromised, since I can access it with either biometric login and/or a master password that unlocks all the authentication codes.
Despite the simpler interface, Authy has all the features I need on a software of this kind and I can easily recommend it to literally anyone.

Pros:

What I like the most about Authy is the fact I can sync all my 2nd factor authentication codes across multiples devices with the same account, which is not a common feature across these apps. I also like the master password feature that protects all my codes available on Authy. The layout is simple and intuitive and the search feature is very practical to find and access the correct authentication codes I'm looking for in that very moment.

Cons:

What I like the least about Authy is just the simpler User Interface (UI) and the fact that some logo icons are not available for some programs/softwares/apps. Other than that, I didn't face any issues or concerns while using this software.

Simon
Simon
Creative Head in India
Verified LinkedIn User
Media Production, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

My go-to app for Two-Factor Authentication keys!

5.0 3 years ago

Comments: Authy has been a breeze to implement. The initial setup only requires a mobile number to setup. Once installed, additional devices can be setup from the main/additional devices. This makes it so much easier to have multiple devices in sync without having to deal with login issues because of a dead battery. The automatic backup and sync makes it seamless to use the app hassle-free.
It is literally the best 2FA application out there.

Pros:

Authy has been a life-saver, saving both time and money while providing great security. The set up and day to day has been seamless. Finger print authentication has changed the game since we first started using it more than half a decade ago. Quite honestly, the easiest 2FA application to set up and use to date!

Cons:

We haven't noticed anything go wrong so far. It is a well-developed app that have a great front-end experience while making having a great backend that support the app.

Megan
Megan
Marketing Coordinator in US
Verified LinkedIn User
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

the best 2 factor authentication if you change or lose your phone

5.0 3 years ago

Comments: I like how it arranges all the accounts with their icons, this makes it easier to identify each account, the way to add a new account is an easy process, I can move through my accounts on different devices and back up my accounts in the cloud , This is a big deal since I manage many accounts and authy is my entry key.

Pros:

If you lose, or change your phone, you can have peace of mind that all your accounts are backed up, it is the main option for which I use Authy, since I had a traumatic experience with another app from a famous company. The user experience is good, Authy knows what I need, and the limitations that I can have if I lose my phone, the back up process is easy compared to other apps, they have a nice and neat design.

Cons:

There is only one small detail that I would like to be changed and that is for the duration of the codes to be longer, since sometimes time runs out very quickly

💻 Gabriel
💻 Gabriel
Software Developer in Mexico
Verified LinkedIn User
Computer Software, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

The best authenticator app available

5.0 3 years ago

Pros:

Authy is a multi-device 2FA app that can be used with any account you might want to secure, as long as that account supports 2FA via apps. It offers back-up functionality via its cloud and describes a very secure process to handle it, where only a back-up password will be able to unencrypt it. It provides a friendly user interface where you can see the icons for each of the accounts you registered.

Cons:

I miss the functionality from Microsoft Authenticator where I can receive a notification and just approve the access, but it's not a big deal as it only works with Microsoft accounts.

Ho'omana Nathan
Ho'omana Nathan
Visiting Assistant Professor in US
Verified LinkedIn User
Higher Education, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Easiest to use and most reliable authenticator app I've used so far

5.0 3 years ago

Comments: I've used Authy for several years now, and it has made keeping things secure super simple. The app looks nice, it's easy to transfer between devices (which I've done several times) and they even have a pretty usable desktop app.

Pros:

Authy has a clean interface and makes it super simple to add new accounts by scanning a QR code or entering a code. I also love that it requires you to reenter your master password periodically (I'd probably forget otherwise).

Cons:

I have no complaints, really! Everything has worked as expected without issue.

Anthony
Anthony
IT Technical Project Manager in UK
Verified LinkedIn User
Computer Hardware, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

A must have for anyone concerned about security of their accounts

5.0 2 years ago

Comments: Overall the experience is a very pleasant one, the software does what it is supposed to do and in my instance that is to provide 2FA codes for websites and other systems to add an additional layer of security.

Pros:

The software is simple to use and uses very few system resources when running. Adding accounts is as simple as scanning a QR code on your screen. It is free to use and even supports multiple devices syncing for free meaning you can have access to your 2FA and Multi-Factor codes anywhere you need them.

Cons:

The only problem that I have at the moment is that the Desktop App does not display the same account names for the accounts as the Mobile App do and this leads to them all being shown as just your e-mail address so it can be hard to work out which one is for which account.

Rudinei
Rudinei
ACCOUNT MANAGER in Brazil
Verified LinkedIn User
Internet, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Best two-step authenticator

5.0 4 years ago

Comments: It is a great two-factor authenticator, I never had any problems and I use it daily.

Pros:

The application is very efficient and easy to use, it generates a code every 30 seconds to log into your accounts, it is the best in the category of 2-factor authentication.

Cons:

There could be a small adjustment in the size of the grid in relation to the top, the grid is very small and the other is very large, and if you are using it on a tablet for example, then this difference is huge.

Mark
Customer Experience Manager in Philippines
Food & Beverages, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Best Google Authenticator Replacement

5.0 3 years ago

Comments: The experience from set up to day-to-day use is easy. We don't need additional training as the methods itself are intuitive. Daily, this helps with efficiency as we are able to access it in any device we own.

Pros:

Authy links with Twilio and Recurly really well which our team both use on a daily basis. What we like most about Authy is being able to tie this to a specific user account. This means portability and security. We are able to install it on different platforms (especially desktop.) This eliminates the process of checking your phone. You can simply copy and paste the code in the same device.

Cons:

I couldn't think of any. This was recommended by our engineers as a replacement to Google Authenticator.

Christian
Senior System Administrator in Germany
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Reliable Authentication App

5.0 3 years ago

Comments: I am very pleased with this software as it helps prevent account lockouts when you lose your mobile phone.

Pros:

I immediately switched to Authy from other freely available authenticators because of its features. Some of which are: - Information can be viewed on multiple devices regardless of the platform and this is not possible with other popular Authenticators out there. - Has a backup feature, in case you misplace your phone or device, you can restore access with a known password only. - Setup is relatively easy and straightforward.

Cons:

I do not think there is a drawback to using this tool as far as I know. This is my opinion only.

Anne
Publisher in US
Verified LinkedIn User
Publishing, Self Employed
Used the Software for: 2+ years
Reviewer Source

Easiest Authenticator I've Found

5.0 3 years ago

Comments: I use 2FA wherever possible so this program makes things much easier. I like I can easily identify the service by the logo.

Pros:

I got this app after I got a new phone. Previously, I had Google Authenticator, but they wanted me to re-enter everything. However, the incident made me look for alternatives, and I found this one. Even though Google has remedied this earlier problem, I'm happy with Authy and see no reason to switch.

Cons:

I wish I could better organize the apps. Maybe drag and drop based on usage. There is a good search function though. And ideally, I'd like to see a password feature added.

Aivar
Administrator and owner in Latvia
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Well thought through OTP solution

5.0 3 years ago

Comments: Authy helps me to effortlessly manage a large number of 2FA logins.

Pros:

Convenient layout. Backup makes a huge difference. I know that if something happens to my phone, I will not have to go through the nightmare of restoring my accounts. Periodically asks you for your password to make sure you remember it. Great idea, you will not have to frantically try to remember it at the worst possible moment.

Cons:

Backup "coin" has another side - you have to trust Twilio (who operates it) to store your data securely.

Luke
founder in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

2FA for the average user

5.0 3 years ago

Comments: Overall, we have no complaints. It's a great tool, especially at the free tier.

Pros:

Twilio has done a great job with Authy. My favorite feature is the ability to use my 2FA codes on multiple devices without re-doing the 2FA authentication for each device.

Cons:

The biggest learning curve of Authy is simply navigating the app. There are things that I think should be in different places, like certain settings. Another minor annoyance is that you can't rearrange or sort the accounts.

saeed
Eng in Saudi Arabia
Architecture & Planning, Self Employed
Used the Software for: 2+ years
Reviewer Source

Very cool and unique app

5.0 3 years ago

Comments: My experience with the app is really great
It gives me 2FA whenever I need it
And the most important thing is that it is completely free
And the interesting thing about the application is the support provided by those in charge of it
They contact you immediately if you ask for support from them
And they in contact with you so that they can be assured that your problem with the application has been resolved

Pros:

This app is really a masterpiece I can't do without him It is easy to use and simple At the same time, it protects my accounts with 2FA

Cons:

No, there are absolutely no negatives to mention According to my personal experience with the app

Mauricio
Director in New Zealand
Online Media, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Secure your accounts with Authy

4.0 3 years ago

Comments: Robust software, been using it for years across multiple phones and computers. I recommend it to anyone thinking of using a software-based 2FA solution.

Pros:

Authy is my preferred software authenticator app because of its synchronisation capabilities. Desktop or mobile, 2FA codes are available everywhere you need them, with encryption and password security.

Cons:

The UX needs a bit of work. Just small things like accounts not being in alphabetical order when you try to manage them.

Erik
Sr. Manager of L&D in Canada
Internet, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great 2FA authenticator app

5.0 3 years ago

Comments: I originally downloaded Authy to use for 2FA tokens for various programs through work, but also began using it for personal use. It is a very good experience and have had no problems with Authy.

Pros:

Authy is a simple to use 2FA authenticator app. It's very straightforward and simple.

Cons:

I can't think of anything I did not like about the app.

syed
syed
Senior Engineer Digital Payment and FS Operations in Pakistan
Verified LinkedIn User
Banking, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Authy is the safeguard

5.0 2 years ago

Pros:

The most valuable feature of authy is code changes very frequently and the generated code is very unique every time.

Cons:

The least like about authy is that they create 6 digit code, which is some how can be breakable. They should increase the length of code.

Danilo
CEO in Brazil
Photography, Self Employed
Used the Software for: 2+ years
Reviewer Source

Practical and Efficient

5.0 3 years ago

Comments: I often use it to access codes that are randomly generated to gain access to two-factor security.

Pros:

Extremely useful in securing websites that require two-factor security. Even being uninstalled it does not lose user settings.

Cons:

I haven't found anything I dislike in this app.

Emily
Emily
Business Manager in US
Verified LinkedIn User
Accounting, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Extra Protection

5.0 4 years ago

Comments: I just use this to remotely log into our accounting company's server. It gives the owner that extra layer of protection.

Pros:

Once it has been set up, its extremely easy to use. I like that there is a clipboard option, so I can easily save the code it gets me and paste it into the program to log in.

Cons:

Save the original code sent to you! I had to install it on a different computer, but the program I need it for only gives you the code the 1st time you log on. I had to have the person who set it up remove me from her end so it would give me the code again when I logged in.

Omar
Digital Leader in Egypt
Insurance, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

A great two factor authentication tool

5.0 4 years ago

Comments: Perfect product

Pros:

That i can lock my account with a password for extra security

Cons:

Sometimes when i copy the code and the timer reaches zero i attempt to copy the new code but it copies the old one instead

Ismail
Author in Afghanistan
Business Supplies & Equipment, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Best Authenticator App

5.0 2 years ago

Pros:

Twilio Authy is the free best authenticator app that has many options, making it easier to authenticate your accounts.Adding new accounts to your Authy account is extremely easy, you just need to enter your private key or scan the QR Code. After that, it will automatically generate one-time passcodes that will be expired within the next 30 seconds.

Cons:

Recovering your account takes 24 hours in case you've lost your phone.

Verified Reviewer
Verified LinkedIn User
E-Learning, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Reasonable MFA tools

4.0 2 years ago

Pros:

Reasonably easy to configure; good built in synchronization

Cons:

Difficult to manage lots of different MFA tokens

Suleman
Principal Software Engineer in Pakistan
Computer Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Using Authy for 2 factor Authentications

5.0 4 years ago

Comments: My overall experience is very good with Authy, Mobile/Desktop apps make it supper easy for me to use the codes.

Pros:

The desktop version is the best, I don't need to pick my phone every time when I need to the 2-factor code.

Cons:

There is not any specific feature that I don't like.