17 years helping Singaporean businesses
choose better software
About VaxCare
Specializing in Vaccine Financing, Inventory Management, Billing, Vaccine Distribution, and Technology Services.
The ability to vaccinate patients of all ages and demographics with a risk free knowledge that the vaccine will be covered and the patient is aware of any up front costs before being vaccinated.
Losing money on partner claims,not communicating with us about tricare and umr insurances being out of network.
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Filter reviews (39)
Great program for small rural health departments
Comments: We have been with Vax care since 2015 and have always had a great experience when it comes to meeting the needs for our community.
Pros:
Vax care is a great program for vaccines for all ages, especially in the rural area's. Inventory management is easy and ordering vaccine and supplies is an easy process as well.
Cons:
nothing at this time, we have always had a great experience working with them.
VaxCare Corp. Response
2 months ago
Hi Audrey, Thank you so much for your continued partnership with us. I am glad that VaxCare has been a great solution and an easy process for your rural health department.
love vaxcare
Comments: count is super easy!! i can count and move on to the next shut down at the end of day. i love it!!! and when our EHR crashed we could still print out a consent !!!
Pros:
easy to use, i trained my staff in just min. i had new to the health care industry staff, and they had no issues learning
Cons:
nothing, i use it daily, all day and i have not found anything yet i didnt like
Worst experience of my medical career
Comments: This is without a doubt the worst experience of my medical career. We agreed to try Vaxcare because it increased our ability to offer vaccines. However, after having someone drop off the equipment, there was no follow=up by the company. We literally could not use the system for six months and had to repeatedly attempt to contact them. It took them months to get the patient data uploaded, and it all had to be manually entered until it was, which took hours of staff time. The agreement was that they were supposed to purchase our inventory and then supply all the vaccines and compensate us $15 per vaccine for administration. They claimed our vaccine supply as their own, but never paid us for it. They only offered us less than half what we had paid for the vaccines, so we wouldn't have accepted the offer anyway (we were told that they would purchase our supply at our cost, but they never offered that). They now are trying to tell us that we owe them for those vaccines, even though they never purchased them from us. They only paid us $90 total for administering the vaccines for the entire year. That is compensation for only six vaccines, despite administering hundreds of vaccines for them. Their system is supposed to update the state vaccination database, but it rarely works. We had to make an appointment to speak to someone about problems, but they wouldn't keep the appointment. The only communication we had with them was apparently from a low level employee that is uninformed...
Pros:
They had vaccines, has promise, but that promise is not fulfilled
Cons:
Difficult to ImplementPoor supportWe lost thousands of dollarsDatabase did not always workPatients ended up getting billed for vaccines instead of insurances
It works for us
Comments: It has been a blessing for our clinic. It is a cost-effective means for immunizations that fits a small rural health department perfectly. We greatly appreciate VaxCare's willingness to listen and work through any issues. It has been a true partnership.
Pros:
Convenient, cost effective, and the ability to adapt it to our practice.
Cons:
We have not encountered major issues. There are technical glitches on occasion, but nothing major.
VaxCare Corp. Response
last week
Hi Joel, Thank you for the review! We are glad to hear that we have been a blessing for your health department. Thank you for your continued partnership!
Health Department Review
Comments: weighing other options now
Pros:
This product was easy to set up and begin using. We like that we know patient eligibility right away during the check in process. We have always had our flu shots available before others in the area, even during the shortage.
Cons:
The vaccine ordering process is very cumbersome-the system will only allow vaccine to be ordered at certain times, IF you are below a certain level, unless you go through certain "hoops". With back to school clinics, flu season, and many other clinics, it can be challenging to have to spend multiple days explaining to a customer service rep WHY you need vaccine. Let the ones giving it have more control over the ordering process. Also, why are you not billing secondary insurance companies with Medicare? This is really a big miss VaxCare
Ease of having Vaxcare
Comments: We have been a customer for several years now and the ease of having the vaccines available.
Pros:
The ease of having vaccines readily available. Checking insurance coverage of each vaccine for the patients.
Cons:
When the system is down to check the eligibility.
VaxCare Corp. Response
2 months ago
Hi Julie - Thank you for your partnership over the years and for your feedback. Happy to hear that you have had a great experience with us!
Happy with the service!
Comments: Overall, our experience with has been excellent and we would happily recommend VaxCare to any practice!
Pros:
Easy to use, vaccines are sent to us automatically.
Cons:
Sometimes supply is limited but not usually an issue for us.
VaxCare Corp. Response
2 months ago
Hi Dr. Manning - Thank you so much! Happy that your experience with us has been excellent!
VaxCare Wyoming
Comments: This program is very beneficial for our community.
Pros:
The ease of the program. It is great for the community.
Cons:
Sometimes the count is off. But that is easily fixed.
VaxCare Corp. Response
2 months ago
Hi, Stacey - Thank you so much! Your feedback and partnership is greatly valued! We are happy to hear that VaxCare has been helpful for you and your community.
Public Health Director
Pros:
VaxCare is a cost-effective way to provide vaccine coverage for patients who have private health insurance or are private pay.
Cons:
We are unable to transfer vaccines that are expiring soon (within 3 months) to another facility.
VaxCare Corp. Response
last week
Hi Kristy, Thank you for the review and your continued partnership!
Excellent Service
Comments: Vax Care has been easy to work with. From training to customer support.
Pros:
Vax Care is an easy system to use & walk through to do everything from inventory to checking plan coverage before administering a vaccine to a patient.
Cons:
I have not had a bad experience with Vax Care.
VaxCare Corp. Response
last week
Hi Erin, Thank you so much for this review. Happy to hear that you have had a great experience with us!
Streamlines Vaccine Workflow
Comments: The customer service is great - all the reps are kind and patient. Emailing the team is also another great option, as they respond within 24-36 hours. There are some barriers when talking about patients, as they don't first ask for DOB or ACCT #, so at times, I'm having to spell a patient's last name that could be very similar, i.e. Johnstons, Howards, etc...
Pros:
When it comes to checking out vaccines for patients, it automatically prompts you if the vaccine is out of age range. It is an added safety feature - given vaccines can look similar, it does a double check to ensure you're administering the appropriate medications. I also appreciate the automated system of sending vaccines. After doing weekly inventory and having set thresholds for certain vaccines, it takes the guesswork out of when to order and even the act of having to order.
Cons:
It doesn't quite capture the expiration dates consistently. We are finding some vaccines need to be removed 1-2 weeks after the expiration date and it's a concern for safety as well.
Easy to use but doesn't always work
Pros:
The product is somewhat easy to use when it works. I like the fact that we can check inventory and orders that are ready to ship.
Cons:
When checking eligibility it will sometimes does not work. I really struggle with getting signed consents to Vaxcare. They are supposed to be uploaded but for some reason they never make it to them. There is no way partner bill so that is very confusing when it comes to who billed what.
VaxCare Corp. Response
4 years ago
Hi Angie, thank you so much for the feedback. I understand there was an intermittent issue with our eligibility on the Friday that you filled this out. I assure you this was temporary. Our eligibility messaging speed is 4.0 seconds on avg for the year. If consent forms and PB doses are causing you any trouble, I will have your Customer Success Advisor reach out and consult with your team. The system is updated and configured to accommodate these workflows seamlessly. We will make sure your team feels confident in their use and the results it produces. Thanks again for the feedback.
User Friendly Product
Comments: Vaxcare has been very good overall and we are looking forward to our Drive through Flu clinic through Vaxcare.
Pros:
The product is easy to use. We like how in migrates patient info/ins to our emr program. The weekly/monthly vaccine counts helps keep us on track inputting all vaccines given during our busy times.
Cons:
The only issue we have with this software as it freezes up on us multiple times daily in the middle of inputting and we need have to do a hard shut down and restart it and start our inputting again.
Looking for a Solution
Comments: All billing and cash flow directed specifically toward the vaccine budget for this medium sized pediatric practice have been addressed. We are matching (and exceeding) industry standards predicted for profit margin associated with vaccine administration regularly while having no associated costs added to the budget to accomplish this metric.
Pros:
Simplified the entire operation of inventory supply and ordering; allowed for seamless efficiency and accuracy entering immunization data directly into the patient record
Cons:
Occasional need to identify and correct inventory errors that require some due diligence. With continued awareness however, both vendor and end user has made simplification of the entire process a priority
VaxCare Corp. Response
5 years ago
Thank you for your kind words. We're continually focusing on optimizing the process for great organizations like yours.
A NO-Brainer!
Comments: We eliminated the labor-intensive work of vaccine inventory, delays in shipping and up-front costs of buying and stocking vaccines. As an independent physician group -- that is HUGE. VaxCare is everything they advertised and more. We consider vaccines a very needed part of our patient's care -- but it isn't a revenue driver. So the fact that we can also get paid for administration, but not have to purchase the vaccines out of our budget - has been practice changing. I highly recommend this to every medical practice.
Pros:
So easy to implement and use on a daily basis -- which means we can administer vaccines to patients with with ease and confidence in a timely manner.
Cons:
No complaints - works great and their recent upgrade is even MORE user friendly.
VaxCare Corp. Response
5 years ago
Thanks! We're also excited about the latest update. A lot more to come!
I recommend Vaxcare to any PCP office
Comments: Excellent alternative to carrying vaccines in house either as a replacement of having inventory by clinic or as a new service/income if not offered by practice.
Pros:
Integrates to our EMR system, keeps track of inventory, vaccines are purchased by Vaxcare no cash flow cost for clinic. We receive payments for administration. Real time insurance verification and coverage.
Cons:
Product has been improved since we started. Still needs functionality to allow clinic to select if self pay, partner bill or insurance (used to be available). Having to send messages to Vaxcare to inform of these is time consuming and not practical. Would like to see more coverage for other carriers besides Medicare Part D.
Recommended HIGHLY to any office wanting an affordable immunization solution
Comments: Overall, VaxCare has allowed us to reach a under-served population in our community. The private insurance and high-deductible individuals are able to choose between billing their insurance or just choosing the self-pay option and saving themselves some money. Also, we are able to provide immunization services to schools and long term care facilities on a large scale basis with ease of the School Cares portal and easy take and go hub.
Pros:
VaxCare is a quick, easy to learn software/program. Their support staff make sure you are ready to operate before going live and are there if needed every step of the way. My office has 11 staff that directly interface with the program and they range on all levels of technicality, but no one has any issues with operating VaxCare software due to its ease of access.
Cons:
There can be a lag between devices (computer & the hub) if your internet isn't high speed. This is f no fault to VaxCare, but can be a little frustrating during clinics where you are doing 300+ shots in one day.
VAXCARE IS A MUST!
Pros:
Easy to use, verify patient insurance coverage, bidirectional to GA Immunization Registry
Cons:
Nothing; I do not have to purchase vaccines
VaxCare Corp. Response
3 months ago
Hi Jonathan! Thank you very much for your review and continued partnership - we appreciate your feedback!
Best partner for Vaccines
Pros:
The ability to vaccinate patients of all ages and demographics with a risk free knowledge that the vaccine will be covered and the patient is aware of any up front costs before being vaccinated. It is super easy to use and is phenomenal in maintaining inventory, tracking discrepancies and makes the overall management of vaccines so easy. The staff are so very helpful and friendly and always willing to answer any questions, no matter hot trivial they may appear.
Cons:
Nothing that readily comes to mind. it is so user friendly.
Easy process
Comments: Vaxcare has really been great for our small clinic. It takes the billing out of our hands.
Pros:
It is very user friendly; easy to keep track of our vaccines
Cons:
Running Medicare- and it's not even a big deal- it takes time to run patient's Medicare and then have to have the patient sign for it as well
VaxCare Corp. Response
3 months ago
Hi Megan! We are glad that we have been a great solution for your clinic. We understand that Medicare does take time to run - we value your feedback on this matter. Thank you again for your review and continued partnership!
Vaxcare Hub
Comments: We were on the fence about moving our entire private vaccine stock to a vendor. We give anywhere from 400-600 vaccines a week. Once we made the decision to move vaccines to Vaxcare it was almost a relief of how easy it was to use and how inexpensive using Vaxcare was. Best decision made for our private vaccine stock.
Pros:
Vaxcare is a simple and easy way to enter and document vaccines as well as capture vaccine eligiblity
Cons:
The Hub can sometimes be slow when scanning a vaccine, we are on the lookout for the new Hub that should be coming out soon and is expected to have better scanning features.
Vaxcare is an awesome tool!
Comments: My experience with VaxCare has been nothing but top notch!
Pros:
We are able to provide risk free vaccines, the VaxCare system is so easy to use and provides us real time vaccine coverage which has increased the number of vaccines we give, easy inventory management, and the support team is promptly responsive, knowledgable and efficient in answering questions or solving issues.
Cons:
Can't think of anything I don't like about it.
Great company!
Comments: We have worked with VaxCare for over 10 years and I've never had a problem that wasn't easily resolved.
Pros:
VaxCare is very easy to work with. They keep our vaccine stocked without delays. It is great to be able to offer private insurance vaccine without the hassle of becoming a provider and billing the insurance companies.
Cons:
Sometimes their website is slow with eligibility checks, creating a longer wait for some patients.
VaxCare Corp. Response
3 months ago
Hi Lisa! Thank you so much for your review and for 10+ years of partnership. We are glad that VaxCare has been an easy and beneficial program for you.
Highly Recommend.
Comments: Great! The communication is excellent. I love the reminder emails we get when it's time to order; It helps our practice stay on track. Especially with the Forecast feature. It keeps us prepared for cold and flu season.
Pros:
Ease of use. The layout of the website is simple and communication is great.
Cons:
The website periodically won't load when toggling between menu options.
VaxCare Corp. Response
2 months ago
Hi, Laurel - Thank you very much for your feedback! We are happy to hear that you have had a great experience with us and that we are able to keep your practice on track!
Director of managed care, medical assistant supervisor
Comments: I had the best experience with vaxcare no issues
Pros:
super easy to you the system. I truly enjoy using the system
Cons:
nothing everything works great, I have no issues
VaxCare Corp. Response
3 months ago
Hi Herlinda, thank you very much for your review and continued partnership! We appreciate your feedback!