VXTracker

VXTracker Reviews

by Telarus

Software Review

Reviewed on 14/06/2011
Hanibal C.
Sr. Telecom Engineer
Reviewer Source 
5/5
Overall
5/5
Ease of Use
Features & Functionality
5/5
Customer Support
Value for Money

Comments: From a compliance perspective, the most important thing is to capture the call data. VXTRACKER has never let me down whenever a request to search for a call has been requested. As an administrator, naturally we wish for one place to manage all your applications with the PBX data. With that being said, VXTRACKER user interface does make it real simple to change relevant extension data (name, Department, Cost Center, etc). The ability to give users access to their Departments and identify roles is very useful and widely used in my company. Overall, I am very pleased with the product and the support that I receive whenever I am challenged with a task.

Pros: -easy interface for end users to manage team member calls
-with Avaya integration, every extension calls is identified, including newly created ones, the moment the first call is made.
-excellent alerting for 911 calls to a group of email address
-ability to create your own emergency alerting and generate an email to a group
-Can upload your companys Org Structure
-Can give labels to any number, meaning you can tag an external number with a name. For example (626-XXX-XXXX is John Smith).
-lots of options to Filter the CDR data in order to customize your reporting needs
-simple scheduling and delivery of reports.
-once logged in, the Dashboard can be customized to show you data important to you: longest calls, 411 calls, after hours calling,trunk group usage, etc.

Cons: - if an Avaya shop, you must add each extension to the INTRA-CDR Table in order to capture station-station calls. This is an Avaya flaw in my opinion, not application.
-wished for a tighter integration between PBX and application in order for any changes to an extension to reflect in application.