HubSpot Service Hub

Reviewed on 01/07/2019
Julia T.
Marketing CRM Coordinator
Law Practice, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source 
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: The service hub allows you to focus on areas that require your expertise, while allowing you to use HubSpot to organize your marketing goals and strategies. They make it so much easier to meet client expectations and stay on top of marketing trends.

Pros: HubSpot is a user-friendly application that is easy to navigate and with a platform intuitive for users. The service hub makes it a simpler process to connect with clients and follow up ticket tracking. There are three parts to the hub: client feedback, tickets for a help desk experience, and knowledge base to provide resources for clients.

Cons: It's available only through the upgrade to service professional and not currently available through our Enterprise subscription.

Hubspot Service Hub allows us to easily track tickets and customer profiles.

Reviewed on 20/01/2019
Verified Reviewer
Customer Support Specialist
Computer Software, 13-50 Employees
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Creating tickets in Hubspot is super easy! You can create them right from an email or chat that has come in. You can add in different boards and deadlines for each ticket. Customer support made it easy to setup and understand. Any emails, chats, phone calls, tickets, etc. are all accessible when you are on a customer's profile.

Cons: I don't really have anything negative to say about this software! The only thing is it can be pricey for smaller businesses but it's worth it.

Great Product

Reviewed on 26/03/2019
Verified Reviewer
Creative Director
Graphic Design, 2-10 Employees
Used the Software for: Free Trial
Reviewer Source 
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
Customer Support
2 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Hubspot succeeds in pulling together everything you need to manage your customers and run your business

Cons: A little complicated and duanting, but the sales people are happy to help.