HubSpot Service Hub Reviews
Reviewed on 01/07/2019
HubSpot Service Hub
Comments: The service hub allows you to focus on areas that require your expertise, while allowing you to use HubSpot to organize your marketing goals and strategies. They make it so much easier to meet client expectations and stay on top of marketing trends.
Pros: HubSpot is a user-friendly application that is easy to navigate and with a platform intuitive for users. The service hub makes it a simpler process to connect with clients and follow up ticket tracking. There are three parts to the hub: client feedback, tickets for a help desk experience, and knowledge base to provide resources for clients.
Cons: It's available only through the upgrade to service professional and not currently available through our Enterprise subscription.
Reviewed on 20/01/2019
Hubspot Service Hub allows us to easily track tickets and customer profiles.
Pros: Creating tickets in Hubspot is super easy! You can create them right from an email or chat that has come in. You can add in different boards and deadlines for each ticket. Customer support made it easy to setup and understand. Any emails, chats, phone calls, tickets, etc. are all accessible when you are on a customer's profile.
Cons: I don't really have anything negative to say about this software! The only thing is it can be pricey for smaller businesses but it's worth it.
Reviewed on 26/03/2019
Pros: Hubspot succeeds in pulling together everything you need to manage your customers and run your business
Cons: A little complicated and duanting, but the sales people are happy to help.