---
description: Get detailed information about respond.io and how it can help you meet your business needs. Learn more about respond.io price, benefits, and disadvantages for businesses in Singapore.
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title: respond.io Pricing, Cost & Reviews - Capterra Singapore 2026
---

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# respond.io

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> Chats. Calls. All in one place. Respond.io helps B2C businesses connect with customers and close more sales, faster.
> 
> Verdict: Rated **4.6/5** by 52 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses respond.io?

Built for B2C brands using WhatsApp, TikTok \& more to capture leads, chat with customers, route messages, sync CRMs \& grow sales—all from one easy-to-use inbox.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 52 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: respond.io
- **Founded**: 2017

## Commercial Context

- **Starting Price**: US$99.00
- **Pricing model**:  (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Arabic, Chinese, English, French, German, Indonesian, Italian, Japanese, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Autoresponders
- CRM
- Chat/Messaging
- Chatbot
- Email Management
- Interaction Tracking
- Lead Distribution
- Lead Qualification
- Mobile Access
- Multi-Channel Communication
- Offline Form
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management

## Integrations (11 total)

- ActiveCampaign
- Google Sheets
- HubSpot CRM
- Instagram
- Messenger
- Pipedrive
- Slack
- Telegram
- Viber
- WooCommerce
- Zapier

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Conversational AI Platforms](https://www.capterra.com.sg/directory/31596/conversational-ai-platform/software)

## Related Categories

- [Conversational AI Platforms](https://www.capterra.com.sg/directory/31596/conversational-ai-platform/software)
- [Customer Communications Management Software](https://www.capterra.com.sg/directory/31002/customer-communications-management/software)
- [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software)
- [Conversational Marketing Platforms](https://www.capterra.com.sg/directory/31562/conversational-marketing-platform/software)
- [Customer Support Software](https://www.capterra.com.sg/directory/32315/customer-support/software)

## Alternatives

1. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Freshdesk](https://www.capterra.com.sg/software/124981/freshdesk) — 4.5/5 (3408 reviews)
3. [Salesforce Sales Cloud](https://www.capterra.com.sg/software/61368/salesforce) — 4.4/5 (18768 reviews)
4. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4072 reviews)
5. [LiveChat](https://www.capterra.com.sg/software/62194/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "Respond.io is a serious omnichannel platform for teams who care about structure and scale" — 5.0/5

> **Ryan** | *17 December 2025* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Respond.io is one of the most robust omnichannel messaging platforms I have used, especially for WhatsApp-first businesses. The biggest strength is how well it handles complex, real-world conversation flows across multiple channels, teams, and outlets without becoming fragile.

The workflow automation is extremely powerful once you understand it, allowing us to build disciplined lead qualification, routing, follow-up, and escalation logic that actually works at scale. It supports serious CRM-style thinking rather than just basic chat replies.

Another standout is how well respond.io integrates with external systems like CRMs, booking tools, webhooks, and automation platforms. This makes it possible to design end-to-end systems rather than disconnected chat tools.

From an agency and enterprise perspective, the ability to manage multiple workspaces, roles, and now distinct AI and human agents is a huge plus. It is clearly built for businesses that care about structure, data quality, and long-term scalability.
> 
> **Cons**: Respond.io has a learning curve. It is not a plug-and-play tool for beginners, and teams without clear SOPs or system thinking can easily misuse it or overcomplicate their setup.

Some features and UI decisions evolve quickly, which is generally positive, but it can occasionally cause confusion for teams that rely on stable internal documentation. You need to actively keep your internal SOPs updated.

Pricing may feel high for small businesses if they are not fully utilising automation, integrations, or multi-agent workflows. The value really shows only when you design proper systems around it.
> 
> Overall, respond.io has been a foundational platform for building serious WhatsApp and omnichannel customer engagement systems. It is not just a messaging inbox, but a control layer for sales, support, and automation when used correctly.

We have successfully deployed it across multiple outlets, business units, and clients with strict role separation, automation rules, and performance tracking. It supports disciplined execution, which is rare in chat platforms.

Respond.io rewards teams who think in systems, not shortcuts. If you invest in proper setup, SOPs, and strategy, it becomes extremely powerful and reliable. For agencies and businesses operating at scale, it is one of the best platforms available today.

-----

### "Useful chatbot platform for leads retention" — 4.0/5

> **Viviane** | *17 September 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Multiple platform conversations (WhatsApp, Instagram) converged onto one single platform, with a bot to help me reply to prospects when I am busy with work/clients.
> 
> **Cons**: Inability to continue the conversation with prospect after certain time lapse, and I require a 2-way communication with prospective clients who take time to consider their decisions.
> 
> It’s okay, value for money, useful so far in meeting my business needs. Can be improved with other features such as the ability to reopen conversation after time-lapse.

-----

### "Respond.io: A Game-Changing Platform for Centralized Customer Conversations" — 5.0/5

> **Harris** | *16 September 2025* | Retail | Recommendation rating: 9.0/10
> 
> **Pros**: I love how respond.io unifies all communication channels—WhatsApp, Facebook, Instagram, and more—into a single platform. The workflow automation and AI agent are standout features that make customer engagement seamless and efficient. Their customer support is also top-notch: fast, friendly, and genuinely focused on helping you succeed.
> 
> **Cons**: The pricing for Monthly Active Contacts (MACs) can feel high, especially for growing businesses. Also, the limited native support for Magento integration means relying on Zapier, which adds extra cost and complexity.
> 
> Overall, my experience with respond.io has been excellent. The platform is powerful, intuitive, and full of smart tools that save time and boost productivity. While there are some minor drawbacks around pricing and integration, the value it delivers in terms of automation, customer support, and centralizing communications far outweighs the cons. It has truly streamlined how we manage conversations across multiple channels.

-----

### "Good product, poor support" — 1.0/5

> **Joel** | *13 March 2026* | Real Estate | Recommendation rating: 1.0/10
> 
> **Pros**: It's a good platform with a lot of useful features. The AI Agents are more effective than many of the competitors we tried.
> 
> **Cons**: We lost 3 months trying set it up due to integration failures on calling. Respond.io support is managed by a team inbox of nameless people. There is little ownership off issues or proactivity. After 3 months of back and forth with the telco provider and Respond, we finally got a fix. We asked for a full refund on the downtime, as the product was unusable, and Respond rejected the request. If you're looking for a fast setup and good support, Respond.io might not be the best fit.
> 
> Sadly a very poor experience, even though it's a good product. It cost us months to set up, and a vast amount of wasted time in the process, whilst they refused to pause or refund billing during the time.

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### "Fantastic industry leader that does it all." — 5.0/5

> **Kim** | *16 September 2025* | Health, Wellness & Fitness | Recommendation rating: 8.0/10
> 
> **Pros**: Respond.io has a great balance between structured and flexibility, to be able to set your company's account up to suit your needs. 
It is very easy for us to onboard our staff quickly, and the mobile app helps a lot. 
Between the community support, the canny.io board and the support received via Respond's WhatsApp channel, we've always been in good hands - and have had the proper escalation facilitated in unique cases. 
They are always working on improving the product - we've been a client for the past 2 years and it looks a lot different than when we signed up initially. All the build seems to be client-led, given that we can log requests and vote on them via Canny.
> 
> **Cons**: Sometimes, the data in certain client fields just clear without explanation. We've had to make provisions to cater for this. 
The fields on the sidebars don't allow for formulae/calculation and have a limited amount of text you can use.
> 
> Overall, fantastic. We've been able to scale our business and grow from strength to strength with Respond.io as the backbone for our WhatsApp-based health support product

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