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About PayPal

From payments to credit to fraud protection, PayPal Commerce Platform helps you meet your customers where they are.

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Pros:

There are some good advantages to having a paypal account and can make it worth the money. One of the best things about paypal, is the ability to be able to use paypal to buy things online.

Cons:

The most frustrating experience is recently I had a dispute and I could not see the dispute details in the app and had to login via the browser.

PayPal ratings

Average score

Ease of Use
4.6
Customer Service
4.3
Features
4.6
Value for Money
4.5

Likelihood to recommend

8.8/10

PayPal has an overall rating of 4.7 out 5 stars based on 25,295 user reviews on Capterra.

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Filter reviews (25,295)

Oksana
Oksana
HR Consultant in US
Verified LinkedIn User
Accounting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Reliable and convenient tool for handling both personal and business transactions

5.0 4 weeks ago New

Comments: PayPal has been a reliable and convenient tool for handling both personal and business transactions. While the fees can add up in some cases, its security features and ease of use make it a top choice for online payments.

Pros:

Convenience and extensive acceptance. PayPal allows me to make purchases, send money, and receive payments quickly, both domestically and internationally. Its buyer and seller protection policies offer a sense of security, especially for online transactions. The platform’s integration with various websites and apps is seamless, making it easy to use almost anywhere.

Cons:

Fees associated with certain types of transactions, especially for currency conversion and receiving business payments. Additionally, the customer service experience can sometimes be slow or challenging to navigate if there are account or payment issues.

Anonymous reviewer
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great overall, with little room for improvement.

4.0 last month New

Comments: Overall I really like PayPal and am nit-picking to find things I like least. Overall it's been great both personally and professionally.

Pros:

I like having a debit card specific to this, because that's where I store our businesses funds like a checking account. I like the ability to create and accept payments for invoices. I also like that I can use PayPal for personal transactions just like Venmo or Zelle.

Cons:

I wish their UI were better. Certain features seem challenging to find or access. Specifically the add a payment or add money feature. I wish they'd use intelligence to learn what I use most and bring that to the front of the dashboard.

Grace
Volunteer in Australia
Religious Institutions, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

PayPal Review by G.Njoroge

2.0 4 weeks ago New

Comments: I send and receive small bunches of payments online.

Pros:

Four years ago my account was limited and it had some balance which I received via F&F. Luckily, the only thing I like is that last year I created another account which is working fine, although I use Payoneer more than PP.

Cons:

Limiting account without a notice was one of the downsides which I experienced on PP.

mohamed
mohamed
electrical and Instruments Engineer in Egypt
Verified LinkedIn User
Maritime, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Convenient and Reliable, But Fees Can Add Up

5.0 3 months ago

Comments: My overall experience with PayPal has been positive. It’s a reliable and widely accepted platform for online payments, though occasional fees and account holds can be a drawback for frequent users.

Pros:

I like PayPal’s convenience and wide acceptance. It offers secure transactions, quick payments, and seamless integration with many online stores, making it easy to manage finances globally.

Cons:

PayPal’s fees for certain transactions can be high, especially for international transfers. Additionally, account holds or disputes can be frustrating and take time to resolve.

Justin
Teacher in US
Primary/Secondary Education, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use payment method

4.0 2 months ago

Comments: I have had an overall positive experience. I wish it was a little more clear how they secure payments in situations where a scam or phishing may be involved. Because it's primarily an online source of payment, this seems like it would be important.

Pros:

I like how ubiquitous this software is and it is easy to use.

Cons:

I don't like some of the ways that it links payment methods. I wish it would more freely connect to gift cards and other payments in a more "wallet" like way. I also wish it had some more Venmo like features for personal payments.

Steve
Owner and Chief Bottle Washer in US
E-Learning, Self Employed
Used the Software for: 2+ years
Reviewer Source

PayPal-It's Been a Long Great Trip

5.0 2 months ago New

Comments: Since 2006, both PayPal and my business have gone through changes, and both of us have had good and bad changes. PayPal has changed for the good (so have I, but this is not about me) and sometimes it is a hassle to learn these changes but that is just part of the business.
Overall, like any long-term relationship, there are ups and downs; luckily for me, the downs are short, and the u[ps are long.

Pros:

Reliability is at the top of the list. PayPal as been around as long as I've been doing business online.

Cons:

Listing something of a Con with PayPal is difficult because everything I think of turns out to be 'operator error' and has little to do with PayPal itself. I am sure there are negative points to any system that holds onto your funds, but so far (since 2006), I have not encountered any. <knocks on wood>

Phil
Phil
Sole trader in UK
Verified LinkedIn User
Apparel & Fashion, Self Employed
Used the Software for: 2+ years
Reviewer Source

PayPal the original and best online payment handler.

5.0 2 months ago New

Comments: I've used PayPal for decades and always found it very safe and reliable.

Pros:

Very easy to use and integrates well. Fair dispute handling and buyer/seller protection.

Cons:

The interface is not very intuitive. Things are hard to find.

Beryl
Beryl
Founder and CEO in US
Verified LinkedIn User
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

PayPal has evolved with the times

5.0 2 months ago New

Comments: I have been using PayPal for many years, for both personal and business matters. PayPal has evolved over time and made it's features and function more user friendly. PayPal is simple to use and can help you save time.

Pros:

PayPal is really easy to use for business and personal matters. And they have great online and mobile options, with a lot of functionality built into the platform.

Cons:

As a user it's not always clear when you are paying via PayPal versus paying with a credit card. I would like something to confirm PayPal payment versus going through a credit card.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Tried and True

4.0 2 months ago New

Comments: I have been using it for years, never had any major issues. I like having the extra layer of protection when making online purchases.

Pros:

Great customer service, but it is a bit slow

Cons:

Not enough platforms accept PayPal for payment

Nirav
Nirav
Control System Integrator in India
Verified LinkedIn User
Electrical/Electronic Manufacturing, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Best in the segment

4.0 2 months ago

Comments: Overall it's pretty easy to use and they provide encryptions as well. I like auto payment option so it's pretty useful platform.

Pros:

Its quick and simple to make payments. PayPal is Authentic software.

Cons:

Sometimes it's difficult to contact customer support.

Micah
Owner in US
Food Production, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Paypal is horrible

1.0 9 months ago

Comments: Very horrible and theyre the worst pay company ive ever had the displeasure of dealing with. Their ceo is a fake and liar too.

Pros:

I like that they atleast guve you screenshot able evidence so later i have the proof on court even if they delete the account.

Cons:

They steal money and hold business funds under the guise of security but allow money laundering by other means for non-vetted accounts while they punish the business ones.

Marcia
Rustic Things in US
Verified LinkedIn User
Arts & Crafts, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Paypal Platform

3.0 4 months ago

Comments: My overall experience with PayPal is more frustrating to me then satisfied. Paypal does have many restrictions and verifications on their platform, which is good, but when you continuously get denied moving your own money it becomes very frustrating.

Pros:

I like Paypal's platform the most. The mobile app is easy to get around, options to buy and sell Bitcoin, add multiple debit cards in one place, earn cash back and rewards from different merchants and several others options to choose from.

Cons:

What I dislike the most about Paypal is their approach to keep your account verified, authenticated, and protected is so extreme, it enables you to access or move money in your account. Paypal will also put a hold on your account for months at a time if they assume you are selling an item on the platform, leaving you unable to access your money until the hold is lifted.

Ben
Manager in UK
Computer Software, Self Employed
Used the Software for: 2+ years
Reviewer Source

Great payment provider, could do with more methods though

4.0 6 months ago

Comments: My overall experience with PayPal in the 10+ years I have used them has been good, as my main source of income is with PayPal where I can accept card payments and PayPal balance payments. I will continue to use them for as long as they remain one of the best payment merchants in the world.

Pros:

I love that PayPal is very easy to implement and has a great amount of API features, scripts, and its own balance so you can import funds from elsewhere such as your bank or have money sent to you without the need for a bank, PayPal is widely accepted in multiple countries and is currently the most used payment method, especially for automation, on my whole website.

Cons:

I wish PayPal would accept more payment methods such as Bitcoin, decrease their chargeback fee and allow more countries to use them. I hope their support can improve slightly as well as most of the time they do not understand my query or give an irrelevant solution.

Diego
patron in France
Verified LinkedIn User
Wholesale, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

There is nothing better

5.0 7 months ago

Comments: Overall it is an excellent application or site to be able to manage your expenses and see your history. In fact, it is used to administer your expenses much more easily than on other services.

Pros:

In truth, the only thing that bothers me is the slowness of 30% of their functionality or service and the difficulty of adding a bank card to the Paypal account.

Cons:

What I like is the ease of use that Paypal offers and especially the fact that it offers lots of features that are just as useful as the others

Destiny
CEO and Designer in US
Design, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A decent payment processing solution with some drawbacks

4.0 7 months ago

Comments: I think overall PayPal is okay, but many of the issues I've had, had the potential to turn into a lot bigger issues. I would say it's probably no longer the best option for payment processing.

Pros:

They have one of the shorter wait times for payouts/balance transfers compared to other platforms I've used. Many people are familiar with them and many companies/organizations still use them which often lends itself to an easier check out process. I like that it has pay later options for my clients.

Cons:

Paypal was once one of the most trusted and secure payment processors, but there have been many points of failure over the years and I am not as confident about it as I once was. I have previously had some issues with fraudulent purchases made using my account. In my experience their customer service has not been the best often because of language barriers leading to my concerns not being understood/addressed. I don't like how difficult it is to change the settings so that non-PayPal users can make payments using PayPal. The buyer-protection is not great either, I purchased a product that was misrepresented in the photos and description and even when I couldn't get a hold of the company to go through with returning it, PayPal would not grant me a refund. The same thing happened when a company that was going out of business kept recurring charges going even though they were no longer providing me the service and hadn't for months, I sent PayPal all requested documentation and they didn't refund me or remedy the issue at all.

Shonda
CEO in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

This Company is Commiting Insider Fraud and Scams From the Fraud Department

1.0 9 months ago

Comments: Without a doubt, PayPal Credit's Fraud Department is behind the mass scams going on with clients' accounts. Just like most of the others who have left feedback, money has come up missing, and I caught them lying about it from the beginning. I put money into an online wallet, which they returned within two hours; I hadn't bought anything with it, and it was simply for future work. I confronted them right away about the missing money in August, and they said I had reported it as fraud, which was a complete lie. I have proof. I immediately said that I never claimed it was fraud; someone at PayPal Credit did. I began to ask for proof of me reporting it as fraud because I could have withdrawn it. That's when they admitted on three occasions that someone from the Fraud Department performed the return. Then, they would claim I did, then they would claim they did. Now again, they are claiming I did and had bought something with it. However, I don't believe they contacted the company because you don't purchase when you put money in the wallet. You add money to your wallet and then decide to purchase, so what they were saying didn't add up. The other company provided a refund number, saying they refunded it right away in August. I have eight official letters from them confirming it was returned, and PayPal Credit is falsely claiming they didn't and kept it for products I received, which is not true at all. The way they described why they kept the money doesn't make sense in terms of how this company does business. They kept telling me to talk to the other company, sending me in circles. Not to mention, I never requested the money to be returned; the PayPal Credit Fraud Department did, and now it's lost. I shouldn't be responsible for it; they initiated it. I have official correspondence where I'm telling the company I never requested the money be taken out of my wallet in August. Come to October 7, 2023, they had made a new account and forwarded the $1,227.00, making me pay for it. It's crazy how the money I caught them lying about ended up missing and, months later, was forwarded to my account. Now, they are making me pay for something they did in the first place. Not only do I have to pay for the missing money that they returned, but now they are also making me pay interest on it. I filed official police reports and contacted the Better Business Bureau. The Fraud Department is pocketing all this money; it's clear to see, with all these similar stories of PayPal Credit creating new accounts without clients' permission or knowledge, forwarding balances, pretending not to understand anything you're saying, spinning you in circles, and making up stuff that doesn't make sense. Too many of us are experiencing money just disappearing. It's going somewhere into someone's pocket, which isn't fair to us as consumers. Be very aware of the scams and fraud being committed by them and use caution.

Pros:

Nothing at all anymore because they are untrustworthy.

Cons:

They are stealing mass consumers money. They will create new accounts and request for your money to be returned without permission, then say you did it, then the money will come up 100% missing, after they were caught lying in the first place. They will then make you pay back the money, that they clearly stole from you back and interest too.

Serene
Head of Production and Development in UK
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

What I Know About PayPal Payment Gateway

5.0 3 months ago

Pros:

PayPal allows me to send and receive payments instantly from any corner of the globe. The best part is that it allows users without account to make payments outside PP through credit cards.

Cons:

My account was limited late last year but it was reinstated after a long debate with customer support.

Niel Winston
Niel Winston
Remotask in Philippines
Verified LinkedIn User
Computer Networking, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Paypal review

5.0 6 months ago

Comments: I AM VERY VERY VERY VERY HAPPY AND SATISFIED THAT PAYPAL IS MY PARTNER SINCE I WORK ON ONLINE JOB I LOVE PAYPAL I RECOMMEND IT TO EVERYONE LESS HUSTLE AND VERY SECURED

Pros:

I like paypal since i worked on remotasks paypal is my partner of transacting my payouts and easy to use less hustle and very secured putting saving youre money on paypal I RECOMMEND PAYPAL TO EVERYONE☺️

Cons:

I like paypal since i used it i have no words for paypal it helps me a alot THANK YOU PAYPAL☺️💰

Skyler
Freelance Social Media Specialist in US
Marketing & Advertising, Self Employed
Used the Software for: 2+ years
Reviewer Source

Perfect Invoicing platform!

5.0 last month New

Comments: Since I discovered PayPal invoicing, I have used it exclusively for all my invoicing needs. It's straightforward and I love that you can duplicate your same invoice template to use at a different date or set up recurring billing. I've used both!

Pros:

I love PayPal for invoicing because it's free. The Invoice is also simple to fill out and easy to share to your client/customer.

Cons:

PayPal does take a small fee for invoicing but you can use it as a deduction on your taxes if you're using it for business purposes.

Jonathan
Chief Operations Officer in UK
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Why Pay with PayPal

5.0 2 months ago

Pros:

PayPal protect sellers and buyers against fraud which is one of the best aspects so far. Additionally, PayPal charging fee is friendly compared to alternatives such as Payoneer.

Cons:

I 💯 % lack any aspect which I can term as a flaw at the moment.

chaloem
Business owner in Thailand
Banking, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

PayPal online

5.0 last year

Pros:

Get the desired payment, in reality it will be better.

Cons:

splendor Errors in use in various activities

John
School Principal in Australia
Consumer Goods, Self Employed
Used the Software for: 2+ years
Reviewer Source

Excellent support by Paypal

5.0 2 months ago

Comments: I purchased a coin through ebay for over $3,000 which turned out to be fake.
Ebay did not want to know but Paypal investigated and refunded my purchase including postage, in full.
So very appreciative.

Pros:

The protection that Paypal provides to buyers.

Cons:

Happy with all aspects of Paypal. Now always use Paypal.

Bennaire
Bennaire
Editor in US
Verified LinkedIn User
Professional Training & Coaching, Self Employed
Used the Software for: 2+ years
Reviewer Source

It's okay. But,...

3.0 4 months ago

Comments: My experience with PayPal was for using it to collect payments from clients of my resume writing business. I also used it for personal sending and receiving of money from friends and family.

Pros:

I like the ability to send branded invoices through the app to clients.

Cons:

I don't like the fees they take from money being paid for services rendered.

Bourawi
Administrative assistant in Tunisia
Financial Services, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Bourawi jedid

5.0 3 months ago

Comments: My overall experience with PayPal is
Generally PayPal is an effective item that covers an excess, with its quick, adaptable and secure highlights. In spite of a couple of setbacks, it's a great Item.

Pros:

PayPal is a quick, secure method for paying on the web. We assist you with making buys at a huge number of online stores across in excess of 200 worldwide business sectors - all without the issue of changing over cash first. It's allowed to pursue a record and download our application to send and get cash.

Cons:

PayPal Least and Most extreme Cutoff points for Ordinary Exchanges. Typical PayPal accounts have a base exchange measure of $0.01 and a most extreme exchange measure of $4,000. You can likewise pull out up to $500 from a financial balance each month.

Anja
Dispatcher in Serbia
Consumer Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Paypall experience

5.0 6 months ago

Comments: I've been using it for sime time and for now it's a great methot to hamdle transactioctions.

Pros:

Fast and wirelless. When you use paypall you can receive or send money all over the worls with couple of clicks. No standing in lines or going directly to the bank.

Cons:

When you need support it takes for ever for someone to anver and fix the issue.