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Google Forms Reviews

4.7 (10,900) Write a Review!

About Google Forms

Survey builder application that allows one to create customizable forms that could be shared among sample using a web URL.

Learn more about Google Forms

Pros:

Google Forms is a great tool that you can use to get any kind of data collected from work freinds or community.

Cons:

There are no templates for questionnaires and surveys. No branching and no logic skipping.

Google Forms ratings

Average score

Ease of Use
4.7
Customer Service
4.4
Features
4.4
Value for Money
4.8

Likelihood to recommend

9.0/10

Google Forms has an overall rating of 4.7 out 5 stars based on 10,900 user reviews on Capterra.

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Lois
Lois
Copywriter in Cyprus
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Free, easy, not perfect, but good for basic needs

4.0 last month New

Comments: Overall it's my go-to form maker - it's free so it's pretty hard to go wrong!

Pros:

It's great that it's free. Also, it's well-recognized which I'm sure impacts trust and therefore response rates. It's also quick and easy to implement, even if you've never used it before.

Cons:

There's not a huge amount of wriggle room when it comes to customizations which can be quite limiting... also, while it's useful to have it within the Google suite of products, there seems to be endless problems with it randomly switching between Google accounts which is infuriating and clunky

Esther
Business Planning Analyst in Canada
Government Administration, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Google forms Review - Benefits & Limitations

4.0 last month New

Comments: I admire the fact that I can customize my questions and have multiple team members collect data real-time but I think it will be more efficient being able to deploy forms remotely - especially to areas with limited internet connectivity. Its templates come in handy in gathering feedback and rolling out internal surveys.

Pros:

One feature I like most about using google forms is its seamless integration with Google Workspace and apps such as the google drive, calendar and sheets. This helps me stay organized!

Cons:

When rolling out large marketing surveys, I find using google forms limiting. For instance it currently lacks advanced options like in-depth branching logic, which in most cases I need for complex client and project surveys. Unlike other products such as ODK and Kobo survey tools, google forms is heavily dependent on internet access, making it difficult to deploy field surveys - which I need most times for field assignments. Think again if you need this tool for offline data collection!

Nathan
Director of Operations in US
Professional Training & Coaching, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Good free option, but there's better out there.

3.0 4 weeks ago New

Comments: It's useful, but we've had to rely on other software to make up for the shortcomings.

Pros:

It's a free easy solution that allows any team using the google suite to pair a survey to a spreadsheet.

Cons:

It's not super adaptable. It only has it's basic features

Kerrissa
Program Coordinator in Canada
Entertainment, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Google Forms Review

5.0 2 months ago

Comments: My overall experience with Google Forms is positive. I use it on a daily basis at work for registration programs. It's easy to track information

Pros:

Google Forms is user friendly. It is very simple to locate editing options.

Cons:

I do not like the lack of aesthetic templates available. How the questions are displayed at times can lack professionalism for businesses who uses their platform.

Joy
Communications and Events Officer in UK
Nonprofit Organization Management, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Easy to use and nice visual format for results

5.0 2 months ago

Comments: Google Forms is a really easy option for basic surveys. I like how it integrates into other Google products such as Google Sheets so we can do our own additional analyses of the data

Pros:

It is really easy to set up a simple survey and see the results in a visual format

Cons:

I wish there were better options for exporting the results into a separate document. The formatting of some multiple-option questions can also be difficult to read on mobile devices.

Verified Reviewer
Verified LinkedIn User
Management Consulting, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Google Forms is a Great Resource

4.0 2 months ago New

Comments: Overall, I like the features and functionality of Google Forms

Pros:

I like the feature that allows you to keep a record of all of your responses. You have the ability to create a graph of the responses. You also have all of your forms in one area.

Cons:

What I like least is that when you print the document, and you want to print only on one page, you have to change the settings with each printing. The printing is also very small and sometimes hard to see the content.

Jordan
Owner and Director of Lacrosse in US
Health, Wellness & Fitness, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Great for Year One Business

4.0 last month New

Comments: Google Forms got my business up and running quickly. I was already familiar with the Google suite of software so it was very intuitive.

Pros:

If you’re just starting out, Google Forms is a cost effective way to collect data easily and quickly.

Cons:

It felt a bit limited when you tried to collect payments. The submission dashboard also required a second click to get it in a spreadsheet format.

Verified Reviewer
Verified LinkedIn User
Education Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Perfect Survey & Formative Assessment Tool

5.0 2 months ago New

Comments: I use Google forms regularly for events, educational programs, and curriculum surveys.

Pros:

Quick and easy to create surveys and submission forms

Cons:

I'd love to see more customization options for branding

Lucas
Project manager in US
Education Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

A great, free default form builder–just not spectacular

4.0 last month New

Comments: We have used Google Forms internally, to get quick answers from our team and students, as well as externally, to solicit feedback from customers. We have used it extensively as the check-in tool for a training program.

Pros:

Google Forms just works. It always loads quickly, functions reliably, and connects easily to Google Sheets.

Cons:

The featureset here is relatively basic. I wish for more question types and stylistic modifications. And because it is so ubiquitous, it looks like everybody's free form builder. It doesn't boost your brand image.

Justin
Teacher in US
Primary/Secondary Education, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

A Teacher's Best Friend

5.0 2 months ago

Comments: I have used it for years to administer tests and quizzes, hold student surveys, and to collect data for student projects.

Pros:

Google Forms lets me do everything from survey students to test them. It's fantastically flexible, user friendly, and versatile.

Cons:

I wish the plug ins / extensions worked more regularly and that there were more available.

Kayla
Communication and Speech Coach in Spain
E-Learning, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

A practical tool for small to medium-sized businesses

5.0 7 months ago

Comments: This is a simple, easy-to-use solution for small businesses ready to implement surveys and forms into their work without generating more business expenses.

Pros:

Google Forms is a free solution for businesses that want to be efficient with their software expenses. I can send surveys and get contacted by quality leads without needing to learn to use other software such as Airtable or SurveyMonkey.

Cons:

There are few design options, so if branding is a big part of your professional online presence you may need to go to a paid software for this.

Aline
manager in Japan
Management Consulting, Self Employed
Used the Software for: 2+ years
Reviewer Source

Efficient Data Collection and Analysis

5.0 9 months ago

Comments: My overall experience with Google Forms has been overwhelmingly positive. It's an incredibly versatile tool that I've used for a variety of purposes, from creating surveys and quizzes to collecting data and organizing events. The user-friendly interface makes it easy to create and customize forms quickly, even for someone with minimal technical expertise like myself. I appreciate the flexibility of being able to choose from various question types, themes, and layouts, which allows me to tailor forms to suit specific needs and preferences. The seamless integration with other Google Workspace tools like Sheets and Drive has been invaluable for streamlining data management and analysis. Overall, Google Forms has been a reliable and efficient solution for gathering information, collaborating with others, and making informed decisions.

Pros:

What I like most about Google Forms is how easy it is to use. The tool is incredibly intuitive, which makes it easier for both those creating and responding to forms. Furthermore, the possibility of preparing questions in different formats is very useful. From multiple-choice questions to open-ended questions and rating scales, Google Forms offers a variety of options to suit the specific needs of any survey or form.

Cons:

I am very satisfied with this tool; I honestly can't think of anything I don't like or wish was different. If I had to make a suggestion, perhaps it would be to include an option to add images or choose a background color on forms. This could add an extra touch of personalization and creativity.

Reha
Sales in India
Apparel & Fashion, Self Employed
Used the Software for: 1+ year
Reviewer Source

I can get poll & thoughts of my clients for FREE! Thanks to Google Forms!

5.0 9 months ago

Comments: All in all it’s a great platform to hold detailed surveys. Best way to get views on desired topics. And it’s FREE so can use as such as one needs.

Pros:

That it is FREE, easy to use, I can categorise my questions, set the font & theme according to the topic of the survey & make it fun for my respondents.

Cons:

They need to be updated as per recent times, outdated templates can be boring.

Archana
RPG Developer in US
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Google Form is very much helpful in real life.

5.0 6 months ago

Comments: Its very mobile friendly, I can use it in any device and it's ability to add images,videos makes my form more gorgeous therefore I recommend it. In group project we can collaborate with others on form creation and there are many creative ways to use Google Form.

Pros:

Google Forms really helps to collect valuable data and its going to be ta future of data collection. I really love how much time I can save by using this and it is increasing my productivity day by day.

Cons:

The limit of uploading time is so little and I cannot edit any photo here. No option to see if it's submitted properly or not.

Stephanie
Consultant in US
Airlines/Aviation, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Google Forms are great for all

5.0 last month New

Comments: Google Forms is a great tool. I have used it for our non profit. We have used it for basic orders for T-shirt to polling membership about their experience and ways to improve.

Pros:

I absolutely love the way you can customize a form for a specific purpose. I also love the way the responses can be captured in a sheet for analysis

Cons:

Sometimes there is a little trial and error about the type of question to use and how that data received. by the form is recorded in the sheet.

Elijah
CEO in US
Computer Games, Self Employed
Used the Software for: 1+ year
Reviewer Source

Google Forms is your next service for forms!

5.0 3 months ago

Comments: I personally enjoyed Google Forms. It was easy to setup and use right when I got it.

Pros:

Google Forms is a very easy way to send out and sumbit forms or any kind of application.

Cons:

I personally would have enjoyed it more if they would allow a more customizable layout and had a embed insertation so I can make sliders or unique answering forms.

Verified Reviewer
Verified LinkedIn User
Construction, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Product satisfaction poll

5.0 12 months ago

Comments: Wonderful. Google formis ease to use, user friendly and a best option to collect data easily.

Pros:

I appreciate Google Forms for its simplicity and versatility. Creating surveys is easy, and the variety of question types lets you gather information effectively. The real-time responses and straightforward sharing options make it convenient for both creators and participants.

Cons:

Google Forms is generally user-friendly, more advanced customization options or design features could be beneficial for certain specific needs.

Jill
Office Manager in US
Music, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Top Tier Tool

5.0 last month New

Comments: Absolutely love Google Forms! They are so easy to get going and the way it pulls information into spreadsheets is genious. We use these all the time.

Pros:

Easy to set up with lots of fun features to make them customizable. Love that it collects responses in a spreadsheet.

Cons:

Wish you could customize the design more.

Pritha
Associate Editor in India
Publishing, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

My review about Google Forms.

5.0 11 months ago

Comments: I am using this tool since 2016 and had great experience using this.

Pros:

Google Forms is my favorite tool whenever it comes to data collection, it's easy to use and have amazing features to create forms. I always use Google Forms whenever I need to collect opinion from other members about something.

Cons:

Google Forms is perfect tool. There is nothing to dislike about it.

Mary Grace
Dance Instructor in US
Entertainment, Self Employed
Used the Software for: 1+ year
Reviewer Source

Trusted and FREE!

5.0 3 months ago

Comments: It's great I love it so much. I also really appreciate the ability to save the information of the people who are filling out the forms it's so helpful in so many ways.

Pros:

It's free! This is such a great tool to use when gathering prospective clients, conducting surveys, etc! I use this tool almost daily to conduct my monthly scholarship applications; it is such an easy software to use on either end whether you are curating the form or filling one out.

Cons:

Sometimes the settings don't feel like they're in the right place; I'm still trying to remember where the option of turning off accepting answers is!

Matthew
Lead Pastor and Director in Canada
Philanthropy, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Google Forms Highly Recommended

5.0 2 months ago New

Comments: Generally very positive. It is free to the user, which is a big plus, and it gets the results that I need.

Pros:

Ease of use, intuitive flow. It is simple to navigate, easy to add graphics as desired.

Cons:

Anonymous forms are not truly anonymous. In my experience with my company, senior level staff are able to see what department comments are coming from, and with departments of even 8, it is not difficult to identify who has written anonymous comments.

Miracle
Software Project Manager in Ireland
Consumer Electronics, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Software Project Manager Review on Google Forms

4.0 7 months ago

Comments: Overall it was positive it's quick and friendly user interface made me keep coming back to it. Despite it's shortcomings it is still very useful for my job as a Software Project Manager.

Pros:

I enjoyed how easy the software was to use. I could make surveys in minutes which helped me to be time efficient.

Cons:

I disliked the customizable templates. They were outdated and were only useful for the situation they were made for e.g the event feedback template is not suitable for feedback on an app

Verified Reviewer
Verified LinkedIn User
Leisure, Travel & Tourism, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

The easiest way to create surveys.

4.0 7 months ago

Pros:

In my opinion, Google Forms is the most intuitive survey software I have used. It is so intuitive that I think anyone who can browse the internet, will encounter no difficulty learning to use it. Another strong point of Google Forms is collaboration. When creating surveys using Forms, it is easy to exchange ideas with my team via live comments, and the ability to track changes made to the form in real time.

Cons:

Customisation options on Google Forms is very limited , and Google Forms doesn't integrate with non-Google applications.

Verified Reviewer
Verified LinkedIn User
Computer Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Review google form

5.0 last year

Comments: Its good but need some improvements

Pros:

Graeting the questionsLinking with google sheets Add-one

Cons:

There is no matching between the questions

Verified Reviewer
Verified LinkedIn User
Electrical/Electronic Manufacturing, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

The best survey platform

5.0 9 months ago

Comments: Has always been useful for me. Both in my career and in my professional career

Pros:

It helped me to collect useful data to prove the viability of projects and ideas through the data

Cons:

It lacks of features to create a more creative and dynamic survey