17 years helping Singaporean businesses
choose better software
About ROUTEE
Omnichannel, Automation, Fallbacks available, Integrated analytics, Import data, Plugin Integration, Add forms, 24/7 Support
Pricing looks great but it would be good if it worked.
Examples did not Include VB.NET and some errors in JSON strings.
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Filter reviews (23)
Simple but not simpler
Pros:
The ease of use, the quality of services, the customer support and of course the low pricing.
Cons:
Open source projects (clients, SDKs, tutorials, etc) - But they have perfect and easy to read documentation.
Alternatives Considered:
One of the best SMS providers
Comments: I like Routee overall and will keep using it, at least for 'the-rest-of-the-world, but when I really need reliable messages, I prefer to deal with the mobile operators directly if possible.
Pros:
The prices are the cheapest and most reliable I could find for the country I target the most (Malta, EU) but it seems pretty cheap and reliable for other countries as well. It is as close as you can get to integrating directly with the operator
Cons:
On one occasion they promised a Direct route but in fact it was not. The messages to ported numbers were being lost and they said they fixed it after the fact but couldn't guarantee that it would not happen again. Support was fast but not enough for me to salvage the situation with my client.
Can't recommend
Comments: I was a satisfied user for several months but then suddenly Routee closed my account and did not let me export any my own data. They refused to provide/give me access to export my mailing lists or receipts.
Pros:
Easy to use. Software backend looks good.
Cons:
The attitude of customer service is really bad. They don't want to help at all.
AMD Telecom Response
4 years ago
We are very sorry to hear that. As you already discussed with our support team, Routee's policy is very strict when it comes to spam campaigns to ensure transparency and after our notice, you were fully refunded. At Routee we work 24/7 to provide a seamless and secure customer experience. Secure financial transactions and preventing spam campaigns to ensure the best possible deliverability are our top priorities. We operate with leading technologies designed with the aim of providing not only the best anti-fraud service on the market but also the possibility of continuously evolving the tools created to fight the main existing attack techniques. Our Security Operations Specialists conduct transactions and spam-rate monitoring for every client, and following notice, if a client does not comply with the company's policies, gets a full refund and we terminate their access.
Eshop Owner Routee Review
Comments: 4 years of Routee usage. Few or none problems at all. Easy to use.
Pros:
The loaded templates The option to send message to multiple people at once The custom sender ID (i put my business name) The good Routee customer service at Greece.
Cons:
In the loaded templates, when you type between the loaded message, if you stop for 1 sec, the cursor goes to the end of text. This is discomforting, many time you go back and forth.
FINANCE DIRECTOR
Comments: reliable for sure.
Pros:
Reliable in sending sms. it is very important in medical use.
Cons:
some times complicated. campaigns. function copy paste one by one not avialable. obliged to put country code in one by one sms
SMS Feature
Comments: People in the Insurance Industry needs to communicate with customers every day about contracts expiration dates. ROUTEE system helped in automating sending SMS messages. Made it easy and cost-effective
Pros:
Good Detailed Documentation and Examples
Cons:
Examples did not Include VB.NET and some errors in JSON strings
Routee sms gateway
Comments: positive. Definitely i recommend it
Pros:
it support all providers of Greece and Bulgaria low prices premade messages for customers full history and delivery report
Cons:
a bit complicated. Obviously the programmers don't have in mind the user but the functionality
I was a local supplier in Venezuela for them.
Comments: Very good experience, I would definitely be your local supplier in Venezuela.
Pros:
It is easy to use, communication is 100% online. Your support is excellent.
Cons:
The only inconvenience I had was when they paid our outstanding bills. It took more than 3 months to pay them.
Value for money
Comments: Very good overall experience. Highly recommended.
Pros:
Versatility Value for money Excellent customer service
Cons:
I would prefer a more spartan GUI, but this is subjective.
Easy to use
Comments: Excellent but for medium workload.
Pros:
Extremely easy interface and business process workflow.
Cons:
Lack of some important functionalities and features.
The most user friendly platform
Comments: It has been a great time using the platform.
Pros:
The platform is very well made and easy to use. The features are limitless and offer the end user a very good experience even for the non technical persons it is very simple.
Cons:
Have not found any up to now, the creators are upgrading it very often adding better and better features.
10/10 and A+ for ROUTEE
Comments: i give ROUTEE 10/10. Customer service great. I like ROUTEE overall
Pros:
Ease to use. I love to use this software.
Cons:
I'm using ROUTEE from last 2 year ,I notice few or none problem at all.
Good Product
Pros:
Routee is integrated in our system and sms are sent automatically
Cons:
If you need to look for a specific sms sent is dificult to find it.
BEST RECOMMENDATIONS
Pros:
I have gained very inspiring experiences with this platform. It is so easy to use. It is very functional, efficient and takes great care to satisfy all users. It is now much easier to send emails. I like that even people without much experience can easily learn to use ROUTEE
Cons:
I can't find any suggestion that I can say is not good for this platform
Routee Review
Comments: A short experience but so far so good
Pros:
SMS delivery is instant to networks covered and delivery status help me know whether the sms was delivered or not for me to make informed decisions
Cons:
There's no API to check to what network a number belongs for us to determine our SMS rates in advance before sending an SMS
Cheap but does not work
Comments:
Not free trial available
A real nightmare to activate an account
The SMS i tried after purchasing never arrived to destination
Support tickets not responded
Pros:
Pricing looks great but it would be good if it worked
Cons:
It does not work for sending SMS They do not respond support tickets
Great tool
Comments: It's a great tool with just a few points that could get better.
Pros:
It has all kind of features, probably more than one uses, and it's operational for either small or big businessess
Cons:
Its menu is a bit difficult to use when you are looking for a feature and it has some unecessary settings in some features that can be a problem
Easy to use
Pros:
Makes my job easier and it is easy to use.
Cons:
I would like to have more reports for my clients
SMS tool
Comments: Using it to remind customers of past due payments. Works well.
Pros:
Preview feature helps you see and correct mistakes.
Cons:
Group creation is a bit tricky to make, but you eventually get the hung of it.
Great service & great value
Comments: Routee really helped my business grow and gave me control.
Pros:
Easy of use and a great pack of features
Cons:
I could not find anything worth mentioning
Routee Is a scammer site
Cons:
I also paid 8$, but 1 week ago but did not add it now. scammer routee. spam site.
Advantage and disadvantage
Pros:
The customer service is very good and very helpful.
Cons:
The functionality of platform. Some times isn't clear how to do something.
Satisfied user
Pros:
Functionality, quality of services and simplicity
Cons:
Nothing specifically. I am overall satisfied by the services provided