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Google Workspace Reviews

4.7 (16,974) Write a Review!

About Google Workspace

Google Workspace is how teams of all sizes connect, create, and collaborate — to drive innovation from any device, and any location.

Learn more about Google Workspace

Pros:

Customer support is good and in some plans you have priority support services. The collaboration is the most transparent possible, work agility is better than with other solutions.

Cons:

It can be frustrating when there are features that are available in MS Suite that GSuite does not have. They are few and far in between, but once in a while it does frustrate you.

Google Workspace ratings

Average score

Ease of Use
4.6
Customer Service
4.3
Features
4.6
Value for Money
4.6

Likelihood to recommend

9.0/ 10

Google Workspace has an overall rating of <span class="">4.7</span> out 5 stars based on <span class="">16,974</span> user reviews on Capterra.

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Filter reviews (16,974)

Pauline Priyanka
Pauline Priyanka
Trainee in Germany
Verified LinkedIn User
Food Production, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

A colloborative powerhouse with room for development

5.0 last month New

Comments: High level streamlined productivity and user friendly interface with reliable security. It also satisfies wide accessibility

Pros:

Google chat, google docs, google meet, google forms and so on are my everyday usable platforms and also i use a lot in google drive to save up my stuff. How could I deny that its a great asset to a individual who uses internet on a regular basis. Its seamsless collaboration features are playing a great interest.

Cons:

Storage limitations are of the most barrier that I come accross. Subscription prices are expensive which is not appealing.

Sonja
Coach, Consultant, and Educator in US
Professional Training & Coaching, Self Employed
Used the Software for: 1+ year
Reviewer Source

The best for organization!

5.0 2 months ago New

Pros:

Google Workspace is so easy to use. I love that I can so easily keep track of all of my businesses' needs inside of one platform and that everything syncs so easily. I've really enjoyed organizing all of my files within Drive, linking Docs to Tasks, syncing Tasks to my Calendar, setting up Appointment Schedules within Calendar, and embedding Forms into my Appointment Schedules. Everything is so smooth and streamlined.

Cons:

I would love to see a mobile version of Google Tasks and I would love to see this get built out to work a little bit more like Asana, Trello, or Monday. I also would love to see Google Slides function a little more like PPT or like Canva.

GT
Consultant in US
Publishing, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Mixed Feeligns

3.0 2 months ago New

Comments: My overall experience is mixed. Google often updates or completely removes applications or integrated functionality with little notice and seemingly without cause. Otherwise, consistency with the primary apps keeps me coming back and the level of cooperativeness with all things cloud.

Pros:

All of my applications are in one place and generally integrated with one another.

Cons:

Updates to apps that remove or diminish functionality.

Scott
Content Creator in US
Entertainment, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Google Workspace Ideal For Teamwork

5.0 2 months ago

Comments: Overall, Google Workspace is a great solution, especially if your team is in different locations. It offers all the apps you need for staying on top of all your business needs, and it's easy to transition over to if you already have experience with other workspaces.

Pros:

We love that we can create a document that can be seen and edited by other team members without having to copy files to flash drives or attach them to emails. Spreadsheets and reports are most important, and they involve being seen by many people before being finalized. We can store each draft so we don't lose them, them keep working forward until we have a finished product to present to the masses. With team members scattered all over the place, it's a real time saver.

Cons:

The documents don't always update in real time. We'll get on the phone to discuss, say, a spreadsheet, and we'll suddenly realize we're looking at different drafts. As soon as everyone refreshes their screens and connections, voila, we're all back on the same page, but it's a real pain sometimes when we're in a hurry to discuss something. Google should look into why this keeps happening.

Andrea
Co-Founder and Executive Director in US
Education Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Google Workspace - Must Have Productivity and Collaboration Tools

5.0 last month New

Comments: Our team has used Google Workspace for years and absolutely love how easy it makes collaborating together and with external partners.

Pros:

Google Workspace is easy to set up for your whole team and provides essential collaborative tools all in-one place. With email, file sharing, documents, spreadsheets, slides, forms and much more this platform is our must have for getting things done.

Cons:

I wish google drive space had more filtering options for organizing and accessing files. This drawback can occasionally make it difficult to quickly find a file if you don't have a clearly established folder hierarchy in place.

Umut
Developer in Austria
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Stable And Unstable At The Same Time

4.0 last month New

Comments: Doesn't let down, easy to use every-day, while feeling modern most of the time it also feels clunky and old.

Pros:

Ease to use, compatibility with other Google services, well-known

Cons:

Lack of speed for adding basic modern chat features, too many hard changes on UI & UX

Favio
Project Manager in Canada
Construction, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

You can't go wrong with Google Workspace for project management

5.0 last month New

Comments: Overall, it has been very satisfying, the tools have been very useful to achieve success in our projects and manage documentation.

Pros:

I like how complete the workspace is. We used most of its tools for storing the entire project documentation, manage mail communications and daily chats, schedule team video calls and used Jamboard before it got discontinued.

Cons:

One of the Google Workspace tools, Google meets, is very powerful, but lacks the tool to draw in the screen of the person who is sharing screen, to better discuss the project.

Bhavya
Designer in Australia
Design, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Hassle free comes at a cost, and a couple of gotchas.

5.0 last month New

Comments: Overall experience is positive, but the second I get a similar eco-system elsewhere for cheaper, I wouldn't hesitate much.

Pros:

The ecoysystem. Everything just works. I have had issues with OneDrive randomly ending file access and team members complaining that the file isn't accessible, however this is not the case with Workspace. It comes with quite a lot of features out of the box to help you run your business, and on top of which, if you are savvy enough with scripting, you can almost run basic, non-TOS breaking transactional emails (think reminders, alerts etc).

Cons:

I think it is quite expensive for the price. A major negative is that Google neglects their Workspace customers and gives them a degrading experience if you own Google devices. Many features aren't compatible as opposed to having a regular gmail account and they still haven't addressed this despite being a user for over 12 years.

Ben
Operations Manager in Canada
Construction, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Very Happy Overall

5.0 2 months ago New

Comments: This has been a great addition to our company. The included storage space is great for a small business, and it makes sharing inspection reports and videos with clients a breeze.

Pros:

The reliability. We began when alternate email providers and they just weren't cutting it.

Cons:

It is a bit pricier than other options for sure.

Fernando
Managing Partner in US
Law Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Best client management suite for its versatility

5.0 2 months ago New

Comments: My experience has been great. Google Workspace provides a comprehensive platform to track, work, and automate my client files.

Pros:

The integration of the workspace with its individual apps makes this a perfect client management software

Cons:

What I like least is that sometimes the individual apps are not as intuitive as I would like.

Verified Reviewer
Verified LinkedIn User
Consumer Services, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Google Workspace is a must-have for teams.

5.0 3 months ago

Comments: I enjoy how simple it is to interact with my team using Google Docs and Sheets. We can work on the same document simultaneously and view each other's modifications in real time.

Pros:

Mention the tools or features that you find most useful, such as Gmail, Calendar, Drive, Docs, Sheets, and Slides.

Cons:

oogle Workspace makes your work more productive and organised.

Anonymous reviewer
Accounting, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Efficient and Collaborative: Ideal for Both Large Teams and Solo Users

5.0 2 months ago New

Comments: Overall, Google Workspace has been a powerful, streamlined tool that supports efficient workflows for both large teams and solo operations. In a corporate environment, it fosters easy collaboration across teams and geographies. As a solo founder, it’s a one-stop shop for handling emails, documents, and video meetings—saving time by keeping everything centralised. While some features could improve, like better handling of large data files or more flexible design options, Google Workspace remains versatile and reliable.

Pros:

Firstly from the perspective of working in a large international corporate, what stands out the most is its real-time collaboration tools, especially Google Docs and Google Sheets, which allow multiple users to edit simultaneously with visible, instant updates. In a large corporate setting, this eliminates the need for extensive email chains and enables team comments and tagging, making feedback cycles much quicker. Additionally, Google Drive’s shared drives simplify file organisation across departments, allowing easy access control for large teams. I also appreciate Google Calendar's ease of use, particularly when managing multiple diaries with stakeholders overseas - the ability to quickly adjust meetings to suit different timezones is invaluable. Google Keep has also been extremely useful in managing to-do lists for multiple clients. Also as a solo founder, Gmail’s integration with Google Calendar is invaluable, with features like smart scheduling, email reminders, and access to Google Meet. This makes it easy to manage everything in one ecosystem, keeping tasks organised without needing multiple platforms.

Cons:

Oftentimes, Google Sheets can slow down with large datasets, especially compared to more robust data tools like Excel, making it challenging for teams handling heavy data. Some limitations in offline functionality can also be frustrating, as it requires reliable internet to maximise productivity. For a solo user, the cost can feel high for just one person, especially if only basic tools are used. There’s also a limited range of design customisation in Google Slides, which can sometimes be restrictive for branding needs.

elves
elves
Diretor in Brazil
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Crucial for Online Enterprises

5.0 3 months ago

Comments: I’ve been using Google Workspace since it was G Suite, and I have nothing but praise for it. I recommend it to everyone. I use Sheets, Slides, Docs, Drive, Email, Calendar, and Agenda. Everything works in real-time, allowing for easy sharing with my team and selected external collaborators. It's all very user-friendly and straightforward.

Pros:

It provides everything I need to manage my key daily tasks. I use Sheets, Slides, Docs, Drive, Email, Calendar, and Agenda. Everything operates in real-time, allowing for easy sharing with my team and selected external contacts.

Cons:

It's tough to pinpoint what I like least since I use almost everything daily. If I had to mention something, I would suggest adding an option to create a custom login page for emails, like webmail.yourdomain.com, which would direct to a tailored login screen instead of going straight to Gmail. That's the only change I would make; everything else works great.

Nolan
Head of US Sales in US
Real Estate, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Google Workspace Is A Requirement For Our Success

5.0 3 months ago

Comments: Overall Google Workspace is a non-negotiable necessity for our organization. With Mail as our primary inbound and outbound system for our SSO as well as outreach, it's simple and integrated across multiple channels. Calendar is very easy to use for internal meeting management and the ability to add, or copy invites to calendars are frequently used. It's also our primary PTO tracking, and scheduling measure. Google Meet is largely our most used feature (outside of Drive Storage) because it's very easy to use and share across all of our departments. With the ability to add the invite meeting to the calendar invite very easily, we have very little issues with meeting with any internal or external partners. The ability to alter calendars based on timezone is helpful to navigate across multiple markets we service. Overall, as many companies evaluate software, for our organization, Google Workspace is a requirement.

Pros:

Google Workspace is incredibly efficient for our team to collaborate, save data, and navigate our stored documents, procedures, lists and all of the important features that we need to effectively run the organisation. We are frequent users of Mail, Drive, Calendar, Meet, and Chat to improve our experience and communication.

Cons:

Google Chat is outperformed by other third party tools for internal communication, as well as limited at least from our experience, in inviting third party collaborators to chat directly with teams on Chat.

Abimbola
CEO in Egypt
Apparel & Fashion, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Efficient Collaboration but a Lack of Advanced Capabilities

5.0 3 months ago

Comments: In general, I have enjoyed using Google Workspace and I find them most helpful because they are collaborative and easily accessible. All of the suite’s tools are Google Docs, Sheets, Slides, and Drive and with real-time cooperation, it is very feasible to share, comment, and edit on any device. Its cloud-based system allows me to use it anywhere without having to be pressed on whether I made the right changes or not because it updates my file automatically. With the call, Gmail, Calendar, and Meet are integrated to make communication and setting up of meetings easy. However, the main advantage of its simplicity, some features in Sheets and Docs are not as developed as in the focused software. Still, it is a simple, effective tool for business communication and a range of tasks need to be done every day.

Pros:

What I like about Google Workspace is that the tools are integrated, and collaboration features are easily accessible. Several features, including simultaneous collaboration on a document, spreadsheet, or presentation, prove very effective for teamwork. Based on the clouds, all files can be accessed anytime via any device with sometimes worrying version issues. Besides, its utility apps such as Gmail, Google Calendar, and Google Meet are integrated to ensure that any scheduling, communication, and project coordination is way better. The convenience and็กease of navigation of the interface also makes the product attractive for the users both personal and business.

Cons:

My least favorite about Google Workspace is that some of the applications have some highly advanced features in others like Google Sheets or Google Docs it feels less complete as a dedicated Microsoft Excel or Word software for power users. Furthermore, when entering large numbers of values or when formatting is carried out, for example, in reverse chronological order, the speed can decrease. There are also times of incompatibilities when converting Google files to traditional formats such as Microsoft Office. Finally, while PDFreactor provides complete compatibility with all devices, it has a major disadvantage in that it requires internet dependency to function optimally if the internet connection is poor.

Verified Reviewer
Verified LinkedIn User
Law Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Seamless Integration and Collaboration with Google Workspace

4.0 3 months ago

Comments: The real-time collaboration feature has been a game-changer for our remote work environment. Team members can work on documents simultaneously, providing instant feedback and reducing the time spent on revisions. Additionally, the ability to access files from anywhere has been invaluable, especially for our mobile team.

Pros:

Google Workspace has transformed the way our team collaborates and manages tasks. The integration of tools like Google Docs, Sheets, and Meet has streamlined our workflow and made remote collaboration seamless.

Cons:

Although offline access is available for Google Docs and Sheets, it can be cumbersome to work without a stable internet connection. Users might experience difficulty accessing files or editing documents when offline, which can disrupt workflow.

Michiel
Chief Marketing Officer in Spain
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Collaborative and easy to use productivity suite

5.0 3 months ago

Comments: Overall, Google Workspace has been an indispensable tool for my team. It simplifies collaboration, helps us stay organized, and allows us to work from anywhere. For companies looking for an all-in-one productivity solution that integrates communication, collaboration, and cloud storage, Google Workspace is an excellent choice. The convenience of having everything in one place far outweighs any minor limitations.

Pros:

hat I like most about Google Workspace is its seamless integration of tools that enhance team collaboration and productivity. As a CMO, managing multiple projects and communicating with various teams is essential, and Google Workspace makes this effortless. The real-time collaboration on documents, spreadsheets, and presentations through Google Docs, Sheets, and Slides is a game-changer for remote or hybrid teams. It’s easy to keep everything organized through Google Drive, and the integration with Gmail and Google Calendar helps keep our communication and scheduling on track. The flexibility of accessing these tools from any device is incredibly useful, especially when I’m on the go.

Cons:

The only area I feel could use improvement is the offline functionality of some tools. While Google Workspace works great online, the offline mode doesn’t always perform as smoothly, particularly when syncing changes. Additionally, some of the advanced features in Google Sheets and Docs are a bit limited compared to other standalone tools, but these are minor trade-offs given the overall ease of use and collaborative features.

Miguel
Senior Manager, Information Technology in Dominican Republic
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Google Workspace has all our company needs for users, emails and storage management.

5.0 3 months ago

Comments: After almost 5 years of using Google Workspace, I can say the platform is very complete for all the needs of any business regarding the tools needed for daily work.

Pros:

Google Workspace offers a secure and robust platform for users, emails, and files management for our company. Also, it integrates seamlessly with many systems out there, and it offers a variety of app integrations.

Cons:

It is difficult to get someone from Google on the phone; in order to contact a tech for an issue, you need to use the chat bit first before getting an agent on the chat.

Pradeep
Assistant Professor in India
Higher Education, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

All your work tools at same place

4.0 3 months ago

Comments: I like the facilitation Google workspace provides me by putting together all the necessary tools, which I need to use on a daily basis, at the same place. This saves ample amount of time and makes me more productive.

Pros:

I like the thing that I am still a part of the same ecosystem when I switch from document processing to spreadsheet work or Jamboard or email.

Cons:

Sometimes it becomes a little dull and boring to see the same features as a common elements across the different tools.

Girgis
jofared in Egypt
Animation, Self Employed
Used the Software for: 2+ years
Reviewer Source

Best Option for Collaboration and Organization"

5.0 2 months ago

Comments: "My overall experience with Google Workspace has been excellent. I use it daily to organize my work and share files with colleagues, and it has helped me streamline many processes and save time. The interface is user-friendly and supports effective teamwork."

Pros:

What I like most about Google Workspace is the seamless integration between tools and the ease of team collaboration. Gmail provides excellent email services, and Google Drive offers sufficient storage for easy file sharing. Tools like Google Docs and Sheets are efficient and allow real-time collaboration on documents with others

Cons:

"Google Workspace can be a bit pricey for small businesses or individuals. Sometimes, it requires an internet connection to access certain functions, which can be challenging with a weak network."

Monisha
COO in US
Accounting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great Collaboration and Efficiency Tool for Our Tax Firm

5.0 2 months ago

Comments: Overall, my experience with Google Workspace has been extremely positive. It has streamlined communication and document sharing within my tax firm and helped us stay organized, especially during busy periods. I appreciate the seamless integration between tools and the fact that it’s all cloud based, which keeps our operations running smoothly even when working remotely. While there are a few minor learning curves, especially around more advanced settings, the benefits of using Google Workspace far outweigh any drawbacks. It’s been a key asset for improving productivity and efficiency in our day to day operations.

Pros:

Google Workspace has been an invaluable tool for my tax company. The integration across Gmail, Google Drive, Google Calendar, and other apps makes it incredibly easy to communicate and collaborate with my team, whether we're in the office or working remotely. The cloud based nature of the suite ensures that files are accessible anytime, from any device, which is crucial during tax season when things can get hectic. The ease of sharing documents, especially through Google Drive, and using Google Docs for real time collaboration with colleagues or clients has improved our workflow immensely. Security features like two-factor authentication give me peace of mind when dealing with sensitive client data.

Cons:

While Google Workspace offers a wide range of features, I’ve found that the setup and customization options can be a bit overwhelming at times. For example, organizing email filters and labels across multiple users can get tricky, and there isn't always a lot of clarity on how to best configure certain settings for tax related data security. Also, the search functionality in Gmail and Google Drive can sometimes return too many results, making it harder to find exactly what you're looking for when dealing with large volumes of documents and emails.

Grace
manager in US
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

"Efficient and Collaborative Tool for Gym Management"

5.0 2 months ago

Comments: Overall, my experience with Google Workspace as a gym manager has been very positive. It provides a reliable, flexible platform that helps us manage team communications, class schedules, and document sharing efficiently. The real-time collaboration in Google Docs and Sheets makes it easy to track class attendance, update schedules, and keep everyone in sync. Google Calendar is essential for scheduling classes and personal training sessions, as it’s accessible across all devices, which our staff and members appreciate. There are some areas where it could be more streamlined, but Google Workspace has made organizing and managing our operations far simpler, which ultimately helps us deliver better service to our members.

Pros:

As a manager at a gym, what I like most about Google Workspace is the ability to streamline communication and scheduling. Google Calendar makes it easy to schedule classes, set reminders, and share schedules with team members, which keeps everyone on the same page. With Google Drive and Docs, I can quickly create and store shared documents, like training audits, attendance sheets, and class schedules, so our team can access essential information anytime. Collaboration is smooth and efficient, as we can edit documents in real time, leave comments, and assign tasks—all of which help us stay organized and reduce downtime. Plus, Gmail and Google Chat provide quick communication channels, making it easy to stay connected with the team, address member questions, and coordinate on the go.

Cons:

One challenge with Google Workspace as a gym manager is that some of the tools can feel a bit fragmented, especially when switching between multiple apps like Calendar, Drive, and Chat to manage different aspects of the business. It would be helpful if there was a more centralized dashboard that could integrate everything in one place, so we don’t need to keep toggling between apps. Also, while Google Meet is great for virtual meetings, it lacks some of the advanced features we’d want for interactive sessions or training, like in-meeting feedback or easy file sharing for participants, which would make it more effective for team coordination. Finally, new team members sometimes find the learning curve a bit steep, especially if they’re not familiar with Google’s interface, so training time can be a bit longer.

Joan
People Partner in Spain
Computer Software, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Can you even work without this?

5.0 2 months ago New

Comments: Increased productivity
Easy to integrate
A natural and essential part of my day-to-day.

Pros:

All your business essentials gathered in one place. Effortlessly create documents, presentations, and spreadsheets, then collaborate with your team in real-time. Join meetings via Hangouts and manage your emails seamlessly with Gmail. I've been using the Google Suite for over a decade and can’t imagine switching back to any other software. The intuitive design is fresh, user-friendly, and incredibly efficient.

Cons:

To be honest I can hardly think of an improvement area. Maybe the formulas on Google Sheets at the beginning can be a bit tricky if you have a deep knowledge on similar tools but apart from that, I really enjoy using this software.

Heather
Marketing Manager in Canada
Telecommunications, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

The BEST workspace on the market, truly

5.0 last month New

Comments: I love having everything interconnected in the Google Workspace. Gmail, naturally, but also Google Drive, Google Meet, and Google Photos. Use every aspect of it daily at work, and it never lets us down.

Pros:

Can't say enough good things about the Google Workspace! So glad this is what we use at our company. Fast, efficient, easy to use -- and exactly what I use in my personal life.

Cons:

No cons. Love it! I have used other workspaces in the past at previous jobs, and I'm externally grateful we use Google Workspace here.

Adewale
Sales Funnel and Marketing Automation Expert in Algeria
Internet, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Algeria’s 🇩🇿 Most Widely Used Product by Local Organizations: Google Workspace

5.0 last month New

Pros:

Google Workspace allows me to save time by accessing all the features that I require in one single repository such as file sharing, remote work, instant messaging and video conferencing.

Cons:

Google products are always flawless, I do not encounter even a single glitch on Google Workspace.