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Very flexible and robust software
We like that this program is extremely flexible and customizable. You can even have them help you pare the features down to only the things that are really necessary in your organization, which we liked since we were working on a budget. We use it primarily for insurance purposes like managing due dates and payments, recording documents, tracking a claim in progress, generating batch invoices and reports or following up with a client. However, this tool has also been used occasionally for managing some of our projects. The dashboard makes it possible for us to see all the important information in one glance.
Because it is highly customizable and flexible, things can sometimes get really complicated especially if a less experienced administrator is handling it. So when we were in the process of implementing A1 Tracker, some questions and issues came up but their representatives were always way ahead of us and they were ready with a solution or suggestion even before we could ask.
Fantastic Software and Fantastic Customer Support
Comments: I had a very good experience with A1. I was the primary system administrator for our company. The response time from customer support was short and the help they provided was spot-on. I have no complaints about this program.
The ability to import data from our existing system and then manipulate that data to fit the new program was an awesome feature. This program was also very easy to use. The program is also customizable to fit the needs of our company.
There is really only one “con” to mention. 1. Building “custom views” was a little difficult and took some time to learn.
User friendly software
It is very easy to implement according to the needs of your business. It turns out to be very friendly to work on it.
Really satisfied with the product. Nothing bad to say.
CREATING EFFICIENCY IN A PAPER FILE WORLD
Comments: Here at Brown Integrated Logistics we were previously using disjointed systems to manage our claims management system, consisting of a TMS software, paper records, and excel sheets. We had to aggregate information across a multitude of various claim types, such as Workers Compensation, Auto Accidents, Warehousing Property Claims, Cargo Claims, Slip and Fall Claims, Occupational Accidents, Torts, 3rd Party Property Damage, and Bodily Injury as well as Litigated claims. In fact, we love the fact that we can add as many claim types as we need, and change the display of information based on claim type and user permissions. We can give claim admins and adjusters access to more details about a claim, such as documents, reserves, and financials, while limiting access to field staff to just the basics to record a claim. We love the fact that we no longer have to run OSHA reports manually, the old fashioned way. We can now generate all of the OSHA reports and the First Report of Injury right from the system, and limit the report by department, location, and subsidiary company. This really simplifies our OSHA reporting compliance process. The financials are another strong point. We can finally track all claim-related costs and reserves in one place, allowing us to run financial reports for our executive management team at a moments notice.
The ability to modify our current program without making contact with A1. The flexibility is unsurpassed compared to other programs. The attention detail and work arounds help mold this program to our specific needs. The knowledgeable team and staff work with us to collaborate on creating new product within the program. Customer Service is top-notch. Questions and issues are resolved in a timely fashion, sometimes quicker than expected. While meeting expectations are always a bonus, A1’s staff always exceeds our expectations and a regular basis
There was a lot of data to import; sifting through all of the data to import and organizing that was time consuming. Additionally, we invest the time up front into understanding our short and long term business needs to collaborate with A1 on how to best “structure” the system. Because A1 Tracker is so customizable, there are lots of decisions to make for a business owner to optimize for users and for the business needs.
Comments: Very good and Very happy with it.
Easy to used and can generate different reports for management.
the set up for different type of claims. They should work on getting more fields that apply to each type of claim.
A1 Enterprise Response
8 months ago
Dear Jose, Thank you for your product review, we appreciate the opportunity to work with you. A1 Tracker supports the adding of custom fields per claim type using a feature you may not have used before (Field Display Mapping) as you started using the system with one 1 claim type. We would be happy to assist you by offering training on this feature so you can setup additional fields unique per claim type. Feel free to reach out using our Help feature. Thank you, The A1 Team
Quality of and easy of use. Unparalleled flexibility.
Comments: We are able to work remotely, more efficiently, and run timely reports with accurate data.
A1 Enterprise put together a software to serve our long term company objectives so upper management can handle day to day operations while keeping it simple enough for employees, contractors, and vendors to use out in the field. Web-based reporting and data access is critical to our business, even more now than in prior years. This product is well suited for us, and was customized to meet our needs that other systems we looked at couldn't do.
Implementation is always labor intense, especially with data import however pays off.
Helpful with Claims
Comments: We can easily keep track of pending claims, files and documents, emails, and payments of claims.
The most impactful features of this product were the dashboard, the claims module, and the notifications module. It allowed our company to easily keep track of our claims all in one place.
One feature I felt that was missing was some sort of reminder module to help us keep track of of our tasks. However, A1 Tracker is always improving their product, and sure enough, a calendar module is in the works which will help us tremendously.
Fantastic tracking software!
The team is unmatched- [SENSITIVE CONTENT HIDDEN] and friends will go above and beyond to take care of your needs. His attention to detail is unmatched. They work hard to understand the business and provide a clear solution for all reports and data.
Where there were features I did not use regularly, I did occasionally about how to use them.
Great product and great customer service
None at this time, I'm able to get what I need from the program
A-1 contracts at last centralized and ordered.
An excellent tool for the management and control of contracts, keeps us up to date with the renewals and expiration of contracts, allowing us to obtain a better flow in our process. Go Great tool.
Add design tools. In General: I would not hesitate to recommend A-1, it is an easy-to-use tool, it adjusts to our needs, it allows us to have an excellent control in our process, the contracts at last centralized and ordered.
We've used A1 software since 2013 and very pleased with the quality of product service and support.
I oversee product warranty claims for around 250 dealers, who are responsible for handling customer guarantee repairs and product registrations. A1 Enterprise was our software of choice because our warranty, product registration, and RMA process is chalk-full of complex business rules which requires automation. Our products and guarantee process are complex, due to each product having many associated parts and sub-assemblies, where each can have various warranty coverage types and limits. A1 Enterprise also provided an interface to our ERP accounting software, which gives us more control over how our products and claim costs approvals flow between the two systems. This interface reduced burden on me and our accounting department. We have collaborated continuously with the team at A1 to clearly define our business requirements to ensure we get what we need, and the team at A1 invests their time to thoroughly understand our business needs. Pros: The team at A1 is very competent with their technology and our requirements. They know how to present solutions to complex business needs, and are very responsive to changes and support requests. Additionally, A1 Tracker as a software is rich with customizability, administrative features, and workflow features that make my job easier and more efficient. In comparing my time spent managing claims in the previous system, A1 Tracker gave us a 90% increase in efficiency.
A1 Tracker is an application that takes time to understand and grow into. Any administrator taking on this application should be aware that a time investment on their part is needed to ensure a successful implementation. Additionally, I would like to see Dashboard reports with charts and graphs, although I hear rumors that's coming in 2018!
Construction Project & Risk Management Management Software
Comments: I have worked in the construction industry for years, doing large commercial construction projects for hotels, resorts, casinos, high-end shopping malls, condos, high-rise towers, golf courses, hospitals, and heavy civil construction such as bridges, loading docks, parking structures, and even piers. I have also worked in some of the largest construction companies in the world. My work in construction has spanned across a many industries, and I have seen a lot of construction software packages come and go. Most of them, I have found, overcharge for user licensing, overcharge for support, and in some cases lack the support I would expect for what I am paying. The folks at A1 Enterprise know what they're doing, and their pricing is right in-line with what I would expect to pay for the quality of service and support I require for my business. Furthermore, having worked with multiple software systems and invested hundreds of thousands of dollars in various packages, I see a tremendous benefit in how A1 Tracker brings together so many key construction risk management functions to help my team better manage construction risks. With millions, and in some cases, billions of dollars on the line, we don't have time to waste spinning our wheels trying to figure out how to use our software, or how to get our vendors and workers to use our software. It MUST be easy to learn, use, and accessible from anywhere. A helpful tip: Know your requirements when you come to these guys, and if you don't, ask them for help defining them. Although you may need put the extra time in up front discussing your needs, it will pay off in the long run, because in my view, the purpose of software is to make my job, and the job of my staff, easier. A1 Tracker does the job.
The user licensing price point and professional support are the definite pros. Then the flexibility we have to track different construction risks. The consolidation of several software systems has lowered our overall software licensing costs.
There is a learning curve to understand higher-level administrative functions, but that's the price you pay for flexibility and a complicated business such as ours. There was also a time investment we put in to get up and running.
User Friendly Adaptable to Every Situation!
Comments: My experience with A1 Tracker has been amazing. I mainly deal with insurance certificates of insurance with multiple requirements dependent on contract types awarded. Being able to customize our tracker to reflect not only the requirements that are needed but to be able send out automated notifications and take the hours of data entry time needed to update and process insurance certificates and put that time to more customer facing tasks within our organization was a turning point for our team.
This software is very user friendly, there is no guessing at where information "might" be. The dashboads are clear and can be customized for anyone in the organization. The quick batch update feature took hours off my data entry time.
I would like to see a save feature where an entire record could be updated and saved vs. saving each section of the record as this happens in some of the modules within our tracker.
A1 Tracker is Well Worth the Investment
Comments: Our company invested a significant amount of time comparing different insurance software packages, features, and pricing. We also wanted to get a good feel for how well the A1 Enterprise would support us, we have many diverse needs. Being a unique insurance business, as a third-party administrator, we have many complex insurance billing, renewal, and customer service requirements to meet for different carriers and types of ancillary products. We were not fully prepared, at least at the beginning, for the amount of work involved in researching and selecting the appropriate insurance software system. However, I am really glad we took the time to do so. In the end, we wound up with a system that was totally customized and configured to suit all of our business requirements, and made our day-to-day insurance processing easier to manage. We were struggling with a multitude of systems that did not talk to each other, and found we were able to consolidate virtually all of the systems together into one package with A1 Tracker.
Support is consistently reliable, and a fixed budget was provided by A1 before implementation, so there were no surprises.
I think the cons of any software is the amount of time a company must invest into understanding their own needs to ensure they select the right product. I'm not sure if this would really be a con, because the end result is better than it would have otherwise been.
Ann marie R.
A-1 Contract Management Software
Comments: The start-up process was went very well. A-1 used our Excel spreadsheet data to customize a software tool that was much easier to manage and navigate than the spreadsheet. A-1 customized the program to fit our contract management needs. Customer service was excellent -- truly very attentive. They go the extra mile to ensure satisfaction. The software for was user friendly and met our needs. Last but not least, the cost was so reasonable. I had shopped around for other contract managment software, and A-1 offered the best value.
As requested, the software had all the fields I needed on two screens that I could toggle between. A few tabs were also provided for detail, such as contact information and notes. The program enabled me to set up auto emails reminders for important dates, such as contract expiration dates.
The software's capabilities extended beyond what I used on a day-to-day basis. I had the ability to customize or use other features. but because I didn't often utilize these options, I had a difficult time recalling how to make choices or navigate through the menu. Fortunately, all it took was a phone call to A-1 customer support, and I received timely help with whatever I needed.
A1 is a Great Company to Work With
Comments: Much faster efficiency of work, we can submit and generate more claim invoices each day, and see more information about claim status and costs than ever.
We implemented A1 Tracker to replace our old claims management software and we are extremely pleased with the outcome. A1 offers far superior claim reporting tools, as well as a claim data entry portal where EVERYTHING we need to input for a claim is all in ONE screen. In our old software we had to go to several different screens to input claim details, which gave us many extra and unnecessary steps that tripled our workload when inputting new claims. A1 Tracker also exports data to our accounting software, allowing us to generate a batch of invoices with a click of a button! This is so much more efficient than what we had before. A1 Tracker also has a nice dashboard, with features we haven't seen before allowing us to see the most important details about claims when we first login. We can see claim costs, appointments, claimant details, and other parties involved in a claim without navigating to different screens. The setup process with A1 was smooth, and VERY user friendly. A technical support person from A1 came out to visit us and walked us through the claim data entry process. We exchanged different ideas and scenarios, and ultimately A1 configured their software based on what our company needed, which was above and beyond what we expected. Since we have started using the new system, A1 has been very responsive to our questions and concerns, and gave us the training and support we needed to adapt to the new system. Requesting support is easy, very responsive.
If this software had a native mobile app, that would be even better. The user help functions would be easier to use if it was in an online format, it is currently a separate PDF document.
Excellent Product, Customer Service, Setup, & Training
Comments: Save money, time, and most of all frustration with trying to work on old software that no longer works.
We are fairly new to A1 Tracker and find it has many features and options beyond what we need. A1 assigned to us a dedicated implementation project manager who took the time to thoroughly analyze what we need out of the system for our claims management process. This analysis ultimately resulted in an on-site visit, which raised our confidence that this was the right product for us. We had to select a system on a small budget, and A1 was wiling to narrow down the features of the system so it gives us just what we need, without a lot of extra things or information that we don't need or use. The cost was definitely one of our considerations. This makes the software easy to work with, and efficient for us, which is especially helpful because we are not advanced computer users. The Dashboard is a great feature that let's us see critical claim information immediately when we login. Support is easy to access and we have found A1 very responsive to our requests, and they tend to find ways to make very quick configurations changes that tend to make our work easier, and reduce steps when processing claims. The ability to add many different costs for claim easily and attach multiple documents at once to a claim is very handy. The batch export feature that generates in our accounting system is probably the biggest time-saver for us.
I think A1 Tracker could add more creative and efficient ways to further customize the reporting Dashboard, navigation, and in general reduce steps to access deeper layers of information. Also the possibility to work offline would be helpful. Other than that, there's not much about this software that I don't like.
Functionality from the beginning
The team at A1 helped develop and implement a work occupational injury reporting system our safety department. The system was fully customized to meet our needs. This included integration with our payroll system and accounting systems so we could pull employee information, organizational hierarchy and real-time hours into reports into injury summary reports. The system was web-based, allowing our users to submit injury information from any of our locations throughout the United States. Following A1’s implementation, we were able to generate internal and OSHA compliance reports real-time, at any level throughout the company, from any organizational level from individual projects to counties, states, geographic regions or business unit. This detailed level of reporting ability allowed the company to collect and analyze accident and injury data to help improve our safety and health management systems. The system was so effective that our corporate insurance and risk management department engaged A1 to expand and mirror the system to collect, manage and report the information about liability, auto, & asset claims.
The software did not exist when we chose A1. The only drawback was the time necessary to develop the software.
"A1 is a Great Software Company. Excellent for Claims Tracking and Reporting"
I have only been using A-1 Tracking Software for approximately six months. I like that everything is in one place. When I need to update my manager with the open claims, it is very easy to generate a report. The ease to generate reports makes tracking Claim statuses much more efficient. Being able to have unlimited space for claim notes, import all your documents, and having contact information all together keeps everything organized. You can also set the system up to generate letters automatically. I really liked the webinar training sessions where you navigate through the system with the customer service team. I appreciated that they were always patient and kind when I had a question or needed help with something. I would definitely recommend A1 Tracker if you are looking for great Software Company.
It does take time to learn how to navigate through the different fields. It is like anything else, once you use it regularly it becomes second nature and you will wonder how you ever managed without it. The Customer Service Support Team is excellent at helping you through any issues or questions you have.
Comments: Our experience has been great. Our need was a simple claims system, with ability to create reports. Done. We are now exploring the options of scaling back what we initially created given that we better understand our needs. Any issues we have encountered have been handled effectively and efficiently.
It is very user friendly. I have used many claims systems and this is very customizable from simple to robust. It could easily fit any claims need.
There isn't anything that I don't like. Anything that I have asked for, A1 has been able to accommodate. The hardest part was the set up.
Great Product, Very Happy
I chose A1 Tracker to support my construction business because it looked like a good product during our initial demos and also came from another referral source. We like that it can be adapted to handle several different aspects of our business, including managing vendors, assets, contracts, risks, incidents, insurance, and budgets. We deal with a lot of subcontractors on job sites, and have many moving parts with people moving to different jobs and transporting equipment materials. The dashboards give us an excellent resource for viewing critical activities and due dates, contracts over budget or at risk of going over budget, or worse if there is a job site risk that could lead to damages or injuries. Also, having access to several modules that we would have to purchase separate products for is a real plus.
Switching software is not easy, but in the long run it's worth it. There are no cons to the software, but we did need to take time to study our business needs to really get the most out of our software investment.
A1 has allowed our small team to keep up with huge growth. It's easy to use and highly customizable.
The users and administrators have the ability to make changes without working with customer service or incurring charges. Customer service is amazing and friendly.
The fact that it's so open means that sometimes an inexperienced administrator can break things! There can also be some hiccups with adding new users, but the customer service team recently provided a very helpful guide.
The City of Victorville considers A1 Tracker helpful, user-friendly, and capable
Comments: We utilize A1 Tracker daily, to manage due dates and to record documents, primarily insurance-related, but also for our Projects.
Its ease of use, the flexibility of inputting data, and the "bug" free operation of A1 Tracker software.
We haven't had time to fully utilize A1 Tracker in all of its potential.
A1 Tracker - Contract Administration
Comments: It has saved many hours of data entry and is a great tool to keep track of contract and insurance expiration dates as well as overall contract administration.
It is easy to use and A1 staff is always available to help and modify the information we require to meet our needs. Changes are made the same day or no later than the next day. .
No negative comments regarding this software.
Great for businesses big and small -
Comments: I was apart of an organization who used this software so when I switched companies I begged to use this software for the new company. This software keeps all my documents organized by policy and saves so much time when it comes to locating documents. It is also very user friendly it didn't take other employees long to learn the system. Also customer service is always standing by and responds to emails super quickly which I appreciate. This is definitely worth every penny.
-convenient -well organized -great customer service -user friendly
I haven't run into any problems in the past five years using this software.