NinjaOne Reviews

Great RMM with additional capabilities continuously added - Great price!

Pros:

It's extremely easy to implement. Lots of built-in tools not included with other providers on the market.

Cons:

Nothing - usually there is something, but I have no cons.

Best-in-class RMM for internal IT Departments

Comments: Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).

Pros:

After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.

Cons:

Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

Alternatives Considered: Datto RMM, Syncro and N-central

Reasons for Switching to NinjaOne: We chose NinjaOne over the competition due to its reliability, customization, affordability, integrations, and premier-level rapid support.

their SMS login is not working - no fix from their support in timly manner

Comments: not good, major issues should be fixed at the time and not dragged out,

Pros:

their is not a lot - I'm not impressed by their lack in support.

Cons:

the Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner.

NinjaOne Review

Comments: Overall, my experience with NinjaOne was highly positive. The platform's user-friendly interface and customizable options allowed me to effectively manage tasks and workflows. The intuitive design made it easy to navigate and access the tools I needed, boosting productivity. The exceptional customer support ensured that I received prompt assistance whenever required. Although the limited integration options were a drawback, the core functionalities provided by NinjaOne met my needs. With continued updates and enhancements, NinjaOne has the potential to further optimize workflows and become an even more valuable asset for businesses and individuals alike.

Pros:

One of the things I liked most about NinjaOne was its intuitive and user-friendly interface. The platform was designed with simplicity in mind, making it easy to navigate and utilize its various features. The clean and organized layout enhanced productivity and allowed me to quickly access the tools and information I needed. Additionally, the extensive range of customizable options and templates offered flexibility in tailoring the platform to my specific needs. The customer support provided by NinjaOne was also exceptional, with responsive and knowledgeable staff ready to assist whenever I encountered any issues or had questions.

Cons:

While NinjaOne had many positive aspects, one thing I liked least was the limited integration options with third-party applications. Although it offered essential features and tools within its platform, there were instances when I needed to connect and sync data with other software or services. The lack of seamless integration with popular applications and platforms made it more challenging to streamline workflows and consolidate information. Expanding the range of integrations would enhance the overall usability and interoperability of NinjaOne.

Ninja One changed our business

Comments: Fantastic, I can't fault ay aspect of the solution or the people working with the company.

Pros:

The ease of use along with the great development, technical, support and sales teams mean we are never stuck. That great relationship with the company along with the efficiency of the software means we gave gained and incredible amount of time to do work instead of working on the software.

Cons:

The only criticism I have of Ninja One is that they produce a huge amount of features regularly but we would love to have access to them often before they are ready. This is due to the development being customer driven so the upgrades they offer are always great and we are a little impatient!

Alternatives Considered: N-central

Reasons for Choosing NinjaOne: Needed a more mature and capable product

Switched From: Atera

Reasons for Switching to NinjaOne: Better functionality, better ease of use, better value, and better people to work with.

Best RMM tool on the market

Comments: I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Pros:

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Cons:

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

Alternatives Considered: Atera and Kaseya VSA

Reasons for Choosing NinjaOne: spiceworks wasn't accurately keeping my hardware up to date.

Switched From: Spiceworks

Reasons for Switching to NinjaOne: Ninja was easier and integrated better with the tools I wanted. The company was more pleasant to work with too.

Hidden Software Gem

Comments: Excellent product that we will use for years to come

Pros:

This product has wizards that make guided install a breeze to deal with, fast efficient deployment and ease of use

Cons:

More customisation of reports would be a great benefit

Alternatives Considered: SolarWinds Service Desk

Reasons for Choosing NinjaOne: Better features, low cost and ease of deployment

Switched From: Datto RMM

Reasons for Switching to NinjaOne: Less complicated setup and ease of use along with intuitive interfaces.

NinjaOne: A 5-star product

Comments: Ninja has been a joy to work with. The tools available have vastly improved the level of service I can provide to my clients. It has shown itself to be invaluable time and time again for the information it provides and how that speeds up the resolution of any IT issues as a result.

Pros:

Everything. Device management, Ticketing and more. Each time a new feature is added it becomes a valuable part of our service. No other RMM service I have used has given me as many tools to fix issues as Ninja.

Cons:

Nothing, Ninja [SENSITIVE CONTENT]have been very quick to fix any issues or offer workable alternatives instead. I know when there is a problem that I can reach out to Ninja support or my account manager for immediate assistance.

The Best RMM pour IT

Comments: have up-to-date computer equipment, management of PC windows updatesnotification in case of PC problems, automation of tasks (bitlocker, disk cleaning)

Pros:

Time saving, transparency towards the customer, ease of management of a computer park, proactivity

Cons:

Integration with MalwaresBytes EDRPossibility to save Office 365view hp pc warrantiesView computer's network drives

Alternatives Considered: nAbleMD

Reasons for Switching to NinjaOne: recommended by a friend who works in a company similar to ours.The current immediately passed with the people of Ninja

Could not think of a different solution

Comments: We were looking for a Remote access tool replacement, but encountered that NinjaOne's features will do other things we needed to resolve as well, like patch management and inventory.

Pros:

NinjaOne was extremely easy to setup and deploy within our organization. Using ESET to pus the installer, in a matter of minutes the computers were being populated in the dashboard.Easy to remote login to computers using either Splasdot, NinjaRemote or TeamViewer if you have the license to incorporate it. Installing/modifying programs, registry changes, ps scripts is very easy to do, and their knowledge base articles are very helpful

Cons:

We have only used this platform for about 5 months, but have not encountered a problem that could be resolved.

Alternatives Considered: Microsoft Intune

Reasons for Switching to NinjaOne: Much cheaper and had better features

Exactly what we needed from an RMM

Comments: Very good. Even though we're a small IT company, every member of staff have made us feel valued as a Ninja client.

Pros:

The patch management works great, clients feel confident that we are proactive with important security updates.

Cons:

The UI can be a bit tricky at times but the online FAQs are very helpful.

Alternatives Considered: ConnectWise PSA

Reasons for Choosing NinjaOne: Price but the frequency of changes and management lost our confidence in Solarwinds (formally GFI, LogicNow, Hounddog).

Switched From: N-sight

Reasons for Switching to NinjaOne: I was impressed by the efficiency, professionalism and that Ninja seemed to want to get to know us and work with our business.

Ninja meets all requirements

Comments: I support about 100 desktops and 5 servers with Ninja. It’s my lifeline to my clients and saves me untold hours by not having to go onsite and by automating many routines.

Pros:

The interface is what I like best. It is clean and easy to navigate, even though there are a lot of features. You can choose to stay simple on the surface or go deeper for more tools.

Cons:

I wish they had more routine training for the more complex aspects of the program. There’s a lot to learn that would help me but I need some hand holding!

Merci Ninja Rmm

Comments: I solve a lot of business problem , can correct almost everything by remote . My country is very large so they can help me also to make it from my office

Pros:

I like the contact with the ninja team , the free courses , they help me grow a lot .

Cons:

Some feature was missing , but Ninja team now put the backup solution and that’s work perfectly

Alternatives Considered: Acronis Cyber Backup and Kaseya VSA

Reasons for Choosing NinjaOne: The customer, contact . The service , the purpose . The facility to deploy . The efficient of the software

Switched From: Acronis Cyber Backup and Kaseya VSA

Reasons for Switching to NinjaOne: I choose them cause I trust them . Free courses , free try . My manager always follow me and answer to my questions . The prices

Best RMM out there!

Comments: We have been able to have eyes on all clients servers which helps us a lot since before server drives would die without us checking or the client paying for your manual backup check service. Ninja allows us to monitor networks at a fair price to us and them. It also allowed us to use the TeamViewer integration to disable all RDP access for a much more secure remote tool.

Pros:

Ninja RMM has helped our MSP us better manage our growing customer base while providing us with the peace of mind client networks are being properly maintained and monitored.

Cons:

We have not had many issues with Ninja RMM so far. If anything the company is younger than most RMM platforms but funny enough I find that to be an advantage since they are constantly adding features and improving their platform.

Alternatives Considered: N-central, Kaseya VSA and ConnectWise PSA

Reasons for Switching to NinjaOne: Ease of use and general management was less intense. Ninja RMM also had a great support team based in the US that is always extremely helpful.

Optimizing time while NinjaRMM does routine work for us

Comments: Little by little we are configuring and customizing your policies to work for us. At first it cost us a little but we have the help of NinjaRMM

Pros:

Once they learn how to use it, the interface is very comfortable and productive. The ability to personalize everything to the way we work in the company.

Cons:

It still has few integrations. They still don't have it, for example, zendesk (and they use it to support me). Let's see if they improve soon

Great product

Comments: again great, lightweight, and working product

Pros:

Software is very easy to set up, and everything is clear from start to finish, easiness of deployment allow us to push it fully with GPO, and that way all new assets get it. Company wide policies are working fine, and we use Webroot integration so we're getting AV protection in bundle.

Cons:

Nothing really to report here, everything (fortunately! XD) works

Alternatives Considered: Autotask PSA

Reasons for Switching to NinjaOne: It offered all we needed from get go, so we didn't even bothered checking alternatives.

Adopt Ninja RMM (Remote Monitoring and Management) as a MSP company and also for internal use

Comments: Proactive service
Real time issues detection
Scheduled action Win a lot of time !

Pros:

- Clear GUI with excellent reactivity: Ninja RMM is designed to monitor and also to schedule actions after an issue detection, based on preset policies (for servers and computers, Windows nd Mac). You can also monitor webserver or internet line. Personalize a policy takes a few minutes and it's simple to interact with any computer (many useful options are available, as the CMD window). - Incredible ROI for new technicians. After a brief demo, a newcomer understands how it works. This was very important for us as we didn't have days to set up a monitoring tool... - Ninja NMS (Network Management System) is powerful and easily discovers assets in a network, monitor each asset and check it regularly (switch, printers, firewall, pcs, etc.) - Customer Service always on the top (email answer, community website, efficient commercial team) - good documents and videos to help during the beginning - Regular new functionalities: dev team listens to customer's features requests; probably the most important for me. The Ninja service is better and better and improves rapidly - Installing the Agent add it automatically to the customer/organization in the Console. Very useful if you send it to a new customer cause you don't have to log on and identify your MSP saas account tool! It is more secured. After 5 min, all the information (CPU, Memory, Services, Software inventory, Windows Event, Antivirus state, etc.) are available and can help to solve your customer issue.

Cons:

- Mac OS : all functionnalities are not yet available, especially software actions - Would like to have a netflow, syslog and backup in NMS for more firewall providers

ninjaRMM slices through the RMM competition

Comments: Recommendations to others considering the product
There is only one option for ninjaRMM and that's their SaaS model. They use an API framework that allows for integrations with third-party software to provide that single-pane of glass experience. They have a well-rounded "out-of-the-box" solution set and are continuing to mature their features and capabilities. The executive team and leadership are experienced and driven to be the leader in the RMM space. What business problems are you solving with the product? What benefits have you realized?
Status Pros wanted to find a cost-effective solution that would scale with us as we grew. Our experience with other RMM solutions found us wasting time "getting it to work" instead of building real solutions for automation, scripting, remote control, monitoring with "action on" sequencing, integration with third-parties through a single-pane of glass, and a cloud platform that allows us to properly manage our clients from any device, anywhere, anytime.

Pros:

We know all too well that your vendor will make or break you. The team at ninjaRMM has built a solution that simplifies the RMM platform for technology providers with a modern approach. Our experience with the team at ninjaRMM moves the bar way up when it comes to supporting our technicians and third-party integrations. We have found them to not only listen to us but provide responsive and intelligence solutions in a timely manner. Status Pros keeps our client satisfaction levels high by using solutions that actually work they way they are supposed to, ninjaRMM is by far our best and leading solution loved by all of our clients. We can extend the ninjaRMM platform to our clients allow them access to their collateral including beautiful reports and shared access to all the features ninjaRMM offers.

Cons:

Our excitement around ninjaRMM has us looking forward to the roadmap ahead for solutions that are not yet supported. This means we'll have to wait for these solutions as they become available. As a start-up, ninjaRMM is using modern software solutions which can slow down the adoption process for solutions that are not yet modernized to support their API framework.

Great product for making IT more efficent

Comments: Great - good trial , great staff, good pricing - ever changing and evolving product

Pros:

Small agent based - cloud based - very useful now much more homeworkers Email alerts are great - software installs and server reboots are 2 of the best we use. Powershell scripts work great for installing software / updates - works much more realiably than lan based push scripting. Also very useful file explorer and remote registry for editing / fixing issues Windows updates are easy

Cons:

History for realtime monitoring (cpu / memory / processes) - this is coming soon Storage - if you need to install large software - the limit is 500mb (office 3.8GB) NMS - network monitoring would be better with dead port detection and history

Alternatives Considered: Atera, Naverisk and Pulseway

Reasons for Choosing NinjaOne: Wanted more from the software to manage end users from a cloud based setup

Reasons for Switching to NinjaOne: Combination of good price and great features

Fast and easy to use RMM

Comments: Pro-active management of our clients. We see problems before the customer realizes it's there.

Pros:

The RMM is lighting fast compared to others. The Remote tools are very easy to do maintenance on the background without interfering the users. You can set monitoring policies on companies and also create policies with inheretance with saves alot of time to make something for another type of device. For example: monitor specific services on a DC, but add an extra that inherit it, and add the exchange template to it :) They keep the MSP up-to-date with a roadmap, and keep adding features and still manage to keep it simple to use. In the last year they added VMWare support, this was a big thing that they were missing, but now they finally have it !

Cons:

There is no Linux agent, but it's on the roadmap.

NinjaRMM is the go to software for my business! I use this software everyday and love it!

Comments: The overall RMM needs without the overly complicated setup and maintenance. I value the kind support from them to help me with my business. This software is my go to software in my toolkit and with the integrations with other key players in the industry made my decision to choose them a smart one.

Pros:

I love the Dashboards and NMS features. Also the Cloud Alerts save my bacon! This software has allowed me to manage clients remotely with team-viewer integration and also provide back ups services plus AV for not-for-profit organizations that have tight IT budgets. It allows me to have a one-stop shop as an MSP.

Cons:

Some of the alerts are not sent when certain issues with systems happen. So you have to be mindful to check your dashboard daily. More updates are needed to the NMS and their pricing have changed around agents and NMS agents bundled together.

NinjaRMM - Our Strategic Partner - Simple and Powerful

Comments: NinjaRMM gives us the ability for just a few technicians to manage hundreds of endpoints from anywhere in the world with real-time insight into everyday problems and remote support through Teamviewer.

Pros:

We partnered with NinjaRMM after running demos of over a half dozen similar RMM tools. None of them were as intuitive as NinjaRMM or offered the amount of features. NinjaRMM is constantly developing their product and releasing updates based on feedback from their MSP client base. Their support is always available and they actually want to help you solve problems. They are a strategic partner that we could not live without. We love the integration with Accelo (our PSA platform), Cloudberry (backups), Webroot (antivirus) and Malwarebytes (anti-malware).

Cons:

There is nothing that we dislike about NinjaRMM. If there was something we didn't like we would have picked another RMM tool.

Simple, straight forward IT management software

Comments: Overall I've had a great experience, especially comparing to other software I took on at the same time.
The support is great, having an account manager is handy if you need someone, documentation is nice and the software also looks good.
I've been able to support our organisation well with this product and there's probably even more I can do with it that I've yet to discover.

Pros:

The remote control is great to have especially during this period, also being able to see at a glance what state our systems are in. The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product. Having European support is also super helpful, no waiting for US people to wake up!

Cons:

It can be a bit tricky to use some of the features you don't often use, however although I say this, they have simple documentation that you can follow to achieve your goals, if not they're support always helps. I do like that they already have integrations with other software and that more are in the pipeline. Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.

A fantastic product

Comments: a very helpful team

Pros:

simplicity, great features and a doddle to setup. Some useful features, not available elsewhere

Cons:

i would like more software options, and maybe a tech call every quarter to go through my setup, and suggestions or help with Ninja

Alternatives Considered: Datto RMM and SolarWinds Service Desk

Reasons for Switching to NinjaOne: best all rounder

Working with NinjaRMM

Comments: Overall Ninja has helped us much more than earlier product. Ninja portal is user-friendly (easy to use) and Ninja´s support has served us well. Overall ninja is good value for money.

Pros:

Device Management, Remote access tools, Support, Patch management

Cons:

No Teamviewer support for Linux-devices, some device reports could be better -> opportunity to modify reports more.