Cloudbeds Reviews

Overall recommended but hope you can make some improvements

Pros:

the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful

Cons:

the Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us.

Choosing Cloudbeds as the HMS to migrate from our old HMS

Comments: I think i have already given that in my first feedback.

Pros:

First of all, it was a pleasant experience to engage with the first line officers from cloudbeds, IE the sales staff. The meeting was useful and concise. Most of my relevant concerns were handled. Those that weren't were handled by the appropriate technical colleague. The migration was smooth although anyone who intents to perform all the data migration should get ready for a lot of work as the data might not be imported accurately albeit its not a major concern. The part that i was most impressed with Cloudbeds would be the dashboard and the calender. From these 2 functions its easy to have a clear view of the check ins, out, as well as the occupancy. Of course there are more sub functions equally useful from the calender. Another equally cool feature i'd have to say is the integration with a large pool of vendors to expand the basic HMS and cater it specifically to each hotel's operation. For us, we integrated Cloudbeds with Assa Abloy's NFC enabled door lock, a Mobile Check in aplication which allows our guests to check in wthout accessing our front desk. This frees up our front desk staff and they have time to perform other tasks! Guest can safely access their room with their mobile device.

Cons:

Like any software or application, there are always ways and functions to improve. I was rather disappointed after we have rolled out LIVE with Cloudbeds only to discover that the functions of its REPORTS ( this also include guests folios) are not as comprehensive or flexible as we initially thought. There were also a couple of times when all our front desk terminals were not accesible and was later confirmed by Cloudbeds support personnel that they had some technical issues and needed some time to rectify the situation. (Fortunately it took less than 3 hours). And to be fair, since we've gone LIVE with Cloudbeds, it happened only twice. The other issue is the lag, sometime my staff will complain to me that it can take more than 2-3 mins to load a page.

Issues hidden beneath the surface.

Comments: In summary, they give the impression of offering the most robust software in the market, capable of fulfilling any conceivable requirement. However, the truth is that they are years away from realizing this ambition.

Pros:

Exceptionally amiable and skilled individuals are responsible for sales, customer onboarding, and helping you begin.

Cons:

The details regarding hidden fees and functionality are vague and somewhat dubious. Like any software, problems emerge, but it feels like I've had to submit 2-3 support tickets daily to get issues resolved.

Cloudbeds, easy to use, very functional.

Comments: My hostel is listed with several reservation agencies, every time there is a reservation, I need to go to all of the other agencies and close that room. It is very time consuming and cumbersome, however, if I don't I risk overbooking a room. With cloudbeds the process is automatic and instant (within a minute).

Pros:

It took me less than 5 minutes to teach my employee everything they need to be efficient in the program. It is extremely easy to switch languages depending on who the user is. It is organized in a thoughtful way. Creating reservations form, for example, can be accessed from various screens.

Cons:

There are some areas where I would like to be able to set my own default. For example, when I go to the reservations page (all reservations historically and current), there is a filter which quickly gives me just the current unfulfilled (future) reservations. I would like that to be the default filter. I cannot set it as default. There are other similar filters.

Versatile all in One PMS

Comments: The overall experience has been positive. I have been operating three small properties proven to be a great solution.

Pros:

The versatility of Cloudbeds is very attractive. You are able to add useful modules such as revenue management and housekeeping.

Cons:

It is a bit expensive when you start to add functionality. Some of the modules such as housekeeping and revenue management could be better.

Disgusting customer service

Comments: For 3 years I have persevered 😣 now I am done and do not recommend

Pros:

The original sales rep in 2020 [sensitive content hidden] was amazing. So supportive, happy to help and fix any problems. Once he left you couldn't get any help in Australia

Cons:

The customer service support team is a joke. There is no support and defiantly don't try and add two separate properties to one account

Great for large businesses

Comments: Friendly team and the program itself is very good, however, if you are not technically minded, we found cloud beds to be very complicated and help is difficult to get and this was very frustrating.

Pros:

Had a lot of different features and functions that were very useful and some simple to use

Cons:

The customer service is far too complicated and takes too long. There is no phone number so you can never just call a person and quickly get help over the phone. You need to log your problem by email then you have to wait for a confirmation then you have to wait for a response and all communication is done by email and sometimes the answer is not what you are actually looking for. This can take days which is just not use a friendly, and appropriate when you are running a busy business that needs problems sorted right away. Can cause a lot of stress!

Great Choice for Independent Hotelier

Comments: Overall, we are very happy with our choice in using Cloudbeds. It works very well for a hotel of our size.

Pros:

Cloudbeds is an all in one system which makes running the day to day operations easy. I love the online program so that I can check on items and make reservations from our main corporate office. It helps to streamline as I am not at the hotel everyday. They are always creating new features and working on improvements which is great.

Cons:

The program can be daunting to use as there are many ways to complete items. I also do not love the way their cancelled reservations work as I would love to see them zeroed out in an easier way.

We are happy to use Cloudbeds

Pros:

Cloudbeds is one of the simplest and easiest to use systems to carry out the good organization and management of our reservations. We really like your team's commitment to help solve problems. We are definitely happy to have them as Support tool.

Cons:

Sometimes its interface has some complications, but it is enough to contact the support area so they can help you solve it.

Thieves

Pros:

They are not reputable and allow others to transfer your account with authorizing

Cons:

THIEVES, they allowed someone to transfer my account without my approval and authorization. STATING THEY HAD "documents" THERE ARE NO DOCUMENTS, NO APPROVAL, NO AUTHORIZATION, they have gone against their own company policies. The person they transferred my account stole this and CLOUDBEDS ALLOWED it.

Great All in One Solution - PMS + Channel Manager + Booking Engine

Comments: Overall we are very happy with Cloudbeds. It's a software you can trust. We were worried at the beginning since we were used working with local servers, but we are very happy about the decision we took to switch to a cloudbased system.

Pros:

One of the biggest Pros is that we don't have to use any 3rd party software anymore. It all works perfectly together and we are happy that we don't have to switch between different solutions for our daily workflow. It gives us full control over the business and a great overview of our daily operations. Since we started with Cloudbeds we increased our direct bookings and our revenue. Great software which we totally recommend for others.

Cons:

Not available in German language. We would love to work with a Mobile App. No Accounting integration - we have to export all the data and upload it into our accounting software.

Definitely a game changer for the business!

Comments: It was confusing to understand all the steps involved to make changes and/or a reservation….like to make changes, then click update, then apply, then save. (3 - 4 step process to get the action u want done).

Pros:

Helps with so many areas of the business it’s such a time saver once set-up and implemented.

Cons:

If you are used to a one touch system like Square or other software, the learning curve is definitely a little longer with this system. So many steps to do the simplest of tasks instead of a one button click and ur done.

Deciding to change prices on their own....

Comments: negative. they decided to double my fees in one day without any reconsiliation. they just doubled the price from 37 to 74. Total disgrace.

Pros:

I was just changing the prices in 6 sites on my own. now its easier. nothing another channel manager wouldnt do.

Cons:

constant bugs. the support instead of helping you out they just send you articles uppon articles

Happy with cloudbeds since we started 8 years ago

Comments: We started with cloudbeds about 8 years ago and since that the company keep grow and making life easier to property individual owners like me.

Pros:

Easy to use and the connetion provide with defferent booking channel

Cons:

I really like everything maybe the price for the othere service integration

The easy to use PMS

Comments: Cloudbeds increased our reservations in less than two 2 months using it - we have experience more bookings than before thanks to the Expertise that our Sales Manager gave us to increase the number of channels and also to use the right revenue strategy. Our entire staff is very thankful that they save a lot of time with our new PMS. All in all very happy we took the decision to change to an All in One Solution.

Pros:

- East to learn - Very intuitive - Quick on boarding - Great Channel Manager - Excellent support

Cons:

- Not available in German Language - No Accounting integration - Invoicing format is not customizable

Bait and Switch

Comments: Very flustered on what [sensitive content hidden] and the Cloudbeds gang stand behind???

Pros:

Not sure yet...was sold on the fact VRBO Was part of Cloudbeds and it is NOT.This is casuing Heartburn and lost revenues

Cons:

We were sold/told that VRBO and ABNB were able to be synced up with Cloudbeds when in fact after almsot a year it has not nor does Clodbeds know today when this will be fixed. ABNB is OK but not VRBONOW Our Bookings staff and maid service have twice the work making sure bookings are correct...priceless

Nice Property Manage Suite

Comments: Smooth

Pros:

What I like about the solution is the almost 360 management capability and ease of access when comes to managing the whole property management ecosystem. I have the privilege of working as a freelancer implementing the solution for an Hotel and I can say it's a smooth one with less configuration chaos.

Cons:

Nothing to like less about it, it's a smooth solution.

The Awan Villas with CloudBed, by name user era suwandira

Comments: Hospitality is a new world for me, but using a cloud bed makes it very easy for me to accept reservations from various online travel agencies and really helps us to market The Awan Villa

Pros:

Make it easy for us to change price in one place

Cons:

I think everything is going welland there are no significant obstacles

Don't make the mistake I made, they make it hard to leave. LIKE A VERY EXPENSIVE DIVORCE!

Comments: Just awful. Inadequate software for the industry and 2023.

Pros:

Staff if great. The software is just inadequate. I ve been in this industry for 12 years and used 4 softwares. This one is by far the worst.

Cons:

Absolutely the worst customer support I have ever experienced in this industry. It is NOT possible to get in touch with accounting or payments. It took 3 months to get my invoice adjusted and services I do not use removed, yet still not all credit due was recorded and accounting, nor a manager ever followed up.if this wasn't bad, it got worse! We use their payment processor, well big mistake as well... we just suddenly stopped receiving our payouts... no emails, no calls, just no payouts. I ve reached out to support, the live chat agent said we will get back to you "as soon as possible". I said, what does that mean??? We are not getting our money! You can't tell me when I will hear from someone??? I am sorry, but no. It has been TEN DAYS without payments now, no calls, no emails, still nothing... how many businesses can survive not getting thier payments for ten days and counting? And Noone to talk to???Their website is also a joke, it is a way to keep you hostage. Because they own it. I had to rebuild it completely myself after they built it for me. It is a terrible product, stay away, don't make a mistake I made. I can write an essay how terrible this product is. They do have some really great staff, that I feel sorry for... they are true professionals.

Cloudbeds, everything you need for your Hotel

Comments: I have been using this app for a while now and i can say that it works perfect for a correct administration and management for your different areas of your hotel, it’s easy to use and more importantly, nowadays we need to do everything via remotely.

Pros:

I like how incorporates everything that a hotel needs, booking, sales management, inventory management, reviews management as well as being able to control your own hotel in many ways, i been using this app for over 5 months and every single feature works well, planning and having them it’s vital for a correct organization of your hotel.

Cons:

There are some features that works better outside the software ecosystem like the built in accounting, i didn’t use this and i think in might not be a key feature to the software.

Perfect for our small property

Comments: I have not experienced anything that would change my desire to utilize Cloudbeds to manager our property. It's so easy, a child could do it...literally.

Pros:

I manage a 25 room boutique hotel, and Cloudbeds offers everything that we need in a nice, neat little package. It's so easy to use, you can train yourself how to utilize all the features in less than a day. On each and every screen, there are instructional videos on how to operate the features of the current window you are viewing. They also offer "Cloudbed University" if you want to sit down and hammer through some more chronological training. I've never had an employee need more than a few hours to get the system down pat. The software is based around the guests more than it is based around the property, and they provide multiple tools to make the check-in process easier for both the guests as well as the staff. However, the support would have to be the most impressive thing about the company. While it is extremely rare to have an issue with the software, we actually experienced an enormous lag/outage in the middle of a Saturday afternoon. However, clicked on "Get Help" and in minutes I was chatting to a live representative about the issue I was experiencing. The followed up on it and emailed me directly once it was resolved. I couldn't say that about several larger companies I have worked with in the past. I would highly recommend Cloudbeds to anyone who needs simple, cloud-based, intuitive software to help manage their property.

Cons:

I wish there was a way to store guest vehicle/license plate information. You can "Suggest a feature", which I have done, but it's the equivalent of an online suggestion box. You never know if anyone actually reads them, or even considers implementing them.

Best Channel Management.

Comments: Very much easy like someone is standing with me every time to help.Move your hand but the brain part is automatically mobilized. You are using this software but you never feel strange about this software.Made well for all gorups of people.

Pros:

Easy to use and user friendly.Any non trained person can use it.It is so much like the easy calendar where we can view and manage the rooms for the guest simply by dragging it out.And mostly pricing the rooms are very much easier.Overall this software is made for professional or unprofessional personality as well.Try it and you will find it the best for use with ease.The team member are very supportive in the sense of billing support,technical help and they are real human behind this software.

Cons:

Like least in this thing means there are no any software better than this software for hotel management.

Say goodbye to overbookings! Say hello to lots of features

Comments: Good software and a team that listens and cares about providing the best PMS. Period.

Pros:

Great UI. Huge range of features and reporting. No over-bookings ever!

Cons:

Booking Portal UI and customisability is simple. Integrations to CRM and Accounting software is still in progress.

cloud beds

Pros:

My most like about this software cloudbeds is its very secure and user friendly Channel Analytics is very helpful

Cons:

my most dislike about this software nothing . just need some new updates

Leading PMS globally

Comments: Very good so far

Pros:

Integrations and flexibility Reliable software and great support team

Cons:

pricing its a bit higher comparing with average alternatives in portugal. also itime access integration do not exist for door opening