RQ Retail Management Reviews

Average Ratings

  • Overall
    4.3 /5
  • Ease of Use
    4.3 /5
  • Customer Service
    4.2 /5

About RQ Retail Management

POS + Retail Management System for specialty retailers.

Learn more about RQ Retail Management

Showing 53 reviews

Dominic J.
Regional Sales Manager
Retail, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 03/10/2019

"Good Product For Cellular Dealer Channel"

Comments: Overall great and would recommend to all cellular dealers for each carrier.

Pros: The ease in inputting a sale in the system when scanner and computers are working in sync. The reporting functionality to show how much money the sales rep and the store generated for the sale.

Cons: The slow down periods when multiple people are running reports all at the same time. For instance big holiday shopping times all store locations wouldn't be able to run sales reports.

  • Reviewer Source 
  • Reviewed on 03/10/2019
Caleb T.
Wireless Consultant
Wireless, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 31/05/2018

"Decent software for Cellphone sales."

Pros: RQ excels at taking all the different components in processing mobile device transactions and putting them into one place. Helps save alotta time and get your customer moving.

Cons: The updating process could be sped up a little. Also sometimes it crashes mid sale and you have to start from scratch, but not before waiting a lifetime for it to load back up and get logged back in.

  • Reviewer Source 
  • Reviewed on 31/05/2018
Ian B.
Retail Sales Consultant
Retail, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 11/07/2019

"RQ is perfect for a small business when dealing with cashflow."

Comments: Overall, RQ is an easy to use, highly detailed software option for small businesses handling cash transactions on one hand and credit card payments on the other hand. The user interface also requires a login for each employee to account for liability and security, a quick summary of cashflow and daily projections. One last thing to say about RQ is they have support for mobile applications as well accounting for product inventory.

Pros: What I like most about RQ is the ease of use and designated tabs for payment and cash handling.

Cons: What I like least about RQ it will sometimes glitch at end of day processing and show a cash count as (over) when it’s exact.

  • Reviewer Source 
  • Reviewed on 11/07/2019
Danielle T.
Training Development Specialist
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 18/09/2017

"Overall Easy to Use"

Pros: Very easy for front end users for the most part. The flow is very easy to follow and allows the user to complete a transaction with ease. It also allows users to report on almost anything.

Cons: The more you add into it, the more complicated it can get if you don't know all the ends and outs of the back-end. (But that is easily fixed with the customer service.)

  • Reviewer Source 
  • Reviewed on 18/09/2017
Colby C.
Wireless
  • Overall Rating
    4.5 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4.5 /5
  • Customer Support
    4.5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 19/08/2014

"A great experience year over year!"

Pros: The Vendor is quick to fix any issues, and the product is really in-depth and keeps the business running smoothly in multiple locations.

Cons: More training would be the only thing that I would request.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 19/08/2014
Jake M.
Wireless
  • Overall Rating
    4.5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4.5 /5
  • Customer Support
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 05/08/2014

"RQ Review - Accounting"

Pros: RQ has a very wide scope of reporting options. They are always very prompt when going through support.

Cons: Some of the reports could be a little more customizable. Having the option to include different fields in the pre-built reports would be nice.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 05/08/2014
Ariday R.
Owner
Wholesale, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 15/11/2016

"Ariday's RQ Review"

Comments: This program is great. Functions very well and is easy to adapt to.

Pros: The ease of use

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 15/11/2016
Stephanie H.
Vice President
Wireless, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    2 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    2 /5
  • Customer Support
    1 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 29/08/2018

"Con company"

Pros: RQ4 on its face is a great POS tool with the one positive that it seemed to provide more detailed reports than most other POS software available.

Cons: RQ4 was constantly doing updates which caused a lot of the functionality of the POS sofware to actually work. The updates created more bugs than what they were supposedly being created to fix. On top of the fact that these "updates" took away useful features most of the time because software writers were listening to "customer advice" and wrote in changes that had illogical practicality for actual end-users. Lastly, my recommendation is to not use this company--go somewhere else. We were a customer for over 7 years and when we had to close our doors, we were told that RQ4's (iQmetrix) contract involved a clause in which they could auto-renew every year--which sounds fine until you learn about the rest of the contract clause...in that if your contract is set for auto-renewal on Dec. 31st, AND you don't cancel within 60 days of your auto-renewal date, say you cancel on Nov. 1st in this scenario, RQ4 is obligating you to pay an entire year of services for the following year! So whatever you do, don't use this company! They operate on criminal contract practices.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 29/08/2018
Tammy P.
DM
Telecommunications, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 06/02/2020

"LOVE LOVE LOVE"

Comments: I think its a great tool for employers and employees.

Pros: The ease of the software was so amazing even my newbies could figure it out without us showing them. The employees could figure up their commission without confusion. They could even add their personal favorite widgets to their own home screens.

Cons: I didnt like that we could not get our commission structure to upload so the widget that they offered would reflect employee commission correctly.

  • Reviewer Source 
  • Reviewed on 06/02/2020
Ron C.
Senior Advocate
Telecommunications, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 16/07/2019

"Great for sales"

Pros: The updates and improvements has helped since I've first used it.

Cons: Sometimes there's a few problems like updating customer's account info. It won't continue because the autofill feature messes up the page.

  • Reviewer Source 
  • Reviewed on 16/07/2019
Kimberly M.
Wireless
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4.5 /5
  • Customer Support
    4 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 18/08/2014

"RQ4 - 4 Years of Experience"

Pros: I love the fact that I have my Scheduling, Payroll, Inventory, and Ordering systems all in one. There are only a couple of additional programs needed to run my store!

Cons: There is no way to integrate the scheduling calendar with any other calendar (e.g., Google Calendar, Exchange, etc.). The software is updated continuously, which is really nice, and sometimes it's quite the surprise when you have a newer employee opening and their routine is thrown out of whack by a button moving.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 18/08/2014
Cody S.
Sales Consultant
Wireless, 501-1,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    5 /5
  • Customer Support
    3 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 14/09/2017

"Could be better. Great software"

Pros: It's really easy to use for inventory management and invoicing. Cash management functionality and inventory check-in are great features of rq

Cons: System runs slow sometimes. You need a fast internet connection and high powered machines to get things done efficiently.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 14/09/2017
Brady H.
Electrical/Electronic Manufacturing
  • Overall Rating
    4.5 /5
  • Ease of Use
    3.5 /5
  • Features & Functionality
    4.5 /5
  • Customer Support
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 26/05/2014

"Very good system!"

Pros: The service and support are great. The functionality works very well for our business, and it is a feature-rich product.

Cons: At this point, very little. There are a few minor things but nothing worth mentioning. Syncing the calendars with a mobile device, for instance, would be nice, but overall, the calendar function is good.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 26/05/2014
Andy P.
Wireless
  • Overall Rating
    3.5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    2.5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 05/08/2014

"I use this service for reconciliation purposes."

Pros: It saves the recent reports you have opened and makes it easy to get to the reports I use daily.

Cons: The software has frozen from time to time or loads slowly.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 05/08/2014
Josh L.
Wireless
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 07/08/2014

"I have used RQ4 on a daily basis for two years."

Pros: RQ4 offers almost everything that I need.

Cons: When updates are performed, it would be helpful if they provided a list of what updates were performed and how that will affect daily use.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 07/08/2014
Joe B.
Wireless
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4.5 /5
  • Customer Support
    3.5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 14/08/2014

"Great product, easy to use, awesome reporting"

Pros: It is an easy application to use and has endless options for use.

Cons: It can be a little slow at times, but overall, I have no problems.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 14/08/2014
Verified Reviewer
Virtual Assistant
Retail, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 12/12/2018

"Best option available"

Comments: For the most part things are very good but there are some features that make things harder than they should be, and it seems with every software update we get a new glitch.

Pros: RQ does what we need to for our cellular sales company. It houses all of our inventory, sales, goals, commissions, employee reporting, and more.

Cons: It does not preserve historical data or allow you to future date changes such as reconciliation, chargebacks to commissions, etc. The coupons do not have flexibility in how you can offer a promo and they force return when they shouldn't.

  • Reviewer Source 
  • Reviewed on 12/12/2018
Lindsay E.
Sales Manager
Retail, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 15/02/2018

"Excellent"

Comments: Everything you would need from point-of-sale software and more!

Pros: That we can manage everything we do in store from invoices to CRM, it can all be logged, saved, and scheduled all in one place.

Cons: It freezes often but it always pushes through almost immediately after, this may not be a software issue though...

  • Reviewer Source 
  • Reviewed on 15/02/2018
Brandon B.
Manager
Telecommunications, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 08/08/2017

"Everything You Will Ever Need"

Comments: Very easy to use.

Pros: Searching for inventory across multiple stores is so simple. I love having a dashboard with every detail that matters to me on my main screen.

Cons: The software tends to lag or time out to often. This may be a problem with my internet, however, other software works fine.

  • Reviewer Source 
  • Reviewed on 08/08/2017
Vinay M.
VP Business of Operations
Wireless, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 15/08/2017

"Work on the RQ Retail for Telecommunications provider"

Pros: User friendly and very good reporting. Integrated well with Great Plains and Quickbooks - good customer service

Cons: Complicated back end set up of Vendor Rebate SKU's and commission tables - setting up of these compensation tables is complicated.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 15/08/2017
Allen C.
Senior Sales Associate
Wireless, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 11/10/2019

"Pros and Cons about RQ."

Pros: Easy to use and user-friendly software. Once, you get used to the software, everything will be easier to understand.

Cons: RQ sometimes has issues when doing a different task within the system. It would freeze up and laggy sometimes and you would have to restart the RQ or the computer to fix the issue.

  • Reviewer Source 
  • Reviewed on 11/10/2019
Josue J.
Electrician
Retail, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 18/11/2016

"Excellent"

Comments: They do a great job everything that has to do with this kind of product they are always having good things this why I love this product the best one the usa

Pros: They are really fast

Cons: Sometimes they don't give you the right stuff

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 18/11/2016
Allen V.
Sales rep
Retail, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 31/10/2016

"Easy,fast,reliable"

Comments: This Program offers a large variety of things to do that makes our jobs simple.The POS is very easy to use great for buisness would recommend it.

Pros: Making orders,creating items

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 31/10/2016
Laura R.
Manager
Wholesale, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 15/11/2016

"Excellent Retail"

Comments: RQ Retail works perfectly with any company. All your business needs are satisfied, you won't have to worry about anything.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 15/11/2016
Alexa S.
Wireless
  • Overall Rating
    4.5 /5
  • Ease of Use
    4.5 /5
  • Features & Functionality
    4.5 /5
  • Customer Support
    4 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 06/08/2014

"I use RQ daily to perform all my tasks at work."

Pros: They seem to get any issues fixed promptly. They are always ready to help when you call with an issue.

Cons: It can be slow at times. It takes up a lot of internet, so I understand that, too, but sometimes, it is painfully slow.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 06/08/2014