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Pros:

Customer support is helpful. Present if we need them.

Cons:

The integration we use requires updating at Infoplus, we have to push them to complete the projects. The general communications for us, without paying for the extra chat services, has been poor.

Infoplus ratings

Average score

Ease of Use
4.1
Customer Service
4.2
Features
4.3
Value for Money
4.4

Likelihood to recommend

7.8/ 10

Infoplus has an overall rating of 4.4 out 5 stars based on 115 user reviews on Capterra.

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Filter reviews (115)

Ateeq
Canada
Verified LinkedIn User
Used the Software for: Free Trial
Reviewer Source
Source: GetApp

Very user friendly WMS

5.0 6 years ago

Pros:

infoplus has native mobile application which is the need of the day. It's navigation is very easy and fast. Setting up multiple warehouses is very easy. Customer facing teams are very easily accessible.

Cons:

some features need re thinking by the design team. Infoplus continuously improving the solution. Security features need to be more robust.

Kyle
Director, Technology & Process Improvement in US
Logistics & Supply Chain, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Unbeatable level of customization and features for the price.

4.0 2 years ago

Comments: All in all I have nothing but great things to say about infoplus; we've evaluated alternatives as time has gone on- but still find ourselves in a spot where there's nothing else out there /for the price/ that can do what we want or currently have. We've built our own middle-ware to cover any gaps that infoplus had, and their amazing API allowed us to do that. They are constantly adding new things for us to fiddle with in the API and it's like christmas each time the release an update to it. If you spend the time configuring everything thoroughly, you'll end up with an automated omnichannel fulfillment system that does the work for you. You can sit back and watch your scripts and triggers take over your order processing and fulfillment. If you are looking for something that is a bit more structured and turn-key, then this system might not be fore you- but we love that about it. It's built to how we, and our clients want business operations to run.The current developers and support team are amazing, it is rare to find a company these days that actually listens to the users and these folks actually care. They've implemented tons of features that we and other users have asked for- and they're constantly improving and adding functionality.

Pros:

As of the time of this review, I have not seen another offering out there that allows for the amount of customization that Infoplus does. It allows us to tailor our technology package to fit not only our needs but our client’s needs. We're rarely in a situation where we have to say 'no, system can't do that' which really help set ourselves apart. The 'building blocks' it offers will let you build whatever kind of business logic you want; we've been able to automate an insane number of tasks which allow us to operate with less overhead and have our folks focus on what they do best instead of wasting time doing data entry. Want to parse an incoming transaction (inbound PO, outbound order) and make changes to it on the fly? Simply write the logic and set it to run on a trigger. Need to add a field to an item/order/asn/**? Simply add it yourself if it doesn't already exist. API is AMAZING.The ability to create and use Smart Documents make it so that we don't need to keep a library of mail-merge word docs, or use external label making software- infoplus allows you to use HTML and javascript to create any kind of auto-generated document (BOL, packlist, invoice, whatever) or label that you can think of. In addition, it has a slick package for creating retail compliant GS1 labels which means we don't have to rely on someone going into SPS or some other EDI system to retrieve labels. It's all available at our fingertips. The realtime dashboard great, easily customized!

Cons:

You _will_ need a developer on staff who is familiar with REST API and Javascript to take full advantage of what it has to offer. If you do not have someone who is either willing to learn, or experienced with Js- you will struggle with implementing this software. If you don't have someone on staff who can do the above- luckily Infoplus does have a team available who can assist and get you setup.If I had to pin point the weakest part of the software, it would be the billing module. It took a significant amount of time and caffeine to get it set up and working the way we wanted it to. We are a 3PL and our billing logic changes from customer to customer, and so we ended up having to write extremely customized logic to do what we needed to do. It is a bit clunky and not really intuitive, generating meaningful backup documentation is a bit of a pain at first. All in all, it's not terrible- but you will need to get creative.There are a few minor gaps in their labor management (productivity reports), but nothing we were not able to overcome by making some adjustments to reports or using in-house webapps.

Sonia
Co-Founder in US
Consumer Goods, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Wishing for easier interface and more information

3.0 2 years ago

Pros:

That it is connected to Shopify and when I cancel an order in Shopify it cancels it in Info Plus

Cons:

I can't get a unit count on pending orders. We have alot of pre-orders and I want to go in and quickly and easily see how many of each unit is "on-order" and I can't see that at all. This is something I should be able to see daily.Also, if there is an address change on an order, I should be able to update it in Shopify only. Right now I have to update it in Shopify and then also go into Infoplus and update it. They should be linked in this function.

Infoplus Response

2 years ago

Hi Sonia, All items in Infoplus have an "open order quantity" along with 9 or 10 other quantity fields. I would advise getting with your Infoplus admin or reach out to our support team for more information. Shopify address changes are not automatic due to trigger and shipping information that gets applied at the time of order entry. If addresses are updated but carriers are not, it can cause issues downstream for the pick and pack team. Thank you for the review.

RENEE
HEAD OF SALES in Canada
Pharmaceuticals, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

INFOPLUS

5.0 last year

Comments: Excellent program for managing customer profiles, tracking the items and shipping them as well as keeping track of inventory.

Pros:

Ability to track and edit customer profiles as well as check details on inventory and order history.

Cons:

Inability to edit "NOTES" section. Once it is saved, it couod not be erased or corrected.

Michael
Coo in US
Consumer Goods, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

A small brand using infoplus

4.0 2 years ago

Comments: I use it to track our inventory and sales. I connect it to a google sheet via an API query to predict future sales.

Pros:

It can do almost anything. The amount of information available is massive but it’s a lot to sort through.

Cons:

Interface is not intuitive. The API is hard to use and gives me too much information.

vishal kumar
design in tech in India
Information Technology & Services, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

all about infoplus

4.0 7 months ago

Comments: my overall experience is very nice in infoplus. it is a nice platform for warehouse solution from the experts.

Pros:

it helps to empowers our flexibility. experts will guide us. it provides master supply chain complexity.

Cons:

it has loss communication skills. internet security issues is also there. there is also a dominance culture.

Kate
Retail Operations Director in US
Arts & Crafts, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

A Smart, Approachable, and Powerful Platform

5.0 2 years ago

Comments: We didn't anticipate Infoplus to be as long-lasting as it was merely a recommendation from a previous supplier whom we no longer work with. We are very happy with the product, and I wish to continue using this CMS as opposed to looking for something with more features, as what Infoplus offers to us currently, is all that we need and more.

Pros:

Infoplus is at a great price point and offers features that meet my company's expectations regarding inventory management and fulfillment. New users are easily trained and familiar which is a plus, and it's mechanics allow for this to not only be approachable, but powerful. The filtering system too is an amazing feature, where any information can be easily exported for reporting purposes.

Cons:

I have heard from upper management that some of the controls and features are less in comparison to similar platforms, however for the time being it is most suitable for our company. I wish to continue working with this for the next several years if not more.

Juan
Associate Director in US
Retail, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Great for inventory management, with good performance for shipping

5.0 2 years ago

Pros:

* Inventory management: The software gives you the option to configure inventory reports on a wide variety of criteria (as opposed to other programs that either direct you to use 1 UOM). This customization allows managers to obtain exactly the numbers that are needed for inventory control and reconciliation purposes.

Cons:

* The ordering system is flexible to a wide variety of inputs, but the system would be better if it customized orders depending on the retailer. While I understand that this would be impossible for every retailer, it would be helpful if it included major companies like Amazon or Walmart, so that orders could be broken down by retailer.

Infoplus Response

2 years ago

Hi Juan, Thank you for your feedback! in regards to customizing orders by retailer, I would recommend looking into "order sources" that serves that purpose. It allows you to filter for certain "sources" while also defaulting packing slips, email templates that correspond to that retailer. Hope this helps!

Mark
CFO in US
Warehousing, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Nothing Better for the Price!

5.0 2 years ago

Comments: They have taken our organization to the next level at price that won't break the bank. I would recommend them to any small to mid size company that needs a system that compares to the big players in the space.

Pros:

Infoplus is an extremely robust and flexible system if you understand how to harness it's power. Extremely capable given you put forth the effort to learn and understand how it operates. They have a great onboarding team as well as professional services that can really help take your organization to the next level. We use it in all aspects of our operations from receiving, day to day inventory management, shipping and everything in between. It's also the only tool i've seen on the market that utilizes machine learning.

Cons:

As mentioned in what I like most... it is a big robust system that can be difficult to learn or understand at times. if you go with Infoplus, you need someone on staff committed to learning and working with them on how it operates .. if you do, you won't be disappointed. If you don't, I can see how the system could be frustrating. There are also a few UI/UX things that need to be addressed which I'm confident their team will do in the near future. They are relatively new to the space and making the most of their resources it seems.

Timothy
VP, Supply Chain Operations in US
Retail, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great Value Software for your operation

4.0 2 years ago

Pros:

The product is relatively easy to use and also get implemented. For instance we implemented at the start of 2020 had a very tight timeline & then with Covid restrictions on travel and the overall impact on businesses we were able to get set up in a new location within 45 days with very little support.

Cons:

Reporting functions would be nice to have a standard pack of reports that are generally adopted in most fulfillment, distribution center settings. While most reports can be created with relative ease, having prebuilt standard reports with the ability to customize or as you can currently add your own reporting would be a major + to the product.

Infoplus Response

2 years ago

Hi Timothy, Thank you for the review! We completely agree with you and have plans to not only have canned reports available in the future, but we're integrating some very cool BI and analytics tools to take reporting to the next level. Keep an eye on our product update emails over the coming months / year to stay on top of it. Thanks again for the feedback!

Tyler
Director of Operations in US
Medical Devices, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Good but with some frustrations

4.0 2 years ago

Comments: It has integrated pretty well with Netsuite.

Pros:

It is pretty straight forward and was easy to get my team to use it daily.

Cons:

Infoplus is was the platform our 3PL uses for warehouse management. They have multiple customers. The biggest frustration I have run into is that they cannot use certain critical settings for our account without affecting their other customers - i.e. adding the same item twice on an order. This would be a huge improvement.

Infoplus Response

2 years ago

Hi Tyler, Thanks for your review. I'd like to point out that it is possible to allow duplicate line items on an order more than and that is per "line of business" setting. I would advise reaching out to your 3PL for more information!

Harmeet
csr in Canada
Warehousing, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Good

5.0 2 years ago

Comments: its good

Pros:

i like the option of printing packing slips one time for multiple order

Cons:

i am not able to print pick list at one time for multiple orders.

Silvia
Warehouse supervisor in US
Logistics & Supply Chain, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Daily user

4.0 2 years ago

Comments: Infoplus is very interesting software that has help the business process.

Pros:

Infoplus provide you an easier and detail report .

Cons:

Maintenance hours when needed affects work production

Shaquia
eCommerce Manager in US
Food & Beverages, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

eCommerce Manager

5.0 2 years ago

Pros:

In the inventory overview you can customize it and tailor.

Cons:

That it does not have an overview of all of the features on the home page.

Japsimran
Customer service representative in Canada
Transportation/Trucking/Railroad, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Easy and user interactive

5.0 2 years ago

Pros:

It is very easy to learn and use.It provides a lot of information just within seconds.The features are efficient and effective to be used for a new user as well.

Cons:

I have been using infoplus for more than a year and I don't actually find any cons while doing my daily job.

Megan
Founder and CEO in US
Consumer Goods, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

It's Ok

3.0 2 years ago

Pros:

It is inventory software. It is fine. Haven't tried others.

Cons:

Hard to find the items you need. Doesn't always autosync with Shopify

Infoplus Response

2 years ago

Hi Megan, Thank you for your feedback. We'd love to hear more about your issues around finding the items you need - we offer a few paths to search and find items/inventory so I'm sure we can assist and get you squared away there. We also would like to know more about your Shopify sync issues as the system is configured to push inventory every 15 minutes (if not set to sync faster via cron job). Please reach out to our support team and we can get you taken care of! Thanks again for the review and candor!

Jonathan
Operations Manager in US
Consumer Goods, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Infoplus is efficient

4.0 2 years ago

Comments: So far so good. Thank you

Pros:

The period shortcut brings you to your menu fast!

Cons:

A bit confusing to set up filters and the user face could be dated for graphics and ease of understanding each feature.

George
CEO in US
Automotive, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Infoplus Rocks

5.0 2 years ago

Pros:

We use it daily, and it is an integral part of what we do

Cons:

I can't think of anything about inforplus, in terms of our use, that is negative

Matt
Planner in US
Medical Devices, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Infoplus

1.0 2 years ago

Comments: Using Infoplus has made going to the dentist a more pleasurable experience.

Pros:

I can not say there is one aspect of Infoplus that I find to exceed other inventory software, and feel that this software is better suited to companies with only one or two products (If that).

Cons:

I find the modules (APPS) to be cumbersome and difficult to navigate. Warehouse and Supply Chain staff are constantly required to use multiple "APPS" to answer basic questions. The receiving system for inventory can not accept anything above the most rudimentary.

Josh
Ops Manager in US
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Easy to use with good functionality

5.0 2 years ago

Comments: Smooth and convenient for what we use it for.

Pros:

It's easy to keep track of orders and inventory.

Cons:

The on demand kits and bundling features could be improved a bit. Not easy to set up and use.

Karen
Asst. Director in US
Education Management, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Ease of Management

5.0 2 years ago

Pros:

Infoplus was easy to maintain our inventory and shipment of orders.

Cons:

learning the reports was something that had to be learned.

Tami
Chief of staff in US
Apparel & Fashion, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great

4.0 2 years ago

Comments: I am super happy with it. For what I need it provides.

Pros:

I like that it’s easy to use. And easier to understand.

Cons:

I wish the reports could be exported into more file types. And that I could include things like ski’s on some reports.

Tyller
Senior Coordinator of Community Affairs in US
Veterinary, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Amazing

5.0 2 years ago

Comments: Ive had great experiences so far and the system is so easy to use.

Pros:

I like how easy it is to submit an order and appreciate the multiple shipping options.

Cons:

There is nothing that I have found that i do not like about infoplus

DeAndre
RECIEVING MANAGER in US
Logistics & Supply Chain, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

great system

5.0 2 years ago

Pros:

EASY, FAST AND GREAT CONCEPT. love using it

Cons:

SIMPLIFY THE MENU OPTIONS. thats about it

Laurel
Director of US Operations in US
Consumer Goods, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great product

5.0 2 years ago

Pros:

I find Infoplus easy and intuitive to you as someone with limited experience using products like this

Cons:

I do not use all functionality of the product