Jotform Reviews

Great tool for easy forms creation, also when you are on a budget

Comments: Very pleased, have been using the tool for 3+ years and it's always saved a lot of time / done the job well

Pros:

The user interface is super simple and there's really no learning curve, Jotform also smoothly integrates via Zapier with tons of other tools which is critical for us. Entries go into a spreadsheet or PDF, and you can also choose to go with a completely free Starter package

Cons:

The design templates could be more, I often find difficulties finding a more simple template to use

JotForm: The Ultimate Online Form Builder for Data Collection and Easy Form Creation.

Comments: JotForm truly offers endless possibilities with its form builder, backed by a team of knowledgeable Q&A support staff, making it a winning solution for any business, regardless of size or industry. Whether you're in the technical field or the food service industry, whether you're dealing with cars or dress alterations, vacation rentals or feedback portals, JotForm is the way to go. The team at JotForm is attentive to feedback and feature requests, as evidenced by my personal experience with a widget update after discovering a bug. The platform offers an unparalleled combination of power, flexibility, compatibility, user-friendliness, and helpful support, all wrapped up in a refined and polished package.

Pros:

JotForm offers a user-friendly registration process and fast form creation. The platform provides a diverse range of widgets, like QR code scanners and file uploaders. The powerful logic editor offers endless possibilities, such as pre-populated forms for reporting machine problems and discrepancies between inventory and ERP data. The design editor and the ability to integrate forms with various services allow for extensive customization. Moreover, forms can be further customized with CSS, and they look fantastic on all devices. Overall, JotForm is a flexible and comprehensive platform for creating and personalizing forms.

Cons:

JotForm's extensive features and capabilities may be overwhelming for new users, as there is no easy tutorial available to guide them through the process. However, the Q&A section on the website is a valuable resource, and prompt feedback is available to address any initial confusion. The only downside is the weak integration with Microsoft products and web-based services, which has caused some issues during integrations and projects. Although there are workarounds available, they are not very strong. Nonetheless, JotForm is continually developing new plug-and-play integrations, and user feedback is taken seriously, so improvements in this area may be possible in the future.

User friendly and easy, however expensive and somewhat limited

Comments: It is easy and quick to set up a short form and manage its settings, however for the Free plan alone, its very limiting, especially for my team. The 5-forms limit, the 100MB storage space, monthly views and monthly payment submissions amount is not ideal for larger teams or studios (only ideal for small groups I would say), and to upgrade to get more submissions, etc. is quite pricey, especially the Bronze plan (you're jumping from Free to $34USD a month (or $61 a month for us in New Zealand) which is quite an expensive jump). The premium plans in my opinion should be reworked.Personally, I'm only using Jotform for signable agreements and for invoicing/payment reasons; since my team is recruiting often, Jotform is not suitable for admission/recruitment forms (submissions are received often, so the 100 monthly limit on Free is not ideal).I would only recommend Jotform for small groups if you're sticking with a free plan for a form provider; if money's not a concern for you, then by all means! It's still a good form designer, however make sure you have the cash to upgrade or not too large of a team.

Pros:

> No limit on amount of form fields> Easy to set up and user friendly> Good to use for invoicing or anything else payment related without too much limitation> Looks appealing and not messy> Easy to view submissions> Ability to password/passcode protect the form submissions> Quick and easy to integrate into websites, especially Weebly

Cons:

> Expensive - its very expensive to unlock all features of the form provider. Make sure you or your team or group can afford it.> Free plan very limited - the free plan for Jotform is extremely limiting. It's best for groups, not good for teams and studios.

Great Product For a Small Company

Comments: Our experience with Jot Form has been amazing and has changed the way that we are able to operate as a company. We no longer need to rely on pen and paper to help manage our team out in the field. With the help of the forms, we are able to accurately track times and gather information from our caregivers as well as our clients.

Pros:

We really like to use the forms to keep track of our caregivers times. We mostly don't use paper timesheets anymore, and we now have a hard paper trail not subject to the potential loss of any physical sheets of paper.

Cons:

Occasionally can't download PDF submissions. We depend on these to keep good records of our team mates times on particular shifts.

A simple and inclusive resolution to transition towards a paperless environment.

Comments: Jot Form serves as a versatile solution for us, allowing us to create an employee enrollment form, as well as gather various data surveys. We've had a wonderful experience using Jot Form for these purposes.

Pros:

A user-friendly and appealing resolution that offers digital form and signature capabilities as well as efficient data collection features. The software also boasts seamless integration with third-party tools, multi-level approval workflows, and integrated payment options, all of which contribute to a more streamlined paperless environment.

Cons:

While the software's features are impressive, there are some limitations to consider. For example, tabular input questions are not dynamic and may require additional manual input. Additionally, incorporating an image field could enhance user-friendliness. Another factor to weigh is the relatively high cost of the software's license compared to other available solutions.

A friendlier, powerful form software

Comments: We started with Google Forms and also use Microsoft Forms quite a bit. All of them have their limitations. JotForm allows us to receive file uploads on a WordPress site, send quick surveys, and explore detailed feedback from curriculum reviewers. Customer service has been helpful, too.

Pros:

I've come to rely on the Cards version of forms. I like the breadth of integrations and the variety of field types. The new Tables and Reports features are pretty interesting too. JotForm is reasonably easy to set up and very user-friendly on the front end.

Cons:

A lot of the default styles are pretty dated, but there are some fine options for styles. The admin UX takes a bit of getting used to--not quite the normal flow, but there are reasons for this.

Love Jotform!

Pros:

As a lifestyle and nutrition coach I have many forms for my clients to fill out, having Jotform has made it super easy and convenient for both my clients and I. I also love how professional it looks compared to other online forms and how I am able to customize it to my look, desires, and needs.

Cons:

The computations for if/then scenarios took a little longer than I would have liked and was a little more confusing, but customer service was really helpful in getting things sorted out for me.I also wish there was a way to customize some of the automatic form details such as "First and Last Name" to customize it to just "First Name".

We love jotform!

Pros:

I very much enjoy the ability to use it for surveys, and being collaborative within our organization when it comes to branding, forms, etc.

Cons:

I think it should have more drag and drop field options that can be customized.

Great tool for creating customized surveys

Pros:

I really like that you can create surveys that come up one question at a time. It's sharp and allows you to tailer your user's survey experience.

Cons:

The big price gap between the free account and the paid account.

Great for new to form services that want to learn advanced tools

Comments: I enjoy and still use jotform, and recommend it for those wanting to use advanced functions such as automation rules, to try it out.

Pros:

Easy to learn about and how to use rule functions and can apply this knowledge in use of rules from other apps.

Cons:

Some advanced modules can be confusing on setting up and not muvh info for help setting them up.

Buyer beware: JotForm API breaks and support is awful

Comments: Support is terrible and a deal breaker. We are moving to Gravity Form as a result.

Pros:

The UI is pleasant for both the user and the integration. Setting it up was easy and getting it integrated with ActiveCampaign over the API wasn't difficult.

Cons:

The support is a HUGE problem. We work in mental health and having client inquiries transmist can be a matter of life and death if someone is in crisis. We noticed we were not having contacts transfer some times and other times, parts of data which was mapped, wasn't transmitting and deals weren't being generated due to missing tags and data. This alarmed us and we reset the integration to no avail. We contacted support multiple times to find responses that regularly took 4-7 days and sometimes no response at all. It was infuriating and irresponsible on their side.

Powerful, professional tools for your small business, with no hit to your bottom line

Comments: Jotform helped bring my small business venture to life by providing inspiration and needed tools without a grand investment that I simply wan't ready to make. It has helped me learn new ways to add accessibility and interactivity to user interfaces across platforms by making these options easy to use and understand in their form editor.

Pros:

Jotform has such an impressive array of elements to drag and drop into your form it is a near certainty that you will be inspired by it all. File uploaders, music streaming, video players, sketchpads, even interactive dice to roll, it's all there! Most of these options include a field for CCSS customization, as well, helping with brand fidelity or jsut making it yours. Beyond the aesthetics are plenty of security options such as email verification, phone number verification, ReCaptchas of all kinds (think visual, audio, and even drawing!), data capture, field masks, and more. Payment portals can be set up directly in the form and linked to their easily customized store inventory widget or to whatever dynamic data stream you create with their form calculation and dependent action tools. Small businesses can streamline this crucial piece of their online presence and do it with personality and professionalism, all with no out of pocket expense.

Cons:

Data calculation and dependent actions are all possible in Jotform. However, the process is facilitated through the strategic placement and coding of form calculation fields that need to be hidden from user view and generally clutter the worksapce for editing. While there are many hints and reminders built into the steps to add these actions, I am fairly certain anyone that is not comfortable with setting up spreadsheet automations might feel overwhlemed or confused by the process. Since these are not needed by all users, it is certainly not a dealbreaker. Additionally, the majority of Jotform's "flashy" options are in the form of "widgets" that appear to be affiliate-created or sponsored for the most part, such as the Vimeo video player or Facebook Messenger button. Because of this, it is hot or miss what type of data you will render from them or how to do so. For widgets built simply for looks, like the graphic headers or page dividers, this is obviously not an issue. But for others you can end up with data that is nearly impossible to use dynamically. Take the "fancy range slider" for example. Users slide the ends to create a range within a set provided by the form creator. The data that this produces is read as the beginning number of the range and the ending number of the range strung together (ex: starting page=2, ending page=10, resulting data= 210), making it only of value by manual analysis.

Jotform is the best (if you don't mind the price)

Pros:

Jotform is realy the best tool about survey and appointment purposes. They have tons of automations features and it has easy of use charachter. Also customer support is very fast and kindly.

Cons:

Prices! To be honest jotform is very expensive. Thats why althought it was my favorite tool, ı dont use it because of price. Especially country like Turkey which is inflation rate is more than %150, this price is not normal. I think they should define different price point for different country. Or should serve some discount coupon.

A great form builder

Comments: We use Jotforms across the college for submissions from partnering departments for design and web update requests. This allows us to keep all the information in one place rather than rely on emails. Plus, we have a historical record of all the requests in a given year.

Pros:

Jotforms is a simple way to create forms to obtain information and has powerful features for advanced form building. The form builder is drag and drop and provides plenty of options for customization. There is a free version with plenty of features and a cost-effective paid subscription that unlocks plenty of helpful features.

Cons:

The UX on the submission side is not great. When navigating to the forms to review submissions, I oftentimes have to think twice about where to find them.

Jotform is a great form platform.

Pros:

I like the different ways the a form in Jotform can be embedded on other sites. Different CMS have specific scripts and Jotform scripts for embedding forms make it easy to adjust as needed.

Cons:

I would like the quiz feature to be a bit more prominent and useful. Additionally, I'd like to be able to use analytics to track features on the form.

An amazing multipurpose platform beyond just data collection

Comments: JotForm actually saved our project from collapsing. In the middle of a survey we had launched with a different platform, we were encountering severe technical issues that caused our data collection activities to completely stall. Migrating to Jotform not only solved all of those problems, but offered us features we didn't have with our previous service. Features that allowed us to cut down enumerator errors during survey administration, improve our agent remote monitoring protocols, and generally enrich the survey experience for our data analysts, survey respondents and field agents. It was absolutely amazing.

Pros:

Well, first is the ease of use.With Jotform, survey creation to deployment in a matter of minutes isn't just a marketing gimmick...... we were actually able to do it. The quickly customizable templates and very user friendly feel makes it a joy to work with. Also, when we first signed on, we were migrating an active survey from a different service (which was giving us a lot of technical issues) and the customer service support we received was absolutely amazing.

Cons:

Response data was being produced as links instead of the intended .pdf forms we had hoped.....when we first launched. And we struggled a bit to understand what was actually happening, but we later figured out the cause and solved it. That has been the only record of any issue we ever had with JotForm.

Best online form platform I've used

Comments: The experience has been WONDERFUL! Their support team has always been able to help me navigate any issues, especially in the beginning when I was learning the features that aren;t common in other systems. Now, I can get what I need from their support documents.

Pros:

I like jotform for its simplicity. I have used many other platforms to build online forms and Jotform BY FAR outshines them all. It is super easy to use and very user friendly. I like that they have make the user experience so easy to build, implement and tabulate results.

Cons:

I haven't really ran into anything that I don't like about the software honestly. Anything I have ever wanted it to do is built into it already or they have an integration already in place to assist.

Been using this for years and Jotform has come a long way!

Comments: Great experience. The Jotform forms works with and without a website because you can just send people the link to any of your forms. For business owners just starting out, this is a great hack to get business coming in.

Pros:

Whether you use the free or paid version, you have access to templates that create professional looking forms.

Cons:

Although Jotform comes with templates, it did take a while to get used to using the software to create product based forms.

Very Good and Constantly Improving Online Form "System"

Comments: We are using Jotform for completing our onboarding "paperwork" with our new clients. The conditional formatting option is very helpful in reducing unnecessary questions for different types of clients.

Pros:

Jotform started out as a simple webform application and has grown tremendously since I started using it in 2015. The ability to easily create basic forms with templates is fantastic. The incredible number of form field options and widgets makes creating complex forms with great conditional formatting options. HIPAA compliance and form Encryption make collecting sensitive information very secure. Customer service is quick to respond and people trying to use JotForm to create forms for Phishing are identified and locked out until they prove they are legitimate (it happened to me when trying to create an online W-9 for our clients.

Cons:

JotForm just released JotForm Reports which may solve my primary "complaint". While you can create awesome notification emails which shows the data collected, You are not able to specify in the notifications to exclude fields with no response. This was important for us and required we use a different vendor since we could not create a workaround.

The Most Powerful Form Builder Online, Anywhere.

Comments: Fantastic. From the limitless possibilities with the form builder to the knowledgeable Q&A support staff, JotForm definitely has a winning solution. I would recommend this for small and large businesses, from technical to food service, from cars to dress alterations, from vacation rentals to feedback portals. The people at JotForm listen to feedback and feature requests, I myself was able to have a widget updated after I found a bug that had previously gone unnoticed. You won't find a better combination of power, flexibility, compatibility, user-friendliness, and helpful support in such a refined package.

Pros:

In short, everything. For starters, the ability to sign up for free and begin immediately creating forms that work within minutes is unmatched. I am impressed by the extensive amount of widgets that can be utilized for custom data entry, from QR code scanners to file uploaders to widgets that can perform custom calculations. The logic editor for controlling if and where questions, textboxes, widgets, etc. appear is very powerful and allows for virtually limitless form possibilities. I've used these to in conjunction with QR scanners to load pre-populated forms that allow technicians at my workplace to upload photos of machine issues, describe repair procedures, and even add parts used for repairs. Seperately I've also worked on forms used to report inventory / ERP data discrepancies that can be mailed to specific recipient groups based on which part of the ERP system is in question. I could ramble on about the endless customization with the design editor, the ability to do advanced back-end coding including the addition of dedicated HTML, PHP, and other code languages, the ability to integrate forms with everything from Google Drive to Airtable to PayPal, secondary integrations with Microsoft Flow, you name it. And the amazing thing to me is, the forms look stunning on desktops, tablets and mobile devices. And if you don't like how a particular widget looks, crack open the CSS on the back end and you can build pretty much anything.

Cons:

The power and capabilities of the system can be a bit overwhelming to a new user. There isn't an easy tutorial to get you going right off the bat, so you're left searching at times for how best to accomplish a particular goal with your form. That said, the Q&A portion of the website is very helpful, and the ability to ask questions and get fast feedback more than offsets any initial disorientation. The only other con is the weak integration with Microsoft products and web-based services. I'm not sure what the issue there is, but it has been a hiccup during my integrations and projects. There are work-arounds for this, but those are weak as well. That said, JotForm is always developing new plug-and-play integrations, which means this is something that could be seen in the future. And they listen to their users' feedback.

Great Solution

Comments: I’ve been using JotForm since November 2016 till now. It is really a great solution especially for people who has no coding experience. The ongoing enhancements introduced by JotForm since I started using it made it further useful to the extent that you may not need to use any other product to complete your task.I used it to gather data, ranging from simple to bit complicated surveys, as well as a standalone application that works perfectly to serve my purpose.Due to the nature of my projects, I sometime require to use multi-lingual forms, one of which is Arabic. To be honest, most of available products despite their effectiveness in English or other languages, they do fail when used for Arabic interface, which is a right-to-left language. This does not apply to JotForm, which almost shows the same performance even for Arabic language. Yes, some elements may sometimes do not support translation, however, some other workarounds using other elements do solve the problem, like using text elements, like labels for example, to overcome this minor issue.Generally, I would always recommend using JotForm, which is from my point of view a completely different experience.

Pros:

It is a great, easy to use, reliable solution that requires no coding experience or prior knowledge to use. Creating and managing surveys and order forms is extremely easy and fast.

Cons:

One of the recent enhancements introduced by JotForm is the signed documents. I believe, this module is not yet matured, as one can face some difficulty to delete unnecessary documents after submission, like testing and sample submissions for example. Yes, you may delete them at the end of the day, but by visiting some other sections of the application. I personally wasn’t able to realized this until I received a response from the support team. This needs to be considered by the team.Also, enabling the translation of some parts of the product will be useful. For example, product specifications for ecommerce elements (item listing).

Jotform - lots of functionality, too bad their customer service can't help you!

Comments: Building webforms or transferring pdf forms to webforms is very simple. The summary tables are powerful and the form widgets are vast. Digital signatures are easy to secure.

Pros:

Jotform is so easy to setup if you are a beginner. No experience necessary in coding, just simply pick from a template, edit your branding and away you go! From novice to expert, there are lots of coding features and widgets in their form builders and it connects to mainstream online payment processers very easily.

Cons:

There is ZERO customer service! There is no live chat feature, no email correspondence and no phone line. If you have an issue you submit a ticket that ends up in a long queue and more often then not a day later you'll get a response that asks for information that was clearly stated in your ticket or a response that says 'they don't know' and then they close the ticket. If you are not comfortable troubleshooting technical issues yourself, more along to another software. The current Jotform support requests STINKS!

Awesome product, frequent updates, easy to use!

Comments: Overall JotForm has been irreplaceable for our company. So many of our processes have been streamlined and built around JotForm, it's truly saved us countless hours of time each week. Their customer support is very responsive and helpful in resolving any issues with software use.

Pros:

We've been using JotForm for years as we've grown our small business to solve problems, collect data, and streamline processes. JotForm has been one of the easiest softwares to use, learn, and implement in our organization. The best part about JotForm is how easy it is to use - with drag and drop options, excellent customer support, and regular updates to improve building the forms. I would also add that it is unbelievably customizable. There are tons of templates to choose from that can be plug and play or drastically modified to fit the needs of the task at hand.

Cons:

There is almost nothing but high praise for this software. Most issues I've run into over the years (formatting problems, pdf compatibility, etc.) have all been addressed and improved upon with each update. There are still some issues with designing pdf files and editing layouts of automatic emails but nothing that impedes the functionality or use too much. I'm also confident that these issues will only continue to improve based on JotForm's track record of catering to its customer needs.

A fantastic form builder with user-friendly tools

Comments: With these tools, I have successfully made a lot of surveys, and I heartily suggest Jotform to those who are just starting out. A wonderful piece of software that provides us a professional front end appearance while cutting our labour hours in half. I can create forms that appear exactly as I want them to since it is so user-friendly and gives tremendous customization choices.

Pros:

Jotforms offers extensive capabilities for complex form development and is an easy method to create forms to collect information. I adore how the API functions and how it relates to the other products that power my company. It makes handling customer requests for my staff very simple. The process of developing and disseminating multiple data-collecting questionnaires, monitoring surveyor answers, and producing data reports has been very excellent.

Cons:

The mobile app does not allow you to examine analytics; the only option for downloading data is PDFs. On the mobile application, it occasionally refuses to convert to PDF and forces a shutdown. I can only use the original invite link to access Jotform. Additionally, I can only modify the form in Firefox and not Google Chrome.

Surveys for the short-stay rentals

Comments: Very good! It has allowed us to facilitate processes such as the receipt of payments, inspections in apartments with real-time alerts and carry out mini projects, helping especially in the collection of information in a quick and easy way.

Pros:

The options it gives when it comes to creating forms for different areas. Mainly through the functionalities and the bifurcation of questions. It is also very easy to collect the data obtained through the questionnaire mainly due to the automatically created spreadsheet and the filters that it has.Also the creation of alerts via email based on key answers seems to me a great success and very important, especially for the detection of problems.

Cons:

The creation of forms seems to me a little bit too square and too predetermined. There is little room for customization, especially at the design level.