--- description: Get detailed information about Freshchat and how it can help you meet your business needs. Learn more about Freshchat price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshchat Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Freshchat](/software/158117/freshchat) # Freshchat Canonical: https://www.capterra.com.sg/software/158117/freshchat Page: 1 / 6\ Next: [Next page](https://www.capterra.com.sg/software/158117/freshchat?page=2) > Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels. > > Verdict: Rated **4.1/5** by 124 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Freshchat? Freshchat target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 124 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: ₹1,799.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: - Chatbot Builder - Chatbot Analytics - Shopify Integration - Freshdesk Integration Growth - $15 per user/month, billed annually - Upto 2000 bot sessions/month Free - Priority Inbox - Canned Responses - Facebook Messenger - User Segmentation - Business Hours Pro - $49 per user/month, billed annually -Up to 3000 bot sessions/month FREE - WhatsApp Business - Apple Business Chat - Auto-resolve - Team Performance Report - IntelliAssign - Business Hours(by Groups) - Co-Browsing Enterprise - $79 per user/month, billed annually - Up to 5000 bot sessions/month FREE - Allowed IPs - Allowed Domains - User Authentication(JWT) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - AI Copilot - AI/Machine Learning - Activity Dashboard - Alerts/Notifications - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM - Chat/Messaging - Chatbot - Code-free Development - Collaboration Tools - Communication Management - Customer Experience Management - Customer History - Customer Support - Customizable Branding - Geotargeting - Interaction Tracking - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multi-Language - Natural Language Processing - Offline Form - Pre-Configured Bot - Proactive Chat - Query Suggestions - Real-time Consumer-facing Chat - Remote Support Software - Reporting & Statistics - Reporting/Analytics - Surveys & Feedback - Task Management - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing ## Integrations (17 total) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WooCommerce ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Live Chat Software](https://www.capterra.com.sg/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.com.sg/directory/30797/live-chat/software) - [Customer Communications Management Software](https://www.capterra.com.sg/directory/31002/customer-communications-management/software) - [Customer Engagement Software](https://www.capterra.com.sg/directory/30906/customer-engagement/software) - [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software) - [Customer Support Software](https://www.capterra.com.sg/directory/32315/customer-support/software) ## Alternatives 1. [Freshdesk](https://www.capterra.com.sg/software/124981/freshdesk) — 4.5/5 (3432 reviews) 2. [Slack](https://www.capterra.com.sg/software/135003/slack) — 4.7/5 (24110 reviews) 3. [LiveChat](https://www.capterra.com.sg/software/62194/livechat) — 4.6/5 (1723 reviews) 4. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1782 reviews) 5. [Tidio](https://www.capterra.com.sg/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Cheif Executive Officer" — 5.0/5 > **Rithik** | *9 May 2026* | Biotechnology | Recommendation rating: 9.0/10 > > **Pros**: What I liked most about Freshchat is that it is simple and easy to use, with a great UI and very easy onboarding. Mainly, having multiple channels in one place makes it easier for the team to manage and pick conversations efficiently. The pricing is also quite affordable, and the integration with Freshdesk works really well. > > **Cons**: What I liked least about Freshchat is the lack of advanced features and integrations compared to some competitors, and the AI capabilities still feel a bit limited. ----- ### "Reliable tool but slow to innovate" — 3.0/5 > **Harry** | *12 November 2025* | Accounting | Recommendation rating: 6.0/10 > > **Pros**: Simple, intuitive interface that’s easy for new team members to learn. Integrates well with other tools. > > **Cons**: Felt behind competitors with new AI features. Took too long to release tools that others already had. > > Overall positive. It helps my team manage thousands of chats each year with minimal friction or downtime. ----- ### "Chief Technology Officer" — 5.0/5 > **Atiradh** | *16 May 2026* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Freshchat is an excellent tool that helps us communicate with customers and resolve queries efficiently. Since all our internal tools and data are integrated within the platform, it enables faster, seamless, and more personalized responses. > > **Cons**: Personally, I did not find the UI/UX very intuitive, as it felt quite minimal and lacked adequate support for our team to easily access and view all the required data in one place. ----- ### "A Omnichannel Tool which reduced TAT ani pettu" — 5.0/5 > **Manijith** | *24 May 2026* | Semiconductors | Recommendation rating: 10.0/10 > > **Pros**: Freshchat is an easy-to-use communication and customer engagement tool with a smooth user experience. It offers great value for money with useful features available at an affordable price point. > > **Cons**: While Freshchat works well for basic communication and support needs, one area of improvement would be the addition of more advanced features and capabilities to better support growing business requirements. ----- ### "The Go-To Platform for Seamless Customer Chat" — 5.0/5 > **Srithika** | *21 May 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Freshchat is an excellent chat platform that is easy to customize according to business needs, offers multiple integrations, and simplifies customer communication workflows. Great affordable pricing. > > **Cons**: While the platform offers useful AI capabilities, some features occasionally fall short of evolving industry standards, and customer support responsiveness can be inconsistent at times. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.com.sg/software/158117/freshchat?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/158117/freshchat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data