ShipStation Reviews

ShipStation Is the Best e-Commerce Shipping Tool!

Comments: ShipStation was an excellent tool to help grow my small business. I am able to see orders from multiple stores that I operate. I have shipped over 20,000 items and I am still shipping products using ShipStation. The

Pros:

It is by far the best e-Commerce tool for shipping and logistics. It helped me grow and run my business immensely. I was able to easily plug in the stores that I operate and it worked like a charm. It populated all the orders without any problem. I also liked the shipping discounts that it provided, as well.

Cons:

I found it a little clunky to use at first. I had trouble navigating the orders. It is really a warehouse type of tool which I had to get used to. I had to learn to how to navigate using the software which didn't seem as intuitive as shipping on eBay or Etsy, for example.

Best in class order management, but inventory management is flawed

Comments: Positive. I've tried numerous competitors, but keep coming back to shipstation for just doing the business of shipping things flawlessly. If they would add inventory syncing and kitting/bundling, this product would be literal perfection.

Pros:

The workflows, batching, labelling, general UI and UX and the user-centric engineering make it obvious this was designed by product managers who have done ecommerce, rather than their competitors who are software engineers first and have no clue what store owners actually want.

Cons:

The inventory managenet is one way; anything you sell on any channel will decrement Shipstation's inventpry, but it won't then push the new stock count out to connected stores. Also therefore no support for kitting and bundling. They recommend you check out other integration partners but most of those cost 300+ per month which is 6x what I'm paying for Shipstation. They have competitors who offer these features free or cheap, but the competitors lack in the order/shipping management features.

Poor support system

Comments: It allow users to import and gives good quality products. But it charges are high with a poor customer support system

Pros:

It have good quality products and labels are great and manage inventory

Cons:

Customer support policy should be taking serious

ShipStation Is the All In One Solution For Any Business Shipping Product

Comments: So far implementation has been straight forward, and support has been useful to get to where we need to be, so we have no complaints and our experience so far has been that we are dealing with professionals.

Pros:

The price checking, the tracking, the integration the ease of use...all lead to an excellent product.

Cons:

So far we have not run into anything major but we have just implemented and are still in testing phase so we need more time for a list of potential cons to emerge (if any do)

Shipstation is one of the best alternatives I've found.

Comments: Absolutely satisfactory and I'd recommend it to anyone in need of an alternative for shipping.

Pros:

It's easy to use and makes my job convenient. I'm glad I discovered Shipstation.

Cons:

I have no complaints about it. It helps us on the daily!

Reliable and Easy to Use

Pros:

Easy to use and ability to price shop all carriers on one dashboard

Cons:

Cannot be used as an inventory management system.

ShipStation -Connecting extra carriers and distribution channels in one Dashboard

Comments: I would recommend the Platform to any company looking to expertly manage its shipping operations just like FabFitFun. I love the Powerful Features which are easy to use. It is easy for the company to connect with various marketplaces, shopping carts, order management systems, and other systems — all from a single, simple platform. Superb customer service is a plus. Keep Rockin'

Pros:

I like how ShipStation swiftly and efficiently manages the order inventory. With ShipStation, it helps the company to coordinate with multiple carriers and order sources in one place. It has an excellent integration with the main shipping service to accelerate shipping management activities.

Cons:

Sometimes, ShipStation may fail to print the labels the user wants but this can be manually downloaded and printed from outside ShipStation. Despite this, there is still a lot in there to explore since the user interface is good.

An Excellent Shipping Partner

Comments: Overall it's very good. I'm always able to get customer support when I need it and they are very knowledgable.

Pros:

I like that we can use all our carriers and easily monitor which things have shipped and what hasn't.We are able to split orders if needed and put things on hold.

Cons:

One thing I would like to see is to be able to see when a shipment has not delivered. You can't filter shipments by "undelivered" so it's hard to spot carrier issues that come up. You just have to search through the whole list.

Shipstation - your handy finder

Comments: Shipstation helps save a lot of time in locating, tracking, and processing orders. Just a few upgrades in the system and it will be much better.

Pros:

I really liked the option where you can find a customer using the shipping address. Which helps locate an order or customer faster when all the provided details do not match the order you were looking for.

Cons:

It will load slowly when used by multiple people at the same time which is not convenient when you're in a hurry to get the job done.

A great option for people who frequently use PayPal

Comments: I have had a positive overall experience with ShipStation and believe it to be a great option for frequent PayPal users.

Pros:

I like ShipStation's easy integration with PayPal.

Cons:

I have been able to purchase shipping services at higher discounts using other software. I also find the UI harder to navigate than some other shipping managers.

Shipping software that speeds things up

Comments: ShipStation has been crucial to our workflow and we'd have wasted hours a week if we were still having to manually enter data. The staff at ShipStation is helpful when you need them but they COULD do a better job implementing features that customers request.

Pros:

We like that you can use ShipStation to import and update orders on your shopping cart software with very little effort.

Cons:

The cost may be prohibitive for users only using minimal feature set, but still a good value compared to manually hand-jamming data.

Shipstation is a must have for those who ship a lot!

Comments: Shipstation is wonderful. Their customer support is great, anytime I've had an issue, they've gotten back to me right away and solved it.

Pros:

I love that it can connect right to my Bigcartel site. All I have to do is refresh, and all of my orders are there waiting to be shipped. Shipstation makes it incredibly easy to weigh, input package info, and ship packages. It comes in handy, especially during the holidays when all of the post offices are crazy busy with holiday shipping. I can just print my labels, and throw them in a blue mailbox!

Cons:

There are a few minor things I would change (like uploading item info, and keeping weight of the items standard). In the grand scheme of things, though, there is nothing at all I don't like about this software. I honestly think it's perfect.

Shipstation Makes Multi Channel Shipping Insanely easy

Comments: I love it. I love that it offers to combine orders from the some customer together, I love that I can create global rules for each platform. I love that it integrates with every platform and you don't need to worry about having any kind of issue there. It works with special shipping options like seller fulfilled prime. Really could not be happier.

Pros:

Integration is a cinch. YOu really need next to no technical knowledge to set this up on most platforms. Once you create all the rules anyone and I mean anyone can just come in and fulfill all your orders.

Cons:

Honestly, I would say that I wish it was free but it is as I like to say WEP - Worth Every Penny, and it doesn't really cost very much.

I'm done.

Comments: Shipping software is supposed to make shipping easy this software is a frustrating waste of time.

Pros:

It worked great until they did an update to the interface now it's worthless.

Cons:

I have used ShipStation for years they did an update about a year ago and it all went to shit after that, I constantly have to reset the printer to recognize the software and now I have spent an hour trying to print a label with no success. For some reason they are double entering sales so I have to delete one so it doesn't throw the totals out of wack. Looking up shipped packages some don't show up even though it was shipped. My clients are not receiving a tracking # email so I have to answer the "Where's my stuff email. Done.

Difficult to utilize, poor customer support, expensive postage, features can be more automated

Comments: Difficult to get problems with user interface resolved, such as simple login between two computers

Pros:

Ease of usedont accept many characters to

Cons:

Difficult to utilize - Need to login on a certain browser or 1 PC at a time Poor customer support - Email vollies back and forth with no problem resolution Expensive postage - Above 1 lb. is more expensive than ebay and Amazon. Features can be more automated - Same shipments cannot save on every type shipment, Certain pulldown fields not functional like the cubic selection or delivery confirmation, write text fields don't take enough characters to make the phrase, Amazon inteface fails to download orders, etc.

Shipstation brings all your shipping needs to one platform

Comments: Shipstation allowed us to use one account and centralize the online order fulfillment process with one platform, to easily manage package shipments from multiple order systems and using multiple shipping accounts (USPS, FedEx, etc.).

Pros:

I absoutely love using shipstation to manage multiple ecommerce platforms with the ability to fulfill orders, print labels and organize all within one platform.

Cons:

As shopify has expanded, it was tough at times to manage fulfillment from multiple locations within shipstation. over time we were able to figure it out but it took some time.

Not perfect but very good

Comments: I was impressed with options you have in this software to speed up shipping proces.
I sell in multiple platforms ( eBay, amazon, and my own ecommerce store) and ship station import all orders into one place. No more login into each of them and ship from there
I also ship with multiple carriers ( USPS and FedEx) and there is where ship station is handy
I am using stamps.com for 5+ years and I ma very happy with it but stamps will not work with FedEx so I had to sort out orders by shipping method and ship USPS packages using stamps.com and than log into FedEx to ship remaining orders from there. FedEx software it terrible ( on line fedex.com and their shop software ) that it actually increase my shipping time that I was considering to drop FedEx shipping method from all stores. Ship Station make shipping much easier if you use multiple carriers and this is why I use it

Pros:

1) Import orders from multiple ecommerce platform 2) One software for multiple shipping carriers and method 3) Great email notification for clients, multiple options of emails and multiple templets 4)inventory tracking many other good futures

Cons:

1) Depend on package you have with ship station support can take long time to answer your question. No phone support for any users and only email support for lowest package. This is not acceptable. When I need to ship and I have issue I need to call somebody and fix problem ASAP. If you send email you can wait who know how long to resolve issue. Live chat is available only for selected ship station clients ( base on how much you are paying = selected package of ship station) and it may take very long time to actually chat with somebody ( we are talking hours in some cases before you are at top of chat queue ) 2) you have to press button to read package weight if you have scale attached. This is very annoying if you ever used software with automatic scale. You place package on scale and software already know what you shipping. ( or alarm you when scale is 0 = nothing on scale ). I had packages returned because I did not press "read" scale button and package was over weight compared to postage purchased. Same goes the other way. You pay more for postage if your package is less than what you estimate in your ecommerce platform. 3) FedEx international shipping has big problem. Ship station does not print commercial invoice for international packages. You technically can print label but than you have to go to FedEx and fill out commercial invoice form. I do not understand why it can not be printed at the same time with label. All info is already available ( item, price etc) on ship station after importing order. Ship Station print all required paper work for USPS international packages 4) address verification is not strong future on a software . I am comparing it to a stamps.com again. If client place wrong address on a form ship station will tell you that address is not valid but will not tell you what is wrong and will not suggest correction. Stamps.com will suggest correct zip code , street name , apartment number if it is missing etc. Ship station will only tell you " invalid apartment number" or "apartment not found" 5) international imported addresses create issue sometimes if client used other than English address form. German , Japanese, Spanish language use soft punctuations and different letters like ~ or ę ó ś ć and many similar. Ship station when import such address create strange characters replacing original with something like @##@$%% and if you print it I can guaranty package will not be delivered to a clients since local post office will not recognize street name or town. 6) some countries are not recognized by ship station as international address. Republic of Ireland is not recognized. If client place that name on order form Ship station assign USA address to it. Since this is official name if country my client always put it than way and not Ireland in Country section. They would have to put Ireland instead ( Ireland in country field create correct international destination) Same goes to United Kingdom but England will be correct ( it may be few others - just do not remember )

Expansive Shipment Management

Comments: There's no doubt that ShipStation is built well and has the necessary features to please companies of all sizes. We've found very few problems in our 2-3 years of utilizing the platform and it's the best solution we've found to this point. We would recommend the system to any company looking to expertly manage its shipping operations.

Pros:

Our publishing company utilizes ShipStation to handle inventory and shipping management. The system is extremely comprehensive, offering a robust feature set covering orders, shipments, products, customers, and reports. It's easy to set up multiple stores for different aspects of the business in order to keep the silos separate, and alerts draw your eye to the areas that need attention. ShipStation can also be seamlessly integrated with various e-commerce platforms so that orders are ported directly over and into the shipment queue. Once shipped, we enjoy the tracking features that allow our team to check shipment status whenever customers have inquiries. Additionally, there's an insight section that shows how many customers interacted with a their personal tracking pages, how many shipment notifications have gone out in a given time period, and general sales trends.

Cons:

The interface isn't the prettiest, but it gets the job done and doesn't suffer from glitches. Occasionally, we have a little bit of trouble locating a specific option because the system has so many features. Perhaps the organization or visibility of some areas could be improved.

Great product, good customer service, some initial printing speed issues

Comments: Good implementation experience, good usage, and good customer support. some minor label speed issues were eventually resolved, and the solution helped the business to scale tenfold which they could simply not have done without it.

Pros:

Easy to implement, we used a 3rd party to help integrate with Sage200 and the data flow worked very well indeed, not immediate but fast enough for the business to get the order data via Sage200 into ShipStation, and integration with multiple couriers was simple. Customer service was helpful and did their best to help with every issue we had.

Cons:

We had a number of label printing speed issues that despite best efforts the ShipStation customer service and tech support were unable to resolve - we eventually found out that we needed network label printers instead of USB printers as the USB caused a bottleneck, but it took a long time and a lot of testing to get to this conclusion.

Tremendous asset for customers and businesses alike

Comments: Smooth integration and roll-out. After all the applicable data is in, things have been running smoothly since. Very happy with how this works for our business!

Pros:

Shipstation is able to connect directly with my eCommerce site and makes getting packages out the door a breeze. As long as you take the time to setup the parameters, there is rarely, if ever, an issue. My customers get an automatic email with the tracking information (that is on a branded page...not the carrier's page!) and we get emails letting us know that the item has been delivered safely. Its such a time saver and everything comes through looking incredibly professional. Small to medium sized operations will benefit greatly from this.

Cons:

The only critique I have is that we are not able to effectively communicate the (actual) added cost of insurance and/or delivery confirmation from our eCommerce software to ShipStation. We get around this by adding a percentage handling amount onto higher value items so that we're not losing money on the shipping cost for these pieces of merchandise.

Terrible customer support for buggy software

Comments: One problem is that it fails to notify the original store that the order has been shipped unless I manually ask it to make the order as complete. (Otherwise, it sits in my list of orders "awaiting shipment". Sometimes they disappear from the list, then reappear a day or two later. When I manually mark the order as "Complete", it then double counts the shipment. I have a plan that allows 50 shipments per month. So when I reached 25 shipments, it double counted them as 50 shipments and would not allow any further shipments without upgrading to the 500 shipment per month plan (which I don't need and can't afford). There is basically no telephone support from Shipstation and email support is absurdly slow and unhelpful, with each response taking a few days. This is a time-sensitive business so this is really a problem. I asked them for phone support - finally heard back with an offer for phone support 3 days from now during a time when I am not available. So basically I can count on waiting a few more days for the next useless support email.

Pros:

I liked the fact that this software synced with online sales through places like Amazon and initially seemed to work pretty well.

Cons:

A few months ago, Shipstation released a new version and I have had many problems with it. It simply does not work as advertised. Things that were seamless before no longer work. The fact that they have not fixed these issues after a few months is very frustrating. I would not recommend them any longer for shipping.

Amazing... as long as you don't have very many child variations.

Pros:

It's easy to use and integrates with just about every sales channel.

Cons:

I removed some starts because Shipstation does not work well for users with a large number of product variations. This is because the Product page displays a MINIMUM of 100 products per page. In our case, each product has dozens of child variations, so the page attempts to load data for THOUSANDS of variations. At best, the page takes several minutes to load. More often than not, it times out and our browser throws a "Page Unresponsive" message. There's already a setting to change the number of products displayed per page, but the minimum is 100. This whole problem could be solved by adding an option to display only 10 products per page. This would boost the page load speed by 1,000%!

Great shipping software that could use some minor tweaks

Comments: Great value for what it costs. Allows us to bring all order shipment tracking together to improve customer experience. Email notifications and returns page are a nice plus for the customer experience.

Pros:

It has a very wide partner ecosystem and allows us to bring our orders all together into one system to check shipment tracking. The UI is clean and modern. The addition of an iOS app is a big plus and lets us fulfill orders on the go.

Cons:

The ability to auto-correct addresses is great, but ShipStation should highlight these orders so that I can review what was corrected to determine if the change was good. Not all auto-corrects are...correct but overall it catches more of my mistakes then if there was no auto-correct. Support could use some improvement as some issues have required multiple attempts with different agents but generally I do get my issue reolved.

Frustration, no reason

Comments: Started off fine, I've shipped thousands of packages so far. A couple years ago, Shipstation decided they wanted to completely change the interface. No thanks. About the same time, the software started getting glitchy. Everytime I use it, I must completely reload the software first, or else hangs and doesn't ever send labels to the printer. I've reported this to Shipstation support at least 7 times, they don't care. If there's any interaction, it goes something like this:
Me: I'm having this problem, it happens exactly when I do this
SS: Are you saying that it happens exactly when you do this?
Me: That's what I said, I've tried these things
SS: Can you try doing those things again? Have you tried doing them again, again?
Me: Sigh, nevermind.

Pros:

It works, most of the time. There isn't actually any alternative.

Cons:

You have to refresh to page every single time you use it, or else it doesn't work.

ShipStation - Making retail life easy

Comments: Overall, I am satisfied with ShipStation. Its integration with our website makes it effortlessly easy to get orders out the door. I do not picture ever letting go of ShipStation.

Pros:

Believe it or not, it's the little things that I enjoy about ShipStation. One of my favorites is the "Tags" feature. Being able to color coordinate particular orders is great! Aside from placing orders "On Hold", certain orders have to be identified and tagged. By tagging them, this allows us to avoid errors. Again, it's the little things that make a difference.

Cons:

Shipstation's "Rate Calculator" could be better. Every time I utilize this feature, it gives me inaccurate rates. I mainly utilize this feature to give accounts quoted rates but after a handful of them turned out to be incorrect, I've had to go around it.