Average Ratings

  • Overall
    4.4 /5
  • Ease of Use
    4.1 /5
  • Customer Service
    4.6 /5

About Mailrelay

Advanced email marketing platform allowing you to create, send and manage your newsletters.

Learn more about Mailrelay

Showing 80 reviews

Anisha N.
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 28/09/2016

"Mailrelay.com a life line for small businesses"

Comments: After signed up to mailrelay.com, we never feel any requirement of other email marketing services...it is hard to believe that we get 75000 email free every month....but this all arranged by Mail relay.com....thank you admin of mailrelay.com for your kind help to our business....
We recommend to all bloggers to us mailrelay.com and avoid to others who charge $9-$10 for 500 Subscribers .

  • Reviewer Source 
  • Reviewed on 28/09/2016
Valerio P.
Director
Computer Software, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 23/02/2018

"Very good option for mailing"

Comments: This service has allowed us to send emails to several clients and they have been totally satisfactory.

Pros: It is a software for sending emails with a very cheap price and that provides an excellent service. It has a free plan that for small campaings can be more than enough. Emails sent through this tool do not carry any advertising either in the footer or anywhere else.

Cons: To be able to subscribe to this service you will require a corporate email account. You can not use free email services such as gmail or yahoo to subscribe. When I subscribed, the confirmation email took a while to arrive, however, apart from that the service works very well.

  • Reviewer Source 
  • Reviewed on 23/02/2018
Luis R.
Founder
Used the Software for: 1+ year
  • Overall Rating
    2 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    2 /5
  • Customer Support
    2 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    4/10
  • Reviewer Source 
  • Reviewed on 10/08/2017

"Cheap, but not great Email campaign service"

Pros: It is cheaper than Mailchimp, and as it is an Spanish company, most of the software was already translated in spanish.

Cons: UX and user interface are poorly designed and difficult to use. Also our spam ratio grew a bit when using the service. And, ironically, we were constantly sent not email marketing newsletters from the company, which were not that useful.

Vendor Response

by Mailrelay on 10/08/2017

Hi Luis!

Your account doesn't have some necessary technical configurations implemented, as for example SPF.

That would explain the increased SPAM ratio, as those configurations are really required when working with email marketing.

Please contact our support team which will be very happy to help.

Regards,

Mailrelay team.

  • Reviewer Source 
  • Reviewed on 10/08/2017
Daniel I.
marketing manager
Civic & Social Organization, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 28/09/2016

"Review of Mailrelay services"

Comments: Since I use short time Mailrelay, I cannot talk about the complete pacakge they offer. However, I can tell that it is really broad e-mail service platform, that you can use for really whole spectrum of needs. You can adjust, your subscriber list, you can import newsletter templates and send them when you want and how much you want (of course there is a limitation by the total number of subscribers, but there is no limitation regarding of number of newsletter you can send for example in one hour or so).
The only think it is fuzzy for me is statistcs that is not so clear and easy for use, and there is no possibilty to repeat sending newsletter for those people who didnt opened newsletter in the first sending.
In general Mairelay is really helpful and useful service that I would recomend to anyone

Pros: funconality, a number of different possibilities

Cons: you cannot repeat sending for part of the list of the subscriber, that did not open or if you add new subscribers ..and then you have to repeat for the entire list

  • Reviewer Source 
  • Reviewed on 28/09/2016
Jennifer L.
Gerente Comercialización
Leisure, Travel & Tourism, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    3 /5
  • Customer Support
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 29/09/2016

"Very good in general and can improve"

Comments: I have been using this service, In general is very friendly but is lacking some services that I used with other companies that provide email marketing that help make your job easy and fast. In general I love Mailrelay and specially the support!

Pros: In general it is very friendly to use.
The support is incredible.
You can send up more emails for free comparing to other companies.
Easy to import contacts and lists
It is in Spanish
Better opening rate

Cons: -There are some features not available such as re-sending your campaign only to certain segment, such as the ones that did not open the last campaign, etc. this features are available in other
-The hours of the app are not consisting with the county I am in, it uses Spain hours I beleive.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 29/09/2016
Enrique B.
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 29/09/2016
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 29/09/2016
Rafat S.
Corporate Communications Manager
Legal Services, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support
    Unrated
  • Value for Money
    3 /5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 16/01/2019

"Competent first step for email marketing"

Pros: Easy to set up and get started for email marketing (even recruitment) campaigns.

Cons: Multiple template support is lacking with little room to play around with image or video elements.

  • Reviewer Source 
  • Reviewed on 16/01/2019
Manol A.
  • Overall Rating
    3 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    3 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 27/09/2016

"Mailrelay experience"

Comments: Huge free account, great customer support and very intuitive easy usage. What I miss is nice interface and e-mail automations.

  • Reviewer Source 
  • Reviewed on 27/09/2016
Jasmina S.
  • Overall Rating
    1 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    2 /5
  • Customer Support
    1 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 28/09/2016

"Not satisfied"

Comments: My experience with this platform that was not satisfied.
I took the other good platform and working with them, they are completely good.

  • Reviewer Source 
  • Reviewed on 28/09/2016
John V.
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 14/10/2016

"Good at all"

Comments: It s good option for email campaign if compare with market .It s good option for email campaign if compare with market . Thank You Team

  • Reviewer Source 
  • Reviewed on 14/10/2016
Sanath D.
Author
Writing & Editing, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 28/11/2016

"Great Experience!"

Comments: It was great experience with Mailrelay! With this great service, I am capable of delivering my messages easily and in no time.

Pros: Great service.

Cons: Limit of templates.

  • Reviewer Source 
  • Reviewed on 28/11/2016
Kashi G.
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 29/09/2016

"One of the best email marketing software"

Comments: i found Mailrelay as One of the best email marketing software ever and Mailrelay is very cost effective as compare to others.

  • Reviewer Source 
  • Reviewed on 29/09/2016
Ashish C.
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 27/09/2016

"Great app. Must use"

Comments: Awesome app. Very useful to reach my self signed up customers. I also send some transaction emails. Great helper in that too

  • Reviewer Source 
  • Reviewed on 27/09/2016
Ivan A.
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 27/09/2016

"very good mailrelay"

Comments: in my opinion this is the best service and most practical emailmarketing platform
Already use more than 1 year and I am delighted with the service

  • Reviewer Source 
  • Reviewed on 27/09/2016
Joao C.
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 27/09/2016

"Great value for what you get"

Comments: Mail Relay is a very good marketing product that provides all the necessary features for marketing digital campaigns. The UX could/should be improved as well as the details of the reports.

  • Reviewer Source 
  • Reviewed on 27/09/2016
Armando L.
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 08/10/2016

"Book publishing and other business."

Comments: Good service, particularly customer service, even with free accounts. I am startig to promote a publishing house and so far the delivery of my emails has been excellent. And it is free, for now, when I need it I will upgrade. Thanks for asking.

Pros: Fast delivery service.

Cons: None. So far I have not had any problem. Right now I cannot tell, but with the good customer service, I know they will attend my suggestions.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 08/10/2016
Francisco G.
CEO
Marketing & Advertising, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 27/09/2016

"Awesome support"

Comments: We are happy with MailRelay support. Also we are interested on improved features of front-end to get more easy to create templates like mail chimp system.
Thank you for your service.

Pros: Fast support.
Easy templates

Cons: Templates dont look awesome like mailchimp system

  • Reviewer Source 
  • Reviewed on 27/09/2016
Libia G.
Diseñador gráfico
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 20/03/2018

"Very simple to use and very effective for email campaigns, it is also in Spanish"

Comments: Very satisfied, I think it's worth using it

Pros: It is very easy to use and perfectly meets the objectives, I am quite satisfied with the application, very effective to conduct campaigns by email using the database of customers. I love that it is in Spanish.

Cons: They should expand the number of templates currently available, otherwise I think it's a very good program.

  • Reviewer Source 
  • Reviewed on 20/03/2018
Miha P.
Program Development, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 03/10/2016

"Good service"

Comments: Offers many features and the features are thought of in detail. User interface isn't that obvious, but there are many blog posts describing any of the situations I had to solve. Their free plan is huge and can be sufficient even for small businesses. The support is friendly and punctual and was able to help me with my requests. Mailrelay offers multilingual support, but my language isn't listed and it's not trivial to implement it. I have chosen Mailrelay as my primary e-mail sending service.

Pros: Many features
Free plans
Good blog articles to solve problems

Cons: Not intuitive UI
Not perfect multi-language solutions

  • Reviewer Source 
  • Reviewed on 03/10/2016
Ceski K.
freelancer
E-Learning, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 29/09/2016

"Mailrelay review"

Comments: When I heard about mailrelay offering free mass mail and autoreponder, i was elated. Finally I can send my newsletter and reach out to as many people as I can. The UI was easy to navigate and has superb tools to create newsletter and relevant statistical data to know your newsletter status. This is one great mass emailer.. Cheers to you.

Pros: Great UI, easy to navigate, user friendly, relevant statistical data. sufficient monthly quota.

Cons: need more tools to create customized newsletter. Do not have available codes to enhance the look of newsletter.

  • Reviewer Source 
  • Reviewed on 29/09/2016
Don J.
Manager
Apparel & Fashion, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 28/09/2016

"Great For Email Marketing"

Comments: My company is just a small to medium size business. I've tried numbers of email marketing software including those installed on my server (open-source), I think MailRelay is the best for small to medium size businesses.

Pros: The User Interface

Cons: Perhaps, they should add more email or newsletter templates.

  • Reviewer Source 
  • Reviewed on 28/09/2016
Sergio O.
Sales
International Trade & Development, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 29/09/2019

"Best malchimp alternative value-price"

Comments: I was using mailrelay as my choice until I found sendy (self hosted with Amazon AWS). But if you don't have advanced technical knowledge, this is your best option if you need best price-value.

Pros: It's price is affordable and software quality is good. It's easy to use, has statistics, designer, and list manager. It's free version is well for what most people needs.

Cons: It's UI design. But they updated it a year ago. Now is nicer. It doesn't have as many integrations yet as mailchimp.

  • Reviewer Source 
  • Reviewed on 29/09/2019
Jaime D.
Informática y diseño gráfico
Nonprofit Organization Management, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 30/07/2016
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 30/07/2016
Rolly C.
Digital Marketing Specialist
Marketing & Advertising, 5,001-10,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 17/05/2019

"Free Email Marketing Tool up to 15k of subscribers"

Comments: I have been using this tool since 2013 and I still use this for email marketing campaigns.

Pros: It's free up to 15k of subscribers and very easy to set and send mails

Cons: It doesn't have some integrations with other tools

  • Reviewer Source 
  • Reviewed on 17/05/2019
Verified Reviewer
Traffic Manager & Lead Generation (worldwide)
Computer Software, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    3 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 05/02/2019

"There are better alternatives, but the free tier makes it a good choice"

Comments: The ability to send email marketing campaigns with 0 budget was the main point of using Mailrelay. This is the main reason why I would recommend Mailrelay.

Pros: Mailrelay's free tier is so high, that it's likely that you won't paid for the service until you really grow up - and even then, its pricing is really cheap. Also, it has a ton of learning material and their support service is helpful. Watch out for their blog and their onboarding emails, they deliver a lot of useful tips and tricks. What I like the most about their blog, is that they don't only focus on giving advice on email marketing topics, they also cover digital marketing in general. Speaking more about the app, I think it's important to remark an interesting technology that they have: some time ago, they implemented "Smart Delivery", a feature that sends the emails first to the most active customers, making sure that your IP reputation is the highest possible.

Cons: Features and design-wise, their competitors are far more advanced. It's UI/UX is really old, and makes navigation a bit hard. And the automation features are quite limited compared on other big players on the market. But I have heard that they are working on this, so we probably will have more advanced marketing features soon.

  • Reviewer Source 
  • Reviewed on 05/02/2019