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Square Point of Sale Reviews

4.6 (2,972) Write a Review!

About Square Point of Sale

Square POS is the customizable point-of-sale system built for businesses of all shapes and sizes.

Learn more about Square Point of Sale

Pros:

The cost was great for me to start out. It was very easy to train staff on the system as well.

Cons:

It was a little confusing to get started because we were using a mobile device.

Square Point of Sale ratings

Average score

Ease of Use
4.7
Customer Service
4.4
Features
4.5
Value for Money
4.5

Likelihood to recommend

8.8/ 10

Square Point of Sale has an overall rating of 4.6 out 5 stars based on 2,972 user reviews on Capterra.

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Filter reviews (2,972)

Deannna
Deannna
Professional Freelancer in US
Verified LinkedIn User
Railroad Manufacture, Self Employed
Used the Software for: 1+ year
Reviewer Source

Software of the future!!

5.0 last year

Comments: Before Square I had sleepless nights, no time with my children, no me time and I was always worried that I was missing something pertaining to my business. When I was introduced to Square my life has forever changed. My smile returned and my children have their mom back!!

Pros:

As a single mother of 5 I live a hectic and stressful life. With Square point of sale I can focus more on my family since I know I have a software that practically runs my business for me.

Cons:

I have nothing negative to say except why wasn’t this software around a lot sooner.

Leah
Manager on Duty in US
Restaurants, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Square POS Review as Restaurant Employee

4.0 2 weeks ago New

Comments: Using Square Point of Sale has been super easy and convenient, especially with all the helpful features like tracking sales and inventory. The only downside is the fees can add up, and dealing with account holds has been a bit annoying at times.

Pros:

Square POS is easy to use because it has an intuitive interface, making it easy to set up and use, even for those without technical expertise.

Cons:

Some consumers have reported issues with funds being placed on hold or accounts being frozen due to Square's risk assessment processes.

breanna
Director of Procurement in US
Food & Beverages, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Square has potential to be great

3.0 6 months ago

Comments: Square POS is actually a little complex to build out of you dont have a background in software or IT. For our coffee shops we use alot of modifiers and variations, so it is difficult to sink up the modifiers with the optons if you are building out for the first time. If you are a business without the modifiers it will be much easier.

Pros:

Square POS does exactly what any POS system should do. You upload your items for sale, and you can take payments on your phone, your square reader, or ipad.

Cons:

Square Outages are the absolute worst and they are more frequent than anything. they have put my business at a stand still at least once per quarter. We have had to switch to "off line" mode which also wasnt working. We are a coffee shop and most of our sales are from 7am-9am. We have lost so much money from the outages and good luck getting anyone from customer service. It's non-existent. PLUS the fees you pay are astronomical.

Mande
Co-Owner in US
Events Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Couldn't do without Square

5.0 4 months ago

Comments: Overall I really can not complain as it provides a simple to use, valuable tool for both small and larger businesses alike

Pros:

As a small business owner Square is a fabulous tool to be able to take credit card payments, create invoices, and so much more. I honestly don't know what I'd do without it.

Cons:

Sometimes, especially when using the desktop (I'm primarily on the app on my phone) it's harder to find things as it doesn't seem to be set up quite the same as the app.

Brandi
Owner in US
Apparel & Fashion, Self Employed
Used the Software for: 1+ year
Reviewer Source

Easy to use

5.0 2 months ago

Comments: Very easy to navigate and use and makes having a small business a breeze.

Pros:

It's easy to set up and add your inventory. So when you process a sale it adds the product and set price.

Cons:

I haven't found any cons yet. Everything have run smoothly.

Alfin
MRI in France
Alternative Medicine, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Best of the best

5.0 2 weeks ago New

Comments: Very good experience which I recommend to others

Pros:

Business model was very attractive and easy handling

Cons:

Task success rate is comparably low in instances

Vanessa
Photographer in US
Photography, Self Employed
Used the Software for: 1+ year
Reviewer Source

Easy to use POS for small business

5.0 2 months ago

Comments: I've used Square over the years to send online invoices to clients, connect it to my website for payment and occasionally in-person transactions when needed.

Pros:

Super easy to use and set up for my small photography business.

Cons:

I really don't have any cons for Square to run transactions-it's just simple to use.

Lindsey
Owner in US
Arts & Crafts, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Easy to use

5.0 4 weeks ago New

Comments: It’s working 95% of the time. It’s a very easy way to take payments in person.

Pros:

It’s great for easily taking payments at crafts shows and other in person events

Cons:

At an event one time I couldn’t connect to internet and couldn’t make a purchase. Now I don’t know if that is Sqaure’s fault or the phone company but it was a bummer.

Mel Elizabeth
Artist in Canada
Arts & Crafts, Self Employed
Used the Software for: 1+ year
Reviewer Source

Happy. Would recommend

5.0 last month New

Comments: Overall I am very happy with Square and will keep using it.

Pros:

I can use the online feature to take payments without having to pay monthly for a physical POS machine.

Cons:

Even though the fee per use is low, it does add up.

Robert
Owner in US
Construction, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Love squarepoint

5.0 last month New

Comments: Overall experience with wonderful the price is exactly what you want is what you pay for. The prices are separated into separate sections like invoices appointments teams and you only pay for the ones you use. Overall it was a great experience I still use them.

Pros:

The checking account and how easy it is to accept all kinds of payments.

Cons:

It's not tailored more towards the construction industry like I was looking for. But thats my fault not theirs.

James
Owner in US
Food & Beverages, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Square Processing

5.0 11 months ago

Comments: Very good experience for many years with more than one business

Pros:

Loved everything about square ease of processing

Cons:

There wasn’t anything that I disliked with square.

Jonathan
General Manager in US
Entertainment, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to train and use for high volume

5.0 last year

Comments: We have used square in a high volume music venue for shows and events. We have also used square and the square team for high volume music festivals. We can implement this for the box office as well as the bar sales, while pulling live reports to see how inventory is moving and track sales trends throughout the event.

Pros:

I like how intuitive it is for any new user. Having multiple screens easily navigable is helpful in high volume bar sales.

Cons:

Setting up new items and inputting them into a proper category can be lengthy to keep them organized and not having too many "type" of items. If you do not do this process 100% in the first step then your inventory will get out of control very fast.

Celine
Owner in US
Education Management, Self Employed
Used the Software for: 2+ years
Reviewer Source

Square varies from case to case and company to company

4.0 last year

Comments: Great as a beginner but not for anything complicated. Can't integrate into many programs. If you just want to collect money and nothing more, it's fine, but keep it at that.

Pros:

Square was the first POS that I ever had. I've used everything from the first small swiper that was offered many years ago to the actual POS system in a kiosk I had to taking mobile payments via NFC. It's very user friendly and great for beginners and self explanatory.

Cons:

I ordered the square bank and card product so that I wouldnt have to go out of my way to open a business account for a small consultation business I have and that was a terrible idea. I never saw a dollar of the money I was paid that went to it. I never had access to any of the funds and I couldn't ever reach anyone to figure it out. It would show the payments I received but my drawer was always at 0.

Debra
Office Manager Surgical Counselor in US
Medical Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Satisfied Customer very user friendly and up to date

5.0 12 months ago

Comments: over all i think its a great product and we realistically dont have any complaints.

Pros:

I love that it is again very user friendly and the processing fees are low and the processing speed is fast.

Cons:

I dont like that you cant go back and look at a last name from the card used in processing of a payment u would have to go on line and do 4 different steps if you needed to clarify an error .

Robert
Owner in US
Food & Beverages, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Square Point of Sale helps you manage your daily operations

5.0 6 months ago

Comments: Square Point of Sale made managing my daily sales items sold reporting, sales-tax, tips, and credit card sales a very easy task. Monthly and annual reports were also easy to review which mad tax reporting easier.

Pros:

I like the option of the menu where you can have specific items on the screen rather than having to scroll through a list. Also using the options worked great for my coffee shop. I could press the Latte button, and had all the options including add-on prices automatically add without having to add up the cost and then enter the price.

Cons:

I would like the option of more, but smaller buttons on the main menu. I had discount buttons also programmed (teacher’s and police) because I was near a school and gave teachers a 10% discount, and also gave uniformed police and firefighters a 30% discount, which took two product items off the main menu.

Robert
President in US
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Square POS can make your checkouts so much easier while giving you more insight into your business.

5.0 3 months ago

Comments: Square has been a godsend. We started using it in 2011 and it has grown so much. The info at your fingertips on sales trends, item sales, customer average spend, etc can make you realize trends or items you didn't realize were popular. now it is more normal to see an iPad as a register, but people were blown away when we started and took away the giant clunky Casio cash registers and marveled at how modern and slick it was.

Pros:

Super easy to use, can train anyone in minutes with the simple touch screen interface compared to trying to teach someone a cats register with all its cryptic buttons and key turns.

Cons:

I wish it was a bit more flexible in the layout of the POS and what buttons could and can't be shown or dragging pages of favorites in different order. The old part is they are always changing and improving so hopefully some if not all will be addresses.

Alexandria
Owner in US
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Used for over a decade

5.0 2 months ago

Comments: Great! I've used Square for over a decade. They are always looking for ways to improve and hold a lot of various beta testing you can join.

Pros:

Easy to use. Customer service is great. Free app.

Cons:

No weekend phone support or chat support. They had it prior to covid but not after.

Kelly
Director of Sales in US
Alternative Medicine, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Square Handles Your POS Transactions

5.0 6 months ago

Comments: Everything is at your fingertips. Customers aren’t waiting long to complete their sale. I like the options of providing them with their receipt.

Pros:

It’s fast and easy to use. Your product inventory, including pictures of your products is right there to ensure accuracy. You can take it with you.

Cons:

I haven’t had a bad experience. It does what I need it to do.

Angela
Angela
Owner in US
Verified LinkedIn User
Retail, Self Employed
Used the Software for: 1+ year
Reviewer Source

Square POS has been Remarkable!

5.0 7 months ago

Pros:

The initial cost for Square POS hardware is relatively low compared to traditional POS systems, making it accessible for many small businesses.

Cons:

Square charges a transaction fee for each payment processed through its system, which is usually higher than other systems I've dealt with in the past.

Verified Reviewer
Verified LinkedIn User
Arts & Crafts, Self Employed
Used the Software for: 2+ years
Reviewer Source

My only POS

5.0 3 months ago

Comments: Overall I enjoy using Squares point of sale when taking payments from customers. It is user friendly and customers love it.

Pros:

I love being able to take electronic payments when I am at events selling my work.

Cons:

Sometimes the POS is delayed when there is not a good connection. I would love for it to still work as great in an offline mode outside of typing customers' information.

Amaiah
Assistant General Manager in US
Entertainment, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Square Point of Sale Review

5.0 last year

Pros:

It is very simple and easy software that anyone is able to use.

Cons:

The most annoying thing about it is to change the way the checkout looks, you must use an ipad and there is not a computer friendly option.

Charissa
Community Partnerships Lead in Canada
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Diverse Uses for Non-Profit Organization

5.0 last year

Comments: Overall - this has been our main fundraising tool when it comes to in-person events. At our most recent event - we had the goal of raising $25,000, and thanks to the ease of access that the Square Point of Sale provided, we almost doubled our fundraising goal.

Pros:

We primarily use the Square Point of Sale for our fundraisers. This product allows:i. Increased accessibility for participates to donate (credit or debit) ii. Allows our administration to be able to track key data such as money coming in and donor information to support with our accounting, bookkeeping, and tac receipt administrationiii. Ease of access - as a non-profit who is primarily volunteer base, we have ever changing support staff, with the comprehensive app, on-boarding to usage is smooth and easy!

Cons:

As a non-profit, we take an extra step to ask our donors if they would like to cover the service fee, and often times donors do. However, the minor complexities here is there are service fee differences whether someone pays through credit or debit - just something to be mindful of, especially when manually inputting the amount.

Ikiera
Call center in US
Transportation/Trucking/Railroad, 5,001–10,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Square POS

5.0 last year

Comments: I love this POS system, I love the ease & functionality of it and if the card can’t be read on the reader, I can enter in the details manually, overall this app is a necessary if you need a POS system for your business, it’s worth every penny

Pros:

I love how easy it is to use, the navigation is simple especially on the mobile device, & I love how I can monitor transactions & sales for the day

Cons:

I do hate sometimes it takes a minute for it to connect to the device something

Santamaria
Manager in US
Transportation/Trucking/Railroad, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Office Manager

5.0 last year

Comments: Wonderful I use the product daily. I would not change from square.

Pros:

It is very easy to use and very convenient for daily reports.

Cons:

There is nothing bad I can say about this product it's great.

Allen
Allen
President in Canada
Verified LinkedIn User
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Good to get started

5.0 last year

Pros:

It was so easy to get started - went to best buy for the mobile chip and account setup was a breeze. I was able to get started with my business, take credit cards and not worry about security.

Cons:

Up to 10k/mo the cost is fine, but past that the fees really rack up and thats when i went with bigger processing company with one of the big companies that did not charge a flat % + swipe fee for each transaction.