--- description: Get detailed information about CTM and how it can help you meet your business needs. Learn more about CTM price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CTM Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [CTM](/software/152004/call-tracking-software) # CTM Canonical: https://www.capterra.com.sg/software/152004/call-tracking-software Page: 1 / 7\ Next: [Next page](https://www.capterra.com.sg/software/152004/call-tracking-software?page=2) > CTM is an analytics software that helps sales and marketing teams optimize strategies through insights into customer interactions. > > Verdict: Rated **4.6/5** by 155 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses CTM? CTM is used by marketing agencies, digital marketers, sales teams, contact centers, and global organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 155 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CallTrackingMetrics - **Location**: Severna Park, US - **Founded**: 2010 ## Commercial Context - **Starting Price**: US$79.00 - **Pricing model**: Usage Based - **Pricing Details**: CTM offers 4 plans to choose from, to fit any goal, starting at just $79. Plans are on a month-to-month basis, with no required annual contract (unless you want one\!), and include unlimited users with just one subscription. You only pay for the data you use; there’s no unnecessary bundling of numbers and minutes. The first month’s subscription is always free, giving flexibility to ramp up without an upfront investment. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Albania, Algeria, Angola, Antigua & Barbuda, Argentina, Australia, Austria, Azerbaijan, Bahamas, Barbados, Belarus, Belgium, Belize, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria and 123 more ## Features - 2-Way Messaging - Agent Interface - Automated Responses - Automated Routing - Automatic Transcription - CRM - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Transcription - Call Transfer - Callback Scheduling - Caller Profiles - Campaign Analytics - Campaign Management - Campaign Planning - Campaign Scheduling - Chatbot - Contact Management - Conversion Tracking - Cross Channel Attribution - Customer Experience Management - Customer Journey Mapping - Dashboard - Data Security - Event Triggered Actions - File Transfer - IVR - Keyword Tracking - Lead Qualification - List Management - Mass Texting - Mobile Access - Multi-Channel Communication - Multi-Touch Attribution - Multi-User Collaboration - Multiple Scripts - Phone Key Input - Predictive Dialer - Quality Management - Queue Management - ROI Tracking - Recording - Reporting/Analytics - Scheduled Messaging - Third-Party Integrations - Workforce Management ... and 11 more features ## Integrations (65 total) - AB Tasty - Acquisio - Adobe Analytics - Adobe Commerce - AgencyAnalytics - CAKE - Call Criteria - Cloudflare - Dazos CRM - Dialogflow - Drift - Dynamics 365 - ElevenLabs - Facebook Business Suite - Freshpaint ... and 50 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Telephony Software](https://www.capterra.com.sg/directory/30084/telephony/software) ## Related Categories - [Telephony Software](https://www.capterra.com.sg/directory/30084/telephony/software) - [Conversational Marketing Platforms](https://www.capterra.com.sg/directory/31562/conversational-marketing-platform/software) - [Call Tracking Software](https://www.capterra.com.sg/directory/30901/call-tracking/software) - [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software) - [SMS Marketing Software](https://www.capterra.com.sg/directory/30842/sms-marketing/software) ## Alternatives 1. [Ringover](https://www.capterra.com.sg/software/169627/ringover) — 4.7/5 (865 reviews) 2. [Convoso](https://www.capterra.com.sg/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.com.sg/software/29589/callcenternow) — 4.8/5 (315 reviews) 4. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [Readymode](https://www.capterra.com.sg/software/136728/readymode) — 4.6/5 (142 reviews) ## Reviews ### "CTM Call Tracking Metrics Review" — 4.0/5 > **Loganathan** | *16 April 2026* | Logistics & Supply Chain | Recommendation rating: 9.0/10 > > **Pros**: I love the feature that eventhough I did returned my number, it still allows me to create reports and get the number of calls I got when I had that number. > > **Cons**: The only concern I had with CTM was that agency accounts can't have more than one sub accounts open and reports at the same time. > > I'm working with CTM for the past 2 and a half years. This is my first call tracking solution. So I had my struggles learning how the app works. But the support team was most helpful in getting me familiar with the application. Even when we had some issues with the app they were very patient in helping understand the problem and fixed it for us. Since they have a ton of features like call handling, forwarding, routing, whispers, call queues and IVRs and we use almost all of them, billing can be a headache. But you can get around it by again calling their billing support and they have helped me understand billing in an easy way. ----- ### "Good Quality, Great Insights" — 5.0/5 > **Sean** | *4 November 2025* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: CTM is a robust call platform, where it's complexity can almost be harmful if you aren't sure of what you are doing. I love that it integrates fully with Salesforce as well as Google Looker. I have spent some time learning the system and love being able to create my own reports, as well as call queues, IVRs, and automations. The AI insights and transcripts are extremely helpful to monitor calls at a glance. > > **Cons**: CTM unfortunately has the capacity to be buggy, and often times there's limited resources to help (unless you pay for an additional support package). I have found the CTM team to be responsive, though, and we have worked through the bulk of my issues. CTM, being web-based, also has the potential to experience lags in quality, dropped calls and other issues. And aforementioned, because the system is so complex, it is easy to create logic that causes more issues down the road than intended. One benefit is that CTM tracks all changes (within almost everything) so you can hunt down and figure out what changed, when it changed, and by who. > > I had a moment the other day where I was asked about my current call platform (CTM) in comparison to an older platform we used prior, and it was really eye-opening. I could not imagine going back and losing insights like customizable reporting, agent stats, live call listening, automated text messages, and ease of purchasing new numbers. ----- ### "CTM Recommendation" — 5.0/5 > **David** | *21 April 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Very user friendly and even better customer support. They help you get everything setup the way it should be. > > **Cons**: I had some integration challenges with some platforms like Microsoft Bing paid ads but that could be due to Microsoft so not sure. > > I have been a customer of theirs since they first opened. My first account was with them in 2014 I believe. I would strongly recommend them for anyone needing call center technology for full data attribution and easy routing. ----- ### "Good Platform" — 5.0/5 > **Arman** | *20 April 2026* | Construction | Recommendation rating: 10.0/10 > > **Pros**: I can pull call recordings easily anytime, its very friendly to use , platform is nice and very practical > > **Cons**: Two face identification, when i log back in every time ask to send text to my cella bit annoying that part > > ’m very happy with the platform and it’s business friendly usable and you can generate numbers. Tracking is not hard all around. It is a good platform I like it thank you. ----- ### "Great platform for marketing attribution and call center solution." — 5.0/5 > **Owen** | *20 October 2025* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: I enjoy the flexibility that is offered using CTM's platform. CTM allows you to create custom triggers for almost any situation or activity that happens within CTM. This allows us to seamlessly integrate with other platforms including our CRM. In addition, we are able to automate many processes which frees up our agents to take care of higher priority tasks. Moreover, CTM's custom fields allow you to pull in crucial client data from your CRM and build out conditional logic based on the client information from your CRM. Furthermore, CTM is constantly putting out new feature such as Voice AI, Smart Routers, LeadReactors, and AI Texting agents. These features are usually free of any additional cost and allows for a more sophisticated phone system. > > **Cons**: Some settings take some digging and trial and error before getting them configured properly. However, this can be overcome with a bit of trial and error. > > I have had a very positive experience with CallTrackingMetrics. We found that its automation capabilities has saved our agents from having to do a lot of manual work and has freed them up for higher priority tasks. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.com.sg/software/152004/call-tracking-software?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/152004/call-tracking-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data