--- description: Get detailed information about Pendo and how it can help you meet your business needs. Learn more about Pendo price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pendo Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Pendo](/software/151951/pendo-platform) # Pendo Canonical: https://www.capterra.com.sg/software/151951/pendo-platform Page: 1 / 11\ Next: [Next page](https://www.capterra.com.sg/software/151951/pendo-platform?page=2) > Pendo is a platform that helps businesses optimize software to boost adoption, cut costs, and improve engagement. > > Verdict: Rated **4.5/5** by 238 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Pendo? Pendo is used by product managers, sales teams, IT departments, marketing professionals, customer success teams, and global enterprises. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 238 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Pendo.io - **Location**: Raleigh, US - **Founded**: 2014 ## Commercial Context - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Dashboard - Alerts/Notifications - Behavior Tracking - Behavioral Analytics - Collaboration Tools - Communication Management - Compliance Management - Contextual Guidance - Conversion Tracking - Customer Experience Management - Customer History - Customer Segmentation - Customizable Templates - Dashboard - Data Import/Export - Data Visualization - Deadline Management - Employee Management - Employee Recognition Software - Engagement Tracking - Feedback Management - Funnel Analysis - Heatmaps - In-App Events Tracking - Live Chat - Milestone Tracking - Multi-Channel Communication - Multi-Channel Data Collection - NPS Survey Structure - Negative Feedback Management - Performance Metrics - Prioritization - Product Roadmapping - Project Planning - Pulse Surveys - Reminders - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Survey/Poll Management - Surveys & Feedback - Task Management - Text Analysis - Time on Site Tracking - User Interaction Tracking - User Onboarding - User Research Analysis - Visual Analytics - Visualization - Web Traffic Reporting ... and 27 more features ## Integrations (31 total) - Amazon Redshift - Calendly - ChurnZero - Confluence - Domo - Drift - Elastic Enterprise Search - Fivetran - Fullstory - Gainsight CS - HelpDocs - HubSpot CRM - Igloo - Intercom - Jira ... and 16 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Engagement Software](https://www.capterra.com.sg/directory/30906/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.capterra.com.sg/directory/30906/customer-engagement/software) - [Qualitative Data Analysis Software](https://www.capterra.com.sg/directory/31297/qualitative-data-analysis/software) - [Web Analytics Tools](https://www.capterra.com.sg/directory/30073/web-analytics/software) - [Mobile Analytics Software](https://www.capterra.com.sg/directory/30936/mobile-analytics/software) - [User Experience (UX) Tools](https://www.capterra.com.sg/directory/31036/ux/software) ## Alternatives 1. [Google Analytics 360](https://www.capterra.com.sg/software/177042/google-analytics) — 4.7/5 (8089 reviews) 2. [Mixpanel](https://www.capterra.com.sg/software/158740/mixpanel) — 4.5/5 (145 reviews) 3. [Hotjar](https://www.capterra.com.sg/software/163516/hotjar) — 4.6/5 (539 reviews) 4. [Amplitude](https://www.capterra.com.sg/software/158741/amplitude) — 4.6/5 (67 reviews) 5. [Lucky Orange](https://www.capterra.com.sg/software/150695/lucky-orange) — 4.7/5 (260 reviews) ## Reviews ### "Active capture keeps the knowledge base up to date" — 5.0/5 > **Sara** | *11 August 2024* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: Pendo is easy to navigate and easy to get enough evidence to understand different patterns. The analytics are clear with it, and the chances of reaching the appropriate improvements are doubled. I like the ease of requesting targeted information, and I find it very expressive of the behaviors we are studying. It is great that all the analytics are presented on dashboards that include organized tables and graphs, and we can easily include them in our presentations. > > **Cons**: I did not find anything that could be considered difficult, and linking and identifying patterns across different reports is very easy. > > Pendo features made our data collection or evidence system work continuously, and the analytics enabled us to identify many expressive metrics about our users’ behavior, and enabled us to apply them to our marketing plans to enhance our reach. ----- ### "Pendo Analytics" — 5.0/5 > **Corey** | *20 May 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Pendo is an easy to use, intuitive analytics program. It gives easy interpretations of the data and has a solid GUI to create nice charts and graphs > > **Cons**: It's not as easy to implement as advertised. We had to get into the code and it was a little convoluted and difficult to set up > > Overall, solid. I like it better than Google Analytics or the only Omniture suite. It has a better UI and is simpler to use ----- ### "A Versatile Tool for Driving Adoption and Engagement" — 5.0/5 > **Antoine** | *15 December 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Pendo stands out for its versatility. It’s not just a tool for product analytics—it combines user guidance, feedback collection, and engagement tracking in one platform. This flexibility means I can use it for onboarding, feature adoption, and even communicating updates without needing multiple tools. I also appreciate the segmentation capabilities, which allow me to target specific user groups with tailored experiences. This has been invaluable for driving adoption and ensuring the right message reaches the right audience. > > **Cons**: The poll functionalities feel limited compared to other feedback tools. While they work for basic use cases, more advanced options like conditional logic or richer question types would make them far more powerful. Additionally, the pricing can be a barrier, especially for smaller teams or organizations looking to scale. > > My experience with Pendo has been great overall. It has helped me drive adoption, track engagement, and communicate effectively with internal stakeholders. The insights I’ve gained have informed product decisions and improved user experiences significantly. ----- ### "Irreplaceable for customer retention" — 5.0/5 > **Darby** | *3 November 2025* | Banking | Recommendation rating: 10.0/10 > > **Pros**: Pendo is absolutely essential to our business and customer retention and is probably the biggest bang for our buck product that we have. It gives us data insights for all of our users, so that we can make sure that our customers are actually using our products and having a good experience while doing so. It allows us to see detailed reports on software usage for our customers and easily send surveys for product improvements. Phenomenal product. > > **Cons**: Pendo is amazing. I wish it had more functionality from a project management standpoint, but that truly would just be a nice to have. Very happy with it overall. > > Our overall experience with Pendo has been phenomenal. From cusotmer service to functionality, could not be happier with the platform. ----- ### "Really positive experience with Pendo" — 5.0/5 > **Felicity** | *10 December 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Pendo has been a game-changer for our company. Its interface is very intuitive and it is helping our Product team prioritise features that truly matter. The ability to gather feedback directly within the app has streamlined our decision-making process and improved customer satisfaction. > > **Cons**: One area that could be improved is the reporting and search functionality. Sometimes it’s challenging to find exactly what I need, and the filters could be more intuitive. That said, the overall capabilities far outweigh this minor inconvenience, and the insights we gain are worth it - it may even be that my permissions are locked down, so this could be user error. > > Overall, Pendo has helped us become more data-driven and customer-focused. Highly recommend it to any product team looking to improve engagement and deliver better experiences. ----- Page: 1 / 11\ Next: [Next page](https://www.capterra.com.sg/software/151951/pendo-platform?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/151951/pendo-platform) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Structured Data