Lucky Orange Reviews

BEST app to understand why your customers aren't converting

Pros:

I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :)

Cons:

The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section.

Lucky Orange To Track User Activity

Comments: I was please with the overall functionality of the app and the ability to integrate it with my e-commerce platform.

Pros:

I liked being able to easily track my customers' movement on my website.

Cons:

Sometimes the recording of the customer activity seemed to miss data points.

Legacy Lucky Orange was so much better - Hate the new LO

Comments: For the most part customer service is what has kept me here. If there was another option for Visitor monitoring, recording, and analytics I would switch to a competitor in a heartbeat.

Pros:

Been with Lucky Orange for over 10 years for the most part it works for other people. Customer Service has always been there if we need anything.

Cons:

When they upgraded we lost the real time visitor monitoring where we could interact with our customers. The recording helps but does start until a few seconds after the customer arrives on our website. The real time doesn't work, there is such a delay in live visitor tracking/monitoring that by the time they show up on the visitors screen on LO they are gone so it is too late to communicate with the customer while they are shopping on the website.

User friendly & Critical For Businesses

Pros:

I find Lucky Orange incredibly user friendly. Not only that but it’s super informative with the most critical info needed to run my business. The visitor recordings are SO helpful and have informed multiple changes on my website.

Cons:

Would love to see more real-time customer service in the future.

An easy tool to understand your website performance

Comments: Overall, this is a great tool that helps us a lot in measuring the performance of our website.

Pros:

I like the simplicity of setting it up and the clear visualization of the data.

Cons:

I didn't like the funnel-building experience, as it has been a bit too complicated for me.

We love Lucky Orange!

Comments: We have been using Lucky Orange since the end of Q2 (paid) (we had used the free version prior). We use Lucky Orange heatmaps and playbacks to understand where some issues / broken links etc we had on our site to help us get up and running. We have also used it to better understand what the most loved features on the site are, and where we can improve otherwise.

Pros:

Intuitive user interface, SO many features, great support and easy to to onboard / get started

Cons:

I wish that we could stay live on the Lucky Orange site chat without having the window open. Or getting slack notification when someone chats!

Great Job

Comments: Really good, I will recommend it to my friends

Pros:

The fact I can really understand what is happen in my website, and change my website and marketing based on my clients experience

Cons:

Sometimes is to slow and don’t work well on phone

Insert clickbait title here

Comments: Very Positive, looking forward to what further insights this tool can provide for the business

Pros:

The stats the website can provide, as in total views, where they come from, and the different segmentation it can provide (by time, by location, by browser, etc)

Cons:

The learning curve so far has been a bit steeper than expected. It's not a bad thing per se, but to truly make the most of the analytics it provides requires time and effort and even then I am a bit unsure if I am underutilizing the tool.

Happy Lucky Orange Customer

Comments: Overall I really like Lucky Orange and have had a good experience using the product.

Pros:

It is easy to use and I can quickly see how users are interacting with our pages.

Cons:

I don't know that I have any cons at the moment. It does what I need it to do.

Brilliant!

Pros:

Excellent support from [sensitive content hidden]. I found him very knowledgeable and proactive in resolving the technical issue.

Cons:

nothing

Awesome for heatmaps, scroll and click data

Comments: We use Lucky Orange regularly to look at a users experience on our website and to make changes to enhance the user experience and increase conversion rates. As a marketer not using a tool like Lucky Orange is providing a disservice to your marketing.

Pros:

The interface to get heatmaps, scroll data, click data, form completions etc. is the best on the market from the products that I have tried which include Crazy Egg and Hotjar. With Lucky Orange you don't have to pre-setup the URL's you want to track. You can simply look at any URL on your domain and look at the data for a rolling period of time. You do have to set up some elements but overall not having to worry about setting up specific URL's is a awesome feature of the product.

Cons:

Although the feature of not having to select the URL's you want to track like competitors there are some negatives to this feature. Lucky Orange price plans have rolling days and total domain page view limits. This makes it difficult to go back and look at specific windows based on your price plan because data is rolling. If you run out of page views you need to increase your plan moving forward or not have all data present to make a decision from. Other products make it easier to look at historical data for a period but you have to be diligent on what you want to track. There are pros and cons to both scenarios.

Complexities in Customization + Simplicity in Presentation = Perfection

Comments: You all were very accommodating in extending our free trial period when I couldn't get our Support team to install the script in time. Very quick and friendly responses so far. Again, very well thought out UX/UI on you guys' part. I was surprised at how granular some of the settings got. We tend to be one of those... highly involved, particular type customers who have a lot of custom requests. We're also fairly techy, so we like being able to do things ourselves. I found you really thought things through without us even having to ask.

Pros:

This tool is not only clean and simplistic on the customer facing side, but within the dashboard as well. Lucky Orange offers a wide variety of products for a great price. The products are very intuitive to walk through and setup your first time around. Even with the visual simplicity, there are still loads of customization options for every feature they provide. It's almost as if each question I had next on how I may want to tailor the tool or customer experience even further, they had already thought of that question and build it into the next steps of setup. I am very impressed with the value provided!

Cons:

The only thing that was a little difficult for me (and this may just be me) was that I almost wanted one primary icon/section on the left navigation that included all products instead of having to switch back and forth between Analytics and Communication, etc. to get to Chat vs Heatmaps, for example. It was the only thing not 100% intuitive to me, but I also see how the way you have it split up keeps it clean and minimal, so I may just need to get used to it. I just found myself clicking around a few times trying to get back to whatever feature I was previously looking at. Maybe an expandable menu option that extends so you can see the items in each section right there on the left bar instead of having to click? Or hover-to-view option? But where people could disable that if they didn't need it.

Best heat mapping for the money

Comments: Lucky Orange has provided us with the heat mapping tool we need to gather more insight regarding how users are using our web pages.

Pros:

The best part is the price. Lucky Orange is much more affordable than other heat mapping tools. It's also better. The heat maps are more reliable, show more data, and better capture the web page. Finally, as an agency, we also love that we can keep all of our clients under one account without paying for them each separately.

Cons:

The only thing I would request is better flexibility in creating filters for heatmaps and visitor recordings. Otherwise, this tool does everything I need it to do.

Great product with great customer platform

Comments: These guys are great from platform implementation to continued customer service I am not a tech person and I can instantly tell when a tech company puts customer service before profits because they understand when I have questions it will take some additional time to answer my questions and these guys from day one have done exactly that very pleased with them.

Pros:

Easy to setup and begin to use for the purpose of installing. I did not need to become an expert to utilize this software in a way that instantly added value to our web site build out.

Cons:

It would be nice for a fast way to block IP address' which there may be but I have not done enough research to verify. Sometimes I notice our own IP's often which I know can be blocked but just a quick button to do so would be nice.

Valuable Asset for CRO

Comments: Despite some of the bugs, it is a powerful tool that regularly delivers. The customer support team are also incredibly helpful and professional.

Pros:

Lucky Orange is incredibly easy to implement and is a valuable tool for ongoing CRO & UX improvements. We often use the heatmap and engagement tools to inform design and development work.

Cons:

The heatmaps can sometimes struggle with certain website pages when taking a screenshot. Additionally, we have had issues with logging int multiple times during the same session.

Lucky Orange Is A Solid Choice

Pros:

Lucky Orange has the most attractive UI of any of its competitors, and your ability to tag things via their visual viewer is really nice.

Cons:

It can't do all that much when you really boil it down. Microsoft Clarity can do all of the same things and is free. Sometimes Lucky Orange also lets UI get in the way of functionality.

Great beginner visitor snapshots software

Comments: I always use lucky orange whenever i launch a new product or a new ad on a new landing page. It tells me the effectiveness for the customer, what customers want, and why some people don't even buy things on my store. It tells me sometimes what a customer is like as well.

Pros:

It is very easy to check what a customer does, where they glance at, and what pages they go to on my site, and what they interact with.

Cons:

I did not use the analytics or heatmap software. I feel that there is not much use as I need to individually look at each snapshot video for me to get the most out of it.

Good overall view of activity

Comments: Good

Pros:

This isn't a service that is used with real urgency at this time. However, it useful to see how individuals interact with our website and to watch how they navigate around the site. Definitely useful.

Cons:

I have noticed very occasionally that data isn't accurate. An example would be not actually recording any conversions. Not paid too much attention to that recently, but maybe something to keep an eye out for.

Useful and Helpful

Pros:

Ability to choose what to review. Heatmaps. Element tracking. Flagging events I want to track more closely.

Cons:

Not all of my recordings are captured. I've had several instances where something failed and a recording couldn't be captured.

Simple Analytics

Comments: Overall, I've had a good experience with Lucky Orange.

Pros:

I like the user interface of the software. It's easy to navigate and has options to customize what you are viewing.

Cons:

Sometimes views aren't captured if the visitor clicks around your site too quickly. There is also a delay at times when watching views from visitors in live mode.

Lucky Orange is an important tool in my tool kit

Comments: My overall experience with Lucky Orange has been nothing but good and I highy recommend it.

Pros:

I like the fact that I can tell at a glance where my site visitors are from, where they landed on my site and exactly which pages they visited enableling me to constantly tweek and optimise my site effectively. I love the alert sound when a customer visits my site and I can track their activity in real time. I really would not be without Lucky Orange and all the features it offers at a very affordable price

Cons:

There is nothing I dislike about Lucky Orange.

Easy to use, great information

Comments: Easily worth the money to learn who is visiting and how customers perceive your website.

Pros:

Visit recordings. Provided valuable information on how customers interact with the website's content.

Cons:

Chat feature could use some more customization options / features.

Haven't seen an orange orange visitor yet :-)

Comments: Lucky orange allowed us to see pretty much all of the visitor information that was important to us right out of the box. The UI is so intuitive and this really helped us get started without too much trouble figuring out where to find stuff. At some point in time, we needed to export some visitor data but the feature was only available for heatmaps and to our surprise, they announced the feature just a few months later. Overall, we now make data driven decisions efficiently with lucky orange

Pros:

Great and easy to use UI, feature rich out of the box with a wealth of information on website visitors, worth paying for

Cons:

Live chat feature doesn't always show on website

Very good analytics tool

Pros:

Easy to use, good analytics tool, gives me insights.

Cons:

Slow down website but that isnt really an issue anymore

Lucky Orange

Pros:

The best app out there and the most cheap to start over.

Cons:

No nothing.I dont have anything to say that i dont like in lucky orange .