Filter reviews (57)
Comments: I have used several law software programs in the last 10 years and I believe this one is the best and most comprehensive on the market.
When you have an issue and can’t figure it out, they have created YouTube Videos or you can email and they will contact you quickly to solve your issue.
I truly after using it for 2 years have not found any cons to mention.
Definitely Worth It!
Comments: I am very satisfied with ULaw and don't think I will venture to another software as Ulaw does everything I require to effectively run my practice.
I love everything about the software. It is easy to navigate and if you are unsure of where to locate certain things, their customer service support is excellent; even assisting after hours. The software has the capability to do more than what I most likely realize since I don't currently utilize all aspects of it but have no doubt that it provides every option one requires of an efficient legal practice management software.
Some of the precedent letters that were uploaded have grammatical and formatting errors that I find I have to format myself so that kind of takes away from the fact that the forms and letters should be ready for use but it's very minor.
Comments: Pretty good
The bookkeeping services and customer support
Needs more user friendly features and less steps to execute certain things
An affordable and highly functional alternative to Clio and Cosmolex
Comments: The bookkeeping functionalities make sense to me with ulaw. It saves me a lot of time. This was a major influence for me in getting the software, but I really like how dynamic it is and how easy to update or add additional categories. It's very customizable.
No other product has as phenomenal a support team as ulaw. You can email a question and get an immediate response or a callback. There is a library of videos going through all the functionalities step by step. It's a great all-in-one product. The team is dedicated and they regularly go over and above to make the experience fabulous. It is highly functional as bookkeeping and record keeping software. My bookkeeper also likes it.
There are some windows I never open. I don't use the calendar at all. It doesn't integrate with office365 or my booking software or my phones. I wish it was a little more like Matter365 in terms of practicemanagement. The learning curve is steep. There is still a lot I don't know how to do. I wish the billing templates were more editable. I wish you could minimize the top bar with the matter details when inputting dockets and disbursements, particularly as most of us do a lot of work on laptops; it's hard to see. I wish the mobile version had greater functionality and did not log me out all the time.
Great product for beginners and experts
Great product for what you pay for. Technical support is always very friendly and help is immediate. There is a full YouTube channel with hundreds of videos to answer absolutely any question you have under the sun. Once you get familiar with it, the YouTube tutorials will save you.
Nothing really. The forms couldn't be customized at first but now they can, that was a big issue for me. Being able to upload and dow load my own forms.
Complete practice managment
Comments: This has been the easiest way I have found to manage my pracitce.
uLaw is quick to learn and leads you step by step through practice management.
My least favourite thing about uLaw is that the calendar takes a little time to load.
Comments: So far this software seems to be extremely beneficial. For the most part it's saving me time and making my job that much easier.
I like that this software is extremely user friendly.
It's almost too easy to use. I tend to keep trying to make things more complicated than they are which is taking up more time. But this has more to do with being used to previous software than a problem with THIS software.
Superfluid Software Response
2 years ago
Thank you for such a sweet and kind feedback
Highly Recommended Software for Legal Services
Comments: This is a great program and comes with excellent service due to the hard work and responsive staff that are behind the software and its functionality. I can email them with any questions and they personally respond in a timely manner, with a personal answer to my questions.
This program is very easy to use and is compliant with all of the requirements held by the Law Society of Ontario. The program is built for legal professionals, and contemplates the needs of the legal services industry that wouldn't have been considered by other generic programs. Everything I need for case management, accounting, billing, and client management are integrated into this single program and it is extremely useful. The amount of time I save using uLaw is incredible. The more time I have to spend on files, the more revenue my firm can produce. This program pays for itself. The staff are also incredibly responsive and hospitable. They reply to your concerns directly, and have one-on-one training sessions where they walk you through every facet of the program. That makes it a very reliable service and a program I would highly recommend.
The Calendar is useful but could be expanded to actively notify me of upcoming deadlines. At present, you need to check it daily to see what is coming up, but overall, that isn't a big deal. There are plenty of affordable programs that only do that one thing, to complement everything else that is offered by uLaw.
Ulaw is a lifesaver
Comments: The customer service has a great team and are always there and willing to assist.
I don't like the product ..I love Ulaw. It is so easy to use and there are so many options if I did have any issues and is affordable. Billing/invoicing and tracking expenses has never been so easy. There response time is impeccable, not only to they respond with an answer they will send you a link to watch a video to guide you. The Ulaw set up is so affordable and a life saver. They will be there for you. Their bookkeeping services are great!
There is nothing I do not like about this software.
Improving the business of a legal practice
Comments: I have been able to create amazing, time saving templates that automatically populate. I have also made great use of the incredible customer service that makes you feel like you are their most important client.
I am a new Paralegal and I work from home in my own practice. I needed software that kept me compliant with LSO requirements, of which there are many. I also needed a tickler system and an accounting system and uLawPractice was the whole ball of wax rolled into one at an affordable price. Starting a new firm is difficult and challenging. This program took a big weight off my shoulders. Customer service is the best I have ever had as well.
I found the accounting portion of the program has the largest learning curve due to my inexperience with accounting. I found many of the screens descriptions less than helpful and was left wondering why they weren't worded for those that aren't accountants.
Very positive. It has many useful features and customer support is always ready to help.
Comments: It helps me with my tracking of clients and allows to track the progress of a case. Also it helps me keep track of upcoming dates, invoicing and contact information. I rely heavily on ulaw for all of this information and it has been a tremendous help. I like how it gave me all the information I needed for the auditor. The dashboard feature is helpful and quick view which helps give me reminders on what's coming up. I am able to produce invoices for clients that not only show the time and dates, but enter what I was doing during the time. I was complimented by the law society of upper Canada auditor for that, which is a team effort by ulaw staff and I. I would very much recommend it to a colleague and find it a fun system and quite user friendly. I cannot say enough about the support staff who are always there. I work odd hours and it's vital having what seems to be round the clock support if I run into a jam.
Easy invoicing and the statements of activity that help me keep track of a file's progress. I find that this enables to keep track of a case and who owes me money. I also like that it breaks down where I am spending the most time on each case and my contact with any particular client. Overall, very good. I also like the option of the free webinars, which help me save money. That is vital for a small business and sole owner.
Some of the features are a little confusing, but you get used to them. And again customer support is always there to help. And although I like the option of the webinars I feel that sometimes the instructors jump around and talk too fast. I am hard of hearing and sometimes find it hard to follow when they do so. I would also like a little more flexibility when it comes to the retainer. I do not operate a trust account for example, a retainer reflecting that would be helpful. All minor issues and 1 more, just to keep an eye on the typos which tend to come up. A lawyer or a paralegal sending out such letters may be viewed as incompetent.
Perfect for Trust Accounting!
Comments: Ulaw has proven to be a powerful tool for our office. It simplifies Trust Accounting and thus makes our office audit ready thanks to the many reports that are available. Customer support is key and there is always someone ready to assist with concerns. If a modification is suggested to the support team, they absolutely consider what is being suggested and do their best to implement such. There are a couple of minor drawbacks but overall this is a good product.
Ulaw has proven to be an effective tool for our Trust Accounting. Once the Trust Bank Reconciliation is complete, Ulaw automatically compares it to my Client Trust Ledger to ensure I am Law Society Compliant. It provides our office with all of the documents and reports required for a Law Society Audit with a few simple clicks. The other great benefit is that it is cloud based so staff can work from anywhere, anytime.
Our practice has had issues with the speed of the program, however, some of that falls on the type of devices being used. We have also had several minor issues with the program itself. The great thing is, once these issues are brought to the attention of support...they try their best to make changes to improve the program.
ULaw - A cost-effective Canadian practice management software that gets the job done.
I have been in private practice as a paralegal since 1992 but have only been using ULaw for the last four years.
For years I had used QuickBooks but it was the document generation feature in ULaw that first caught my attention. This was not something I could find in any other practice management software at that price point. This feature alone has saved me enough time in legal document production to make it more than worth the price. Originally only Small Claims Court documents were available but they have been introducing new areas on a regular basis.
It is clear that the ULaw team works hard to make their product better. I have occasionally considered other practice management software but every time I have ULaw has introduced a new feature that keeps me onboard. These include features like the Dashboard, Quick View, Analytics & even Calendar & Document Vault sync, to name a few. Sometimes it is hard to keep up with the new features.
Perhaps most importantly, ULaw is structured to enable compliance with the Law Society requirements as outlined in the LSUC rules of practice. From the client intake documents to the required financial reporting, ULaw does this 'in the background' so to speak so that any practitioner can focus on the actual work instead of being bogged down in regulation compliance.
It should be made clear however that ULaw is a database 'program' and so not as intuitive as some of the spreadsheet-based programs. Also, errors cannot be simply deleted but additional correcting entries are required. That is the nature of a database. A further area of potential improvement is that while it is now possible to launch an email from a Contact in ULaw the software doesn't keep track of client emails like it does for documents.
Overall perhaps the best feature of ULaw is not the software itself but the team behind the product. I have found their service team to be quick to respond and their development team repeatedly reaches out to their clients for ideas and feedback.
No software is perfect or does everything you might want but dollar for dollar I consider ULaw to really punch above its weight class. I would recommend this for any paralegal office and indeed it is the software that I use for my private practice and my partnerships.
Efficient, Intuitive, Essential!
Simplified compliance reporting,
Simplified form printing,
Simplified contact management and file management,
Simplified business as a whole :)
uLaw Practice saves so much time that it pays for itself. By simply inputting the most basic, day-to-day transactions into it, uLaw not only calculates everything you need to ensure all of your accounts are balancing, but it also prepares every compliance document you'll ever need in case you're ever audited by your respective Law Society (e.g. fee books, trust reconciliations, etc.). I don't know how anyone would be able to survive an audit without uLaw. It's also highly customizable allowing you to upload your own logos and letterhead to be printed automatically on your forms.
The only "con" I can think of for this software would be that I didn't sign up for it sooner! I recommend it to every legal professional practicing.
Ulaw is easy to use, affordable and has excellent customer service.
Comments: Makes it very easy to create client files and comply with trust/general account compliance.
The ulaw software makes it very easy to comply with the Rules of Professional Conduct (Law Society of Ontario) especially with Knowing your Client requirements. Ulaw allows you to generate an initial conflict check form and client identification/verification form. I recently went through the LSO Practice Management Audit, and the LSO was very impressed with Ulaw's Inital Conflict Check form because it allowed the form includes the steps the lawyer undertook to perform the conflict checks.
If you make a accounting error it is hard to rectify it if you don't understand how the software works or accounting principles.
Highly Recommend uLaw
- the best solution I've used (it's simple, yet robust)
- the user support is amazing
- online videos are extremely helpful
- web-based application (no upgrades) - integration with various cloud storage solutions (e.g. Google Drive, Dropbox etc.) - easy customization capability - BI capability - simplifies compliance reports for licensee bylaws
- could be expanded to generate data required for TAX filing for proprietors, partnerships, and corporations - it would be worth it as a possible premium package feature
Lori anne T.
Great web-based alternative to PC Law!
Comments: Able to work on my files and accounting from anywhere.
I like that it is web-based. It combines all of the functions needed for a law firm practice, including criminal and family. I like the function that allows me to import my banking information. It is helpful to switch between client matters and accounting. The customer service is extremely responsive and you don't have to pay extra for their support. They have altered areas that need improvement.
I wish it had more functionality with iPhones. It would be helpful to automatically allow update of monthly expenses (parking). Entering in expenses is some cumbersome, but detailed. Cannot delete default items (such as tenant or contract legal work) or contacts or matters that were entered in error. Makes it cluttered and annoying to search.
Daily Bread for me.
The customer support I get 24x7 and the very courteous support staff. It's only a question of getting used to the software and that leads to knowing where to book what and finding each tab. I think this is a boon for a Paralegal like me as I enjoy using both the desktop version and the mobile app. very much. The convenience uLaw gives me is something one has to use and experience. Not to forget the weekly webinars they provide that also doubles up as CPD hours. Now they have also started providing accounting help too. Definitely recommend!
Some of the forms need to be updated. Size of fonts when we open calendar.
Easy to use; versatile and importantly, mobile. I have been using this for almost 18 months now.
Comments: I use it all the time for my work... from office, at court and at home.
Excellent feedback and help when requested. Easy to use for a non-technical person like me. Easily navigable; well presented; easy to enter data and information. Importantly, being mobile, I can use it anywhere on the go. I am not rooted to a main office.
Nothing really. I looked for a mobile platform when purchasing an accounting program for lawyers and I was scared of getting stuck with the generally traditionally large software programs in a set office. I found u law and have recommended it to many colleagues without hesitation.
Extremely happy with Ulaw!
Comments: I am very happy with this software. The support team is great and very helpful. They are usually available to assist me by phone if I need it and have always responded well to my feedback. I asked that a few changes be made in order to satisfy the requirements of the Law Society after a spot audit and they took action right away and made me feel much more at ease!
I really like how easy it is to navigate the software and that it follows all of the law society bookkeeping guidelines. I also really enjoy that it is web based and that I can access the software from anywhere.
Sometime it is slow. Other than that there are no issues.
Absolutely Necessary for All Legal Practitioners
Comments: Amazing. Have been using it for years and highly recommend it. I have used PCLaw and Clio in the past and ULaw is the best cloud based software to manage client files and bookkeeping all in one.
It is LSO complaint and easy to use. I love that I do not need a bookkeeper and can view my business on a regular basis through Ulaw insights.
Error messages occurring after trying to save dockets.
Good starter software
Comments: The overall experience is fair.
The thing I like most about this software is that it's an "all-in-one" product. Most of the base tools required to run a successful legal firm are in this software - no need to get separate accounting or document generation programs.
Using this software isn't exactly simple and intuitive. Despite having used this software for many years, I still have to consult help resources to perform some tasks, which wastes time.
Using uLaw for the past 2 years
Takes away the headache and pain of LSO compliance; deals with both practice management and accounting all in one platform for a fantastic price.
The user interface is not the most intuitive or user-friendly. However, whenever I can't figure out how to do something, customer service is always extremely responsive and all the ball.
Excellent bookkeeping and accounting software
Comments: Our firm has been using uLaw for almost 2 years and we could not be happier. We use it for invoicing and bookkeeping. We recently had a Law Society audit, which went really well thanks to uLaw records
Software is easy to use for client contacts, docketing, invoicing and bookkeeping. It is compliant with the requirements of the Law Society of Ontario, which is very helpful.
Invoices and receipts can be personalized with firm logo, but the quality of the banner is poor. It would be better if the banners could be improved
Unbelievably good software package!
Comments: New Paralegals, lawyers, this software is powerful enough to keep you on track at a reasonable cost. Overall, I'd have to say it's the best software package I have ever invested in.
It makes my life so much easier. Fully compliant with Law Society of Ontario Rules. Great features, amazing matter management. Full accounting. I like everything about this product. And here's the absolute best thing about the product....THE CUSTOMER SERVICE IS BEYOND AMAZING! You want a quick response...you want your problem solved or question answered - send an email and watch how fast you get a response! I've emailed at night, weekends, you name it and I always get a quick reply.
Taking a while to get to know all the features because there are SO MANY. Not really a Con but the closest thing to one.