SimpleMDM Reviews

Great device management tool

Comments: SimpleMDM has been a lifesaver to manage our large amount of devices deployed to customers.

Pros:

SimpleMDM has been a fantastic tool to use to manage the thousand of devices we have deployed in the field. The features to customize the different components required for our deployment are amazing. SimpleMDM offers great visibility, device management and device control.

Cons:

Nothing really to complain about the software. Customer support has been responsive to all our queries, which are usually related to third parties changing device's features.

Easy Mobile Device Management

Comments: Really good, it does everything we need, I've been happy with the software.

Pros:

SimpleMDM was easy to set up and easy to use. When I have a questions someone always gets back to me with an answer.

Cons:

sometimes I wish I could get support on the phone rather than email.

It's a solid product, but a few small changes would make it awesome.

Comments: It's cheaper than mobileIron or Airwatch. Mostly, this allows us to more easily manage DEP enrolled iOS devices.

Pros:

Cheap, intuitive, basic features are very easy to use. Support is quick to respond and offers helpful advice/solutions.

Cons:

To be awesome: For the love of god fix your UI - please.... The Groups should be collapsible. Exports should be able to contain everything (the group field is missing) and there's no filter/modification/selection on group view. Also, nothing can be copied, so multiple similar groups have to be created and then re-created by hand. To be better than awesome (better than Airwatch/MobileIron): The only big things we'd love to see is more control over user rights in order to assign tech staff to manage SimpleMDM without full access to all of the SimpleMDM, filter access to device groups, filter access to SimpleMDM controls/device commands. The addition of file management on the iOS platform? That is, let us push files to the device for their ibooks or icloud drive environment. Also, a backup via simplemdm to grab txts, contacts, pictures, etc... when moving a user to new hardware? Sync to AD - pull in user data to be assigned to the device (email, contact information, etc...) Allow sending messages to a whole group instead of just one device at a time. Allow the enabling of "Automatic" updates when new versions of iTunes Store applications are available to users.

SimpleMDM - a simple, yet powerful tool for management.

Comments: I cannot stress enough how much SimpleMDM has helped us. With our continued growth, roll out of new software and growing needs, SimpleMDM meets and goes beyond our needs and expectations,

Pros:

SimpleMDM has changed our day to day work flow for administration of Mac users. Coming from manually tracking and managing software, devices and all other data that comes along with that, SimpleMDM completely blew my mind. The fact that almost anything can be automated - from device enrollment to software installs, this has saved myself and team countless hours.

Cons:

There hasn't been much I feel that the software is missing. It is very straight forward and support is great when we have questions. Perhaps a built in command to reset users passwords?

The best management option for our mobile workforce

Comments: Our company sells customer loyalty software and services. Our most popular product is a mobile app and iPad combination that retailers place at their registers, allowing these retailers to incentivize their customers to shop with them often. The service we offer is fully managed, meaning we develop the software, deploy and maintain the iPads running the software, and handle all other service and maintenance activities. We currently manage in the neighborhood of 750 devices. We initially used Apple Configurator for our management platform and later moved to Cisco Meraki. After continued issues with their buggy platform, I began an in-depth process of reviewing other MDM solutions. They were Apple Profile Manager
JAMF Casper Suite
JAMF Bushel
SimpleMDM
Air-Watch
MobileIron In brief, MobileIron and Air-Watch were a nightmare to use (check the web for similar sentiment). Casper Suite, while better, still had an outdated interface based on Java that didn't deliver a great experience. Apple Profile Manager required that we manage the server ourselves, which we preferred not to do. JAMF Bushel had a much newer looking interface than JAMF Casper Suite, but seemed more oriented toward the small office environment of 20 devices or less. The interface quickly became unruly and the configuration options too general and limited as we got going. SimpleMDM has a new-age webby look and feel much like JAMF Bushel displayed. In addition, the feature set fit our deployment needs much better. Bushel doesn't allow enteprise app deployment but SimpleMDM does. Bushel isn't feature rich when it comes to supervised device functionality, SimpleMDM is. What tipped the scale for me in the end was the friendliness and willingness to help that I experienced with the SimpleMDM staff. We had an issue with our push certificate that ultimately turned out to be due to a misstep of my own. Their staff was extremely helpful in resolving the issue, offering to retrieve old data backups they had to recover a certificate I had deleted. In these days of relatively anonymous software as a service transactions, it was a joy to learn that one of our vendors has our backs. We've been with SimpleMDM for almost eight months now and I am very satisfied with my selection.

Take control of your IOS Fleet of devices

Pros:

As the name implies it has an easy learning curve to become familiar with the features, it is "Simple".

Cons:

Sometimes when Apple changes something in their Business portal it breaks the link between SimpleMDM and Apple Business which requires intervention to resolve.

Got Love how simple it is.

Comments: So far I never even needed to contact support.

Pros:

I like that I can crotrol all aspects of the iphones.

Cons:

Wish certificate didn't need renewal. But I think it required by apple

Good Product for a Good Price

Comments: Overall I think the product is usable, but could use some documentation improvement. The FAQs are good, and support used to be EXCELLENT, but now it is so-so... It can take a full day to get an email response, and many of the guides are not very clear. Once you figure it out, it works fine...

Pros:

The responsiveness of the management software to the end device is probably one of my favorite things. If a user calls me and says that they need an app or an update for an app installed, it happens nearly instantly.

Cons:

Many features are heavily dependent on a cumbersome enrollment (DEP) if you buy your own devices, the SimpleMDM App running and having MANUAL permissions set up (location), and some features simply do not work as you would expect. The learning curve is also pretty steep.

Simple MDM (perfect name)

Comments: Very positive. Great slack channel support

Pros:

It’s simple. Coming from profile manager on apple server this was a pleasant upgrade.

Cons:

Not many I can think of. Having a “device” name and simple mdm name is a little confusing

Simple and comprehensive functions

Pros:

SimpleMDM has all the features our business needs. The support is very responsive to any difficulties with the settings.We use SimpleMDM to manage our entire fleet of Macbooks.

Cons:

The first set-up was a bit tedious, but the support team quickly helped us.

SimpleMDM makes managing macs a breeze

Comments: SimpleMDM cut down our deployment times from like an hour to basically nothing. Open the box, login, you're done. With everyone moving to remote work, this stuff has been critical for letting us stay on top of managing our fleet.

Pros:

I loved the fact it basically provides all of the functionality of a JAMF setup without me having to own and manage a server.

Cons:

The UI can be confusing at times. More contextual help would be nice.

Great software

Pros:

Simplemdm is easy to use and customise for our needs. We're also happy with the reliability and customer service. Support emails are typically responded to within 24hrs.

Cons:

Lacking SOC 2 and ISO 27001 certifications.

User Friendly

Comments: great and easy to use

Pros:

Very easy to use and navigate as a self taught user.

Cons:

Nothing that I can think of at the moment, it has satisfied all of our expectations

Great MDM solution

Pros:

Ease of use, very easy to deploy apps, allows us to wipe the devices remotely if they get lost and just a dream to set up and work with.

Cons:

Location services cannot be enabled by the mdm but I think this is an Apple issue not something that SompleMDM can enforce.

Made managing 60+ Apple products easy

Pros:

We are able to remotely manage 60+ apple devices from one application. We can push all software and limit settings easily on each computer. The location tracking is ideal for lost or stolen devices. We have used the remote lockout feature many times.

Cons:

There are no cons about this software, it has been very easy to use.

It just works

Comments: We're an outsourced US-based outsourced IT firm with clients in the medical space. I initially used Meraki to manage one of our clients but had all sorts of problems. Apps not deploying when they should, configurations not working, and devices that stopped responding after about a month. When we needed MDM for two other customers, I decided to try SimpleMDM instead. I had zero problems with our deployment and was happy to find that they had more functionality than Meraki. Sure, Meraki had some document management feature called backpack, but it was too few features to even be suitable for document needs and we had to use Dropbox anyway. I like SimpleMDM because the price is competitive, it just works and I feel that I'm using the best in breed product in the MDM space. Just make sure you don't need to support Android. They just do Apple at the moment (and do it well)!

Pros:

See above. Also, very technically adept support.

Cons:

Nothing at the moment.

My Review

Pros:

Unit tracking and automated sw updates....

Cons:

Tracking is not consistent, on some units, turn off by itself after period of time

Great software to control company phones/pads.

Comments: Controlling company devices

Pros:

The ease of use of setting phones and pads up with the software. Easy way to control devices, push out apps or remove along with preventing users to users to download un-needing apps.

Cons:

More options needed to prevent users from using their devices as hotspots. The apps purchased from Apple VPP have been increasingly long in showing-up in available apps to push to devices.

SimpleMDM

Pros:

I like being able to set up devices remotely since we have employees across multiple states.

Cons:

We can't use the 'FindMy' app with SimpleMDM on the device and the tracking feature does not work and update when I try to refresh location.

Great software for deploying Kiosk iPad's for our software

Comments: Using this software made us save a lot of time when deploying our iPads to customers, and gave us the ability to lock down the device so they could only access the things we wanted them to.

Pros:

The software allowed us to easily adopt multiple iPads and assign a profile with a click of a button for mass deployment. I really liked the ability to use custom attributes, which allowed me to have one app configuration but dynamically update it on a device level.

Cons:

It was difficult to work out where everything was initially, but with great documentation and using it for a while it was easy to get the hang of.

SimpleMDM Review

Comments: Excellent. I was involved in selecting this tool, setting it up, administering it and interacting as an end user. Overall we love it.

Pros:

We like the ease of use as it's very intuite and it's accuerate and reliable.

Cons:

It's excellent and could only be better if it also supported android products to cover all the tools used by our employees. That of course is not the focus of this tool.

SimpleMDM for Mac OSX

Pros:

The ability to remotely link and deploy a MacBook has been a lifesaver, especially for Farewill where we support remote working even for new starters.Without it, I'd undoubtedly have to do a lot more travelling and it'd be much less of a seamless experience for our users.

Cons:

While new to SimpleMDM, I'm still wrapping my head around deploying some software that isn't quite "off the shelf" and it's not immediately obvious to me what needs to be done, and where but I have no doubt I'll get better with time.

Easy to Use & Guided Help

Comments: We only use for managing network use of our mail exchange on mobile devices and this allows us to do this easily.

Pros:

Setup can be daunting but the help guides available are great and point you in the right direction. Including what needs to be done on the Apple Business Manager site which looks complicated when you see the Apple guides.

Cons:

Everything works fine so nothing that I have come across yet.

Lots of functionality but no phone or live chat support

Pros:

Sound library of features and they appear to continually improve the app. Once I got the hang of the app it seems to be quite solid.

Cons:

Support only available via "written word". When evaluating the product even after reading what I could, I was hoping to speak to someone that would support, deny or contribute to my perception and experience with other MDM's that I have tried. Not possible as screen share or phone support is not possible.

Reasonably easy to use for a less experienced user

Comments: Easy to use when everything works, when it doesn't get ready to dive into "how to" guides.

Pros:

Considering I was not involved in deployment or at any point of setting it up, and only stepped in as admin at a later stage it was relatively easy to use and learn the basics

Cons:

you need to have good understanding of deployment of managed devices and fixing issues that may arise, when some complex situations come up. Customer service is quick to reply and follow up but you need to dive into guides yourself.