17 years helping Singaporean businesses
choose better software
About Marketing 360
#1 Marketing Platform For SMB's! Create your account
Marketing does not require a lot of hands on but I receive regular updates and the ability to respond if need be. Integrated well, especially email requests for service.
I have two other friends that I referred that are very upset with their experiences and even cc'd me on their emails to their sales person and account manager to express their frustrations.
Filter reviews (1,119)
Usage
Sort by
Filter reviews (1,119)
Great Team of Professionals to Work With
Comments: It all works together. That is incredibly important. You need all your sources to be able to come into one location and be tracked. Leads are the businesses life blood.If you can't track everything you do, you are just shooting in the dark.
Pros:
Most small businesses have a person to do their website, another to do their social media. Working with the team at Marketing 360 I have an expert in every field working on my businesses that are working together. They created a great logo, an incredible website that I have received major accolades for, social media, blogs, videos, etc. that all work together to make my business look professional and keep me on page one for all my keywords. Then they do all the things I hate doing like setting up and populating my CRM. They provide a calendar where my assistance can update my calendar. Then they do something most small businesses never do; they track EVERYTHING. We know immediately when something is working or not working. Most businesses are just shooting in the dark. This process take a while. If you only tried Marketing 360 for 6 months, you haven't given it a fair shake. Marketing takes a while. I know. I have been doing marketing for several years. It takes time to dial it in. Time busy business people do not have. That why I turned 99% of my marketing over to a TEAM, the team of Marketing 360; They work together to bring me customers and brand my business with a consistent message.
Cons:
I wish the calendar would tie into my other calendars. Other than that, I have been very satisfied with Marketing 360 and the software.
Madwire Response
6 years ago
Roy, thank you so much for your review and feedback. We appreciate and value the feedback. All ships rise together and we are excited to work with you and build your business up continuously. Thanks for your business.
Suggestions
Comments: Well i would personal say the platform itself is amazing
Pros:
Its a realiable marketing agent, and i person values the feedback
Cons:
Marketing strategies between different countries all around the world
Save Your Time, Money, Sleep, and Cost for Anxiety Medications You Will Need while working with them
Comments: My overall experience with Marketing 360 / MADWIRE was incredibly frustrating and disappointing. I felt that there was a distinct lack of transparency regarding costs, especially for content creation services. The quality of service, particularly the content produced, left much to be desired. What's more, the advertising strategy was ineffective, and I managed to achieve better results independently. Customer service was lacking, and my requests seeming to be neither respected nor adhered to. Unjustified charges were another major issue, and the refusal to refund my unused budget upon contract termination added to my dissatisfaction. I felt that the value I received for the money I invested was extremely poor.
Pros:
The one aspect I did appreciate about my experience with Marketing 360 / MADWIRE was their initial work on creating my website. Despite some communication delays on my part, the final product was visually appealing, and I was genuinely pleased with how it turned out. This, however, was the only part of their service that met my expectations.
Cons:
Lack of Transparency: I was genuinely frustrated with the unclear communication about the costs of services, especially regarding content creation charges. I couldn't believe how much was being charged for short blog posts, especially given their subpar quality.Quality of Service: I was unhappy with the level of service I received. The quality of the content produced by the company was disappointing, and the advertising strategy proved to be ineffective. I was even able to achieve better results on my own.Customer Service and Communication: I felt blamed for the slow pace of communication and believed that my requests were neither respected nor adhered to. My account manager, despite their role, wasn't able to deliver tangible results.Refunds and Billing Practices: I was infuriated with what I saw as unjustified charges, especially related to content creation and the unused advertising budget. The company's refusal to refund the unused budget upon contract termination added insult to injury.Website Shutdown: To top it all off, they shut down my website as soon as our contract was terminated.
Supportive and dependable.
Comments: It's smooth, reliable and dependable. It's a supportive soft ware that is suitable for business.
Pros:
The fact that it helps small business owners in running their business smooth and easy
Cons:
It's easy for business and helps in CRM.
Solid Marketing Automation .
Comments: It is our all time marketing tool. Campaigns,lead management and general marketing. It handles so much marketing related tasks with ease.
Pros:
Easy to cut across all social media platforms for marketing. It has all topics and products of choice. Reduces cumbersome emails related to marketing. Appointment scheduling for meetings are fast and done online. Best follow up for billing and invoicing.
Cons:
I think it has been a great experience and well supported Incase we need assistance.
Matrix360
Comments:
Very satisfied customer, Thank you.
Time saving and less effort.
Pros:
- It offers a comprehensive suite of marketing tools in one platform, which can simplify marketing efforts for small businesses. - The platform is user-friendly and easy to navigate, even for those with limited technical knowledge. - The analytics and reporting features are robust, providing valuable insights into website traffic, email campaign performance, and other key metrics. - The customer support team is responsive and helpful, offering guidance and assistance when needed. - The pricing is transparent and competitive, making it accessible for small businesses with limited budgets.
Cons:
It's an all-in-one marketing platform that can help you streamline your marketing efforts and save time.
Madwire Response
7 months ago
Milla, Thank you for taking the time to leave us such a detailed and positive review. We are thrilled to hear that our platform has been able to simplify your marketing efforts and provide valuable insights through our analytics and reporting features. Our customer support team works hard to provide responsive and helpful assistance, so we are glad to know that you have received guidance when needed. Thank you for choosing our platform for your marketing needs. We appreciate your feedback and look forward to continuing to support your business.
Marketing 360 is my go-to for all my digital marketing needs! It's user-friendly and packed with features.
Pros:
I love the seamless integration of all marketing tools in one platform. The reporting and analytics are also top-notch.
Cons:
I wish the pricing plans were more affordable for small businesses. Also, the learning curve can be steep for beginners.
Madwire Response
8 months ago
Alberto, Thank you for taking the time to leave a review. We are glad to hear that you find the platform to be user-friendly and are enjoying all the features. We look forward to continuing to work with you!
Maximizing the Potential of My Business
Comments: This tool has transformed the way I run my business, allowing me to centralize and automate many of the previously time-consuming processes.
Pros:
What I liked most about this platform is its customization capacity and the ease of use, integrating all the marketing and management tools in one place has greatly simplified the daily operation of my business.
Cons:
One of the aspects that I liked least about the platform is that, despite being quite complete, it can be a little overwhelming at first, especially for those who are not used to integrated management systems.
Quick and painless
Pros:
How seamless and fast the process is. I never have to wonder if it proccessed correctly or if it will process quickly
Cons:
As of yet there is nothing i have found i don't like
Helps get patients through my door
Comments: Great all around. They seem to be helping my business.
Pros:
Good team to work with that seemed to understand my needs
Cons:
I would like to see more patients coming in but I am also a newer office.
Madwire Response
3 weeks ago
Thank you for your review, John! We are glad to hear that our team has been able to help you get new patients and we look forward to helping your practice grow even more!
Need Professional Help? You need Marketing 360
Comments: Nexgen Software Services http://nexgent3.com/ has been in business since 1997. We have always done VERY well with simple advertising up until about 2 or 3 years ago. Sales have slipped and we have had a hard time reaching our desired customers. I finally broke down and started looking for professional help. I spent a lot of time online searching through many different marketing firms. There are so many to choose from it really made it a difficult choice to finally pick one. The reason I picked Marketing 360 was simple. The videos and the mentality they promoted in their videos was the same as my company. I know we work hard if not harder than anyone for the success of our clients and I felt that Marketing 360 was going to give me that same attention to detail that we needed. The day trading / investment world is a very competitive marketing arena. Probably more difficult than Doctors , Lawyers or Plastic Surgeons. Bottom line, everyone as Marketing 360 have done everything possible to make our business grow. We have now been with them for over 6 months and the difference in our online marketing , SEO and online presence is night and day what it was before. If you need help, professional help, you must make the commitment and let Marketing 360 work to help you better your business. I would highly recommend them , I can't see myself or my business being without them. I hope you will take the time to really investigate and give them the opportunity. I have clients that are in the marketing business and I have had them personally audit everything that Marketing 360 has done so I could get an honest outside second opinion. The results didn't surprise me, my audit of M360 was a resounding 110% positive. Taking the leap of faith is the hard part. Loving what they do is the easy part. I appreciate and look forward to continuing some exponential growth with Marketing 360.
Pros:
Everything is very simple and easy to use.
Cons:
Only thing I would like to see is live up to the minute stats which i think is coming on the next version.
Madwire Response
6 years ago
John, thank you so much for taking the time to give us your input! You've been a very loyal customer over the years and we have really enjoyed partnering with you. Ultimately, we exist to help small businesses grow; we're honored you chose us! It's not easy to trust others with the success of your business, and we take that responsibility seriously. Thanks again!
Do not use this company
Comments: Always an excuse that someone else on the team has that responsibility. I hired them because I thought that a marketing agency would be able to get a website done faster than I could design, and I was happy to pay someone to do the SEO optimization. OUR APPOINTMENTS decreased by approx 60% from the day we started their services. It took 3 months to get an active website.,advertising is still not happening. I have given them the opportunity to try to correct these issues.
Pros:
I can list no pros. The marketing pitch was great because it was convenient to have data analytics all in one place and I was happy to pay someone else to do these things so I could use my time elsewhere. This did not happen.
Cons:
I do not recommend this company. I hired them do to a website and social media marketing. It took three months to get an active website and there was no advertising for 3 months. We missed major holidays and an event and are now about to miss the advertising opportunity for another event we have scheduled because the ads are not active yet. The ads they put out are also simply copies of pictures on the website - or just the info is given by us. I have tried to work with them on these issues but they are not being resolved. Paying for an analytics dashboard that was not linked to google or the facebook ads for several months.
The fire breathing dragon
Comments: I own a successful home inspection company in the Kansas City area and struggled with my online presence using a jalopy of a website that got me by for about 8 years until I couldn't take it anymore. I mean, it looked like something a one handed 3rd grader built (no offense to one handed 3rd graders). But last year, I found Marketing 360 and with the help of Andy and the rest of the team they took my 80 pound weakling and turned it into a fire breathing dragon. Now this thing breathes clicks and spits out phone calls. It's a real thing of beauty. In fact, in the beginning I told Andy with a totally straight and serious face "I want to own the entire first page of Google." He chuckled, but he knew I was serious and took me seriously. Now we're well on our way. Another big thing? They're from the U.S.A. (again, no offense to the rest of the world), but if you've used freelance sites like I have in the past you're far too familiar with the time, quality, and money lost due to communication breakdowns and sneaky, second rate back-end practices. I can't tell you how many times I had a site built by one guy then took it to another for SEO work and he was like, "Who built this? This code is garbage. It needs to be re-built." Ugh! You just never know what you'll get and who will do the work. And while I was always willing to pay top dollar for top quality work, I was always disappointed. Always. Aside from that, they're only a phone call or email away and are super available. They answer their phones and respond to emails usually within minutes. And when I need changes made they're on top of it and I see the results within a day or two. And if I need to make a tweak they work with me until I'm happy. I appreciate all of this because time is my most valuable commodity. And the best thing? It's not a one-sided relationship where they totally steer the ship. It's a collaboration where they welcome my ideas and take them into direct consideration. This is really important to me because I know my industry and my business like the back of my hand. Anyway, use them if you want serious results. This is an investment that will pay for itself many times over. OK, I have to go now. Time to feed my dragon.
Madwire Response
9 years ago
Steve, thank you for your testimonial. You really identified a struggle that we see SMB's facing. There is a collection of different companies trying to tackle multiple problems for a company and none of them have a singular voice around optimization, design, and marketing. That is what truly makes our marketing software, Marketing 360® special. Everything is within one platform. There is no need to go anywhere else for anything else. You get a unified approach that saves you time and money and most importantly drives better ROI. Thank you for your partnership.
A bit of a hostage situation
Comments: The employees are great, but the culture of keeping the client on the hook and making it difficult to leave speaks volumes. No optimization is really done, even though you pay 50% of your ad dollar to them. Not sure, what I’m really paying for other than setup, and the platform. The customer does not come first, and it feels a bit churn and burn compared to when we started. I guess good things can’t last forever
Pros:
The platform gathers your data in one place.
Cons:
Setting up the platform is a hassle unless you get help. Don’t let Madwire setup the platform first as transitioning away is not easy, even if you wanted to pay for them to do it. They want to keep you on at 50% ad optimization fee at all costs.
Madwire Response
3 years ago
Hi, Jacob. We employ several dozen individuals full time here in Colorado to do nothing but manage and optimize our clients' ad campaigns. We are grateful for the talent, passion and dedication that this group of specialists pour into our clients' businesses. You mentioned set up of the platform is a hassle. Thanks for that feedback. Our Onboarding Team, which is a relatively new department within the last year and a half, does nothing but help clients get set up on the platform. Since investing in that team, we've seen a significant uptick in client satisfaction with regard to the platform, as well as clients' setup experience. Feel free to reach out to our management team directly with any specifics or for support.
Marketing 360 Is the Best Digital Marketing Reporting Tool I've Ever Used
Comments: Marketing 360 provides excellent guidance on where I should focus my limited time to get the most from our digital marketing efforts. It also provides all the data I need to justify the benefits of having an agency manage our PPC, social media and retargeting ads.
Pros:
Marketing 360 provides comprehensive, easily-digestible data from all digital marketing channels rather than just paid ones. I love the way data is clearly categorized by channel, starting with a Marketing Overview and followed by Natural Listing Ads (i.e. organic search stats), Top Placement Ads (i.e. PPC ad performance), Retargeting Ads, Social Targeting Ads (i.e. social media ads), and Brand/Other Channels (e.g. direct traffic, referrals from other sites, and social referrals). Each channel allows me to view specific stats like our organic ranking, PPC ad ranking, traffic by search engine, keywords driving traffic to our sites, direct visits, traffic from social media, and PPC ad impressions, clicks and conversions. Many data can be broken down further to show how many people contacted us by calling phone numbers in our PPC ads, clicked through to our site, submitted forms, placed orders online, or completed other conversion activities. I can view these and other stats by time range or compare it to past periods. These are just a few of the many features that make Marketing 360 easy to use to glean invaluable information that allows us to continuously tune our digital marketing efforts for maximum benefit. Best of all, this web-based software is affordable, comes with access to knowledgeable account reps who provide exceptional service, and is accessible anywhere you have internet access. I can't recommend Marketing 360 highly enough!
Cons:
Marketing 360 is so comprehensive that it's hard to think of any cons. I guess if I could change one thing, it would be to show conversion breakdowns on-page instead of in pop-ups. Currently, to see which source's conversions came from "Calls from Website", "Web Leads/Sales", etc., you have to click the (i) in the Conversions cells for Totals, Google Ads, Bing Ads, etc. Plus, those breakdowns don't seem to appear in exported Excel reports, which would be helpful.
Great software Great people
Comments: Great, Surprised by the team that is available with one phone call, email or text. When hiring Marketing 360 we had no idea of the literal team of 25+ people specifically assigned to our account. From basic social media stuff to 3D rendered product explainer videos they have the best in the business to tackle any task you throw at them.
Pros:
The best part about this software is the ongoing support you will get with the madwire team. Our assigned Marketing Executive provided insight for our campaigns and general direction of the business, constant trouble shooting and live support for our technical questions.
Cons:
There are no cons, we literally utilize everything.
Madwire Response
5 years ago
Thank you so much for the outstanding review Drew! We appreciate the fact that our people and software are exceeding your expectations. We work very hard to help small businesses like yours succeed. Not only will we continue to offer the superior service, but are continually working to make our software even more user friendly. Thanks again Drew!
You might as well burn your money! At least give it to a charity so you can feel better!
Comments:
After the sales guy signed me up and disappeared the issues started. 10/2017
* My business has been operating for 8 years. Around 95% of our business is via referral or email marketing, attending, industry events and good old fashion face time. I thought this would be a good way to increase leads and branding opportunities. I had completed some FB marketing previously with fair results.
On the sales call, they said they would build me a new website as the current one had some issues and could do with a refresh. That makes sense its 4 years old! All the content remains the same and they will incorporate it into a new site. So it's purely cosmetic!
Well, six months later they asked me to pick a template! We went back and forth for six months, changing staff and eventually they ask me to choose a template. I mean I could have done that from any number of sites, WordPress, theme forest back in November 2017. I could of built a wix
During this time they had already spent a considerable amount of my budget on....... its a good question as we were not running ads as we did not have an optimized website but all the fuel was being spent!
So we finally get the website up and running and its ok at best as to design and updates.
So they build the ads and away they go and the fuel continues to be spent. All I get is that "we continue to tweak the ads we are seeing good traffic". Not a single actionable lead via email or phone in 6 months. Just junk and spam via email.
Pros:
I do not have any pro comments about my six month experience with Marketing 360
Cons:
It's a con! For the money I invested and not to get a single actionable lead via phone or email is mind-boggling. I would of been better off donating the money to a charity as at least it would of done some good in the world.
Madwire Response
6 years ago
Hello, we're sorry to hear this. We want to provide every client with real value. So thank you for the feedback. We'd like to speak with you, but no name or company information was provided. Please contact us so we have the opportunity to look into your account and help. You can call our front desk anytime during business hours and a receptionist will answer (we don't believe in phone trees).
Strongly recommend Marketing 360
Pros:
I have worked with a few marketing executives at Madwire & most recently. To begin with, I would 100% recommend Madwire to anyone needing to market through social media. I am not social media savvy by any means & really didn't understand how it works. The support staff was able to pull it all together & give me the tools to understand the parts I needed to understand & was able to seamlessly take over the rest. She has made our social media marketing easy to understand & easy to execute & always had ideas & expertise to guide us in the right direction. I am extremely satisfied with her services, response time, & creativity & recommend her & Madwire to anyone looking to improve their social media marketing, regardless of their abilities.
Cons:
Nothing that I can think of right now.
Madwire Response
5 years ago
We appreciate the shout out Danielle! We strive to provide the tools that every small business needs to succeed with their marketing. It is an honor to work with you and we look forward to seeing your future success. Thanks again Danielle!
No Other Systems Or Agency Compares
Comments: Powerful Tools, Team, & Service. I've partnered my Agency with MadWire after reviewing the "all in one system", pricing, team, and tools, it all far surpasses anything anyone can piece together. All systems plugging in and integrating to one powerful marketing back end allows you to see every bit of data and analytics at the click of the button. You would have to subscribe to, buy, or integrate over 25 tools alone, the ability to track every aspect of call, click, CTA, conversion, call capture, client CRM, demographic, analytics, and pair it with the front end site, design, SEO campaign and more, it works unbelievably. I manage multiple clients with MadWire, they allowed me to start my clients off with a small budget and work them up in a matter of a few months. The client fear and trepidation for spending more marketing dollars was gone when very quickly clients saw qualified leads coming directly to their brand. MadWire helps me build my clients to 5 and 6 figure monthly income earners in record time. Thank you for the awesome service and continuous updates and value you keep bringing to the table! I urge you to review the power you get behind MadWire.
Pros:
Fully Systems, Analytics and Advertising Back End Integration, I see everything happening at every moment.
Cons:
Nothing yet, for their new system is adding in the features I wanted which was Email Marketing on top of the CRM, but I love it.
Great software - Totally aware of our marketing spend and emails campaigns
Comments: This software and company has been great to work with. Our marketing exec, representative has helped our business to grow and he's taught us a lot about marketing in the process. I appreciate a company and exec that takes time to make sure we know what is going on, what is working well, and areas that the company can improve on.
Pros:
We utilize the email marketing software in a big way. We run automations for all of the products that we sell and the Marketing360 software allows easy tracking and great insight to reach our customers even better. I also like that I can see where every dollar is spent. I can see every ad, every keyword, every detail about our demographic that we're targeting... very helpful and transparent.
Cons:
It can be a little glitchy... like the numbers are sometimes off or it will say that it is signing everyone up for every email list in the CRM portion but then automatically unsubscribes them. This hasn't affected anything negatively, but it is a little confusing sometimes.
A Frustrating Journey with Marketing360: Promises Unfulfilled
Comments: I approached Marketing360 with high hopes and optimism, believing they would be the perfect solution to boost my business's online presence and increase customer engagement. Unfortunately, my experience with them has been nothing short of disappointing and frustrating. Four months into our partnership, I am left questioning the value of their services and the effectiveness of their promises.All I ever hear from Marketing360 is the same repetitive mantra: "Marketing takes time." They continuously try to reassure me that results will eventually come, but four months into our partnership - without ONE customer from their efforts, I can't help but feel like they aren't doing anything substantial to justify their claims. It's incredibly disheartening to invest my resources into a service that seems to offer no tangible progress or evidence of their efforts. Their excuses and empty promises of eventual success only serve to further erode my trust in their abilities. I expected a proactive and efficient team that would deliver on their commitments, not one that constantly makes me feel like I'm throwing my money into a void.
Pros:
The website creation was a great start; however, I ended up doing most of the work with it once I figured out the program.
Cons:
Everything other than the website development (the website shell - I did the rest), this has been a complete waste of money. So very disappointed.
Total commitment to customer service
Comments: Marketing 360 has been my web designer and marketing company for the past 4 years, back when they were Chiro360 and only marketed to chiropractors. I wanted a website and I wanted to enter the world of internet marketing and didn't have a clue how to do either one. I found the people I worked with to be not only totally competent, but dedicated and personable. They held this novice's hand through the entire process and not once was I made to feel incompetent. I felt that they had my best interests in mind and that their focus was not just Chiro360's bottom line . They wanted me to succeed and were always available to me for any questions that I might have. They supported me writing my website and helped me learn how to edit it. They have helped me shape my internet presence to become the #1 chiropractor where I practice. I have always appreciated how available they always are to me given that I am someone with a lot of questions. They are clearly customer-centric. I like how the UXI editing suite is user friendly and simple to use. I feel totally supported in my relationship with Marketing 360. I would do it all over again with them in a heartbeat. When a national organization that I am the President of was created, I did not give a single thought to having anyone else design and create the website. That recent process was more intensive than the design of my business website 4 years ago, and again, everyone who worked on the project was knowledgeable, friendly, helpful, and totally supportive of my satisfaction. I have not hesitated to recommend Marketing 360 to others. Those who have used them at my recommendation have had the same supportive and satisfying experience that I have. I can't say enough good things about Marketing 360. When something works, I am happy about it. Marketing 360 has worked for me and continues to do so.
Madwire Response
9 years ago
Stephen what an amazing testimony. We appreciate the support over the past 4 years. You have been along for an unbelievable journey and helped us shape our world class marketing software into what it is today. We truly value you and your business and look forward to many more years of success. Thank you.
All In One Marketing Platform
Pros:
The software is simple to use. Worldclass support team. Social media intergration has really helped me to boost numbers and our brand. The customer login portal is straightfoward and easy to use. The visual presentations are the best, I have worked with other marketing tools and nothing beats or comes close to this.
Cons:
No drawbacks, works perfect for me and my company
Madwire Response
8 months ago
Martin, Thank you for taking the time to share your positive experience with us. We're glad to hear that our software has been simple to use and that our support team has been able to assist you effectively. It's also great to know that our social media integration has helped boost your numbers and brand. We appreciate your feedback and are happy to have you as a satisfied customer.
REVIEWS ON MARKETING 360
Comments:
Currently,am solving numerous issues regarding marketing and advertisement of products efficiently with this app by putting it right in front of visitors and customer at the right time and place.
Currently making available of long lasting product available in Large quantity in my country and around the globe..
Pros:
The best about this app is it's ability to put contents, products to customers, visitors across the globe in a 360 degree manner.. It's usage is easier to adopt, utilize and executive.. The development method of this software bis awesome by putting by generating leads and thereby converting potential visitors into consistent customer
Cons:
The least love for his software is it's call to action efficiency.. It isn't that smart in respect to customers call to action on the app
Not a website company
Comments: Awful! Unbelievably awful!
Pros:
Nothing, I personally worked with each of the individuals assigned to my account to get my website to look and do what I wanted. What they tell you when they are selling you is that your site can be customized to look exactly the way you want it to, as long as you sign up for the premium package. Thank you very much! NO they do NOT. Marketing and Sales and Production are NOT on the same page. What they create for you, what you are sold, how you are communicated with (not at all) and their internal communication is non-existent. Seriously, going with this company has been one of the WORST experiences in my practice life.
Cons:
Being SOLD something they do not provide at the higher price point and being told that they could do it in the next couple of days and then months later it still had not happened, I had already been shuffled through 5 people and still did not have a functional website, it had broken links and was missing pictures where they should have been. And of course, when I fired them for NOT providing the level of service I was sold, they are still hounding me for more!
Madwire Response
6 years ago
Hi, Thank you for the feedback. A member of our management team would love the opportunity to speak with you a little more about your experience. We'd like to understand which team you were working with, so we can look into the specifics on the project and address any issues. Here's our main line: 888-872-3734 Thanks again.