ShipHawk is the best whiteglove and LTL aggregator out there with full API support

Reviewed on 05/12/2018
Joshua H.
Software Engineer
Furniture, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We run an online marketplace and we need to ship products and integrate all the results (pricing, tracking, delivery dates, etc.) into our system so that we can provide updates to our users, track them for our own book keeping, and follow up if things go wrong. UPS and FedEx were easy and reliable, but we also ship large irregular items that require whiteglove handling or crating. Those items require working with much smaller, more specialized shipping partners that lack the technological infrastructure of a UPS and are very difficult to integrate with. We spent many dozens of hours of staff time each week on the phone with shipping companies and individual drivers trying to keep our transit information and ETA estimates updated and tracking down missing shipments. ShipHawk abstracts all of that away and provides an API interface much closer to something like UPS, complete with status updates and all. Definitely a much easier, smoother, more scalable process for us.

Pros: ShipHawk does all the heavy lifting to get updated tracking information, negotiate rates, and work with shipping partners. That frees your own staff up to make your own product better instead of spending all their time on the phone with truck drivers scattered around the country. It also means that you only need to integrate with a single service (ShipHawk) rather than the dozens of specialized regional shippers out there. Better yet, ShipHawk provides a modern RESTful API and hides the fact that many of the smaller shippers still just ask you to email them spreadsheets.

Cons: There are many, many options involved in shipping something complex like a heavy bronze statue. What sort of packing job and materials should be used, what sort of machinery is necessary to load it onto and off of the truck, etc. Many of these are opaque and confusing unless you're familiar with the details and terminology of the shipping business. ShipHawk abstracts away some of these and is very responsive to questions and queries, which takes the sting out of this.

Revolutionize how you ship

Reviewed on 18/09/2018
Michelle P.
Owner
Electrical/Electronic Manufacturing, Self Employed
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Easy to use and simplifies your business

Cons: They are still building out their partnerships, so it doesnt quite get you everywhere for competitive pricing

They make it easy!

Reviewed on 18/03/2016
Marlise S.
Manager
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
Features & Functionality
5 / 5
Customer Support
Value for Money

Comments: We have loved using the Shiphawk dashboard for getting quick quotes and booking our shipments across the US. It's nice to see a comparison of all the freight quotes, so we can make the decision based on our needs and our clients' needs. It's also a great organization tool for our business, seeing everything in one place.

Vendor Response

by ShipHawk on 21/03/2016

Thank you Marlise for the great review! We've enjoyed working with your great company. We look forward to continue working with you.

Outstanding service and the best pricing for brokered shipments around

Reviewed on 23/03/2016
Dylan J.
Owner
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
Features & Functionality
5 / 5
Customer Support
Value for Money

Comments: Shiphawk was an amazing find. They are able to beat our best priced rep quotes every single time. Customer service is quick and always solves and and all concerns. I'll be a customer for a long time.

Vendor Response

by ShipHawk on 23/03/2016

I'll make sure our Customer Success team hears your kind words. We are happy you love the product. Thanks for using ShipHawk!

Great Shipping Software for Busy Retailers

Reviewed on 22/03/2016
Kathleen C.
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
Features & Functionality
5 / 5
Customer Support
Value for Money

Comments: Great software for high volume shippers, especially those who need a wide net of multi state freight carriers Shiphawk puts instant quotes at your fingertips.

Vendor Response

by ShipHawk on 22/03/2016

Thanks for the wonderful feedback, Kathleen. We are thrilled our software has been able to save you time!

Great Company!

Reviewed on 24/03/2016
Carl B.
Head of Post Sale Services
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
Features & Functionality
5 / 5
Customer Support
Value for Money

Comments: ShipHawk's customer service is great and they get the job done right!

Vendor Response

by ShipHawk on 24/03/2016

Thanks for the review Carl. The Customer Success team appreciates your positive feedback!

Always helpful and fast!

Reviewed on 23/03/2016
Tristen G.
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
Features & Functionality
5 / 5
Customer Support
Value for Money

Comments: We would highly recommend!

Vendor Response

by ShipHawk on 23/03/2016

Thanks for the recommendation Tristen!