About WellnessLiving
Online booking, POS, automated marketing & more, WellnessLiving has all the tools you need to attract, convert, & retain more clients.
The switching process was easy, the customer support was great, and all of the features i was looking for in a software were there for a third of the price of Mindbody.
I just hate software in general. I'm not tech savvy, so this whole undertaking made me really nervous.
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Filter reviews (386)
Chris
Migrated from MindBody, not happy with pricing, app, limitations on billing, Ezidebit fees, Support
Comments: Streamlined my business and this software are integrated with my website, Facebook, a customised app, just to say the least.
Pros:
Graphical interface, simplicity with managing a class, group sessions and appointments. Switching from MindBody was so easy as functionality appears to be similar but in almost every service, much better! They make it simple! Sending SMS or txt messages within Australia is included, well free, as it's bundled in my monthly fee. My team have all picked up how to use the new platform without any formal training! The support is responsive and quick, reporting is fantastic and I am finding new reports even now to help me with managing and running my business. There seems to be a higher level of knowledge within the WellNess Living support teams also, rather than just basic call centre people at MindBody that don't seem to know the product and escalate almost every time you call. I initially thought I would save money by switching to Wellness Living, and I certainly have, but I have also tightened up my cash flow thanks to the enhanced functionality, with my staff more empowered to ensure clients are paid up as well as the app allowing for very easy payment of outstanding balances in just a few clicks. Payment plan functionality is new and fantastic, so I can't forget to bill a client say every week to pay off a past debt or lump sum payment over a period of time. The interface for MindBody is old school and the accounts section gave me a headache, often with clients confused with receipts and invoices. Far prefer the new colourful graphical interface and the simplicity!
Cons:
I thought being in Australia would cause concerns with support queries due to my time zone, however, the online knowledge base has been fantastic with short videos to show how to do things and because the support team have been fast, combined with having an easy transition to this new platform, I cant say this has been a real problem. I didn't realise how much I could learn from short video's, and so quickly. The customisable SMS's and emails required a little work to suit my business. I personalised the new client 'Welcome SMS' to include a direct link to a page on my website as well as include a link to an app for the "Gift Receipt" SMS and email, but I guess this would be more setup / configuration concerns that one would go through initially?
WellnessLiving Systems Response
5 years ago
Hey Chris! Thanks for leaving your awesome review. At WellnessLiving, we understand that your success is our success, and that business owners like yourself need your management software to work perfectly for and with your business, no matter where you are in the world. That is why we have put so much energy into creating the right solution with the right features for you, and making sure that everything always works exactly how you need to grow your business in the direction you want. Thanks again for your review and we look forward to helping you streamline your business even more in the coming months!
Kelly
Alternatives Considered:
Not worth it.
Comments: I'd say overall it was good in the beginning until they started making so many changes they couldn't keep up with themselves. I hope for their sake they can get it figured out, because they don't have an awesome reputation amongst studio [sensitive content hidden] right now. And our outboarding process was so painful it left a very bitter feeling around the whole experience. We weren't upset about the company when we first were leaving, we just needed something different, but they made it really hard not to be.
Pros:
We signed up and used WellnessLiving for a couple of years before deciding to move on. It was comprehensive, relatively easy to use and had functions that we needed.
Cons:
Every time they added new features, it was cool, but they never made any of the features awesome. They only worried about adding the new. Meanwhile, we had customer service issues every day because of the glitches in just the normal scheduling system. I didn't care about the upgrades if the basics didn't work. And our outboardinf process was a nightmare. They have outsourced their customer service and it is apparent. that they aren't actually concerned about the customer.
WellnessLiving Systems Response
3 weeks ago
Hey Kelly, We're all about customer feedback and then taking that information to continuously improve in any way we can. We're doing it with our support team, we're doing it with our pricing plans and we're doing it with our software. We get requests from customers all the time, "why don't you add __ feature", or "I'd love it if you could integrate with __ platform", and then we build those features, which we release in our updates every few months. The impact can be amazing because even a simple enhancement to save a few clicks on one page can, over time, save staff hours of admin work, it helps your business and it also helps us be a better platform. We're sorry to hear that your experience wasn't positive when you were closing your account. It is our policy to require a phone call when you request an early account closure prior to the end on a 12-month plan, although I am glad to see that after speaking with our agent you were able to close your account on the timeframe you had in mind and without fee. We're sad to see you go but we hope you can find the right software for your business. Sarah M. (Customer Advocate)
Ashanti
Anything is better than Wellness Living even pen and paper
Comments: I regret signing up for it at all. And feel like an absolute fool for believing their customer service were trying to help, and believing their promises for so long. Almost 5 years i was a loyal customer strung along. I'm so glad I left Wellness Living for Momence. I acknowledge every software is not without its flaws and nothing is perfect. But Wellness Living make an effort to ensure their Australian customers and their clients are screwed over by both Wellness Living and Paychoice. If you're thinking about moving to WL preserve your mental health and don't.
Pros:
They used pretty colours. Their customer service seemed to want to care and help.
Cons:
Its slow and takes for ever to upload. The widgets slow your website down. The problems with Wellness Living and the payment system Paychoice NEVER END. WL customer service try to feign empathy and care, but the reality of it is, they don't and are full of excuses that just don't cut it for such a big business.
WellnessLiving Systems Response
last week
Hello Ashanti, I want to start by saying, we do care. Any software is only as good as the person using it, it's why we're all about customer support. Any time you call or email us with a question or anything you need help with, we'll go the extra mile to ensure you have solutions. If you're having issues with part of the software, all that we ask is that you let us know so that we have an opportunity to address it. Our information was that your issue with Paychoice payment fees was resolved, but we're really sorry to hear that this is not the case. A manager from our team will be getting in touch to see if there's anything we can do to help you with this while your account with us remains open. We weren't made aware of the issues you mentioned with widgets or load times but please know that we can help with that matter as well. Steven H. (Customer Advocate)
Terri
Expensive for what you get
Comments: For the most part it is a good system, allowing client followup, scheduling and payments. Customer service was only fair.
Pros:
Had the features I needed, but ended up paying for extra features I didn't need.
Cons:
EVERY extra feature cost more $. Signed up for the subscription with a lifetime rate that 2 years into it went up, with a second increase 2 years after that. Discontinued them because what I was getting wasn't worth the extra $.
WellnessLiving Systems Response
last month
Hi Terri, Thanks for taking the time to write us a review. Since our inception we've been focused on delivering a superior software experience at an affordable price and with top tier customer support. We have continuously invested in our product and added features that customers have requested, ranging from minor enhancements to features for adding entire new revenue streams to your business. As the price on everything has gone up, we did everything possible to hold off as long as we could, but in 2021 we had to raise our price for the first time in eight years. Last year, we also conducted analysis that showed us that a large number of our customers are using only some features in the software but leaving others completely unused, all the while paying the same price on our subscription (which sounds a lot like your scenario). To provide you with better value, we retired our previous pricing structure and replaced it with an entirely new structure. I'm adding a link to our pricing page below, please know that under the new structure we have plans available at or below your previous monthly rate with most or all of the features you had been using up until this point. Marina A. (Customer Advocate) https://www.wellnessliving.com/pricing/
Mohammad
Alternatives Considered:
WellnessLiving is the product you need to run your physical life.
Comments: A great application to use. It has all the requirement. The cost is a bit higher but overall it is good.
Pros:
The staff is their asset. The support is really great and you feel they are very comfortable when they talk to you and support you.
Cons:
They do not consider complains from the first time unless few people/users raise the flag with the same issue then they would consider that complain and start working on it.
WellnessLiving Systems Response
3 months ago
Hey Mohammad, Thanks for the great review, it's awesome to hear that you like working with our support team. We offer substantial Help Center resources for our customers like the Knowledge Base (1000+ articles) and the Community Forum, but sometimes you'll have a question where you want to get an answer right away and there's no substitute for having a knowledge and savvy agent at the ready when you need it. I'd like to clarify on the part where you mentioned issues with the software. We provide immediate assistance to every customer inquiry, be it a question, an issue or even a complaint on how the software works. The way our process works is simple: you bring it to our support team, and we provide solutions based on your business needs and the use case. More often than not there's a setting in the backend or a way to it set it up differently which is exactly the type of thing our support team likes to help with. Frequently, we also get customer requests to enhance the software by adding or improving on certain features. These range from simple tweaks in the interface to entire new features for adding revenue streams. We build a lot of those enhancements with each of our regular updates and we use an upvote system where we prioritize topics that businesses are requesting the most. Occasionally we also come across instances where a particular feature isn't working as intended, and in those cases our development team fixes it right away - no upvotes required. We stand out from the competition in many ways but WellnessLiving customer support is what truly sets us apart. Thanks again for the great review. Steven H. (Customer Advocate)
Anna
Wellness Living Review
Comments: I cannot express enough how wonderful it is to work with the customer support team at Wellness Living. They go above and beyond to ensure that our business is thriving, and help us take it to the next level!The software is very intuitive and easy to use for us as administrators as well as our community members and clientele.
Pros:
Customer support is unmatched!Our members can sign up for classes with ease.Our schedule is available for all to see.Processing payments is a breeze. Integration from MindBody software was smooth.
Cons:
Some of our offers that should be auto renewed are available as a "one time purchase", but then auto renewed and causes confusion with our members and leads to more work to refund unrequested renewals.
WellnessLiving Systems Response
6 months ago
Hey Anna, Thank you for the amazing review. We appreciate the positive feedback on your great experience with WellnessLiving, from the software usability itself to your time working with our customer support team. We market our product as a true all-in-one solution for just about every part of running your studio, and we're continuing to expand on the capabilities of the software to help better serve customers such as yourself. By making it simple for clients to see your schedule and book classes online, you start to see substantial growth in the number of clients who end up visiting your studio after viewing the site online, with incremental improvements to the number of clients who go on to convert into recurring memberships. You can then improve client retention rates by using our powerful automations and reporting tools, which also allow you to conduct personalized marketing campaigns to segmented client groups which have been found to be 50% more effective than standard, non-segmented equivalents. Please don't hesitate to contact our support team at any time for assistance with any sort of inquiry pertaining to the software, even for general how-to's or recommendations on setup. Thank you for choosing WellnessLiving! Ian N. (Customer Advocate)
Sara
Alternatives Considered:
New User Feedback -
Comments: Great automation, simple and easy booking system with access for all my team. Easy to use a great for client journey especially with the white label app which looks great! Lots of training, detailed onboarding and tech support whenever required. Had a fantastic session with my Business Advisor [SENSITIVE CONTENT] who gave load of tips I could put into action immediately to improve sales and client journey.
Pros:
Team set up data migration from the previous company, fantastic feedback on ease of use of app, so much functionality and automation. Starts to become intuitive after a while. I'm really liked how it can do all of my bookings, reports and create a full client journey. Everything is in 'real time'.
Cons:
So much still to learn, little errors when setting up can set me back but the customer support team have been great and advising and resolving everything! New clients who are not as tech savvy, try to sign up and get confused by clicking Facebook/Google to sign up as it the first thing they see. They forget their password/struggle and give up or phone me because they have miseed the 'Sign Up' call to action at the bottom - would prefer this to be the first prompt.
WellnessLiving Systems Response
6 months ago
Thanks for the great review Sara! We're glad to hear you're having a good time with ease of use on the app and with the software. WellnessLiving not only provides the various tools you need for your day-to-day but importantly it combines them into a an intuitively packaged platform so it's simple to learn, and easy to switch from one feature to another. We've focused much of our tech development into the ease-of-use factor, and we continue to do regular updates to add little tweaks into the interface (in addition to adding new features) so that you can count on an experience that keeps improving over time. We even added a tool in a recent update (based on customers requesting the same option!) so you can omit the Facebook/Google sign up and have the main 'Sign Up' button appear first on the screen. Please don't hesitate to contact our Support team or ask our experts on the Community Forum, we'd be happy to help you enable that in Setup. Thanks for choosing WellnessLiving! Natasha B. (Customer Advocate)
Piotr
WellnessLiving
Comments: In my overall experience with WellnessLiving, I found it to be a comprehensive and powerful solution for managing fitness and wellness businesses. The platform's wide range of features, from scheduling and client management to marketing tools, provided an all-in-one solution. The ability to streamline operations, engage with clients, and grow the business made WellnessLiving a valuable asset. With improved setup and customization options, WellnessLiving could further enhance its usability and appeal to businesses in the industry.
Pros:
One of the standout features I liked most about WellnessLiving was its comprehensive suite of tools for managing fitness and wellness businesses. From scheduling classes and appointments to handling client profiles and online bookings, WellnessLiving provided a robust platform that addressed various business needs. The integrated marketing features, such as email campaigns and customer engagement tools, were particularly valuable for promoting services and fostering client loyalty.
Cons:
One aspect that I found slightly challenging about WellnessLiving was the initial setup and customization process. While the platform offered extensive features, configuring them to fit specific business requirements could be time-consuming and required some technical expertise. Streamlining the setup process or providing more user-friendly customization options could improve the onboarding experience for new users.
Samuel
How to stay fit and healthy!
Pros:
It increases productivityReduce health care costs
Cons:
It's Abit expensive compared to other softwares
WellnessLiving Systems Response
3 weeks ago
Hey Samuel, Thanks so much, we appreciate it. We're the perfect solution for businesses in the fitness and wellness space. Super simple for anyone to set up an app and booking system for their clients. Just a few clicks and now your clients are booking on the go, they're tracking their progress, and you're helping them with their health and wellbeing even when they're not physically at the studio. The key is having a platform that is really easy for your clients to use, and that's where WellnessLiving comes in. I want you to know that we recently updated all of our pricing plans, so we currently have a few options available at even lower prices depending on the specific features you need. Please don't hesitate to contact our support team if you have any questions, we'd be happy to help you find the right plan for your business. Thank you for choosing WellnessLiving! Aiden P. (Customer Advocate)
Edwin
Great managment tool, good company for partnershio
Comments: This is a complicated issue, dealing with fitness studios where we have many instructors and unique needs. Wellness living has always been willing to talk, meet us where we are, and make sure we are getting the support we need.
Pros:
It has all the features of leading providers, but it is priced more competitively. Also, I feel that you get a real partner in Wellness Living. They want to meet the customers need. Also, Ade from customer service is a great rep who helped us through a rough patch in the business. Lots of very good people at this company who really care.
Cons:
Sometimes you get duplicate customer data, and the automatic billing can be confusing
WellnessLiving Systems Response
18 hours ago
Hey Edwin, Thank you so much for the great review! Partnership is our favorite word, because we only succeed if we help your business grow too. In fact, our whole platform is geared toward helping business owners develop long-term strength through our integrated client management tools, recurring payments and powerful reporting. We are really glad to hear that you enjoyed working our customer service department. Caring team members like Adé have helped make the WellnessLiving experience uniquely supportive and dependable in the software space, and we're lucky to have him with us! We'll let him know about your review. We are always here for you when you need us, so let us know anytime you have a question or need help with the software. Thank you for choosing WellnessLiving! Ian N. (Customer Advocate)
Jennifer
AMAZING Support Staff
Comments: I wanted to reach out and hope this is the best way to sing the praises of [SENSITIVE CONTENT HIDDEN]. This is an employee that has truly gone above and beyond to help me and my fitness studio these past 2 weeks. I had to go in for a deviated septum surgery on May 21st. As I was waiting in the preop room, I began getting a number of email notifications on my cell that clients were having trouble signing up for classes for our reopening on June 1st. The issue had to do with their accounts being placed on hold due to Covid closures. I did not have access to my computer and knew I'd be down for a day or two with pain meds, etc so I sent out an email request for help to the WL support email address. I am beyond happy I received a reply from [SENSITIVE CONTENT HIDDEN] not just for her help in fixing this issue...but because of what follows. My surgery itself was fine but the recovery was far from routine. I am much better now but had breathing issues, medication allergies and a number of other unforeseen issues that literally rendered me unable to run my business. As I do not have a manager or other staffers, my daughter [SENSITIVE CONTENT HIDDEN] who is 19 had to suddenly try to navigate client emails and a software site she had no knowledge of. She of course was overwhelmed and I directed her at one point to respond to [SENSITIVE CONTENT HIDDEN] reply asking her for help as I was down for the count. I have gone back and reread all of the correspondence between [SENSITIVE CONTENT HIDDEN] and let me say that I am nothing short of grateful for the
Pros:
Easy to navigate and clients found the transition EASY!
Cons:
None. I can not say anything bad about this .
WellnessLiving Systems Response
3 years ago
Hey Jennifer, Thanks for leaving such an amazing review! First and foremost, we're happy to hear your surgery went well. Life can be challenging, but it's important to have supportive people by your side. Our customers are our top priority, and when you needed us the most, we stepped up, so you were able to reopen your studio as planned! As you grow your business through this difficult time, we'll be there for you! It's moments like these, you can definitely see how much we're committed to small business owners like you. Again, we're glad to hear you're healthy, and remember, we're there for you! Thank you for choosing WellnessLiving! - David R. (WellnessLiving Customer Advocate)
Ryan
Well intended, but a disaster overall!
Comments: Terrible. Look, I'm a positive person, and I don't say a bad thing about anyone. But I need to do my part to keep others from making the mistake we did by going with Wellness Living. If they ever find a way to fix their issues and improve there terrible customer support, then this would be an outstanding product. For clarity sake, their customer support team is full of really nice people who want to help. The problem is that if you talk to three different people about the same issue, you'll get three different solutions and maybe one of them actually works. The software is too complicated for their own people to learn.
Pros:
The two things we liked most about Wellness Living, was that they were a reasonably priced alternative to the over-priced Mindbody, and that the software was presented to be very powerful with lots of features that would enrich the user experience for our members.
Cons:
Just about everything, because almost nothing works correctly. Trust me when I tell you that you will pull your hair out using this software. From having to wait 5 or 10 minutes for a simple report to finish running (not exaggerating), to not being able to rely on the information in the report because it's clearly inaccurate. I honestly don't want to take the time to write about the dozens and dozens of unresolved issues we have been dealing with, but this software is a disaster! The best analogy I can think of is this. Imagine buying a new car that is supposed to have all the bells and whistles and new technology, but nothing works as intended. You go to start the car and instead the trunk opens. So you call to complain and they tell you that your "new feature request" will be noted, and when enough other people make the same request they will address it at that time. Hello! This is not a "feature request", this is a "fix your broken software request" so it works like any reasonable person would expect it to. It's unreal. I would never use WL again, and we are actively looking for an alternative.
WellnessLiving Systems Response
2 years ago
Hey Ryan, Thank you for taking the time to submit a review. Be it positive or negative, we appreciate any feedback that helps us improve as a company. From Day One we've worked to provide WellnessLiving users with the same 5-star experience we would want ourselves as software users running a business. From our own experience we know how immensely dissatisfied businesses have been with our competitors like MindBody where it's clear that management isn't listening to users, which is why we're doing the opposite. We're always listening to our users so we can find out what we're doing right, what we're doing wrong, and how we can continue to improve our platform. We're very sorry to hear that this has been your experience and we want to know more about what happened so we can fix these issues right away. A manager from our Support Team will be reaching out to you to help make this right. Sarah M. (Customer Advocate)
Lucie
So Glad I Made the Switch
Comments: Two Thumbs UP!
Pros:
I made the switch to Wellness Living from the big empire that had a monopoly on fitness booking about a year and a half ago. It was a seamless transition and I have been so pleased with how responsive and flexible this system. Unlike my previous provider, Wellness Living values and supports small businesses like mine!
Cons:
Honestly, any issues or requests I have, I submit and they upgrade the system.
WellnessLiving Systems Response
3 years ago
Hey Lucie, Awesome review! We really appreciate it! When customers leave a review, we use this valuable feedback to improve and get better as a company. We also love hearing you made the switch from Mindbody and your transition to our software went smoothly. At WellnessLiving, we are all about giving small businesses the tools they need at an affordable price and the other guys lose sight of that sometimes. There are so many features that set us apart from the competition from our automated marketing suite to target the right clients, virtual options to get you online, and advanced reporting to give you more insight about your business. We also truly care about every single one of our customers, so if you ever need us just reach out and we'll be there. Again, thank you for the review, and remember, we value your small business and will continue to go above and beyond to help you thrive. Thank you for choosing WellnessLiving! - Natasha B. (WellnessLiving Customer Advocate)
Lindsey
Alternatives Considered:
Very Intuitive & Easy to Use (and GREAT Customer Support)
Comments: Its been great. They made a project that seemed so large so very achievable. I can rest easy knowing that I am in good hands.
Pros:
Wellness Living is so very intuitive and easy to use. And its functionality is seemingly limitless. I am not very tech savvy, and this undertaking made me very nervous. But....their tech support is the absolute best. I call them more than I'd like to admit, but they always walk me through the solution quickly and professionally. And if they can explain tech stuff to me, then they can explain it to anyone. I love it so much more than MindBody.
Cons:
I just hate software in general. I'm not tech savvy, so this whole undertaking made me really nervous. But WL made it really easy, and every time I call, they walk me through my issue very quickly. Which is important to me because software programs make me cry! lol.
WellnessLiving Systems Response
2 years ago
Hey Lindsey, Thank you for the awesome review! We're happy to hear you've had such a smooth transition to WellnessLiving from Mindbody. You can trust that our dedicated Onboarding Specialists and Customer Success Specialists are there for you every step of the way, from helping you transfer all your data, to training you on the software, to helping you optimize your day-to-day. At the end of the day, we do everything we can so that you get the most out of the platform. Again, thanks for the review, and we look forward to growing your business together! Thank you for choosing WellnessLiving! Gregory G. (Customer Advocate)
Bonnie
Alternatives Considered:
Great platform
Comments: I would highly recommend it for small business owners. It makes your admin simple and accessible from any device.
Pros:
I switched from MindBody after a year of frustration. WL was easy to navigate. The onboarding was seamless and I had zero interruptions in our day to day functionality. As an owner, I need a simple approach to managing my business and a quality member experience. WL delivered both!
Cons:
I had a few issues with the Elevate app on my iPhone. it was slow to load and filter my views.
WellnessLiving Systems Response
3 years ago
Hi Bonnie, We are thrilled that your migration to WellnessLiving went well! Customers like you trust us for a smooth and easy transition, so it's great to hear that you didn't have any interruptions in your business' daily operations. Since we have so many customers coming from MindBody we have mastered the data migration process. We value our customer's feedback, and this is why we have taken it upon ourselves to transfer over almost all the data you want from MindBody, and all the data you need including your clients credit cards so you business does not skip a beat! Again, we're happy you're enjoying the software, and we're excited you would highly recommend to other small business owners! Thank you for choosing WellnessLiving! Jenny C. (WellnessLiving Customer Advocate)
Chi
I can confidently say that you won't be disappointed.
Comments:
My team and I have been using Wellness Living for over a year now. The first 7 months were a total disaster because the person who helped us set everything up wasn't very knowledgeable and ended up causing several errors that lasted months after we started working with this software.
We were ready to give up on this company until we talked to a great customer service representative. This person was ALWAYS attentive and happy to help us with whatever we needed.
We explained the entire situation and since then, they have been a great help at resolving any issues we encountered. Our daily experiences with the software have improved tremendously and 90% of the issues we had are now gone. As for the remaining 10%, the Wellness Living team is working non-stop to find a solution for us.
We are very happy and thankful for the 180° change we've experienced with them, and the excellent customer service [SENSITIVE CONTENT HIDDEN] has given us. If you are fed up with an antiquated and cumbersome POS management software, give Wellness Living a try and I can confidently say that you won't be disappointed. This company is willing to put the time in to improve their software and listen to the needs of their customers to build a better platform for businesses to flourish.
Pros:
The ability to see the schedule on staff view.
Cons:
The app could be improved but they are working on it!
WellnessLiving Systems Response
2 years ago
Hey Chi, Thanks so much for leaving your review. We're sorry to hear of the initial difficulties with your transition and we definitely fell short of our goals for your migration, but it's great that the right customer support rep. was able to really turn things around for you. Changing softwares is a huge undertaking for a business which is why we put such a strong emphasis on diligent support every step of the way. If you're not happy, we're not happy and you can always count on our team members to do their very best to help with your inquiries and ensure that your business' needs are met. We are so happy to hear that you're now enjoying the benefits of our next-gen business management software to save time and make your life easier! Even still, we're constantly working on adding new features and improvements for you to use, so please don't hesitate to send us more feedback on what you feel can be done better! Thanks again for the kind words. Brian S. (Customer Advocate)
Andrew
Wellness Living is a user-friendly platform for both clients and owners/staff.
Comments:
Wellness Living has also stayed true to their promises. When I first spoke to them, they didn't have some of the things I was looking for in a software. The next time I spoke with them(6 months later), they had those things and more. It is because they actually listen to their clients' feedback. At the end of the day, we are the ones relying on the software to work, and be simple enough for us, our staff, and clients to use without any issues. It's like I was living in the street lost and wandering alone, to finding a home and a family to give me support and care. It's an extreme analogy, but in my case, it is true.
I must say that I, Andrew Gordon, are speaking the words of my review-and relieved to have a place to share them. What I went trough with my old software provider was a nightmare. They left me hung out to dry, and it's a shame that I'm finding so many other stories of discontent. The truth I speak about my experience with Mindbody are documented with emails, chat transcripts and screenshots. I found Wellness Living after they had reached out to me in the past. They stepped up their game and keep getting better. So, as a consumer of software on a software review site, I feel a responsibility to honestly share what was bad about one provider and great about another. Once again, my words, my review.
Andrew Gordon
Owner
Yoga Moves You, Inc.
Pros:
1. I love the reviews that show up as customer verified. It gives us the ability to show REAL REVIEWS from REAL CLIENTS. Sometimes, for one reason or another, there is a fake review on one of the major sites. It can be a situation that has no resolution, other than moving on. However, the review stays up, even if you protest an make it clear that person never came to your studio. Promoting the Wellness Living Reviews, which are FREE as a resource, give credibility and reassurance that the person leaving the review actually CAME to the studio! 2. I don't even use MailChimp anymore, even though Wellness Living is easy to migrate your Constant Contact and/or MailChimp into. I just love the ability to use WellnessLiving, straight from the platform, click on my clients and send out the email. On top of that, you can track the statistics of the email campaign if you wish. Again, NO ADDITIONAL COST!!! 3. While using the WellnessLiving software, I have enjoyed the ease of making changes to our business pages, such as changing our logo, website, and branding. The inner workings that we have to use as owners are easy to navigate. There are no screen that look like an error screen from one of the old IBM computers(think Load, "*", 8,1)-yes I am that old-and so are the feel and functionality of those screens in Mindbody! 4. The widget for the staff is awesome. We can update pics, bios, etc. on the fly and it seamlessly integrates with our websites-and looks great.
WellnessLiving Systems Response
6 years ago
Hey Andrew! Thanks so much for taking the time to leave your review and for so passionately championing our software! We love our customers as much as (maybe even more than) you love us, so we¿re obsessed with making WellnessLiving the perfect software for you. That¿s why we¿ve so carefully curated the system¿s features and functions to ensure that any unpleasant experiences with other providers are never repeated when you work with WellnessLiving. Instead, we try to help our customers have the best time possible when using our software. We¿re so happy to hear that you have had such wonderful experiences since joining us and look forward to providing you with more, Welcome home!
Jessica
If you're a music school owner, trust me I get how important this decision is.
Pros:
We have three locations, over 90 teachers and staff, and over 1,500 students. Choosing my management software has been extremely important to me , and I'm certain I have thoroughly researched every option . We started with Jackrabbit Since the switch , and it was...okay! It met our needs to some degree, but not all. Once we switched to Wellness Living in September of 2016, so much changed for the better. Our systems are now built on processes that take half the time because of all the automated features in Wellness Living WellnessLiving . My team has so much extra time on their hands now! It takes care of things that we always had to do on our own like notifying instructors of additions, deletions, and changes to their schedule, sending confirmation and reminder emails and texts to students, and booking new students or current students into additional programs. The schedule has always been one of the most important features to us. We have it up all day, and rely on it heavily. Wellness Living has, by far, the most interactive and convenient schedule we have ever used. We can do ANYTHING from the schedule, like create new lessons or classes, cancel lessons or classes, move lessons to another teacher (SO awesome for substitute situations), email, text, or cancel any student on the schedule, and a lot more. Other software programs we have used in the past force us to go to a different screen to do many of those things.
WellnessLiving Systems Response
6 years ago
Hi Jessica! Thanks for your review and kind words. We know that the success of music schools like yours hinges on your ability to effectively organize, which is why we¿ve developed such a powerful scheduling tool. We couldn¿t be happier to hear that you and your staff have had such a great time using WellnessLiving and we¿re proud to be a part of your everyday!
Jonalyn
Long time user, I love WL!!
Comments: I recommend this software to anyone starting a fitness business. They take into consideration that we are in the business of health and wellness and have kept the software simple to use yet it has the ability to do as much as you need it to.
Pros:
I did not look forward to converting from a different software company, but the transition was so simple. I had excellent support from the WL team and ALL my data imported successfully. I've been with WL for 7 years and would never consider switching again. The software is easy to use and so customizable. Perfect for a small or large staff. I can easily access reports and creating new packages is a breeze. What sold me initially is the one stop shop- software, email campaigns, reviews, and an app all for one price!!
Cons:
The company has grown fast and they do their best but they could use a bigger customer service dept. I always get an answer, just not always right away.
WellnessLiving Systems Response
8 months ago
Hey Jonalyn, Thank you so much for sharing your amazing words! We've been blessed to maintain long-term working relationships with so many amazing customers like you! It's 100% true, no right-minded business owner looks forward to the trouble of moving to another software platform and perhaps our biggest skill has been in taking the pain out of software migration. Although outwardly there's quite a contrast between the yoga and software industries, success for any business largely comes down to being able to take care of your customers and in providing good value and we've been enormously fortunate to grow with the continuous support of an amazing community in the yoga and wellness space. For us, the only way forward is to reciprocate that amazing level of support to studios like yours in every way that we can to help you succeed and grow to your fullest potential. Thank you for choosing WellnessLiving. Alli Y. (Customer Advocate)
Kris
Glad I made the switch!
Comments: Me experience has been great with WellnessLiving so far! They were extremely helpful from the minute I started my system set up. They held my hand every step of the way with an specific person to contact throughout my entire on-boarding process (which they allowed at least a month for) and have been great about following up to make sure things are still going smoothly. My clients LOVE the app and say it's so much easier to use than our last software.
Pros:
This software offers so many integrations in one place! I have use POS and scheduling software on BOTH ends of the spectrum- from MindBody to ScheduleBliss and feel that WellnessLiving is the best of all worlds! On the customer side of the software, it looks great, is super easy to use, and allows individual management of client interface. On the business side of the software, it is fully integrated, allows changes to be made quickly and with ease, I can see all studio schedules (private sessions, classes, massage bookings, etc) and am able to track sales, new leads, and many other marketing integrations. When I do get myself into trouble (It is often because I am trying to make the software more difficult that it actually is) customer service is always there and always helpful within 24 hours, often less, and often follows up even after the problem is resolved.
Cons:
This software is larger that what I was used to using and I sometimes get lost in all of the integrations. It is a MASSIVE program (which is great!) similar to MindBody, and I am still not using all of the amazing bells and whistles.
WellnessLiving Systems Response
2 years ago
Hey Kris, Thank you for the rave review! We're glad you're really liking our platform, that was basically our end goal: to make software people love using! There certainly are a lot of features included, because WellnessLiving is focused on integrating all your different business-management tools in one place. From scheduling, to point of sale, to client management, to notifications and marketing, the list goes on. Why have eight different logins when you can have all your software tools integrated in one simple platform? And perhaps most important, we got your back when it comes to support. Anytime you need it, just give us a shout: there's always a software expert on standby ready to help with your questions. Even with best software out there, having the right support can make all the difference. We're glad to have you on board Kris, thanks again for sharing your awesome experience with WellnessLiving! Tony M. (Customer Advocate)
Heather
Excellent Customer Service that is Always Available to Assist us
Pros:
The software is easy to use and pretty user friendly for staff and clients. Since the staff app came out a few months ago our staff is much happier with the ease of checking and maintaining their schedules. There have been a few hiccups (see below), but each time I am able to reach Ry with Customer Service who goes above and beyond to resolve the issue. If he is unable to come up with a resolution, due to a software/engineering issue rather than his ability, he escalates it to the engineering team to resolve the issue or provide more explanation. I appreciate the fact that he also keeps me updated on a regular basis as to the ETA and progress on the resolution.
Cons:
Although the software is easy to use, I wish the reports had more filter options especially in regards to financial detail reports and memberships. We have had some hiccups with our clients that have ongoing appointments. Some of the clients that have had the same ongoing appointment for a couple of years have had their ongoing appointment renewal skipped on a random week. It usually happens with several clients at the same time and we have clients that arrive for an appointment that is not on the books and that another client was booked into. (some ongoing clients cancel every so often so at first glance we assume that is the reason they are not on the schedule). When this first happened three months ago I was given a general email response and verbal response by two different customer service agents that we have to manually make those appointments; and it is nearly impossible to anticipate one ongoing appointment missing with almost 170 ongoing appointments each week. I spent many hours double checking our schedule weeks in advance to try and prevent another issue. The second time the ongoing appointment error happened I dealt directly with Ry who took a look at it and could see there was an issue. He tried to come up with a resolution, but ultimately this was a software glitch and he submitted it to engineering. Despite some issues here and there, the customer support team has been helpful in trying to fix issues and submit feature requests for engineering to develop.
WellnessLiving Systems Response
5 years ago
Hey Heather! Thanks so much for leaving your review and helping to make WellnessLiving even better. We would never have been able to build our software without comments and suggestions from customers like you, so keep them coming and we will keep doing everything in our power to provide you with the best solution for your business. Be sure to let us know all your thoughts on the Elevate Staff App, too!
Verified Reviewer
Wellness Living - takes my needs seriously on an ongoing basis, and delivers to those needs.
Comments: Our Business Management is simplified!
Pros:
Coming from MindBody, I was concerned about migrating my data (not to mention having to learn new software). The migration team was very thorough, but after completing the process I found they missed something that I considered important. At great expense to their time, the migration team went back without question and imported the necessary information. I am very impressed with the support - they've got great people on those teams - and development. Support is always beyond prompt about getting back to me if they are not instantly available. I have also submitted a lot of feature requests, almost all of which have been received with acceptance and intent to implement. I never felt I had access to programmers, or that my opinion was valued on development items for any software I've used. This remarkable level of openness, shows a desire to truly understand what I, customer and end-user need and want for my team, and my customers. Beyond that, there is a transparency that allows me to see what priority and sequence my ideas are in for implementation. Mind blown. There is a level of responsibility akin to ownership among everyone that I talk to at Wellness Living. I never feel like a number, or that my concern is small - and this is important , because I know they don’t have a lot of music schools! You simply cannot expect or do better than that as a company.
Cons:
While there are some things I dislike, I voice those, and usually get the issue dealt with or put on a list for future upgrades. I think the WL team is on the right track.
WellnessLiving Systems Response
6 years ago
Thank you for taking the time to leave such a kind review. We couldn¿t be happier to hear that you¿ve had such great experiences with our support team, because we know that WellnessLiving could never be what it is today without businesses like yours and business owners like you. Your success is as important to us as it is to you. We¿ll do our best to stay on the right track for you!
Chris
Wellness Living: A good idea, with poor execution
Comments:
Implementation required numerous "workaround" to get the system functioning for our business model. I never like workaround because they require extra attention to maintain and they often fail, which several have since implementation. To ensure readers that I am not simply a disgruntled, malcontent.
In the almost 2 years that we have been using this tool, I have personally submitted 16 engineering level changes to WellnessLiving. This means that the issues I have had with the tool were serious enough to warrant software engineer level attention AND planned changes to the softwares operational or process flows. I was told this tool has been in development for 10 years but it truly feels as if I was beta testing and sub par product. The way their email system works is arcane WYSIWIG editor with VERY limited image and file management. A BIG ISSUE IS: The products in the store can NOT be placed in the same cart as our services so we are forced to run multiple transaction with a client credit card if they want to book a workshop and buy something from our store. I have had the second transaction be rejected because the bank card assumed it to be an error. Why would they do that? WellnessLiving charges a small fee for every transaction so, in my considered opinion, these additional transactions add a lot to their profit margins but are a significant inconvenience for my clients. There are many other solutions out there, make sure you check them out too.
Pros:
We were looking for an all in one solutions to manage our business model which includes a training center, wellness clinic, space rental, a store and memberships. WellnessLiving seemed to fit the bill and they seemed to have the xperience to pull it off.
Cons:
Coming from a database development and management background, I was stunned at how poorly organized the process flow was within the tool. From client registration to product sales, the logic to get from point Å to point B is very cumbersome for admin and client alike.
WellnessLiving Systems Response
3 years ago
Hi Chris, Thank you for your feedback. I'm sorry to hear that our software wasn't fit for the unique requirements of your business model. We always appreciate hearing about the new features each business owner would like to see in the software to make it work more in sync with their own processes and we wish we could implement them all! We use our Community Forum to track these requests and it also gives our other business owners an opportunity to vote for their favorite features - this way we can make sure to prioritize the most highly requested features. Feel free to add any additional feature requests you may have straight to our forum and we very much look forward to continuing to build the software with your help, as we have done with our customers for years. - Jenny P. (WellnessLiving Customer Advocate)
Virginia
WL Yoga Studio - Great Software
Pros:
I have been using WellnessLiving for two years, since the opening of my yoga studio. I had used other software at different studios for many years prior, and WL is far and away superior to the others. From an admin standpoint, it is easy to use and very intuitive. The interface is user-friendly. They’ve thought of everything from client retention and promotions. It really does save so much time. Our students love the app. It is a rare circumstance that people have any trouble doing their own admin like purchasing passes, enrolling in workshops, booking for classes… Again, it saves so much time on my part. I don’t even have a desk at the studio - everything in the system is done on my phone or iPad with a few clicks. Also, in the rare times I do need support, all I do is email, and I get a quick and thorough response. The on-boarding process was seamless and the WL team has such a great, well-organised process to get a new business up and running. I would recommend this software 10x over to any yoga studio owner. Thank you, WL! Here’s to many more years to come. Virginia Movement Vitality Yoga & Mobility Brisbane, Australia
Cons:
Not sure if this exists yet but a branded app for Android would be helpful. iPhone app is fine but the Android users have to use a non branded app which gets confusing.
WellnessLiving Systems Response
2 years ago
Hey Virginia, Thank you for taking the time to share your incredible WellnessLiving experience! We appreciate all feedback and amazing business owners like yourself play a big part in helping us improve as a company. WellnessLiving was founded as a solution for studios seeking an all-in-one software solution at a fraction of the cost as compared to other software companies, and many of our customers are small businesses. Because of that we're always aiming to include as many features as possible while keeping the software intuitive and easy to use. Nowadays everyone is always carrying their phone with them, and we designed the app to be as simple to use as possible so your clients can access your business on the go at practically any time. Just wanted to let you know we that we have the custom branded app for Android on the Google Play Store and we'll have your account manager reach out to you to discuss that and make sure you get the possible rate :) Jack T. (Customer Advocate)
Michael
The best gym software on the market. Support, functionality, and price to value are unrivaled.
Pros:
Systems: The ease of use, the customer/user experience, backend functionality, reporting functions, baked-in reports, WellnessLiving is exhaustive yet incredibly concise and simple to navigate. People: However, writing code and designing a slick user interface, is only one part of the equation. What really matters, are the people behind the software. From our first consultation call to the ongoing support, even well beyond our onboarding, the WL team has proven to be a valuable ally. Their staff's attention to detail, prompt follow through or follow up, allows us to focus on driving the business, instead of messing with software configuration. All in one methodology: We wanted a system that does not need (expensive) third-party software to be truly functional. In that regard, WL is unrivaled in that they allow us to run our CrossFit facility AND our Indoor Cycling Arena, both with asset booking, so we never oversell a class. Price point: We compared all major, and some smaller providers, and when we added it all up, no other system could offer us what WL offers, while maintaining a competitive price point. In summary: You have to find the best possible solution for your business. WL may very well be your ticket to have a back-office and front of the house ally, who allows you to manage your business. For us, after 10 years in business, we found the perfect solution!
Cons:
None. There are some weaknesses, which we brought to WL's attention, and our suggestions have been taken into a development log. We have access to the log and can observe the progress toward a solution. It's rather slick.
WellnessLiving Systems Response
5 years ago
Hi Michael! Thanks so much for leaving your awesome review. At WellnessLiving, we know that customers like you need to be able to find everything you need in one place, whether you are booking assets, making a sale, reviewing reports, or anything else. That is why we work so hard to fulfill your every desire. We are so happy to hear that you have finally found a home with us and are proud to be your ally in business!
