Accelevents Reviews

Great Interactive online event platform

Comments: Overall we had a great event and got a lot of positive feedback from the participants.

Pros:

1. The customer service was great: any time we had a question, a problem, or a bug, we got a quick response from the team and an immediate solution. Guys, you rock! Thanks a lot. 2. The pricing is pretty well calculated - the per participant per day payment makes it much easier for us to calculate our cost per participant and makes smaller online events possible and affordable.

Cons:

1. The constant updates that are happening in the backstage - some features were coming and going and after some updates the platform was not functioning well. Which was frustrating, but the supportive team was always there to help out. 2. The platform does not have a mobile or PC app.

Worked Great for our Virtual Conference

Comments: Really good SaaS product. Professional and clean looking. Modern interface. Great customer service.

Pros:

Very simple to set up and customize. Able to upload logos, change colors, add speaker bios very easily with an intuitive interface. Customer service was fantastic.[sensitive content hidden] went above and beyond to walk us through all of our issues and help us test everything out.

Cons:

There were a few limitations in full customization particularly around Sessions and how to move people from one room to another. Some of our team had issues navigating the software, but that was rare.

Less than intuitive interface and documentation

Comments: Awful.

Pros:

I liked the idea of being able to have a live exhibit area.

Cons:

Administrators still had to be designated as speakers to have functionality in that session. Weird to have to register speakers as attendees to be able to see other sessions. We offered to pay money to have an Accelevents person facilitate the event or train us beyond their not-so-helpful documentation and training events. They refused, saying we were too small without even quoting us a price. Live chat support sends you back to the documentation. We finally gave up a week before the event and went elsewhere because we couldn't guarantee we could provide a good experience for attendees.

Accelevents Saved our Auction!

Comments: Accelevents really did save our spring auction. When COVID hit and we had to cancel our live event, we knew our fundraising efforts were going to take a big hit. Then we found Accelevents and the staff helped us get our event online quickly and easily. Our virtual auction was a big success! Now we are using Accelevents again for our holiday auction. We are very happy with the platform and the fantastic customer support!

Pros:

Very easy to use, fast and easy to learn, wonderful customer service, very knowledgeable staff that answered all my questions quickly, and a great price.

Cons:

Would love a bit more customization options for how the website looks and feels. It would be nice to be able to add a short paragraph of verbiage at the top of the auction and fund a need pages. In addition, we would like to be able to reorder the "tabs" so the About tab was first, then the bid on auction items tab, and then the fund a need tab. In other words, we wanted to be able to say a little bit about our organization on the first page that people see rather than having the auction items be the first thing they see.

GREAT option for a first time virtual event

Comments: As a first timer running a totally virtual event, Accelevents was perfect and very affordable for what we needed to do. I loved that you can use either pre-recorded or live videos, and the integrations are very helpful. I would absolutely use this for future events, even if we have a hybrid (in-person and virtual) event in the future.

Pros:

The amount of features was perfect for what we needed and the support was extremely responsive and helpful! Our attendees (mostly seniors) had very few issues navigating (with some help from us), and the issues they had were mostly user error with just a couple kinks from the platform itself.

Cons:

It seems like the platform is still working out some kinks, as if it is newish. There are a few features I wish worked differently, and there were a few features that I were surprised I couldn't enable, like not allowing one email address to register more than once.

Happy User

Comments: In my research to find the right tool, this was the best looking and best priced option. After use, I am still very happy! Seems like a little more development could happen to add features, but honestly I'll be using this product again next year for our auction event either way!

Pros:

I loved the clean look of the site. Also, the response time for the chat feature & fixing issues was very very good. The ability to load multiple pictures & have a designated sponsor section.

Cons:

Reporting features could use some beefing up. Plus a few more glitches than I'd prefer, but those were always fixed quickly - just frustrating in the moment.

Customer Service

Comments: So far so good. I appreciate the ease of use and the onboarding as well as the customer service

Pros:

The customer service at Accelevents is superb. I have work with many systems/platforms and by far this is the best customer service and response time I have ever experienced.

Cons:

4-day event limitation. Some of our events span more than 4 days.

Accelevents Rocks!

Comments: Excellent overall - Great to work with!

Pros:

Easy to use, robust, amazing support, powerful hardware implications for onsite badge printing, friendly team of professionals.

Cons:

I truly say enough good about the Accelevents product, other than I wish I would have found them sooner.

Great software

Pros:

We have used Accelevents for bookings and it works well.

Cons:

Nothing negative to say. Would recommend!

Great Customer Service

Comments: [sensitive content hidden] was awesome! A huge help in building out my event when I ran into a problem.

Pros:

The customer service IM chat is a life saver. Helped save me so much time when I ran into an issue.

Cons:

Cross functionality with other platforms

Everything I needed

Comments: Using accelevents saves me time by giving me all the information from my attendees where, how and when I need it. It also allows me to engage and communicate with them via the white label app before, during and post event, on demand. The obstacles I do run into, their team is able to guide me by listening to what I want, and knowing their product well enough to tell me how to get there.

Pros:

Top three would be 1) the service - from initial contact, first-time user, and follow-up - I felt completely confident in the Accelevents team. Timely, helpful, sincere responses. 2) user-friendly, and getting friendlier - don't need a ton of learning or training to get started quickly and execute successfully. 3) Customizable and lots of options - can bend it to my specific needs and their team is very good at helping you be creative. Made me think outside the box of how I thought of the way I was doing things.

Cons:

Nothing I felt like, 'oh no, what is this?! ' The few thoughts and suggestions I had have workarounds, have been implemented or are on the road map.

Another successful online auction with Accelevents!

Pros:

I have used the Accelevent platform to host online auctions for the past three years. We just wrapped up our 3rd online auction and the process couldn't be easier. I love how we can cut and paste auction items and descriptions from previous online auctions. This makes the set up of the new auction so smooth. All of the choices and features of settling the credit card payments are robust and straightforward. The bidder interface is intuitive and easy. We couldn't be happier. It is complex enough to solicit auction items, to set a bid price and to write the descriptions. To have the Accelvent platform so efficient to use with all of the necessary bells and whistles makes the overall experience from set up, to live auction to settlement is seamless and awesome! I love that Accelevents is constantly enhancing the site to accommodate all types of events. I love the new feature of accepting online donations. Also, the customer service is excellent. Someone is always available when I have a question! Thanks Accelevents for another successful event!

Cons:

The only drawback is that I could not copy the photos from prior auctions.

Easy to use platform at an affordable price.

Comments: Besides the ease of use for the auction holder and bidders, there are a couple of additional benefits that you may not receive from another auction site. One of them being the CSR addresses any question or concern immediately. No matter what time or what day, any question you have will be instantly addressed. The other benefit is the cost. You will have an amazing auction site with a very affordable price tag. There are no hidden fees. You will know exactly what you will be paying to use the site.

Pros:

The site is extremely user friendly without the need to be a technical genius. It is very clear how to set up your main page and then to add items, including names, photos, and descriptions as well as bidding information. The auction is also extremely user friendly for your bidders. People can simply bid from their phone or computer following an easy few step process. Bidders are also alerted immediately if they are outbid adding a competitive edge to the bidding. Because the auction is online, there is no limit on who it reaches. The site can be shared outside of your targeted group.

Cons:

This was our second time using AccelEvents for our online auction. After our first auction, we made suggestions for areas that could be improved and all of those changes were implemented.

Fantastic!

Comments: This was the first time I had ever set up mobile bidding and I was anxious! Accelevents was everything I could have hoped for. It was easy for staff to use, easy for our bidders, the website created for us looked great, customer service was fast and friendly (and patient - lol), and it was inexpensive. Seriously - very impressive.

Pros:

One phrase comes to mind - ease of use. My silent auction was easy to set up, easy to customize, and it was easy for our users to navigate/bid. Seriously - they thought of everything!

Cons:

The only difficulty I had was in customizing emails to be sent directly from Accelevents. It was uncharacteristically complicated and difficult compared to everything else within Accelevents. I eventually gave up and sent emails through another platform. I would consider this a tiny problem in an otherwise fantastic platform.

Excellent Resource for you Fundraiser

Comments: Accelevent's has allowed our foundation to provide a hands-on experience to our silent auction supporters. Along with this, it enables us the ability to reach supporters who were unable to make the event, which has increased our funds raised exponentially.

Pros:

This software is incredibly fool-proof and is accessible via multiple devices which makes adding late arriving items a breeze.

Cons:

We have had issues in regards to the ease of operation of our guests and difficulties signing in and staying signed in. This does not fall squarely on the shoulders of Accelevents as I am sure that much of it was operator error. If this service came in the form of an easy to use phone apps, it would be hands down the best product on the market!

LifeSciences BC Investor Summit with Accelevents

Pros:

The user interface, for the most part, was very quick to learn. A lot of the features were very intuitive, such as the way the Agenda works, how transitioning between Main Stage sessions happened, and how easy it was to network with other attendees. The ability to have statistical data on specific sessions with the Analysis tab was also very useful as it allowed us to make some on-the-fly decisions to try to maximize attendee engagement.

Cons:

There are some features that are less intuitive than we would have liked, such as the lack of ability for the moderator of a session to mute other speakers, the strict pixel requirements for photos and logos, and how the Zoom integration didn't go as smoothly as we had hoped.

Makes bidding easy!

Comments: Very good, easy to chat with an associate for assistance at any given time. I would definitely use this product again!

Pros:

It was easy to set up and upload all of our auction items. Once everything is in the system it is easy to make any changes or add things. The look of the website for the end-user is very nice! Everything is pretty customizable to fit your needs and the parameters of your auction. Plus taking care of the items after the auction closes is so easy! It automatically sends a link to individual who had the highest bid to finalize their payment and then that information automatically updates in the log. Then you can add notes if need be or manually alter information. Very quick and easy!

Cons:

I wish there was an actual app to download. We had an event where people where having a hard time getting the URL to work, sometimes it would take refreshing the page 4-5 times to actually get to the site. It would have been nice if there was an app they could download and then just search for our event.

Great Event Managing Site

Comments: Accelevents has made a huge difference for my fundraising events. It is so easy to put together an event and set up tickets. Since this is a school event I have to keep close track of purchases and profits, and Accelevents makes it easy! Their percentage they take is pretty low compared to other event sites, and you can automatically work it into ticket prices through the website. Their customer support is also very helpful.

Pros:

I enjoy using Accelevents to help create and manage events for high school fundraising. The site makes it easy to put together a website for the event, is very customizable, and there are a lot of different options for tickets and fundraising. One of my favorite things is they have added an update that lets you create seat-specific tickets for your venue! I was able to create a map of my room for a Paint Night event and let buyers choose their seats in advance!

Cons:

Only parts of the website are editable (header, logo images) so there could be more customization.

The online/mobile auction solution I've been looking for!

Comments: I volunteer with a number of local non-profit organizations and often find myself working on silent auctions. For the past couple of years, I have looked into solutions for moving our auctions online, in order to increase visibility and participation. But most of the solutions would cost us the bulk of our fundraising. For small community organizations like PTOs, the giant platforms are just not a viable solution. Then, I found Accelevents. Exactly the type of solution that I was looking for, at exactly the right price. Set-up was easy and didn't require any huge investment in time or cost. I could build our auction at my own pace, as items became available. The user experience was equally as simple -- without requiring cumbersome account set-up from people who wanted to participate in the bidding. And the text-to-bid option was a huge bonus, making the bidding process simpler and more exciting. When people are busy enjoying themselves at a party, they don't want to be running around checking clipboards. With text notifications and bids, they didn't have to! The bidding came right to them! The integration with Stripe made the check-out process much simpler and faster for everyone involved. Our entire auction was closed out in under 24 hours, even when half the participants were not actually at the event. (That was a huge win too -- people did not have to be at our sold-out event to participate in the auction!) Finally, the support I receive along the way was exceptional. Questions were answered within hours -- and often within minutes. I would HIGHLY recommend Accelevents to anyone looking to bring their auction --of any size--online.

Successful collaborative fundraiser, because of an Excellent 24/7 Support Team!

Comments: Our collaborative fundraiser raised moneyfor each of 8 collaborators, with additional funds generated from offline purchases of paintings after the auction was over. In addition, this software helped each of our collaborators to build a better networking relationship with each other.

Pros:

This was my first time coordinating an online Mobile Silent Art Auction collaborative fundraiser. Most of our collaborative confidence, in the possibility of a successful fundraiser, in spite of my inexperience, came from the incredible 24/7 excellent AccelEvents support team. The buyers bidding on the art especially liked the efficiency of being able to view and select their choice of paintings online. Even the buyers who took the time to come to the in-person art show on the first or last day of our 7-day online art auction, came with a list of their selections from the paintings they had seen online. We liked having the opportunity in our collaborative fundraiser, to introduce each collaborator, with logos, pictures, videos, and their website, as well as sharing more information about our collaborative theme of "Forests."

Cons:

An animated tutorial, walking me through all the steps might have helped to both lower my awkward beginner's fear-level of being so inexperienced, and also more rapidly increased my ability level. This might have helped me to reduce the number of questions I asked the awesome AccelEvents team, even though their team would still be needed.

Surprised by Expert Service

Pros:

Accelevents offered our small nonprofit the opportunity to finally convert to an online auction platform without damaging the bottom line. Moreover, their expert customer service was unparalleled! Always available by chat, email, or phone call, the Accelevents team of professionals shepherded our event from beginning to end with their excellent service, constant availability, and accurate explanations. They even went out of their way to have their designers add a feature I requested. Thank you, Accelevents, for bearing with our first attempt at online bidding!

Cons:

There were some checkout features that we could have perfected, perhaps, before the event but most certainly could only be resolved through having experienced them firsthand.

Auction Platform Is Awesome

Comments: The overall experience with Accelevents is phenomenal. Their pricing is straightforward. The platform is clean. The platform is very easy to use.

Pros:

The pricing on this software provides incredible value. It is easy to use and understand. The system is very responsive. Bidding is simple for all bidders. Pricing is very straightforward.

Cons:

Only negative is that on the backend there is no way to sort items alphabetically, by price, etc. To find an item, you have to search. Also, for the way the items list on the front-end, the drag and drop makes it easy to arrange them, but it takes a long time to manually sort items in this way. There is no simple way to sort the way items appear.

Glad we stumbled across this little gem

Comments: It has allowed us to raise funds for our charity dinner each year where as other online bidding platforms were far too expensive. This allows you to run it yourself and avoid those costs.

Pros:

Customer service is great. Rep. and his team respond to any quieries immediately.

Cons:

Slight lags from time to time. But nothing major.

Customer Service Lacking

Comments: I called to speak to someone to get more information and he kept pushing me off, telling me to go to the website, and how they are too busy to take on an event of my size. Customer service was totally lacking. As someone who works in a client-facing role, I would probably be out of a job if I told one of my potential clients that we're too busy to help. This was a lost opportunity for a long-term relationship simply because they don't know how to make the client feel like their needs are important. In this day and age, customer service is everything. Accelevents needs to work on their approach if they want to gain and retain business.

Pros:

Their features really stood out to me while doing research to find an event platform service to use for our alumnae association's online events.

Cons:

I did not get as far as testing the software due to the poor service I received.

Great platform to support our fundraising event

Comments: We increased our fundraising by approximately 20% year over year.

Pros:

The Accel Events platform was exactly what we needed to support out 2 school fundraiser. We were able to have all of the functionality we wanted and the cost can't be beat. Also, the customer support was outstanding. We work with a number of vendors and haven't had such prompt response from support in terms of time to an answer from any ther vendor.

Cons:

The only cons that we experiences were not having all of the reporting bells and whistles available to us online. All of our data was easy to download and get to the info, but it would have been nice to have some more flexible reporting. That said, this was not a huge deal and only a want not as much a need.