18 years helping Singaporean businesses
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About Aircall
Stop wasting your team's precious call time doing something an IVR menu can handle better.
What I like most about Aircall is how simple the interface is and how easy it is to use.
Call quality is really bad, all of my colleagues complain about calls dropping or customers not being able to hear them.
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Filter reviews (433)

One of the best tools to do recordings
Pros:
We use Aircall and it's integration with Hubspot to use in our remote team and it works very very well. Everything is logged automatically and we can even do workflows based on some Aircall rules.We also use it so send automatic SMS's and also to log recordings into hubspot.Everything works extremelly well
Cons:
- The speed with Hubspot could be improved- SMS integration could be better
Aircall does everything!
Pros:
Aircall is your one-stop-shop for all call center needs. We have a dialer, a transfer system, a voicemail system and so much more- all in one platform.
Cons:
I can't think of anything negative about Aircall.
Poor call quality, ridiculous pay terms and cancelation policy
Comments: Very disappointed with their services, will NEVER use again
Pros:
The reason we signup with aircall is that they offer unlimited local to local call minutes with one flat fee, which also includes a local number.
Cons:
We signed up with aircall with the same email address as of G2 account, while there are at least 3 things we are very unhappy with them 1) our package should include a free local number, while in our invoice, we get charged for that number even though we followed all the instructions from the account manager 2) the call quality is very bad, or even horrible, our sales reps complained a lot of noises, and 50% of the time we used it, we had this problem every 15 minutes, and eventually did not get fixed 3) worst part of it, we told the account manager that we will try one month first, if good, we will upgrade to pay annually with more seats; if not, we will cancel the account. however, when we told the account manager that we wanna cancel that account and asked her to make sure they will not charge us automatically for the next billing month. first, she said yes. and then soonest, she said since we have not informed them to cancel the account 30 days in advance, we have to pay for the next month. So shall we tell them we need to cancel that account at the same time we activated an account? we emailed them several times on this issue, but they chose not to reply us.
Alternatives Considered:
Mehh
Comments: I'm not a fan. Zendesk was a joke in many ways but their IVR was better than this, which is depressing.
Pros:
It integrates with our existing tech stack and helps sync info between Front and Salesforce.
Cons:
Wildly inconsistent connectivity. Randomly disconnects all the time and makes us unreachable. Call routing is terrible. We get families upset and frustrated because they can't reach us. IVR is inconsistent at best.
Disciple Media Sales Team
Pros:
It does exactly what you need it to do, enables me to call sales leads all over the world and gives me phone numbers from multiple nationalities.
Cons:
Easy to use, relatively cheap, good UX it has also never broken.
Essential for our outbound efforts.
Pros:
I used aircall daily in my sales role to reach out to prospects all over the globe. It makes it really easy to call from a 'local' number, making it more likely you'll get through to your prospects, vs calling from an unknown abroad number.
Cons:
It was quite glitchy, and there were a number of times when I'd have to reload the programme while trying to dial. But no major issues, and would use again.
Gliding through calls, with Aircall
Comments: Great job program and makes life much easier in this industry
Pros:
Very fast to maneuver, it pops up quckly on the screen, from background.
Cons:
Doesnt have emojis for text, and sometimes the
AirCall Review
Pros:
Great tool with amazing UX. Easy to roll out to the org.
Cons:
The dashboard and data functions are all added extras. Upfront cost is not real.
Scam Company - Stole $10,000 From Our Company
Comments: Our experience with Aircall, a VoIP company, was nothing short of a disaster. After paying $10,000 for an account that we never got to use due to a delay in training and porting of numbers, we were left without the service we needed and with no way to recover our funds.We were told that we'd have features we requested to find out after signing the contract, that these were features they'd possibly have down the road and not something they had at the moment.Training kept getting pushed back due to changes that would have to be made to the account to attempt to have it work for our company, to find that we couldn't get the account to where we needed, so we canceled the port. We never got to use AirCall, yet we were charged $10,000 and were almost charged ANOTHER $10,000 since it was about to be our 2nd month after signing the contract due to the pushbacks of training and porting.We canceled the contract as soon as possible to avoid getting charged again, but we were told there was no way they could refund the original amount due to company policy.Aircall essentially stole our money, leaving us empty-handed and without the service we paid for. We want to protect companies from Aircall preying on their misfortune. After setting up over 20+ software for our company, we have never experienced something like this before.We strongly caution anyone considering Aircall as their VoIP provider. Their lack of accountability and blatant theft makes them an unreliable and untrustw
Pros:
They were very nice up front, just to find out everything told was a lie after signing the contract.
Cons:
Nothing they said was true, they just say it to have you sign a contract.
Effortless communication
Pros:
Seamless integration with Pipedrive and Looker for easy tracking. Streamline workflow and boost productivity effortlessly."
Cons:
Is easier to update on the mobile than on the computer
Not a fan.
Comments: We are very disappointed overall.
Pros:
I like that you can transfer a call to a number outside of your Aircall account and that you can speak with the person first before transferring the call.
Cons:
I hate the "integration" with Sugar and that many features seem to not work properly, like uploading a CSV of contacts. I followed the directions provided by Aircall and it did upload properly. Customer service was not very helpful.
Aircall Response
2 years ago
Hi Kelly, thanks for taking the time to share your feedback. We're sorry to hear that our integration features didn't meet your expectations. Our teams constantly work to improve them and we'd love to hear more about your issues. Can you please submit a ticket at support.aircall.io? Thank you so much. - Anthony from Aircall
Extraordinary Experience/Great Softphone I utilized up until this point
Pros:
Aircall is extremely simple to utilize. It just should be designed once. It is so natural to investigate for sound issues and loads quick, which I appreciate about Aircall. I once utilized a softphone that heaps for 30 minutes, which was depleting.
Cons:
I love everything about Aircall. Perhaps an idea from me is to further develop how phone calls function. I would likely need it more clear and, if conceivable, to leave the call when I'm not required any longer.
Must-have for field reps
Pros:
easy to install and roll out to the team, very little work needed on the reps front.
Cons:
took a while to get through some recording limitations that they had, but worked through them with their team.
Aircall helps me hit my target
Comments: As an SDR who has been using aircall as a necessity in my job, it's ease of use and and user-friendly UI has helped me a lot in delivering results for my company. It also has a feature for transcript and recording.
Pros:
* ease of use and user-friendly UI* has a feature for transcript to easily review calls* also able to record calls
Cons:
There are a few occasions that calls are not connected or bad line.
Aircall makes managing calls easy and efficient.
Pros:
Love the ease of use and call management features.
Cons:
Wish the mobile app had more functionality and customization options.
Alternatives Considered:
Very easy to integrate with other softwares
Pros:
I enjoy the user-friendly interface & reliable call quality and also how easy it is to set up and customize call flows and integrations with other tools, such as Zendesk.
Cons:
We have found the pricing to be higher than expected, especially for additional features or users.

Aircall is a cloud-based phone system with advanced call center features and easy integration with p
Comments: Aircall is a highly regarded phone system that is known for being comprehensive and easy to use. Its advanced call center features and integration with other business tools are frequently mentioned as strengths. While some I have reported call quality issues and limited customization options, many businesses still find Aircall to be a useful tool for managing their calls. In general, Aircall is viewed as a dependable and efficient phone system that can assist businesses in enhancing their customer service and improving their workflows.
Pros:
According to me, Aircall software is highly appreciated for its ease of use, advanced call center functionality, and seamless integration with other business tools. I find the intuitive interface and simple set-up process to be highly beneficial, allowing them to quickly start using the software without any issues. The advanced call center features, such as call queuing, automatic call distribution, and call recording, are highly rated by users for improving call management and customer service. Furthermore, I find the integration with popular business tools like Salesforce, Hubspot, and Slack to be highly useful in streamlining workflows and boosting productivity. Overall, Aircall is considered a comprehensive and valuable solution for businesses looking to manage their calls more efficiently and improve their customer service.
Cons:
I might experience occasional call quality issues, limited customization options for call center settings, and occasional glitches or bugs when using Aircall software. Some users and I have also reported having difficulty with integrating Aircall with other business tools, although this seems to be less common. However, it's worth noting that these criticisms are not applicable to all users or situations. Despite these drawbacks, Aircall is generally considered a comprehensive and user-friendly phone system that many businesses find valuable
Aircall Response
2 years ago
Hi Aman, thank you for sharing your feedback with us! It sounds like you are using Aircall to improve your customer service, and it's working. Great to hear! We're also pleased that you are installing our integrations as well. You mentioned that you sometimes have issues with the setup of these integrations, so we'd love to help you there. You can find a lot of the answers you're looking for on our Knowledge Base (here: help.aircall.io) but if you ever need more help, please do not hesitate to contact our Support team (here: support.aircall.io). Call quality can be a tricky problem to tackle, but there are usually many fixes that you can employ. I highly recommend running a Network Diagnostics test on your users' devices to figure out what the issues might be: https://help.aircall.io/en/articles/4778206-network-diagnostics-panel And, of course, you can reach out to our Support team if you need further assistance. Thanks again for your review! - Max from Aircall
Alternatives Considered:
Poor quality, poor support, but cheap
Pros:
It's very cheap and easy to set up. You can be up and running in like a day.
Cons:
Call quality is poor. The customer success team is nearly impossible to deal with.
Aircall Response
2 years ago
Hi there, thank you for your candid feedback, and we are sorry to hear about your Aircall experience. To help address your concerns, I am investigating this further and will provide an updated reply once I have more information. In the meantime, if you need assistance with your account, please contact our Customer Care Team at support.aircall.io. Thank you for your patience and understanding. - Anthony from Aircall
Good phone option if your business is spread all over the world
Pros:
The overall sound/audio is good and I like the fact that you can call everywhere without it being so difficult. You can also have a single account but multiple users based in different offices which facilitates things a lot.
Cons:
I don't think there's anything I didn't like at all, it reminds me a bit of Skype.
Getting better!
Comments: Aircall does what it says, it gives you a lot of tools to help your workflow and customer support is helpful.
Pros:
Aircall is constantly upgrading and releasing new helpful features. The analytics dashboard is great, has a lot of insights and really helps us as a company hone in on certain problem areas to fix to help better our customer experience.
Cons:
analytic filters are overly complicated to get the best data - it took a few chats with customer service to get it right, however now we know it works a charm.
Aircall Response
2 years ago
Hi Shannon, Wow ���� Thank you for sharing your positive Aircall feedback with us! We're so happy to hear you are enjoying and benefiting from our new Analytics ���� If you ever need assistance with your account, please don't hesitate to reach out. - Leslie from Aircall
Great choice for a start up business
Pros:
We love the ease of access for this software. That goes from the user end & the admin end!
Cons:
There are still glitches with the mobile app.You can't round robin calls for distribution.You can't video call teammates.Aircall doesn't pop out an alert on the Front app when a call is coming in.
Aircall Response
2 years ago
Hi Kassandra, thanks for your Aircall review! We are delighted to hear about your positive experience and appreciate your feedback as we continuously work on updates and improvements. If you need additional assistance, please don't hesitate to contact us. - Leslie from Aircall
Aircall - A great option
Comments: The ability to either be or not be on call irrespective of where you are. Integration moving from different devices, ie.e laptop, tablet or PC.Would be lost without it.
Pros:
The product is very easy to use. Straight forward from the get go.You will be up and running right out of the box.
Cons:
The searching of the history could be better. i.e. search by different groups of the same number, link numbers of the same organisation. Extensions, mobile phones etc
Aircall Response
2 years ago
Hi Andrew, thank you for sharing your feedback with us! We value your input and are delighted to hear how easy you find Aircall to use ���� I hope you have a wonderful day. - Leslie from Aircall
Poor business phone system, unethical billing
Comments:
Bottom line:
If you are looking for a decent business phone system that offers decent quality phone calls and user experience, please look elsewhere. You shouldn’t be reading this review either, I would never recommend this company to any business owners. There are multiple companies around, I would advice you to check them out.
Good luck!
Pros:
Integrates with salesmsg to send out mass sms
Cons:
I had moved from Vonage to Aircall for my business phone system. I wanted to use salesmsg to send out mass marketing sms to my customers and the only company that salesmsg recommends to be integrated for voice calling feature was Aircall. Within few hours of using the Aircall app I find myself using a sub par business phone system. The cellphone app is extremely unrefined, lots of bugs and many features are absent. As simple as copying and pasting phone numbers from contacts tab is a daunting task. I had to memorize the numbers if I need to copy it (that’s how poorly designed the app is) Second flaw is that voice calls gets disconnected frequently. The phone call always disconnects after the first ring and I am forced to call every customer back as their calls don’t last past one ring. This is real haste, if your business gets good number of calls everyday. Third major issue here is that their billing team are unethical. My phone numbers were ported 6 days past my billing date with Aircall. Hence I am now getting charged for my full monthly fees although I have no service with Aircall past the first 6 days since the start of my billing cycle. When I approached the billing team, they declined to refund the balance (for the periods that I have no active service with Aircall) this I feel is ruthless billing policy towards small business owners like myself. I hate to pay two months of service for a poor business phone system that I had hardest time using.
Aircall Response
3 years ago
Thank you for sharing your feedback. We understand that it can be frustrating when you purchase a tool for your business that isn't quite working the way you need it to. We try to make our app as user friendly as possible, but of course there are several factors that are sometimes out of our control and can lead to unexpected user issues. Should you ever decide to give Aircall another try, I'd recommend downloading our browser extension, which would enable you to call your contacts in one click, rather than through copy and pasting. Here's where you can learn more about this feature: https://help.aircall.io/en/articles/5259528-how-to-use-aircall-s-browser-extensions Calls being dropped can be attributed to many factors, but one of the most common is a poor internet signal. Another could be simply be that the contacts you dialed declined your call. In these cases, even the best VoIP tool will run into issues. It looks someone is in contact to resolve your billing issue. Cheers, Max
A companion for remote job
Comments: I do not see myself using another software. It has some flaws but Aircall is definitely my first choice. Its features keep on being improved, the team seems to be very feedback oriented. I am satisfied and looking forward to the next big feature release !
Pros:
The ability to call from any country and centralizing the contacts with links to our database. It makes remote job easy and. There are even tools to troubleshoot connection issue and know nmthe source of any quality issue ! I love the sms tool available for France and UK, it is very handy for reaching busy customers
Cons:
The reporting is not deep unless you pay higher membership. Depending on the company's need it is not that overpriced. There is no way to have your SMS saved if someone calls you in the middle of your typing and you receive notification for every single sms coming in even though you did not send the sms without the possibility to assign it... Lots of improvement could be done there in my opinion (tags, search for users...)
Aircall Response
3 years ago
Hi there, Thank you so much for your detailed Aircall review! We value your feedback and are so happy to hear how helpful Aircall has been while working remotely. We are continuously adding new product features and updates to make sure you have the best experience. To stay up-to-date with the latest news, check out the link below: https://help.aircall.io/en/articles/3819519-news-updates Best, Leslie from Aircall
How I feel about Aircall.
Comments: I have to say my overall experience with Aircall is good. Of course, nothing is perfect and sometimes you might have an issue here or there. But in all honesty, I prefer Aircall over Ring Central any day. Not only is the tool user friendly, but the customer service team is great! They go above and beyond to assist you and will follow up with you until the problem is resolved and I appreciate that.
Pros:
What I like most about this software is the dashboard. I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease. Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.
Cons:
The first thing I would change is having to refresh the dashboard all of the time. As an admin, I have to refresh to make sure I am seeing current activity. It showed agents unavailable, and when I reached out to them they said they were. I had to refresh and two of them were on calls. Also, sometimes when you go available on the Aircall App, it shows you available there, but on the Dashboard it shows the agent unavailable. When this happens, you have to log all the way out and then log back in. One last thing I would change, is when a customer calls in, after the phone rings several seconds, it says NO ONE WAS AVAILABLE TO ANSWER that call. But that wouldn't be the case.