17 years helping Singaporean businesses
choose better software
About Kennel Booker
A mobile-friendly, cloud based kennel management and on-line reservations and booking software solution. Save more than 10 hours a week
I not only work in a vet clinic, but we also have a groomer that utilizes our kennel space. With kennel saver we have the ability to book and label patients that are visiting with us.
I would like to be able to pick holes in this software but am having trouble thinking of anything. Again, anything that isnt as I need it, I just let to know and will amend the software.
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Filter reviews (78)
Alternatives Considered:
KennelBooker was the best thing I did starting up
Comments: I love it. I looked at other booking software and this is the best for the value by far.
Pros:
It is so easy to use, track vaccinations, organize bookings and see my daily to do
Cons:
I would love an app I can send my clients. I would also like to be able to put private clients notes (like if we have had any issues in the past)
Shanree Solutions Response
last week
Thank you for your wonderful review! We're thrilled to hear that Kennelbooker has been such a helpful tool for your business, making it easy to track vaccinations, organize bookings, and manage your daily tasks. We appreciate your suggestions about having a dedicated app for clients and adding the ability to include private client notes. These are great ideas, and we’ll definitely consider them as we work to improve the software. Thank you for choosing Kennelbooker and for recognizing its value compared to other alternatives. We’re here to support you as your business grows!
Big fan of KB
Comments: We've had an overall great experience.
Pros:
Easy of contacting customer service, for my entire team. I needed software that the team members could troubleshoot so it made my life easier. We like almost everything about Kennel Booker and the things we would change are pretty minimal.
Cons:
I listed most of them on the previous screen. I didn't list one thing that would help tremendously and is probably one of the most stressful parts of my life during Dec/Jan. The subscriptions and the services are very difficult to update pricing for. The subscriptions are tied to Stripe, so I am sure there's not much that can be done about that. I noticed when we updated prices that we had to manually change them in each portal location for each scheduled service.
Shanree Solutions Response
last week
Thank you so much for your detailed review! We’re thrilled to hear that Kennelbooker has been a helpful tool for your team and that our customer service has been a strong point. It's great to know that your entire team can troubleshoot, making management easier for you. We appreciate your feedback regarding subscription pricing updates and the challenges with updating prices through Stripe. We understand how time-consuming that can be, especially during peak periods like December and January. We’ll definitely look into ways we can improve that process to reduce stress and make updates more efficient. Thank you for choosing Kennelbooker, especially for handling multiple locations and integrating with Stripe for subscriptions. We’re committed to making your experience even better as you continue to grow, and we’re here to support you every step of the way!
Lovely and confusing
Comments: Purpose wise, our needs are met. But It would be awesowe to be able to decide what yoy would like on the "first page" så the features we use more often could be easy access...
Pros:
I like the fact that you are aloud to klick on different parts in the program and still manage to get to were you want. there is not just an ONLY WAY of access, but several.
Cons:
The fact that we still have't figured out how two customers that booket the same dates of stay - and get different quantity of days/nights. One had 7 nights and the other one 8 nights... How come? :) And some functions is hidden in text that work like links but with no appearence of that function...
Shanree Solutions Response
last week
We're glad to hear that you appreciate the flexibility of navigating through Kennelbooker and that it meets your needs overall. Regarding the number of day/nights the system lets you charge for an additional day/night if checkout is not before a certain time, eg if the pet is not collected by 5pm an additional nights fee would be added to the booking. Also on set up switching from nightly based bookings to daily based bookings would mean a Mon-Fri booking would be counted as 4 nights or 5 days depending on your preferred pricing. We've already taken some of your suggestions and added them to the system! Thank you for choosing Kennelbooker for its affordability and fit for your business. We’re always here to help if you need further assistance!
Alternatives Considered:
Good program
Comments: it has been an ok program to work with. good for the industry
Pros:
good at keeping client information, and online bookings
Cons:
the individual pages get bogged down, when you use the activity portal, we had to create our own airtable to record activity, since we have dogs that stay with us long team. Also, when a client has multiple dogs boarding, it will not separate them out on the boarding calendar, so if the client has 5 dogs, it will show all 5 dogs in 5 different slots on the calendar (this sucks). would love for the activities to have a portal on the daily overview page, so that you could from there input items, but that will only be helpful if you can keep the individual dog pages from bogging down.
Shanree Solutions Response
last week
Thank you for your detailed review! We're glad to hear that KennelBooker has been a good fit for managing client information and online bookings, and that it seemed like the better option for your business needs. We appreciate your feedback regarding the activity portal and how individual pages can get bogged down. We updated this to add paging for when adding so many activity records, most bookings tend to be 1-2 weeks in duration, in your case they last for months and we hadn't factored this into the design of the activity feature. You can also now quick record feeding and medications from the daily overview screen. Thank you for choosing KennelBooker and for sharing your insights. We're here to help improve your experience and make the system even better for your needs!
Kennel Booker - Excellent for Daycares & Boarders
Comments: Kennel Booker keeps our business flowing and we can see ahead and optimize our bookings
Pros:
Ease of use, good support, you can see quickly the coming weeks business
Cons:
Subscriptions model only available for daycare. We would like see subscriptions extend to dog walking, grooming and any other services offered
Shanree Solutions Response
last week
Thank you for your review! We're thrilled to hear that Kennelbooker has been effective for your daycare and boarding operations, and that the ease of use and support have been beneficial to your business. We appreciate your feedback on expanding the subscription model to other services like dog walking and grooming. We’re always looking for ways to enhance the platform and will certainly consider this in future updates. Thank you for choosing Kennelbooker and for highlighting the improvements over your previous system. We're committed to continuing to support your business as you grow!
Alternatives Considered:
Dog Daycare
Comments: Puts the customer in charge but allows the business to control the extent
Pros:
Easy to use, once set up this software is a dream. Customers have the ability to book in which makes the business run so much more efficiently. With the exception of the con below generally very happy
Cons:
One issue really .... Example Tuesday evening, you have set out customer name boards for all the dogs who are booked in for Wednesday say 45 dogs You arrive Wed morning and you now have 55 dogs now booked in.....there is no way on KB to see who the extra 10 are !!!!
Shanree Solutions Response
last week
Thank you for your review! We're glad to hear that once set up, KennelBooker has been a great fit for your dog daycare and has helped make your business run more efficiently, especially with customer self-booking. Thanks for you feedback - it's always great to wake up to a raft of new bookings that come in from the online booking portal, you can quickly see these new bookings from the recent bookings panel or from the daycare report as it shows the created date of the booking. Thank you for choosing KennelBooker, and we're thrilled to support your business in Ireland! If you ever have more suggestions or need assistance, we're here to help.
Excellent Software
Comments: Kennel Booker has been a great experience. When I couldn't figure out how to do something they were very responsive to my questions. They always get back to me quickly and help me solve my questions. I find this program easy to use and set up. Kennel Booker regularly makes updates and improvements to the software. They are always listening to us that use it daily when we run into things or request new improvements.
Pros:
This software is easy to use and provides everything I need to effectively run my boarding kennel. This product provides a full service from scheduling to maintaining clients’ accounts to sales of products and services. It has an easy to use setup for online registration and booking for clients. This software is customizable to suite your needs. The software developer is very open to helping develop specific items you may need to make your business work. This software also intrigants with several online payment systems and with QuickBooks. It's a great product.
Cons:
Although, they are very good at helping provide customizable integrations there are a few things that I wish it had. I wish there were a few more financial reports available. There is a nice timecard option I wish that intergrated with Quickbooks payroll. I wish there were a bit more things that could be customized by me such as automatic emails or messages to clients. Few more customizable settings for online registration and bookings would be nice. They have a help section but it could be a bit more complete. There has been a few things I looked for that wasn't addressed.
Shanree Solutions Response
last week
Thank you for your detailed and thoughtful review! We're thrilled to hear that KennelBooker has been a valuable tool for running your boarding kennel, from scheduling and client management to product and service sales. It’s wonderful to know that our software’s customizability and integration with payment systems and QuickBooks have been beneficial to your business. All of the Email, SMS, and Push notifications can be fully customised from the settings area, the QuickBooks integration has been revamped and bookings and payment records are now sent automatically. And there are extensive financial reports in the system, you can also export this information into excel to further analysis the data. Thank you for choosing KennelBooker and for highlighting how easy it is to use and set up. We’re always listening to our customers, and we’re glad to hear that our team has been responsive and helpful with your requests. We look forward
Very Simple Software For Kennel Owners
Comments: If you aren't extremely tech savvy, or simply looking for a very easy way to manage your kennel business- Kennel Booker really can't be beat. It's extremely intuitive and takes only a few minutes to really figure out all of the features. If you're looking for software with a lot of extra features, there are better options out there.
Pros:
Out of all of the kennel boarding software that I have used, Kennel Booker is by far one of the simplest interfaces. It's very easy to navigate and has a very simple layout that makes booking, tracking, and managing appointments very easy. If you have a kennel that provides other services (daycare, training, etc) you can also manage all of those aspects in the same place- and can even view all appointments varying different services on the same page- which is very nice if you have only one or two employees managing all aspects of your work.
Cons:
I have switched to other boarding software that had a few more features. This software is definitely a "no frills" approach to dog boarding organization- but there are other options out there that have a much more in depth interface. I prefer softwares with more features that really allow me to manage every single little aspect of my business in one place.
Shanree Solutions Response
last week
Thank you for your review! We're glad to hear that you find KennelBooker to be one of the simplest interfaces to use for booking, tracking, and managing appointments. It’s great to know that the streamlined layout makes it easy to handle multiple services, even for small teams with just one or two employees managing everything. The system is quite powerful and extensive and does allow you to manage all aspects of your business, if you jump into the settings area you can add additional features to your account, when settings up KB we try to not overwhelm new customers with all of the bells and whistles! Thank you for highlighting KennelBooker’s intuitiveness and ease of use, especially for those who aren’t tech-savvy. We’re here to continue supporting you, and we appreciate your insights as we work to improve!
Easy to use, but very powerful.
Comments: It makes running my cattery so much easier. I can't say there's anything that I don't like about KennelBooker. There have been a couple of things where I've thought "This could be better", and I've emailed the rep and he's fixed it the very next day!
Pros:
KennelBooker includes everything I've needed to get my Cattery admin running smoothly - customer and pet records, booking schedule, at-a-glance views of which rooms are in use at any one time... On top of that, it has an excellent, yet simple, online booking tool for customers to use. It's mobile friendly too, so I can easily check the schedule and confirm online bookings when I'm out and about. I've been able to start slowly, making use of only the bits I needed, and then started using more and more of the features as I've settled into the business. First I just used it for bookings, then I started logging vaccination details, then uploading scans of vaccination certificates, pet photos, dietary notes, then I turned on the online booking, and now I'm exploring the online payments integration. One of the customer rep is very responsive to feedback and has made a couple of tweaks that I've asked for very quickly.
Shanree Solutions Response
last week
Thank you for your fantastic review! We're so glad to hear that KennelBooker has been a powerful tool for managing your cattery, from customer and pet records to booking schedules and vaccination details. It's great that you’ve been able to gradually explore and use more features as you've grown into your business. We love that you're finding the online booking tool and mobile-friendly interface helpful for managing your business on the go. It's also wonderful to hear that our team has been responsive to your feedback and made quick adjustments based on your needs. We're delighted that KennelBooker has made running your cattery easier, and we're here to continue supporting your business as it grows!
Kennelbooker was a great tool for our business startup
Comments: very happy with KB and do not see myself switching anytime soon
Pros:
Ease of setup and ease of use. Customer support excellent
Cons:
Online shopping is average. Calendar integration could be more dynamic, but works all the same
Shanree Solutions Response
last week
Thank you so much for your review! We're thrilled to hear that Kennelbooker has been a valuable tool for your business startup and that you found the setup and ease of use to be helpful. We’re also glad that our customer support has met your expectations. We appreciate your feedback about the online shopping and calendar integration. We’re always looking for ways to improve, and your input helps us make the platform even better for our users. We’re excited to continue supporting your business and are grateful for your loyalty to Kennelbooker!
Happy Tails Boarding
Comments: Overall my experience has been great. I have had very little trouble with the software, and it keeps my schedule for me in one neat place
Pros:
So many people change their schedule or make adjustments to drop off and pick up days. I cannot imagine doing this by paper. This software keeps your schedule in one place and keeps all of your customer information, vaccination info, and animal info all in one place. I love the friends and enemy's feature; this has helped us take the guess work out of what we do. We already know who we have mingled the dogs with and who they get along with. It is great!!!!!!
Cons:
I don't like that when you have a dog boarded if you add a service such as a groom it doesn't put it on the top of the schedule. The only way we know how to do it is to make it two separate bookings and then staff have trouble with total cost. That is one thing I would change is the way you look up how much the customer owes.
Shanree Solutions Response
last week
Thank you for your fantastic review! We’re so glad to hear that Kennelbooker has made scheduling and managing customer, vaccination, and animal information so much easier for you. It's great to know that features like the "friends and enemies" function have been especially helpful in streamlining your day-to-day operations—ensuring the right dogs are mingled together is key! We appreciate your feedback on the grooming service addition. We understand how important it is to have everything seamlessly integrated into the schedule and billing, and we’ll certainly take your suggestions into account as we continue to improve the platform. Overall, we’re thrilled that your experience with Kennelbooker has been so positive, and we’re here to support you as you continue to grow your business!
Kennel Booker
Comments: Decent option compared to others out there. I would love to see it integrate with practice management software. More custom options.
Pros:
Easy to use. Good features like being able to email your clients confirmations for bookings and send postcards of their pets to them during their stay. Nice summary view to get a quick overall picture.
Cons:
I wish you could customize the care card layout better - it prints awkwardly and causes us to have to flip pages too often. Also the medication layout needs some work.
Shanree Solutions Response
last week
Thank you for your review! We're glad to hear that you find KennelBooker easy to use and that features like booking confirmations and pet postcards are helpful for your business. The summary view is designed to give a quick, efficient overview, so it's great to know it's working well for you. We now have several different care cards options to choose from to keep everything on one page. You can also show and hide certain elements and the meds section is now cleaner and allows you to add in your own notes. We also appreciate your idea about integrating with practice management software and offering more customization options. We're always looking for ways to enhance the platform, so your input is valuable. Thanks again for choosing KennelBooker! We're here to support you and continue improving the software for your needs.
You cant find better than Kennel Booker
Comments: Excellent and we have trialled a lot of packages. We are in Australia and the software is very configurable. Very good customer service and rapid fix if anything found out of ordinary.
Pros:
Excellent online software and compatible with all devices that we have. Makes taking bookings without hardly any interaction from us. Integrated payments with stripe work excellent.
Cons:
Very hard to fault. Looking forward to Quickbooks integration to keep accountant happy.
Shanree Solutions Response
6 years ago
Thanks for the review Greg, Quickbooks and Xero integrations are on the way! Stephen
Kennel Booker
Comments: Well happy with it.
Pros:
Communication with the suppliers was excellent and in easy to understand language
Cons:
Originally it was difficult to go backwards without losing the information but this has improved with the updates.
Shanree Solutions Response
last week
Thank you for your review! We're delighted to hear that communication with our team has been clear and helpful. It's also great to know that the updates have improved your experience with navigating the system without losing information. We appreciate your feedback and are thrilled to hear that you’re happy with Kennelbooker. We're here to continue supporting you as your business grows!
Brilliant!
Comments: The first thing that comes to mind is how amazing the representative was, his customer service skills are exceptional. Any questions I have are answered very quickly despite the time zones and he is willing to help us accomplish what we need to for our business. I have yet to find someone as willing and patient. I also really really like Kennelbooker itself. I tried a few different sites but as soon as I tried this one I knew it was going to be good. With his help, it's perfect for our business and it's extremely easy to use which is great as we need something quick and reliable. I like the representative is constantly looking to improve the software which is great for us. I am excited to use Kennelbooker to its full capacity, especially with the new updates coming soon. Overall, I would strongly recommend this to anyone who is looking for easy to use software, value for money and great customer service.
Pros:
Easy to use, it looks professional, lots of customizable features.
Cons:
I haven't found anything yet that I have a problem with as you can customize so much to suit your needs.
Shanree Solutions Response
last week
Thank you for your brilliant review! We're so glad to hear that you're enjoying KennelBooker and that it’s a perfect fit for your business with its customizable features and professional look. It's fantastic to know that our team, especially Stephen, has been providing exceptional customer service, and we truly appreciate your kind words about his willingness to help. We're excited for you to experience the upcoming updates and to see how KennelBooker continues to support your business. Thank you for your strong recommendation, and we're here to assist you every step of the way!
Great easy to use software
Pros:
Best customer service by a far if we’ve ever had an issue or needed something to work differently the staff gets on it instantly
Cons:
I truly can not think of any issues with the software
Shanree Solutions Response
last week
Thank you for your fantastic review! We're delighted to hear that you find KennelBooker easy to use and that our customer service has been exceptional in addressing any issues or needs you've had. We truly appreciate your kind words, and it’s wonderful to know that you’re having such a positive experience. If you ever have any questions or need assistance, we’re always here to help! Thank you for choosing KennelBooker!
Great software for your kennel
Comments: Excellent customer servce and product.
Pros:
Ease of use. Organization for my company.
Cons:
Nothing to change that I can think of ...
Shanree Solutions Response
last week
Thank you for your review! We're thrilled to hear that you're enjoying the ease of use and organization that Kennelbooker brings to your company. It's wonderful to know that our customer service and product are meeting your expectations. We’re always here to support your business and are glad you’re happy with the software. Thanks again for your feedback and for choosing Kennelbooker!
LOVE KB - Excellent program and has everything I need to run my business
Comments: I must of looked at 10 plus kennel programs before choosing Kennel Booker. I am so glad I did choose KB. Very easy to use and train staff on. Stephen is very good to work with, always happy to hear your ideas and take them on board and add it the program. Online payment system talks perfectly to the customers booking. I am also looking forward to new features what will be added in 2017. 110% makes my life easier!
Pros:
easy to use, Stephen is great to deal with
Cons:
there are little things here and there but it is nothing major.
Shanree Solutions Response
last week
Thank you so much for your glowing review! We're thrilled to hear that KennelBooker has everything you need to run your business and that it’s been easy for both you and your staff to use. It’s wonderful to know that Stephen has been great to work with, and that the online payment system has integrated seamlessly with your bookings. We appreciate your feedback about the little things here and there and are always open to ideas on how we can improve. We're excited for you to experience the new features coming soon! Thank you for choosing KennelBooker, and we’re here to continue supporting you 110%!
Very handy tool’
Comments: All in all I’m very happy I found this tool; it made my work in the boarding kennels so much easier!
Pros:
All is very easily used and managed. Very adaptive.
Cons:
Unfortunately no app, but all web based. Who knows in future updates?
Shanree Solutions Response
last week
Thank you for your great review! First up we now have an app for Pet Parents! We're so glad to hear that Kennelbooker has made managing your boarding kennels easier and that you find it adaptable and user-friendly. We appreciate your feedback about the lack of an app, and who knows—future updates might bring exciting improvements! We're always looking for ways to enhance the experience. Thank you for choosing Kennelbooker, and we're thrilled that it has become a handy tool for your business!
Small kennel with big software
Pros:
Online booking for clients, auto email confirmation and postcard.
Cons:
Our kennel is small we just have boarding and daycare...I would like to have the complete software with the accounting.
Shanree Solutions Response
last week
Thank you for your review! We're glad to hear that you're enjoying the online booking, automatic email confirmations, and postcard features with KennelBooker. The system does not have any restrictions in it, every feature is available to all of our customers big and small, you can turn on the QuickBooks or Xero integrations from the settings area! If you need any help just ask! Thank you for choosing KennelBooker, and we're here to support you and your growing kennel!
easy to use
Comments: i enjoy kennelbooker
Pros:
easy to use and easy access to see whos here and whos coming in.
Cons:
email confirmations and cancelations. its hard to tell if the reason is being sent to the client
Shanree Solutions Response
last week
Thank you for your review! We're glad to hear that you find KennelBooker easy to use and that it helps you stay on top of who’s in and who’s coming in. We appreciate your feedback regarding email confirmations and cancellations. Booking Confirmation emails can be customised to be sent automatically to be manually triggered, likewise for cancellation emails - these can be triggered automatically to be send when a booking is cancelled by staff or by the customer. Thanks for sharing your experience, and we’re happy to know you enjoy using KennelBooker! We're here to help if you need anything.
Skip the rest, this program is the best hands down.
Comments: I tried several highly rated programs before luckily finding kennelbooker.com. It's the easiest, most efficient program out there. The customer service is superb and they immediately met all my needs tailoring the program to what I needed. And it's half the price of the other less efiecient programs. Plus there was no set up fee. Why? Because it was so easy to learn I don't need any help setting it up. Do yourself a favor and skip all the rest. This program is hands down the best out there!
Pros:
It's so easy to use. The customer service is prompt and is able to tailor the program to your companies needs.
Cons:
Hmmm honestly I have no complaints.
Shanree Solutions Response
last week
Thank you so much for your incredible review! We're thrilled to hear that KennelBooker has been the easiest and most efficient solution for your business and that our customer service has been able to meet all your needs. It's fantastic to know that you found the setup process straightforward and didn't need extra help, and we're glad the pricing worked out well for you compared to other programs. We truly appreciate your kind words and recommendation. If you ever need anything, we're always here to support you! Thanks again for choosing KennelBooker!
Rockin K Kennels
Pros:
I love that I can make reservations and adjustments from anywhere!
Cons:
I wish I could reset customers passwords for them.
Shanree Solutions Response
last week
Thank you for your review! We're thrilled to hear that you love the flexibility of making reservations and adjustments from anywhere with KennelBooker. We appreciate your feedback about the ability to reset customer passwords. Unfortunately for data protection reasons this isn't possible. You can however send the customer a password reset link from their profile page. Thank you for choosing KennelBooker, and we're here to support you with anything you need!
Has it all
Comments: Keeping track of our runs and availability is much easier with this software
Pros:
Has everything you need for general boarding to daycare and training. Cost is reasonable compared to others in the market
Cons:
Some screens could be a bit easier to navigate it seems at times like you have to back track through the software. As we use it more it’s not a big issue
Shanree Solutions Response
last week
Thank you for your review! We're delighted to hear that KennelBooker has everything you need for boarding, daycare, and training, and that you find the pricing reasonable compared to other options in the market. We've improved navigation on the system to allow you to move around more intuitively. Thank you for choosing KennelBooker, and we're here to continue supporting you in managing your runs and availability!
A great solution with Incredible support!
Pros:
KennelBooker is a thoroughly modern solution that fits very well with how we run our kennel. I thought I had exhausted the internet looking for kennel administration software and was ready to find an SQL developer and build my own when I found Kennelbooker. Best of all, one of the customer rep has provided an incredible level of support throughout the entire process, answering multiple questions before we even started the free trial period.
Cons:
Doesn't (yet!) have the availability to book our training classes. However, the customer rep was more than willing to discuss this need with us and look into adding it to the software.
Shanree Solutions Response
last week
Thank you for your fantastic review! We're thrilled to hear that KennelBooker has been such a great fit for your kennel and that it saved you from building your own software! It's wonderful to know that our customer support, especially from our team, has been a standout part of your experience, providing assistance even before you started the trial. The system now supports Training Bookings including Training Classes, Training Courses, One-on-One training, and Training packages. Thank you for choosing KennelBooker, and we look forward to continuing to support your business!
