--- description: Get detailed information about CallRail and how it can help you meet your business needs. Learn more about CallRail price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CallRail Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Call Recording Software](/directory/30533/call-recording/software) > [CallRail](/software/141829/callrail) # CallRail Canonical: https://www.capterra.com.sg/software/141829/callrail Page: 1 / 8\ Next: [Next page](https://www.capterra.com.sg/software/141829/callrail?page=2) > CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize > > Verdict: Rated **4.5/5** by 173 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses CallRail? CallRail is perfect for marketing agencies, data-driven marketers, multi-location businesses, small business owners, and anyone who relies on quality inbound calls to grow their business. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 173 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: CallRail - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$55.00 - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Pricing begins at $55 per month and includes 5 local phone numbers and 250 minutes. Every account includes session-level tracking, call recording, our top integrations, and unlimited users. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, Germany, United Kingdom, United States ## Features - Call Center Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Tracking - Call Transcription - Call Transfer - Caller ID - Computer Telephony Integration - Conversion Tracking - Event Triggered Actions - File Transfer - IVR - Interaction Tracking - Keyword Tracking - Lead Capture - Lead Distribution - Lead Generation - Lead Qualification - Lead Segmentation - Performance Metrics - Predictive Analytics - Recording - Voice Mail - Workflow Management ## Integrations (17 total) - Acquisio - Google Data Studio - HubSpot CRM - HubSpot Marketing Hub - Kenshoo Infinity Suite - Kissmetrics - Marin Software - Meta for Business - Mixpanel - Pipeline CRM - Salesforce Marketing Cloud - Salesforce Sales Cloud - Slack - Unbounce - VWO Testing ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Call Recording Software](https://www.capterra.com.sg/directory/30533/call-recording/software) ## Related Categories - [Call Recording Software](https://www.capterra.com.sg/directory/30533/call-recording/software) - [Call Tracking Software](https://www.capterra.com.sg/directory/30901/call-tracking/software) - [Conversation Intelligence](https://www.capterra.com.sg/directory/34395/conversation-intelligence/software) - [Lead Management Software](https://www.capterra.com.sg/directory/30017/lead-management/software) - [Telephony Software](https://www.capterra.com.sg/directory/30084/telephony/software) ## Alternatives 1. [Nextiva](https://www.capterra.com.sg/software/175788/nextiva) — 4.6/5 (914 reviews) 2. [800.com](https://www.capterra.com.sg/software/208208/800-com) — 4.7/5 (313 reviews) 3. [CTM](https://www.capterra.com.sg/software/152004/call-tracking-software) — 4.6/5 (150 reviews) 4. [JustCall](https://www.capterra.com.sg/software/157853/justcall) — 4.1/5 (223 reviews) 5. [RingEX](https://www.capterra.com.sg/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews) ## Reviews ### "Highly Recommend CallRail to All Clients" — 5.0/5 > **Ashley** | *18 December 2024* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Helps tremendously to track leads and create unique phone numbers for each campaign > > **Cons**: It can't capture everything, but it is not necessarily a direct fault of this system > > very highly recommended and is a staple to our company and our clients ----- ### "Great Option for smaller Call Centers" — 5.0/5 > **Sean** | *13 November 2025* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: I loved CallRail's simplicity. While it may not have all the bells and whistles of a major platform, it's simplicity allows it to be the perfect option for an entry level business needing a solid call platform. > > **Cons**: My disclaimer is that I haven't used CallRail in over a year, but when I did use them, they had limited reporting options. One key insight I needed was into individual rep performance, which CallRail did not provide. > > I used CallRail for many years before my call center outgrew what they offered. That being said, I would absolutely recommend CallRail to a smaller center that isn't looking for a call platform so big that it can be cumbersome. CallRail was simplistic, cost effective, and had many perks that other smaller platforms did not do as well at (think phone trees/IVR customization, marketing number pools, high level reporting) ----- ### "Powerful Call and SMS Tracking with Scalable Pricing" — 4.0/5 > **Christine** | *24 February 2026* | Arts & Crafts | Recommendation rating: 9.0/10 > > **Pros**: What I like most about CallRail is how it ties calls and SMS directly to marketing results. The call management tools, recordings, and quality tracking make it easy to improve performance while knowing exactly which campaigns drive real leads. > > **Cons**: What I liked least about CallRail is that pricing model. For smaller teams, the cost can scale faster than expected if you’re running multiple campaigns. ----- ### "Fantastic Ad-Referred Calls Tracking" — 5.0/5 > **Irene** | *25 November 2025* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: They provide fantastic ad-referred tracking—not only in real time but also if the client calls back later. > > **Cons**: Their subscription plans are ok—could be a tad more affordable. They are a little hard to understand. > > Overall we use it to track our ad-referred calls—Google, Facebook and Bing ads. It’s helped us accurately track it. ----- ### "General use" — 5.0/5 > **Armando** | *16 September 2024* | Program Development | Recommendation rating: 10.0/10 > > **Pros**: The interface is very user friendly and easy to learn. > > **Cons**: It lacks integrations and automations compatible with other platforms, and the variety of Tracking Numbers to purchase is very limited. > > User friendly, competitive costs, rarely ever fails. ----- Page: 1 / 8\ Next: [Next page](https://www.capterra.com.sg/software/141829/callrail?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/141829/callrail) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data